Laboratory Corporation of America

Initial Business Response /* (1000, 6, 2016/05/13) */
May 13,
***
Revdex.com of NC
***
Greensboro, NC
Re: Consumer Name: ***
Invoice Number:
Complaint No.: ***
Dear Mr***:
This letter is in
response to the above complaintIn order to research this complaint we will need the following minimal information:
Patient's Name
Patient's Date of Birth
Patient's Address
Upon receipt of this information LabCorp will be happy to research this matter further, and report back to the Revdex.com its findings
Sincerely,
Lisa W***
Patient Billing
Initial Consumer Rebuttal /* (3000, 8, 2016/05/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Invoice number ***
Final Business Response /* (4000, 10, 2016/05/31) */
Dear Mr***
Laboratory Corporation of America ("LabCorp") appreciates the opportunity to address Mr*** concerns regarding his above complaintPlease be advised when a specimen is forwarded to LabCorp for testing, it is accompanied by a requisition form which includes a space to provide billing information, including the diagnosis and the patient's demographic informationThe referring physician's office completes this form
LabCorp performed testing at the request of Mr*** physician, Dr*** with *** *** *** on 09/25/LabCorp processed the request and reported the results
LabCorp is a laboratory that performs testing only at the request of a licensed physician or other person authorized to use the findings of laboratory examinationsMr*** will need to direct any questions to the ordering physician, Dr*** as to why a specimen was sent to LabCorp for testing on 09/25/
LabCorp filed the charges to Mr*** *** on 10/06/LabCorp received an Explanation of Benefits from Mr*** insurance company, on 11/16/The patient should also receive a copy from the insurance companyLabCorp invoiced Mr*** $on 11/16/2015, per *** *** *** Co./ *** EOBThis portion was applied as patient deductible amountIf Mr*** has any questions regarding *** *** *** *** consideration of the charges he should contact his carrier
LabCorp mailed invoices to Mr*** prior to his invoice going to an outside collection agencyMr*** contacted LabCorp on 03/29/and was advised to contact Dr*** if the specimen was sent to LabCorp by mistake from his physician's officeLabCorp currently has not received any phone calls or correspondence from the physician's office about this matter
Should Mr*** have additional questions or concerns, he may contact our Patient Billing Department at *** Monday - Friday 8am-6pm EST., and a representative will be happy to assist him further
Sincerely,
Lisa W***
Patient Billing

May 25, *** ** *** Revdex.com of NC *** *** *** *** * Greensboro, NC Re: Consumer Name: ***
*** Invoice Number: Patient Name: *** *** Complaint No.: *** Dear Ms***: Laboratory Corporation of America (“LabCorp”) appreciates the opportunity to address Ms***’ concerns regarding her above complaintLabCorp has researched this matter and we show that Ms*** had a specimen drawn on January 6, at one of our LabCorp facilitiesOur Lab representatives took the insurance information for billing purposes but this did not guarantee coverageMs*** is responsible for verifying her specific policy coverage details prior to services LabCorp filed a claim with Ms***’ insurance, *** *** on January 9, LabCorp received a response from *** *** stating the balance due was part of her deductibleAn invoice was mailed to Ms***’ home on March 24, On April 10, 2017, our Patient Billing department received a call from a billing representative at the ordering physician’s office, Ms***She verified the diagnosis codes provided on the claimShe stated that the codes were correct and no changes were requiredMs*** mentioned that she would contact Ms*** and advise of the details discussed on the call to LabCorp Ms*** spoke with our Patient Billing representatives on March 10, She referenced that her insurance was not contracted with LabCorpShe states this detail was not verified with her on the date of serviceOn May 2, 2017, Ms*** spoke with our Patient Billing representative in regards to her outstanding balanceShe requested a discount on the amount dueLabCorp is not able to discount deductible amounts per policyAs such, no further discount could be offered to Ms***However, a payment plan option was offeredThe payment plan offer was not accepted and the balance is still due On May 19, 2017, LabCorp received a payment of $from Ms***We appreciate the partial payment made towards her balance but if she would like to establish an official payment plan, Ms*** would need to speak with our Patient Billing Representatives to set the terms of the payment planOnce the payment plan is established over the phone, the invoice will be on hold while payments are received in a timely manner We apologize for any inconvenience this may have causedShould Ms*** have additional questions she may contact our Patient Billing Representatives at *** M-F 8am-5pm EST and a representative will be happy to assist her further. Sincerely, Kenneth A*** Patient Customer Service

