Laboratory Corporation of America

Initial Business Response /* (1000, 11, 2016/09/26) */
From: Revdex.com (mailto:***@LabCorp.com)
Sent: Monday, September 26, 8:AM
To: ***@greensboro.Revdex.com.org
Subject: Revdex.com Complaint Case# ***
Good morning,
In order to research the complaint for case # ***, we will need
some additional information about the patientPlease provide us with the following:
Invoice or Specimen Number (if available)
Patient's Name
Patient's Date of Birth
Patient's Complete Mailing Address
Once we have received the requested information, we will research the complaint and respond accordingly
Thank you in advance,
Anna T***
Initial Consumer Rebuttal /* (2000, 13, 2016/09/27) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Invoice or Specimen Number (if available)
Patient's Name - ***
Patient's Date of Birth: ***
Patient's Complete Mailing Address ***

Initial Business Response /* (1000, 6, 2016/07/26) */
July 25,
***
Revdex.com of NC
***
Greensboro, NC
Re: Consumer Name: ***
Invoice Number: ***
Complaint No.: ***
Dear Mrs***,
Laboratory Corporation of
America ("LabCorp") appreciates the opportunity to address Mrs***'s concerns regarding her above complaint
Please be advised LabCorp has researched this matter and verified Mrs***'s last date of service was on 11/07/LabCorp received a payment for invoice *** for $on 02/27/from Mrs***Invoice *** reflects a zero balance at this timeWe also show invoices were sent to Mrs*** for invoice *** before receiving her paymentWe sent the invoices out on 11/21/2014, 12/26/2014, 01/16/and 02/06/All the invoices were sent to the same address that Mrs*** has on her Revdex.com complaint
Should Mrs*** have other family members that she is receiving invoices for, she will need to contact LabCorp directly so we can speak with her about this matter
LabCorp suspends all billing until we receive a response from the patient's insurance companyOnce we receive the Explanation of Benefits from the insurance company, LabCorp sends out an invoice for any balance due by the patientThe balance is due upon receipt of the first invoicingAdditional invoices will then be mailed to the patient every days if there is a remaining balance owedOur third invoice does state LCA Collections, which is a division of LabCorp, our in-house collection department, not an outside collection agency
Should Mrs*** have additional questions or concerns, she may contact our Patient Billing Department at *** Monday - Friday 8am-6pm EST., and a representative will be happy to assist her further
Sincerely,
Lisa W***
Patient Billing

July 25, Revdex.com of NC *** *** *** *** * Greensboro, NC Re: Consumer Name: *** *** Patient Name: ** ***
Complaint Number: *** Invoice Number: *** Dear Sir or Madam: Laboratory Corporation of America (“LabCorp”) appreciates the opportunity to address Mr***’s concerns regarding his complaintOur records indicate LabCorp submitted a claim with Mr***’s insurance carrier, ***, on April 22, in the amount of $500.00. On May 16, *** remitted a payment in the amount of $and denied $stating: these are non covered services because this is not deemed a medical necessity by the payer. If Mr*** has questions regarding the processing of this claim or the provisions of his policy, he will need to contact *** directly On May 16, LabCorp invoiced Mr*** $204.33. Our company offers a discount for payment in full over the phone with one of our representatives, on qualifying invoices. On July 19, Mr*** contacted LabCorp’s Patient Customer Service Department and was offered a percent discount. This is the maximum discount amount LabCorp can offer for the current balance due. We also offer an interest-free payment plan option. Mr*** may contact our Patient Customer Service department at *** and a representative will be happy to assist him with his optionsWe hope this information clarifies Mr***’s concerns Respectfully, Melinda W*** Patient Customer Service

Initial Business Response /* (1000, 7, 2016/05/03) */
May 3,
*** ***
Revdex.com of NC
***
Greensboro, NC
Re: Consumer Name: *** ***
Complaint Number: XXXXXXXX
Invoice Numbers: XXXXXXXX and XXXXXXXX
Dear Mr
***
Laboratory Corporation of America ("LabCorp") appreciates the opportunity to address Mr***'s concerns regarding his above complaintPlease be advised when a specimen is forwarded to LabCorp for testing, it is accompanied by a requisition form which includes a space to provide billing information, including the diagnosisThe referring physician's office completes this form
LabCorp submitted a claim to Mr***'s insurance carrier, *** in the amount of $*** denied $of the charges stating: deductibleThis was confirmed via *** websiteLabCorp also submitted a claim to *** for Mr***'s spouse in the amount of $*** denied $stating: deductibleThis was confirmed by phone today*** at *** provided reference number If Mr*** has questions regarding the denial of payment for laboratory services, by his insurance company, he will need to contact them directly
LabCorp's liaison with *** provided the following information *** has specific policies surrounding preventive care in a publication on their website called, "A Guide to *** Preventive Health Coverage: For health care professionals." Any questions Mr*** has regarding the testing ordered and the diagnosis will need to be directed to his referring physician
We hope the above information is helpful and clarifies Mr***'s concernsIf he needs further assistance, please contact our Patient Customer Service Department X-XXX-XXX-XXXX M-F (8am-6pm EST)
Respectfully,
Melinda W***
Patient Customer Service

