Laboratory Corporation of America

Initial Business Response /* (1000, 15, 2016/08/22) */
August 22,
***
Revdex.com of NC
***
Greensboro, NC
Re: Patient Name - ***
Invoice Number - ***
Complaint Number -***
Dear Ms***
This letter is in
response to your correspondence dated August 5, We would like to apologize for any inconvenience experienced by Mr*** in reference to the services provided on 6/23/Please be advised that Ms***'s concerns were forwarded to our management staff for review and follow up as LabCorp takes all customer concerns seriously
In following up on Mr***'s complaint, a full and objective investigation was completedThe investigation revealed that all operation procedures were followedThere were no noted problems and collection was obtained with the first attemptAll required competency assessments are up to date and on file for the phlebotomist who provided service
Mr*** was advised on 6/28/of the documentation that would be needed in order to forward his request for compensationOur records indicate the required information was returned to Customer Service on 7/25/Having received Mr***'s out of pocket expenses as well as monetary loss, his request for compensation has been forwarded accordingly for review and consideration
Customer service is very important at LabCorp and we appreciate the opportunity to assist Mr*** with his concernsWe hope his future experiences with LabCorp will reflect our continuing efforts to provide excellent customer serviceIf he needs further assistance, our Patient Billing Department can be reached at ***
Sincerely,
Anna T***
Patient Billing
Initial Consumer Rebuttal /* (3000, 17, 2016/08/24) */
From: *** (mailto:***@yahoo.co.in)
Sent: Wednesday, August 24, 2:PM
To: Revdex.com
Subject: Re: Revdex.com Complaint Case# *** (Ref*)
Hi ***,
Thanks for your help in this matter
I read response from LabIt is mostly fabricatedThe dates are incorrectAnd it mentions that sample was collected from the first attemptWhat does it prove? Even the pinch can do worst damage in the nerve and my bad luck is nerve takes the most longest time to healThis injury could be prevented or lessen if lab uses ButterFly needle instead of regular thickBut lab don't use it to save money because butter fly is about times expensive than regular needle
Another point regarding customer service, they neglected/ignored me for a long timeAfter so many emails & phone calls follow ups; they started responding in the beginning of Augst-I received calls from person name Patricia so farThey are ready to provide compensation but not sure how much and I am in dilemma that when this pain will over & how much far I have to go to heal it
As per Drit takes months to a year to get healIts more than days and pain is getting worst so I am on DISABILITY leave nowAlso my existing medical condition got worst in absence of physical activity, pain & stressIt has been a worst impact on Personal, Work and Existing medical conditions
Thanks
***
Final Business Response /* (4000, 20, 2016/09/02) */
September 2,
***
Revdex.com of NC
***
Greensboro, NC
Re: Patient Name - ***
Invoice Number - ***
Complaint Number -***
Dear ***
This letter is in response to your recent correspondence dated August 24, on behalf of *** complaintThank you for forwarding the additional information provided by ***We are pleased that *** has acknowledged that communications with LabCorp are ongoingAs previously stated, all requests for compensation have been forwarded to the appropriate departments as deemed necessary for review and consideration
We are pleased that the escalation of *** complaint via the Revdex.com is finding resolutionPlease be advised that we have reported the facts as they have been provided to us by the parties involved in investigation surrounding *** complaintAt this time, *** is asking of nothing further than the actions that have already been takenGoing forward, communications regarding the outcome of *** compensation request should only be discussed between *** and LabCorp directly
Again, we would like to apologize for any inconvenience *** has experiencedWe appreciate the opportunity to address his concerns as well as the efforts of the Revdex.com on his behalfShould *** have any questions or concerns, our Patient Billing Department can be reached at ***
Sincerely,
Anna T***
Patient Billing

Laboratory Corporation of America Holdings ** *** *** Burlington, North Carolina 27216- Telephone: 1-800-222-ext***
FAX: 1-866-466- Website: www.labcorp.com/billing January 23, Revdex.com of NC *** *** *** *** * Greensboro, NC Re.: Consumer Name: *** *** Invoice Number: *** Complaint No.: *** Dear Sir/Madam: Laboratory Corporation of America (“LabCorp”) appreciates the opportunity to address Mr***’s concerns regarding his above complaintPlease be advised LabCorp only performs tests at the request of a licensed physician or other person authorized to request testingWhen Mr*** saw his referring physician, Dr*** ***, on April 18, he gave his physician the authority to treat him accordingly (i.elab work, x-rays, prescriptions, etc.) LabCorp submitted a claim to Mr***’s insurance company, *** ***, for laboratory services performed in the amount of $*** *** applied a patient responsibility amount of $toward Mr***’s deductibleIf Mr*** has questions regarding the processing of this claim or the provisions of his policy, he will need to contact *** *** directly regarding an appeal Our records indicate that we received a letter from Mr*** on August 1, requesting that we bill the ordering physician’s office for these chargesWhen a specimen is forwarded to LabCorp for testing, it is accompanied by a requisition form which includes a space to provide billing informationThe referring physician’s office completes this formThe requisition also indicates who is responsible for payment of services (i.eordering physician’s office, insurance, or patient self-payment)LabCorp must follow the instructions on this form. Mr***’s test requisition states to bill “Third Party”, meaning insurance in this caseThe insurance company then determines the amount of each bill that is patient responsibility based on the patient’s coverageWe have attached a copy of Mr***’s requisition of your review. In a good faith gesture LabCorp reached out to the ordering physician’s officeWe spoke with ***, in accounts payable, at Dr***’s office and was advised that this bill is the responsibility of the patient. If Mr*** disagrees with this decision it is his responsibility to dispute it directly with his physician’s office. Should Mr*** have additional questions he may contact our Patient Billing Representatives at *** M-F 8am-8pm EST and a representative will be happy to assist him further. Sincerely, Daryl H*** Patient Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12058811, and I accept it