* Laboratory Corporation of America Holdings ** *** *** Burlington, North Carolina 27216- Telephone: 1-800-222-ext
FAX: 1-866-466- Website: www.labcorp.com/billing February 9, Revdex.com of NC *** *** *** *** * Greensboro, NC Re.: Consumer Name: *** *** Invoice Number: *** Complaint No.: *** Dear Sir/Madam: Laboratory Corporation of America (“LabCorp”) appreciates the opportunity to address Ms***’s concerns regarding her above complaintWe take all customer concerns seriously and appreciate the opportunity to research Ms***’s concerns We have contacted MrMichael S***, Regional Compliance Officer, regarding Ms***’s reimbursementMrS*** verified that reimbursement was approved and delivered to Ms*** via FedEx on February 8, We apologize for the delay in the processing of Ms***’s request Should Ms*** have additional questions she may contact our Patient Billing Representatives at *** M-F 8am-8pm EST and a representative will be happy to assist her further. Sincerely, Daryl H*** Patient Customer Service

I am rejecting this response because:
They do nothing. I made extra payments some months and I paid some month but it didn't count because it was not in a range of a few days in the month that I had to pay or it won't count. I didn't even fine out until recently there dumb rules. I am looking into filing a complaint with the state of New Jersey. They put me on collections. They set you up for failure

Initial Business Response /* (1000, 7, 2016/12/01) */
December 1, 2016***
Revdex.com of NC
***
Greensboro, NC
Re: Consumer Name - ***
Patient Name - ***
Invoice Number - *** and ***
Complaint Number
- ***
Dear Sir/Madam:
Laboratory Corporation of America ("LabCorp") appreciates the opportunity to address ***' concerns regarding his above complaintOur records indicate two check payments were received on 9/13/for invoice ***One check payment was in the amount of $and the other was in the amount of $Both checks referenced invoice number ***As this invoice number was referenced, both payments were applied to the same invoiceThis created an overpayment on the invoice as only $was due
Our records show *** contacted LabCorp in October notifying our Patient Customer service representatives of the payment posting errorAn order was placed to process the transfer of the overpayment but the payment transfer was not completedInstead, on 11/8/a refund request was made for *** in reference to the overpayment on the invoiceThe refund was issued for invoice *** in the amount of $and the billing for invoice *** continuedAn invoice was mailed to *** on 10/22/and 11/12/These invoices referenced LCA CollectionsPlease be aware that LCA Collections is a division of LabCorp*** invoice has not reported outside of our company***' credit has not been affected
On 11/21/2016, ***' wife contacted our Patient Customer Service department in reference to the LCA Collections notice she received***' wife spoke with a Customer Service supervisor who was advised of the posting error issueShe received an apology for the error and was assured that her husband's credit was not affectedOn 11/29/2016, a payment was received for invoice *** will no longer receive any invoices advising of a balance dueA zero balance letter was mailed to *** in regards to both invoicesWe would like to take this opportunity to apologize for any inconvenience *** has experienced related to this matterIf he needs further assistance, our Patient Billing Department can be reached at ***
Sincerely,
Kenneth AC***
Patient Billing
Initial Consumer Rebuttal /* (2000, 9, 2016/12/03) */
(The consumer indicated he/she ACCEPTED the response from the business.)