I am rejecting this response because:
I have received services on numerous visits since the date of the outstanding balanceI was never notified of any outstanding balance until the date I was received service

Initial Business Response /* (1000, 11, 2016/09/19) */
September 19,
***
Revdex.com of NC
***
Greensboro, NC
Re: Consumer Name: ***
Invoice Number: N/A
Patient Name: ***
Complaint No.:
***
Dear ***
Laboratory Corporation of America ("LabCorp") appreciates the opportunity to address *** concerns regarding her time at the Patient Service CenterLabCorp has reached out to the Regional Lab Supervisor in regards to the message receivedThe Supervisor called and spoke with *** The Supervisor reviewed the issue with ***about the sanitation of the LabCorp facilityThe Lab Supervisor addressed the matter with the phlebotomist at the facility and they have taken proper action to ensure the appropriate sanitation procedures are followedWe apologize for any inconvenience this may have caused at the time of serviceShould ***have additional questions she may contact our Patient Billing Representatives at*** M-F 8am-6pm EST and a representative will be happy to assist her further
Sincerely
Kenneth AC***
Patient Customer Service

*** *** ** *** ***
** *** *** Burlington, North Carolina 27216-Telephone: 1-800-222-ext*** FAX: 1-336-436- Website: www.labcorp.com/billing April 25, Revdex.com of NC *** *** *** *** * Greensboro,
NC Consumer Name: *** *** Complaint Number: *** Invoice Numbers: *** Dear Sir/Madam: We have received correspondence from your office dated April 16, which included the above complaint numberLaboratory Corporation of America (“LabCorp”) takes all customer concerns seriously and we appreciate the opportunity to research Mr***’s concerns As a company LabCorp provides laboratory testing and files claims to insurance carriers for payment for our patientsAny estimates of cost provided by LabCorp are not guaranteed as a patient’s insurance carrier is responsible for processing claims in accordance with the provisions of the patient’s policyInsurance contracts can change on a weekly/monthly basis, and there is no way for our Patient Service Technicians to maintain that informationLabCorp always advises patients to contact their insurance carrier for coverage questions as they can provide the most up to date and accurate information regarding a patient’s specific policy In regards to Mr***’s December 20, date of service, LabCorp filed a claim to *** on December 22, On January 11, we received an Explanation of Benefits (“EOB”) applying an amount of $as Mr***’s deductible responsibilityIf Mr*** has additional documentation from his insurance carrier we will be happy to reconsider the outcome of this concern Based on the information available to us we are not able to refund money paid or make any changes to the invoiceWe hope this information is helpfulShould additional assistance be needed regarding this matter, our Patient Billing department may be reached at *** Sincerely, Daryl H*** Patient Customer Service

Laboratory Corporation of America Holdings ** *** *** Burlington, North Carolina 27216-Telephone: 1-800-222-ext*** FAX: 1-336-436- Website: www.labcorp.com/billing April 16, Revdex.com of Central North
Carolina *** *** *** *** * Greensboro, NC Re: Consumer Name: *** *** Invoice Number: *** Complaint Number: *** Dear Sir/Madam: This letter is in response to your correspondence dated April 5, regarding Mr***’s above complaintWe appreciate the opportunity to review Mr***’s concerns as Laboratory Corporation of America (“LabCorp”) takes all customer inquiries seriously When a specimen is forwarded to LabCorp for testing, it is accompanied by a requisition form from a physicianThe requisition includes diagnoses codes as well as billing and demographic information which includes the patient’s insurance informationFederal guidelines prohibit LabCorp from questioning a physician’s diagnosisWe have checked the test request form and verified that Mr***’s invoice was billed with the information provided by his ordering physician’s office Mr***’s August 11, service was initially billed to *** ***’s insurance companyLabCorp also sent a claim to *** *** Insurance Company as a secondary carrier per the test requisition form receivedAfter both insurance companies processed the claim there was a remaining patient responsibility amount of $for non-covered chargesLabCorp invoiced Mr*** on December 11, Our records indicate that the Clinic Manager at Mr***’s physician’s office updated diagnosis for this date of serviceOn April 2, we requested refunds to both *** *** Insurance Company and *** ***’s insurance so that a corrected claim could be issued to the appropriate carrier per Mr***’s mother, *** ***An email notification of this request was also sent to the patient on April 2, At this time Mr***’s invoice is pending a response from his insurance carrierAll billing has been suspended as we await a reply form the insurance companyLabCorp typically allows days for response. We hope this information is helpful and clarifies Mr***’s concernsShould additional assistance be needed regarding this matter, our Patient Billing department may be reached at *** Sincerely, Daryl H*** Patient Customer Service