Laboratory Corporation of America Holdings ** *** ***
*** *** *** *** Telephone: *** Fax: *** Website: www.labcorp.com/billing September 20, Revdex.com of NC *** *** *** *** * Greensboro, NC Re: Consumer Name: *** *** Invoice Number: *** Patient Name: *** *** Complaint No.: *** Dear Sir/Ma’am: Laboratory Corporation of America (“LabCorp”) appreciates the opportunity to address Mr***’s concerns regarding his above complaintIn researching this issue our lab customer service department confirmed that there were no issues with the specimen or the results on this January 28, date of service, identified by invoice number *** We have verified that the specimen in question was resulted on January 31, Mr***’s ordering physician’s office, *** *** *** ***, is setup to receive results via fax which was also sent on January 31, to fax number *** In researching this complaint a call was made to *** *** *** *** who confirmed that they do not show receipt of Mr***’s resultsIn response to this information we have processed an adjustment Mr***’s invoice, ***, has a zero balanceWe will be mailing a zero balance letter to the patientPlease allow 3-business days Should Mr*** have additional questions he may contact our Patient Billing Department at *** M-F 8am-5pm EST and a representative will be happy to assist him further. Sincerely, Daryl H*** Patient Customer Service

*** *** August 3, 2017 Revdex.com of NC*** *** *** *** *Greensboro, NC 27410 Re: Consumer Name: *** *** *** Patient Name: **
*** Complaint Number: *** Invoice Number: *** Dear Sir or Madam: Laboratory Corporation of America (“LabCorp”) appreciates the opportunity to address *** *** ***’s concernsWe have researched invoice number *** and found a refund request was issued on July 3, 2017. However, the refund was unable to be completed due to a miscalculationWe have issued a new request today in the amount of $45.45. *** *** *** should see the refund on the credit card utilized within the next 20-business days We appreciate *** *** ***’s payments in such a timely manner for the laboratory servicesWe hope this information clarifies *** *** ***’s concerns and apologize for any inconvenience experiencedIf further assistance is needed our Patient Customer Service Department can be reached at ***. Respectfully, Melinda W***Patient Customer Service

Initial Business Response /* (1000, 7, 2016/10/06) */
October 6,
***
Revdex.com of NC
***
Greensboro, NC
Re: Consumer Name: ***
Complaint Number: ***
Invoice Number: ***
Dear
***:
Laboratory Corporation of America ("LabCorp") appreciates the opportunity to address *** concerns regarding her above complaintPlease be advised in order to research *** complaint LabCorp has contacted *** to verify the denial previously receivedWe spoke with Lakeya at ***Lakeya provided a reference number of "***" for our callLabCorp explained the Explanation of Benefits from the primary insurance company, ***, was received and forwarded to ***We also explained the denial received from *** was "diagnosis and procedure code cannot be combined"Lakeya stated she could not find a record of the denialBased upon our conversation with Lakeya we have resubmitted a claim to *** and await a new response
We hope this information is helpful and clarifies *** concernsWe would like to take this opportunity to apologize for any inconvenience MsPacheco experienced related to this matterIf she needs further assistance, please contact our Patient Customer Service Department *** M-F (8am-6pm EST)
Respectfully,
Melinda W***
Patient Customer Service