May 3, Abigail E*** Revdex.com of NC *** *** *** *** * Greensboro, NC Re: Consumer Name: *** ***
Invoice Number: *** Patient Name: *** *** Complaint No.: Dear Ms***: Laboratory Corporation of America (“LabCorp”) appreciates the opportunity to address Mr***’s concerns regarding his above complaintPlease be advised when a specimen is forwarded to LabCorp for testing, it is accompanied by a requisition form which includes a space to provide billing information, including the diagnosisThe referring physician’s office completes this formLabCorp, as a company, does not keep patient filesOur records indicate the original order for Mr***’s specimen included the mailing address *** *** *** For date of service July 28, 2014, LabCorp filed the charges with Mr***’s insurance carrier, *** *** *** *** ***LabCorp received a denial from his insurance stating the $was part of his deductibleMr*** would have to contact *** *** *** directly if he has additional questions pertaining to their consideration of the charges. LabCorp mailed twelve invoices to the address provided on the lab order beginning August 7, through April 25, No response or payment was received from Mr***Due to non-payment, his invoice reported to *** *** Collections Agency on June 14, At this time, patient responsibility is $LabCorp reserves the right to refuse laboratory services for failure to pay for past due services. We hope the above information clarifies Mr***’s concernsIf Mr*** needs further assistance, please contact our Patient Customer Service Department *** M-F (8am-6pm EST) Respectfully, Kenneth A*** Patient Customer Service Tell us why here

Initial Business Response /* (1000, 5, 2016/02/09) */
February 9,
*** ***
Revdex.com of NC
WFriendly Ave
Greensboro, NC
Re: Consumer Name: *** ***
Complaint Number: XXXXXXXX
Invoice Numbers: XXXXXXXX and XXXXXXXX
Dear Mr
***
Laboratory Corporation of America ("LabCorp") appreciates the opportunity to address Ms***'s concerns regarding her above complaintPlease be advised LabCorp has a preauthorization credit card programThis program allows LabCorp to collect any balance due from patients after their insurance has processed the claim for LabCorp's service and determined there is a patient responsibilityLabCorp secures credit card data and protects it within its networkLabCorp complies with payment card industry standards
If LabCorp is directed by the patient's insurance plan there is a patient responsibility, it will process those charges made against the patient's credit card for services rendered up to the amount, which the patient authorizedThe patient will receive a letter in the mail confirming the final amount chargedThereafter, LabCorp will destroy the patient's credit card information after the appropriate charge is processed or after notification from your insurance company that there is no patient responsibility
This program is voluntary and its intent is to provide a service to our patientsNo patient is refused service if they choose not to provide a credit card
Our records indicate the preauthorization form Ms*** signed on 11/3/2015, for invoice number XXXXXXXX, indicated she authorized LabCorp to bill her credit card ending in "7701" up to $We have mailed Ms*** a copy of the signed authorization for her recordsMs***'s insurance carrier stated she was responsible for $toward a co-pay on 11/7/2015; therefore, LabCorp collect $Ms*** also had services on 12/2/which created invoice number XXXXXXXXWe received Ms*** check number in the amount of $on 1/18/Both invoice numbers now reflect a zero balance
We hope the above information clarifies Ms***'s concernsIf she needs further assistance, please contact our Patient Customer Service Department X-XXX-XXX-XXXX M-F (8am-5pm EST)
Respectfully,
Melinda W***
Patient Customer Service

I am rejecting this response because:
I don’t accept this response, my secondary insurance has never had any issue in paying or letting me know if they have denied a claim, I have had this insurance for many years, with no problems I do not remember calling LAB CORP with my personal information, I don’t usually give this information out over the phone If LAB CORP’s billing department has an actual claim that they are claiming that has been ignored, they can submit it directly to the insurance department in California If they contact the medical provider’s office, they can obtain the correct billing address, just in case they are sending bills to the wrong address, as stated United Foods and Commercial Workers Trust Fund, is really good about claims