Laboratory Corporation of America Holdings** *** ***Burlington, North Carolina 27216-1558Telephone: 1-800-222-ext67270FAX: 1-336-436-1775 Website: www.labcorp.com/billingMarch 5, 2018 Revdex.com of NC*** *** *** *** *Greensboro, NC 27410 Re:
Consumer Name: *** *** Invoice Number: *** Complaint Number: *** Dear Sir/Madam: This letter is in response to your correspondence dated February 27, regarding Ms***’ complaintWe appreciate the opportunity to review Ms***’ concerns as Laboratory Corporation of America (“LabCorp”) takes all customer inquiries seriously Please be advised when a physician submits a test requisition to LabCorp, that requisition provides billing and demographic information including the patient’s insurance informationWe have checked the test requisition form and verified that Ms*** invoice was billed with the information provided by her ordering physician’s officeOn March 5, we contacted Ms***’ physician’s office who again provided the incorrect ID number We apologize for any inconvenience this situation has caused. Our records show that Ms*** has been in contact with our lab customer service department responsible for specimen testing and resultsUnfortunately, the correct billing information was not forwarded to the appropriate department for processingGoing forward Ms*** should direct any inquiries pertaining to insurance billing to our Patient Billing Department at the below listed number. On November 16, LabCorp performed services at the request of DrWilliam ***A claim was submitted to Ms***’ insurance carrier, ***, on November 18, using the insurance information provided on the test requisition form*** rejected our initial claim stating that they were unable to identify Ms*** with the information providedAs a result of this correspondence we have contacted Ms*** and obtained the correct information for billing her *** coverageAll billing has been suspended, pending ***’s replyShould there be any patient responsibility, we will send Ms*** an adjusted invoice, once we have received ***’s consideration We hope this information is helpful and clarifies Ms***’ concernsShould additional assistance be needed regarding this matter, our Patient Billing department may be reached at *** Sincerely, Daryl H***Patient Customer Service

When LabCorp receives a specimen for testing it also includes a test requisition form (“TRF”) which provides all patient insurance and demographic information (including SSN, DOB, etc.)This information is provided by the ordering physician’s office LabCorp’s prices for testing
are based on the cost, complexity, equipment, reagents, and level of personnel needed to perform the tests requestedOn average, our prices are favorable and comparable to other laboratoriesWe have verified that the prices of Mr***’s tests were correct for the dates of service in questionPatients may request specific test prices prior to having the testing done to alleviate any concerns or questions regarding cost by contacting our Lab Customer Service Department at 1-*** Invoice ***, from date of service December 4, 2017, currently has a balance due which represents Mr***’s deductible responsibilityLabCorp is not able to discount a patient’s deductible responsibilityOur company offers an interest-free payment plan option over the phone with a patient billing representativeIf Mr*** feels that he is being billing incorrectly he will need to contact his insurance carrier regarding their processing of his claim and the patient responsibility amount appliedPlease note that this invoice has not been placed with a collection agency at this timePrompt action is required to avoid future collections activity LabCorp is unable to cease future business as any specimen received is processed according to the TRF receivedWe hope this information is helpful and clarifies Ms***’s concernsShould Mr*** have additional questions he may contact our Patient Billing Representatives at *** M-F 8am-8pm EST and a representative will be happy to assist him further. *Please note a portion of our response has been omitted due to character count limitationsPlease see the attached pdf for our full response.*

July 5, Revdex.com of NC *** *** *** *** * Greensboro, NC Re: Consumer Name: *** ***
Complaint Number: *** Dear Sir or Madam: Laboratory Corporation of America (“LabCorp”) appreciates the opportunity to address Ms***’s concerns regarding his complaintWe have researched Ms***’s complaint and located the two specimen, with identical test names, requested by her referring physician. The two dates of service are September 27, and November 3, 2016. Under separate cover we have attached a copy of the orders for Ms***’s records Ms*** also requested an itemization of her invoices and payments remittedThe following is a detailed explanation of Ms***’s recent billing history with our company and payments we have received, to dateThe table shows the amount and date of each payment, the invoice(s) to which each payment was applied and the amount due, if applicableAny additional activity that occurs after the processing date shown above could result in a recalculated balance and may warrant further invoicing Invoice Number Date of Service Billed Amount Insurance Payment Discounted Amount Patient Payment Date Patient Paid Balance Due *** 9/27/$$$$12/5/ " " $12/21/ " " $1/16/ " " $2/10/$*** 11/3/$$$$4/26/$*** 11/2/$$$$3/7/ " " $4/3/$*** 12/20/$$$$2/27/ " " $5/12/$*** 2/22/$$$$6/6/$*** 4/13/$$$$N/A $ We hope this information is helpful and clarifies Ms***’s concerns. If she has further questions, he may contact our Patient Billing Department at ***. Respectfully, Melinda W*** Patient Customer Service