August 21, Revdex.com of NC *** *** *** *** * Greensboro, NC Re: Consumer Name: Mr& Mrs***
Invoice Number: N/A Patient Name: *** *** Complaint No.: *** Dear Ms***: Laboratory Corporation of America (“LabCorp”) appreciates the opportunity to address Mr***’s concerns regarding the above complaintWe sincerely hope Mrand Mrs*** will have a more pleasant encounter when they visit a Labcorp Patient Service Center (PSC) in the future We have forwarded this complaint to the PSC Manager who will address these issues with staff According to our records, on Monday August 14, 2017, LabCorp received a call regarding this specimenWe have processed a refund for the full amount charged to the patient’s credit cardWe will file a claim on Mrs***’s insuranceIf there is any patient responsibility, according to the insurance carrier’s explanation of benefit, we will mail an invoice In closing, we apologize for Mrand Mrs***’s unfavorable experience and hope that the presented resolution is deemed acceptable. If further assistance is needed our Patient Billing Department may be contacted at *** M-F (8am-5pm) Sincerely, Daryl H*** Patient Customer Service Laboratory Corporation of America

Initial Business Response /* (1000, 6, 2016/05/10) */
May 10,
*** ***
Revdex.com of NC
***
Greensboro, NC
Re: Consumer Name: *** ***
Complaint Number: XXXXXXXX
Invoice Numbers: XXXXXXXX
Dear Mr
***
Laboratory Corporation of America ("LabCorp") appreciates the opportunity to address Mr***'s concerns regarding his above complaintWe would like to take this opportunity to apologize for any inconvenience Mr*** has experienced related to this matter
LabCorp performed testing at the request of Mr***'s physician, Dr*** with *** *** *** on 09/01/LabCorp processed the request and reported the results
LabCorp filed the charges to Mr.***'s *** *** on 09/10/LabCorp received a payment from *** *** along with their Explanation of Benefits, on 09/29/LabCorp invoiced Mr*** $on 09/30/2015, per *** *** EOB
Mr***'s father contacted LabCorp on 11/09/and 12/04/to verify that the
physician's office had provided new diagnosis codes for LabCorp to re-file the claim and
was advised we had not received any new informationOn 12/14/LabCorp received
a call from the physician's office requesting for LabCorp to remove several diagnosis
codes and to only file with XXX.X diagnosis codeWe refiled the claim to *** *** on 12/14/and received correspondence from the insurance*** processed and denied the claim stating: payment already included in the payment already made
We received a payment of $from Mr***'s insurance companyThe negotiated savings per his contract have been applied to the bill and the balance due of $is Mr***'s responsibilityIf Mr*** has any questions regarding the denial of payment for his laboratory services, by his insurance company, he will need to contact them directly
We hope the above information clarifies his concernsIf Mr*** needs further assistance, please contact our Patient Customer Service Department X-XXX-XXX-XXXX M-F (8am-6pm EST)
Respectfully,
Lisa W***
Patient Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and I accept it

Initial Business Response /* (1000, 5, 2015/10/06) */
October 6,
*** ***
Revdex.com of NC
WFriendly Ave
Greensboro, NC
Re: Consumer Name: *** ***
Complaint Number: XXXXXXXX
Invoice Number: XXXXXXXX
Dear Mr
***
Laboratory Corporation of America ("LabCorp") appreciates the opportunity to address Ms***'s concerns regarding her above complaintPlease be advised LabCorp submitted a claim to Ms***'s insurance company, *** for date of service 6/4/2015, in the amount of $*** denied these services stating: these are non-covered services because this is not deemed a medical necessityLabCorp then submitted a claim to Ms***'s supplemental carrier *** *** denied the charges stating: this service is not covered under the patient's current benefit planOn 9/23/2015, *** ** the medical assistant at Dr*** office contacted LabCorp*** provided new diagnostic information and LabCorp submitted a new claim to *** We await their response at this time
We hope this clarifies Ms***'s concernsIf she needs further assistance, our Patient Billing Department can be reached at X-XXX-XXX-XXXX
Respectfully,
Melinda W***
Patient Billing
Initial Consumer Rebuttal /* (2000, 7, 2015/10/09) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2015/11/19) */
November 19,
*** ***
Revdex.com of NC
WFriendly Ave
Greensboro, NC
Re: Consumer Name: *** ***
Complaint Number: XXXXXXXX
Invoice Number: XXXXXXXX
Dear Mr
***
Laboratory Corporation of America ("LabCorp") appreciates the opportunity to address Ms***'s concerns regarding her above complaintPlease be advised Ms*** had laboratory services performed on 7/14/which totaled $Ms*** was provided a 70% discount card LabCorp offers to many of our uninsured-patientsIf the proper procedures were followed the discount card would have reduced the balance due, for invoice number XXXXXXXX, to $Our records indicate LabCorp invoiced Ms*** on 7/16/and received her payment in the amount of $on 9/10/Due to Ms***'s non-payment by 8/16/invoice number XXXXXXXX is not eligible for the 70% discountWe have included a copy of the first invoice sent to Ms*** and an example of the discount cardThe card shows the disclaimer "amount due within days of the invoice date"
Ms***'s invoice is eligible for the discounts and payment plans LabCorp offers to assist our patient'sShe may contact our Patient Billing Department at XXXX-XXX-XXXX to discuss her optionsWe hope this clarifies Ms***'s concerns
Respectfully,
*** ***
Patient Billing

June 23, 2017 Abigail EHallRevdex.com of NCCollege Road, Suite GGreensboro, NC 27410 Re: Consumer Name: John BorsheimInvoice
Number: 00744360 Patient Name: John BorsheimComplaint No.: 12217451 Dear MsHall: Laboratory Corporation of America (“LabCorp”) appreciates the opportunity to address MrBorsheim’s concerns regarding his above complaintPlease be advised when a specimen is forwarded to LabCorp for testing, it is accompanied by a requisition form which includes a space to provide billing informationLabCorp was provided the address of P.OBox Corpus Christi, TX This information was used to file a claim to MrBorsheim’s insurance, Sendero Ideal Care on February 1, On average, LabCorp holds an invoice for months while waiting on a patient’s insurance to respondTo date no record of payment or response from MrBorsheim’s insurance carrier has been receivedOn April 28, 2017, LabCorp mailed an invoice to MrBorsheim notifying him of the outstanding balanceOn May 11, 2017, LabCorp received correspondence from MrBorsheim providing an updated address for his insurance carrierThe claim was not refiled correctlyConsequently, the billing cycle continued and MrBorsheim received the invoice dated June 10, We have corrected the insurance information for this date of service, and have submitted a claim to Sendero Ideal CareWe await their response at this timeLabCorp will allow time for them to receive, process, and respond to our filingShould there be any patient responsibility; LabCorp will send MrBorsheim an adjusted invoice, once we have received the insurance consideration We hope that this information is helpful and we apologize for any inconvenience this may have causedShould MrBorsheim have additional questions he may contact our Patient Billing Representatives at 1-800-845-M-F 8am-6pm EST and a representative will be happy to assist him further. Sincerely, Kenneth AntequeraPatient Customer Service