Initial Business Response /* (1000, 8, 2015/10/12) */
Laboratory Corporation of America Holdings
PO Box
Burlington, North Carolina 27216-
Telephone: X-XXX-XXX-XXXX
Fax: X-XXX-XXX-XXXX
Website:
www.labcorp.com/billing
October 12,
*** ***
Revdex.com of NC
WFriendly Ave
Greensboro, NC
Re: Consumer Name: *** ***
Invoice Number: XXXXXXXX
Complaint No.: XXXXXXXX
Dear Mr***
This letter is in response to the above complaintOur records indicate the following:
LabCorp received a specimen for testing on 08/17/from Mr***'s doctorThe testing was performed, and LabCorp billed Mr***'s health insurance carrier on 08/21/2015, per the doctor's requestOn 09/09/LabCorp received a response from Mr***'s insurance company, advising his responsibility: $(applied to his deductible)
LabCorp invoiced Mr*** on 09/10/in the amount of $LabCorp received an email from Mr*** on 09/18/Mr*** advised he was in receipt of an invoice from LabCorp for testing he did not authorizeOn 09/22/LabCorp responded to Mr***'s email advising him:
"Please be advised when you saw your physician, on 8/17/2015, you gave them the authority to treat you accordingly (i.elab work, x-rays, prescriptions, etc)Our records indicate invoice number XXXXXXXX is for date of service 8/17/and was ordered by ** *** *** MDWe have received correspondence from your insurance company, *** *** *** showing where they processed your claim and denied it stating: deductibleThe negotiated savings per your contract have been applied to the bill and the balance due of $is the patient's responsibilityIf you have any questions regarding the denial of payment for your laboratory services, by your insurance company, you will need to contact them directlyIf you have questions regarding the testing please contact ** *** *** MD
Payment is expected at this timeLabCorp accepts Visa, MasterCard and DiscoverYou may pay your bill online at www.labcorp.com/billing or you may contact us at X-XXX-XXX-XXXX M-F (8am-5pm EST) and a representative will be glad to assist you with your paymentLaboratory Corporation of America is not a debt-collecting agencyWe are not regulated under the Fair Debt Collection Practices Act."
On 09/24/LabCorp received a responsive email from Mr*** advising:
"No you are incorrect, I did not authorize or give him any authority to perform any tests, I only went to get checked upI told him specifically he was not allowed to submit anything to LabCorp because I don't trust your companyI will be contacting *** *** *** *** and let them know you fraudulently took the money from them without any authorityI will also be filing this with the Arizona Medical BoardI did not sign anything saying he had the right to send something to you, he didn't even know my name so I see no evidence that I owe a balanceAnd as a follow up I have submitted complaints against LabCorp to the Federal Trade Commission and the Revdex.com on this issueAnd I am still waiting for a follow up."
LabCorp responded on 09/28/advising Mr*** again:
"LabCorp only performs tests only at the request of a licensed physician or other person authorized to use the findings of laboratory examinationsIf you feel the testing was sent to LabCorp in error, please contact your referring physician."
On 09/24/LabCorp received a request from Mr*** for a manager to contact him by telephoneOn 09/28/at 12:40pm EST., Lori C***, Supervisor in Patient Billing for LabCorp attempted to contact Mr***LabCorp's records indicate she was unable to reach Mr***, and could not leave a message, as there was no voice mailbox or answering service available
Ms*** contacted Mr*** again on 09/28/and advised him again: LabCorp only performs testing at the request of a licensed physicianWhen the patient authorizes treatment at a physician's office, the authorization includes lab services requested by the physician: at his/her discretionAny discrepancy with testing ordered should be addressed with the ordering physician's office directlyMr*** advised Ms*** he had no intentions of paying the invoice, and disconnected the call
On 09/29/LabCorp posted Mr***'s payment in the amount of $The invoice now reflects a zero balanceShould Mr*** have additional questions pertaining to his invoice he may contact LabCorp's Patient Billing department at X-XXX-XXX-XXXX M-F 8am-6pm ESTIf he has additional questions pertaining to the testing requested, he should contact the physician's office directly
Sincerely,
Toni R***
Patient Billing

I am rejecting this response because: How hard is it to quote a pediatric H Pylori Breath Tek? Your response is weakIf your representatives are unable to quote pricing accurately, then they should not quote pricing at allPerhaps you should teach your representatives that, in to give an accurate quote, they need the aforementioned "AMA Code." Had I been informed of this, I would have called the doctor and requested the AMA code to get accurate pricing.I am even more disappointed in LabCorp than beforeThis is not an attempt to resolve a problem - or even to improve the LabCorp customer serviceInstead it is a way of blaming the customer/doctor for the horrible customer service delivered by LabCorp and its representatives.Sincerely,*** ***

Initial Business Response /* (1000, 10, 2015/08/11) */
August 11,
*** ***
Revdex.com of NC
WFriendly Ave
Greensboro, NC XXXXX
Re: Consumer Name: *** ***
Complaint Number: XXXXXXXX
Dear Mr***
Laboratory Corporation of America
("LabCorp") appreciates the opportunity to address Ms***'s concerns regarding her above complaintPlease be advised LabCorp submitted a claim to Ms***'s insurance company, *** *** *** for date of service 6/21/2013, in the amount of $*** *** *** denied these services stating "not deemed a medical necessity and co-insurance amountWe have included the Explanation of Benefits LabCorp received from *** *** *** If Ms*** has any question regarding the processing of this claim or the provisions of her policy, she will need to contact your insurance carrier directly
Our records indicate on 4/8/2015, LabCorp offered a 20% discount on procedure code XXXXX, which would reduce the patient's responsible amount to $This discount offer was refusedDue to non-payment the balance due on invoice number XXXXXXXX was transferred to Credit Collection Services on 6/15/Ms*** will need to contact Credit Collection Services at X-XXX-XXX-XXXX to discuss their payment options
Respectfully,
*** ***
Patient Billing
Initial Consumer Rebuttal /* (3000, 12, 2015/08/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Thank you for the responseWe shouldn't have to pay this much money when the negotiated rate with the insurance company is $We didn't ask for a test that is widely not accepted by most insurance companiesI've attached many examples showing this test is considered a genetics test and isn't covered by insurance companiesYet labcorp includes it in their standard panel in testing for thromboliaLabcorp told our doctor to use this panel to test me knowing that part won't be covered and we would have to pay put of pocket for thisWhy do we have to pay $when they would only have received $from our insurance company? Most insurance companies won't cover this and labcorp is aware of this yet they include in their standard panel and recommend doctors they should use this panelThis is fraud to the average consumerI could have used another test that was covered by my insurance companyLabcorp is setting up their patients to pay a huge out of pocket expense unnecessarilyI've also contacted consumer affairs to report this fraudulent activity
Final Business Response /* (4000, 14, 2015/08/21) */
August 21,
*** ***
Revdex.com of NC
WFriendly Ave
Greensboro, NC
Re: Consumer Name: *** ***
Complaint Number: XXXXXXXX
Invoice Number: XXXXXXXX
Dear Mr***
This letter is in response to the recent correspondence for the above complaintPlease be advised LabCorp invoices insured patient's based upon the Explanation of Benefits received from their carrierWe previously included the Explanation of Benefits which indicated Ms***'s responsible amount is $LabCorp cannot match the discount rates negotiated with insurance companiesWe do however offer discountsAs previously stated, Ms*** was offered a 20% discount on procedure code XXXXX, which would reduce the patient's responsible amount to $This discount offer was refusedDue to non-payment the balance due on invoice number XXXXXXXX was transferred to Credit Collection Services on 6/15/Ms*** will need to contact Credit Collection Services at X-XXX-XXX-XXXX to discuss their payment options
Respectfully,
*** ***
Patient Billing
Final Consumer Response /* (4200, 16, 2015/08/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We feel labcorp unfairly recommended a genetic test to our doctor that is not covered by most insurance companies as I have provenThey then charged us almost times the amount insurance companies are chargedThis is fraud and taking advantage of the regular people as myselfLabcorp should not include this test in a panel that is widely used by doctors knowing it's not coveredBy doing this they make $more than what the insurance company would have paid them under their contracted rate and that is a scamWe would like labcorp to take responsibility for their unfair business practice and extend their contracted insurance rate to us as wellThey have taken advantage of too many consumers with this unjust business practice

I am rejecting this response because we are greatly disappointed(yes that and $4-will get you a coffee) Not once did Labcorp or any of their employees state that it had been submitted to our secondary carrierNothing was ever communicated with us on the phone and multiple Labcorp enployees stated that it had not been submitted to our secondary carrierWe also received no response to our 4-emails with the company to communicate the issue and resolve. psWe are appealing the standard charges with *** and will have them look at the coding on the invoices