Initial Business Response /* (1000, 6, 2015/07/27) */
Laboratory Corporation of America Holdings
** *** ***
Burlington, North Carolina 27216-
Telephone: X-XXX-XXX-XXXX
Fax: X-XXX-XXXX
Website:
www.labcorp.com/billing
July 27,
*** ***
Revdex.com of NC
WFriendly Ave
Greensboro, NC
Re: Consumer Name: Ms*** ***
Invoice Number: *** *** XXXXXXXX)
Complaint No.: XXXXXXXX
Dear Mr***
This letter is in response to the above complaintOur records indicate the following:
LabCorp received a specimen for testing on 04/24/from Ms***'s ordering physicianAfter filing Ms***'s charges to her insurance carrier, an invoice in the amount of $was mailed to her addressMs*** submitted a payment to LabCorp through her bank, online
Please be advised LabCorp does not keep patient files, or monitor individual invoicesEach invoice is a separate entity on the billing systemInvoices do not cross-reference one anotherWhen a patient pays via online banking, simply changing the invoice number in the memo line does not guarantee the payment will be posted to that invoice on the LabCorp billing systemThis is a memo field utilized by the banking institution, not LabCorpPayments sent to LabCorp will post to the invoice utilized by the patient, when initially setting LabCorp up as a recipient of funds
Any electronic payment received by LabCorp, which posts to an invoice already paid, as in this case, is transferred to the patient's oldest outstanding invoice found on the billing systemTo ensure proper posting, a patient should set LabCorp up as a payee each time, or utilize the company's website for electronic payments (www.labcorp.com/billing)This is a free service
Ms***'s payment posted to her invoice#XXXXXXXX on 05/30/2015, creating a credit balanceThe payment was then transferred over to Ms***'s invoice#XXXXXXXX, the oldest outstanding billInvoice#XXXXXXXX has a remaining balance of $at this timeInvoice#XXXXXXXX has an outstanding balance of $
LabCorp received Ms***'s webmail on 07/13/The auto response advises the webmail will be addressed within 24/hours of submissionThis does not guarantee a response directly to the patient, as previously advised, LabCorp does not maintain individual invoicesUpdates are often processed electronicallyLabCorp mailed a letter of explanation to Ms***, advising her outstanding balances as well as where her payment(s) were posted, on 07/23/
At this time Ms*** has the following outstanding invoices with LabCorp:
Invoice# Date of Service: Balance Due:
XXXXXXXX 06/15/$
XXXXXXXX 04/24/$
XXXXXXXX 09/10/$
At this time, invoice#XXXXXXXX is still in-house with LabCorpLabCorp does not report to outside credit bureausMs, *** should be advised however, invoice#XXXXXXXX has transferred to an outside collections agency *** X-XXX-XXX-XXXX) as of 04/12/It is at their discretion as to whether or not the charges are reported negatively against her credit
We would like to take this opportunity to apologize for Ms***'s inconvenienceShould she have additional questions, she may contact our Patient Billing department at X-XXX-XXX-XXXX Monday - Friday 8am-6pm EST, and one of our agents will be happy to assist her further
Sincerely
*** ***
Patient Billing
Initial Consumer Rebuttal /* (3000, 8, 2015/07/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I accept the response on the $invoice amountThe remaining balance that they are stating I owe from 9/is new information that I have never received an invoice forShould they have sent me an inovice for charges back in 9/I would have paid them as I have aways paid any of my bills ontime without any issues of a late paymentUntil I receive an itemized statement showing what those outstanding charges are for I will not be making a payment of any kind for charges that I am unable to verify the specifics of the service they are stating they provided
Bottom line the customer service providered from LabCorps billing service line to get any help or direct answers is in my opinion useless and the customer is treated as if they are being an inconvenience to the service agent by simply trying to ask a questionI am very particular about making sure I never have any outstanding bills and believe that the provider of a service should be compensated in a timely mannerBut I also believe that when a customer is trying to pay their bill and the provider is not offering basic assistance to answer questions in a courteous tone that there needs to be some reevaluation on how the billing department operates
The fact that LabCorp is stating Invoice #XXXXXXXX 09/10/$has been sent to a collections agency is now going to be an issue because I have never received an invoice for those charges or notification that there is an outstanding bill I still owe a payment and never received a letter stating that anything was going to be sent to collections for that invoiceIt's sad to me that I can have a history of always paying on time and only because I made a complaint to the Revdex.com I now find out that there is a balance of some sort I still oweI will be contacting their offices tomorrow 7/39/as well as the collections agency to get these accusations dealt withI now have a very bad perception of LabCorp as a whole and am disappointed at the way they conduct business
Final Business Response /* (4000, 12, 2015/08/12) */
Laboratory Corporation of America Holdings
PO Box
Burlington, North Carolina 27216-
Telephone: X-XXX-XXX-XXXX
Fax: X-XXX-XXXX
Website: www.labcorp.com/billing
August 12,
*** ***
Revdex.com of NC
WFriendly Ave
Greensboro, NC
Re: Consumer Name: Ms*** ***
Invoice Number: XXXXXXXX
Complaint No.: XXXXXXXX
Dear Mr***
This letter is in response to the above rebuttal:
LabCorp's records indicate all of Ms***'s invoices now reflect a zero balanceThe patient's payments have been received and posted
LabCorp's records also indicate *** ($31.02) was mailed seven (7) times to the patient's address received from *** *** *** Upon further research it appears they have her house number as *** The patient's information received from the Revdex.com advised the house number to be *** The patient demographic information received is maintained in their LabCorp onsite computerThis is a stand-alone system, and would need to updated separately from the office's internal computer system
For this reason, the patient may not have received the invoices mailedLabCorp does not, however, have record of receiving any returned mail advising of a bad address for the patientLabCorp attempted to contact Ms*** via telephone 12/20/14, 12/24/2014, 01/10/& 01/14/2015, at the number provided by the doctor as wellThis telephone number is the same number as provided by the Revdex.com in this complaintWith no returned mail or telephone call, LabCorp would not be aware of the incorrect address, and the invoicing would follow the protocol for billingThe invoice transferred to the outside collections agency on 04/12/
LabCorp has advised *** of the receipt of incorrect patient information, and requested Ms***'s record be corrected pertaining to this invoice
In an effort to improve Customer Service provided to our patients: Ms***'s complaints have been forwarded to management, and will be utilized as a training tool for the representatives notated on the account
Should Ms*** have additional questions or concerns, she may contact our Patient Billing department at X-XXX-XXX-XXXX Monday - Friday 8am-6pm EST, and one of our agents will be happy to assist her further
Sincerely
*** ***
Patient Billing