Laboratory Corporation of America Holdings** *** ***Burlington, North Carolina 27216-1558Telephone: *** *** ***FAX: *** Website: www.labcorp.com/billingSeptember 22, 2017 Revdex.com of NC*** *** *** *** *Greensboro, NC
27410 Re: Consumer Name: *** *** Invoice Number: ***, ***, and *** Complaint Number: *** Dear Sir/Madam: This letter is in response to your correspondence dated September 19, regarding Ms***’s above complaintWe appreciate the opportunity to review Ms***’s concerns as LabCorp takes all customer inquiries seriouslyOn the date of service, June 14, Ms*** had multiple specimens collected which resulted in a total of three invoices being sent to her Invoice number ***, specimen number ***, was billed to Ms***’s insurance carrier on June 17, LabCorp received the final insurance response on May 24, Ms***’s insurance carrier left a patient responsibility of $which was applied toward her deductibleLabCorp received payment on August 18, This invoice now reflects a zero balanceA zero balance letter will be sent to Ms***’s address on record Invoice number ***, specimen number ***, was billed to Ms***’s insurance carrier on June 23, LabCorp received the insurance’s final response on September 1, Ms***’s insurance carrier has satisfied this invoice in fullA zero balance letter will be sent to Ms***’s address on record Invoice number ***, specimen number ***, was billed to Ms***’s insurance carrier on June 18, LabCorp received the insurance’s final response on March 15, Ms***’s insurance carrier left a patient responsibility of $which was applied toward her deductibleNo additional payment has been received from Ms***This invoice was sent to collections on September 10, If Ms*** has made payment toward this invoice we will need copies (front and back) of all means of payment (i.e., check, money order, credit card statement, etc.) associated with this accountMs*** states in her complaint we have not applied the payment she sent to LabCorpWe have received payment in the amount of $There is currently an outstanding balance of $Upon receipt of this information we will research this matter and advise her of our findingsShe may forward this information to: LabCorp Fax#:*** *** *** or LabCorp Patient BillingBurlington, NC 27215 *** We hope this information is helpful and clarifies Ms***’s concernsShould additional assistance be need regarding this matter, our Patient Billing department may be reached at *** Sincerely, Daryl H***Patient Customer Service

Initial Business Response /* (1000, 5, 2016/11/08) */
November 7,
***
Revdex.com of NC
***
Greensboro, NC
Re: Consumer Name: ***
Invoice Number: ***
Complaint No.: ***
Dear Mrs***:
Laboratory Corporation of
America ("LabCorp") appreciates the opportunity to address Mr***'s concerns regarding his above complaintPlease be advised when a specimen is forwarded to LabCorp for testing, it is accompanied by a requisition form which includes a space to provide billing information, including the diagnosis and the patient's demographic informationThe referring physician's office completes this formLabCorp performed testing at the request of Mrs***'s physician, Dr** with *** ** MD on 10/17/LabCorp processed the request and reported the results
LabCorp cannot charge a patient for the QuantiFERON TB Gold (InTube) test until it is performedThis test is time-sensitive and specimen must be received in the laboratory within hours of collectionThis test requires a special collection kit that may not be available at all PSC'sAt the bottom of the receipt Mrs*** signed on 10/17/2016, states: Your Physician may have requested laboratory test that will automatically trigger additional testing procedures based on certain clinical indicationsIn addition, your physician may determine it necessary to order additional testing procedures on the sample collected todayIf additional testing is performed on your sample, LabCorp will bill you for the additional testingIf payment in full was not provided at the time of service, you will be billed for the remaining balance
LabCorp billed Mrs*** for the QuantiFERON InTube test on 10/26/Mrs*** contacted LabCorp on 11/01/She was advised the test was not free and that we could not charge her for this test until it is performedWe also offered Mrs*** a 15% discount, which she did not acceptThe discount is only good for days from the date we offered the discount to the patient
Our prices for tests are based on the cost, complexity, equipment, reagents, and level of personnel needed to perform the tests requested by physiciansIn some cases, our prices for certain tests will be higher than other laboratories and in other cases our prices will be lowerOn average, our prices are favorable and comparable to other laboratories
We have verified that the prices of Mrs***'s tests were correctShe may request specific test prices prior to having the testing done to alleviate any concerns or questions regarding costShe may visit our website at www.labcorp.com to locate the closest LabCorp facility to obtain this information
LabCorp takes all customer concerns seriously and we have forwarded Mrs***'s complaint to management to help improve the level of customer service we give our patientsWe apologize for any inconvenience this may have caused Mrs***We hope her future experiences with LabCorp will reflect our continuing efforts to provide excellent customer service
Should Mrs*** have additional questions or concerns, she may contact our Patient Billing Department at *** Monday - Friday 8am-6pm EST., and a representative will be happy to assist her further
Sincerely,
Lisa W***
Patient Billing
Initial Consumer Rebuttal /* (3000, 7, 2016/11/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Apparently, the customer service from LabCorp is not patient-centeredThe explanation for my charge is based on the hidden information which had never let me known before my blood testThe asymmetrical information between LabCorp and patients was revealed by the explanation from Labcorp very well this time
The billing representative argued that QuantiFERON InTube test would not be billed until performedBut the receipt does not support this argumentMy receipt showed that the price for the QuantiFERON test is It means I was billed, but it was 0, just like shopping in the supermarketIf you will me later, this item or the price should not be on the receipt! Also, I should be notified when I asked for the quoteBut the fact is that when I asked for the quote, I was told that the price is I was shocked that Labcorp told me that the words said by the Labcorp employee could not be counted because it was not written downSo whatever the Labcorp employee said can not be believed because 99% of their words were never written downSo do not believe them!
The billing representative also argued that laboratory test that will automatically trigger additional testing proceduresThis is not right
I was asked to pay in full before any test can be performed because I do not have health insurance
The physicians can not order additional test without notifying patientsAny test or treatment plan need to be signed by patientsI was surprised that the billing representative did not know the basic rules for medical practice
I asked for the quote before the testI was told that it was free by the Labcorp personLater, the Labcorp said this was not written downBut I still had the quote, I can send to you upon requestWhy Labcorp did not mention this item may be billed later when I asked for the quoteInstead, I was persuaded by the labcorp employee to do the testThe labcorp employee told me that why not do the test, QuantiFERON was freeTelling the contradict information to patients are not right
I want to repeat this: It is illegal to tell patients the charge of item is free and then tell them not free laterThis is not good medical practice
Final Business Response /* (4000, 10, 2016/11/22) */
November 22,
***
Revdex.com of NC
***
Greensboro, NC
Re: Consumer Name: ***
Invoice Number: ***
Patient Name: ***
Complaint No.: ***
Dear Ms***:
Laboratory Corporation of America ("LabCorp") appreciates the opportunity to address *** concerns regarding her above complaintPlease be advised when a specimen is forwarded to LabCorp for testing, it is accompanied by a requisition form which includes a space to provide billing information, including the diagnosis and the patient's demographic informationThe referring physician's office completes this formLabCorp performed testing at the request of *** physician on 10/17/LabCorp processed the request and reported the results
Our Lab Customer service department confirmed that LabCorp cannot charge a patient for the QuantiFERON TB Gold (In Tube) upfrontThis test will not be charged until it is performed and results are acquiredBased on the lab order, the QuantiFERON TB Gold test will be listed on the cash sale receipt among the other tests orderedThis will ensure the patient is aware the test will be performed and it will notify the patient of the $upfront costOnce results were received the billing was submitted to ***Our prices for tests are based on the cost, complexity, equipment, reagents, and level of personnel needed to perform the tests requested by physiciansIn some cases, our prices for certain tests will be higher than other laboratories and in other cases our prices will be lowerOn average, our prices are favorable and comparable to other laboratories
We apologize for any inconvenience this may have caused ***We hope her future experiences with LabCorp will reflect our continuing efforts to provide excellent customer service*** may contact LabCorp's Patient Customer Service department to make payment on her invoice or she may choose our payment plan optionPlease be advised *** must speak with a Patient Customer Service representative to put an official payment plan into place.Should *** have additional questions he may contact our Patient Billing Representatives at*** M-F 8am-6pm EST and a representative will be happy to assist him further
Sincerely,
Kenneth AC***
Final Consumer Response /* (4200, 12, 2016/11/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have talked about this in my previous response, but the representative from Labcorp never address itI can repeat it hereThe patient has the right to know the price before the testI asked the Labcorp and was told that the cost for QuantiFERON TB Gold (In Tube) was freeAccording to your explanation for this test, why was I told test was free to me? This is a mistake from the side of LabcorpI was told the test is free, then it is freePlease do not try to charge a test which was already told to be free
I must know the price and have the right to know itI pay all of my tests from my own pocket without insuranceIf a physician order a test which is very expensive and can put me in bankruptcy, I must let my physician cancel that testThe test order form was handed to Labcorp after I was told that QuantiFERON TB Gold (In Tube) by Labcorp was free