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and I accept itI appreciate your assistance in this matter! Thanks,*** ***

Initial Business Response /* (1000, 5, 2015/09/11) */
Laboratory Corporation of America Holdings
PO Box
Burlington, North Carolina 27216-
Telephone: X-XXX-XXX-XXXX
Fax: X-XXX-XXX-XXXX
Website:
www.labcorp.com/billing
September 11,
*** ***
Revdex.com of NC
WFriendly Ave
Greensboro, NC
Re: Consumer Name: *** ***
Invoice Number: -
Complaint No.: XXXXXXXX
Dear Mr***
This letter is in response to the above complaintLabCorp will need additional patient information in order to properly respond to Mr***' complaintLabCorp does not keep patient filesIn order to locate Mr***' daughter's invoice, the following information is needed:
Patient Name:
Date of Birth:
Complete Mailing Address (at the time of service)
LabCorp Invoice# (if available)
Upon receipt of this information LabCorp will research this matter further, and reply to the Revdex.com accordingly
Should Mr*** or the patient have additional questions or concerns, he/she may contact our Patient Billing Department at X-XXX-XXX-XXXX Monday - Friday 8am-6pm EST., and a representative will be happy to assist them further
Sincerely,
*** ***
Patient Billing
Initial Consumer Rebuttal /* (3000, 7, 2015/09/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Patient Name: *** ***
Date of Birth: ***
Complete Mailing Address (at the time of service)
*** *** **
Lenexa, KS XXXXX
LabCorp Invoice# XXXXXXXX
LabCorp response will be that my daughter signed a form giving them FULL rights to withdrawal any amount on any day and that contrary to what the corporate office says, they didn't give my daughter an option to sign or not signMy issue is that this policy needs to be changed as I would bet that LabCorp would never allow another business to deduct an unknown amount at anytime on their bank accounts!
Final Consumer Response /* (3000, 13, 2015/09/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This program is voluntary, and not required for services to be rendered
This is simply not trueMy daughter specifically stated that it was not presented to her as optional
Final Business Response /* (4000, 15, 2015/10/06) */
Laboratory Corporation of America Holdings
PO Box
Burlington, North Carolina 27216-
Telephone: X-XXX-XXX-XXXX
Fax: X-XXX-XXX-XXXX
Website: www.labcorp.com/billing
October 6,
*** ***
Revdex.com of NC
WFriendly Ave
Greensboro, NC
Re: Consumer Name: *** *** (Patient: *** ***)
Invoice Number: XXXXXXXX
Complaint No.: XXXXXXXX
Dear Mr***
This letter is in response to the above complaintOur records indicate the following:
As previously stated, this program is voluntary and the patient would not be refused service, if she opted not to participateWe apologize for any miscommunicationWe have forwarded this information to the management team of LabCorp's Lawrence, Kansas Patient Service Center, and requested they contact the patient directly, pertaining to this matterManagement at the Patient Service Center is responsible for making requests to the Treasury Department for reimbursement of NSF charges, if applicable
We apologize for any inconvenience experienced by Ms***Should she have additional questions or concerns, she may contact LabCorp's Patient Billing department at X-XXX-XXX-XXXX M-F 8am-6pm EST, and a representative will be happy to assist her further
Sincerely,
Toni R***
Patient Billing

Initial Business Response /* (1000, 5, 2015/07/06) */
Corporation of America Holdings
PO Box
Burlington, North Carolina 27216-
Telephone: X-XXX-XXX-XXXX
Fax: X-XXX-XXXX
Website: www.labcorp.com/billing
July 6,
*** ***
Revdex.com of NC
WFriendly Ave
Greensboro, NC
Re: Consumer Name: *** ***
Invoice Number: XXXXXXXX
Complaint No.: XXXXXXXX
Dear Mr***
This letter is in response to the above complaintOur records indicate the following:
A refund in the amount of $was issued to Mr*** on 06/23/LabCorp would like to take this opportunity to apologize for Mr***'s inconvenienceShould he have additional questions or concerns, he may contact our Patient Billing department at X-XXX-XXX-XXXX Monday - Friday 8am-6pm EST, and one of our agents will be happy to assist him further
Sincerely
*** ***
Patient Billing
Initial Consumer Rebuttal /* (2000, 7, 2015/07/08) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I most certainly do appreciate the fact that Lab Corp refunded me in fullThey should take corrective action to rectify the original problemWhen patients have panels drawn the results should most certainly be sent to the requesting physician as agreedWe lose wages taking off from work to have the panels drawn
Respectfully,
***

I am rejecting this response because: I understand that the female at the office gave me my receipt of partial payment & that your procedureWhen I was at your facility at Dobson Chandler & let me quote my conversation :- *** :- Handed over doctors order to female in the officeShe was checking feww times & ask me if doctors office gave me pricing & I told her noI added that I utilized Lab Corp at Derosa Medical or this facility at Dobson, Chandler because you are closer to my house.Female ;- The price is coming up high & I don't know why & she was still researchingShe added that I can pay $now & she will call the doctor's office to fix it.*** :- Thank you for helping & I sat down for my name to call out for blood test.Now you can explain me where is my faul If she would have gave me the amount & leave to me to decide then I can understand that I owe you that amountIt's the matter of principles To me its the way lab corp is tricking people to pay higher amountIf I utililize Lab Corp in my doctors office they charge me 1/of the priceHOW COME?? I had another blood test after months later & I went to lab corp at Gilbert location and ironically recipionist gave me the price around $& you can see the footage again because I left & went to Lab Corp at Chandler Derosa medical & paid $225.I am requesting you to pull out footages in all location & check your pricingDo the right thing. Thank you*** ***I am requesting you to pull video footage fro that Lab Corp then you will get a clear pictureThis is not the right practice of doing business

Initial Business Response /* (1000, 8, 2015/07/21) */
July 21,
*** ***
Revdex.com of NC
WFriendly Ave
Greensboro, NC
Re: Patient Name - *** ***
Invoice Number - XXXXXXXX
Complaint Number -XXXXXXXX
Dear Mr***
This letter
is in response to your correspondence dated July 6, Please be advised when a specimen is forwarded to LabCorp for testing, it is accompanied by a requisition form which includes a space to provide billing and demographic informationThe referring physician's office completes this form
Please be advised that LabCorp, as a company, does not keep patient filesWe have corrected the insurance information for this date of service, and have submitted a claim to *** *** We await their response at this timeShould there be any patient responsibility, we will send Ms*** an adjusted invoice, once we have received their considerationWe will allow them approximately days to receive/process/respond to our filingWe ask that Ms*** make sure that her ordering physician's office records are updated, as we do not keep a patient file
We would like to take this opportunity to apologize for any inconvenience Ms*** has experienced related to this matterIf she needs further assistance, our Patient Billing Department can be reached at X-XXX-XXX-XXXX
Sincerely,
*** ***
Patient Billing