August 17, 2017 Revdex.com of NC*** *** *** *** *Greensboro, NC 27410 Re: Consumer Name: *** ***
Complaint Number: *** Invoice Number: *** Dear Sir or Madam: Laboratory Corporation of America (“LabCorp”) appreciates the opportunity to address Mr***’s concerns regarding his complaintPlease be advised when a specimen is forwarded to LabCorp for testing, it is accompanied by a requisition form which includes a space to provide billing information, including the diagnosis. The referring physician’s office completes this form. LabCorp submitted a claim to *** *** ***, in the amount of $on May 8, 2017. On June 5, 2017, *** *** *** denied $of the charges stating: non covered chargesOn July 21, 2017, LabCorp invoiced Mr***On July 28, *** at the ordering physicians’ office provided new diagnosis information and a new claim was submitted to *** *** ***We await their new responseLabCorp allows up to days for insurance carriers to receive and process the chargesAll billing is suspended to allow *** time to review the new claim. We hope this information is helpful and clarifies Mr***’s concernsIf he needs further assistance, he may contact our Patient Customer Service Department *** M-F (8am-6pm EST). Respectfully, Melinda W***Patient Customer Service

Laboratory Corporation of America Holdings ** *** ***
*** *** *** *** Telephone: 1-800-222-ext*** FAX: *** Website: www.labcorp.com/billing October 4, Revdex.com of NC *** *** *** *** * Greensboro,
NC 27410 Re: Consumer Name: *** *** Invoice Number: *** Complaint Number: *** Dear Sir/Madam: This letter is in response to your correspondence dated September 29, regarding Ms***’s above complaintWe appreciate the opportunity to review Ms***’s concerns as LabCorp takes all customer inquiries seriouslyPlease be advised when a specimen is forwarded to LabCorp for testing, it is accompanied by a requisition form which includes a space to provide billing information, including the diagnosis On this June 21, date of service LabCorp initially billed Ms***’s insurance carrier, *** *** *** ***, with the diagnosis information provided on the requisition formOn July 20, LabCorp received a partial payment from *** with noncovered charges totaling $LabCorp began billing Ms*** this amount on July 29, On January 4, Ms*** contacted our Patient Billing Department to advise that she was working with her physician’s office to have the diagnosis updated for this serviceOn January 16, new diagnosis were submitted to LabCorp and a corrected claim was filed LabCorp received an additional payment from *** on February 27, The new response from *** did not close the billing process resulting in continued billing of Ms***A total of seven invoices were mailed to Ms***’s address from February to July 18, On September 10, this invoice was sent to outside collectionsMs*** contacted our Patient Billing Department on September 29, During our conversation she was advised that the invoice would be adjusted to a zero balanceThe representative also notified Ms*** that we would follow up with *** *** *** *** to have any collection activities removed from reporting We hope this information is helpful and apologize for any inconvenience Ms*** experienced as a result of this situationWe appreciate Ms*** for bringing this to our attention and allowing us to correct the billingWe will mail a zero balance letter to Ms***, and attach a copy to this response, as confirmation that this invoice has been closedShould additional assistance be need regarding this matter, our Patient Billing department may be reached at *** Sincerely, Daryl H*** Patient Customer Service

February 3, *** ** *** Revdex.com of NC *** *** *** *** * Greensboro, NC Re: Consumer Name: *** ***
Invoice Number: *** Patient Name: *** *** Complaint No.: *** Dear Ms***: Laboratory Corporation of America (“LabCorp”) appreciates the opportunity to address Ms***’s concerns regarding her above complaintPlease be advised when a specimen is forwarded to LabCorp for testing, it is accompanied by a requisition form which includes a space to provide billing information, including the diagnosisThis information was used to file a claim to Ms***’s insurance, *** ***Our records show that the same diagnosis codes provided on the lab requisition were used to process her claimA copy of the original lab requisition will be mailed to Ms*** On September 29, 2016, a claim was filed to *** *** for Ms***’s lab workOn October 12, 2016, LabCorp received a response from *** ***They advised Ms*** would have a patient responsibility of $1,Her insurance advised this amount would be applied towards her deductibleOn January 17, 2017, Ms*** contacted LabCorp’s billing department in regards to her invoiceShe advised the representative of the coding issueLabCorp’s billing representative contacted our CPT Coding department in reference to Ms***’s invoice to assure the procedure coding was correctThe CPT Coding representative advised that the procedure codes were correct and the coding issue may be in reference to the diagnosis codes Ms*** was advised to follow up with her ordering physician in regards to the coding issueLabCorp is a clinical lab. We rely completely on the ordering physician for diagnosing the patient’s lab workFederal guidelines prohibit LabCorp from questioning a doctor’s diagnosisMs*** may have her physician’s office contact our Patient Customer Service department if they would like to update or change the diagnosis information previously provided by themWe will be happy to assist them with this processIf updated codes are received, the billing will be reprocessed We hope that this information is helpful and we apologize for any inconvenience this may have causedShould Ms*** have additional questions she may contact our Patient Billing Representatives at *** M-F 8am-6pm EST and a representative will be happy to assist her further. Sincerely, Kenneth A*** Patient Customer Service