Initial Business Response /* (1000, 6, 2016/10/07) */
October 7,
***
Revdex.com of NC
***
Greensboro, NC
Re: Consumer Name: ***
Invoice Number: ***
Patient Name: ***
Complaint No.: ***
Dear Ms***
Laboratory Corporation of America ("LabCorp") appreciates the opportunity to address *** concerns regarding his above complaintPlease be advised when a specimen is forwarded to LabCorp for testing, it is accompanied by a requisition form which includes a space to provide billing information, including the diagnosisThe physician supplies us with his/her patient's demographics (including patient's name, address, insurance information, and diagnosis codes).The lab requisitions for all of *** invoices included *** as the insurance policy holder and responsible party
*** states he is not responsible for his daughter's invoices and requests his name be removed from all of his daughter's invoicesAs his daughter's invoices have reported to collections, he has also requested to have his name removed from collectionsThe collection agency was notified to cease collection efforts for *** mentions LabCorp was notified to bill his daughter's *** policyOur records do not reflect communication made to correct the insurance information on his daughter's invoicesLabCorp will need a letter of credible coverage from *** for *** daughter in order to resolve the billing issueShe may mail the *** credible coverage letter to LabCorp at ***She may also fax the letter to ***
We apologize for any inconvenience this may have causedAll invoices referenced in *** complaint have been resolvedShould *** have additional questions she may contact our Patient Billing Representatives at *** M-F 8am-6pm EST and a representative will be happy to assist him further
Sincerely,
Kenneth AC***
Patient Customer Service

Laboratory Corporation of America Holdings ** *** *** Burlington, North Carolina 27216- Telephone: 1-800-222-ext***
FAX: 1-866-466- Website: www.labcorp.com/billing May 24, Revdex.com of NC *** *** *** *** * Greensboro, NC Re.: Consumer Name: *** *** Complaint No.: *** Dear Sir/Madam: This letter is in response to your correspondence dated May 19, Laboratory Corporation of America (“LabCorp”) appreciates the opportunity to address Ms***’s concerns regarding her above complaintPlease be advised LabCorp only performs tests at the request of a licensed physician or other person authorized to request testing Please be advised in regards to Pre-Employment Drug Testing results are not forwarded directly to the employer from LabCorpTesting is ordered and results are sent to a Medical Review Officer (“MRO”) established by the employerLabCorp performs the requested test(s) and results are forwarded to the MROThe MRO analyses the results and advises the employer of the findings With regard to Ms***’s May 16, Pre-Employment Drug Test our records indicate results were forwarded to the MRO on May 17, at approximately 3:PM ESTWe would recommend Ms*** contact the MRO (indicated on the attached Chain of Custody Form) and verify results have been sent to her employerMs*** may also obtain a copy of her results by contacting LabCorp directly at ***Please be advised there is a fee for the consumer to obtain results We are unable to advise of the turnaround time needed for the employer to receive results but feel our response time to the MRO was acceptableWe apologize for Ms***’s experience when she attempted to contact us. Please use the above information to reach the appropriate departments. Sincerely, Daryl H*** Patient Customer Service

Laboratory Corporation of America Holdings ** *** ***
*** *** *** *** Telephone: *** *** *** FAX: *** Website: www.labcorp.com/billing September 12, Revdex.com of NC *** *** *** *** *
Greensboro, NC Re: Consumer Name: *** ** *** Invoice Number: *** Complaint Number: *** Dear Sir/Madam: This letter is in response to your correspondence dated October 9, regarding Mr***’s complaintWe appreciate the opportunity to review Mr***’s concerns as LabCorp takes all customer inquiries seriouslyOur Lab representatives took the insurance information for billing purposes but this did not guarantee coverageMr*** is responsible for verifying his specific policy coverage with his carrier details prior to services As a company LabCorp provides laboratory testing to our patients and file a claim for payment to the patient’s insurance carrierAny estimates of cost are not guaranteed as a patient’s insurance carrier is responsible for processing claims in accordance with the provisions of the patient’s policy. In regards to Mr***’s February 17, date of service, LabCorp filed a claim on February 20, On March 02, we received a denial stating that the services where not provided by network/primary care providerMr***’s insurance carrier left the balance of $as a patient responsibilityMr*** stated that a recent change in ***’s network caused his service not to be coveredPlease note insurance contracts can change on a weekly/monthly basisMr*** may contact his insurance provider’s benefits/eligibility phone number at *** for the most accurate network informationThis information is located on the back of Mr***’s insurance card Our company may offer a discount for payment in full over the phone with one of our representatives. We also offer an interest-free payment plan optionPlease note, Mr*** must speak with a Patient Billing Representative to receive a discount or to put an official payment plan into place We hope this information is helpfulShould additional assistance be need regarding this matter, our Patient Billing department may be reached at *** Sincerely, Daryl H*** Patient Customer Service

February 3, 2017 Revdex.com of NC*** *** *** *** *Greensboro, NC 27410 Re: Consumer Name: *** ***
Complaint Number: *** Invoice Number: *** and *** Dear Sir or Madam: Laboratory Corporation of America (“LabCorp”) appreciates the opportunity to address Mr***’ concerns regarding his complaintOur records indicate LabCorp received two payments, in the amount of $8.98, from Mr***’ Health Equity FundThe first payment was dated August 31, and the second payment was dated November 16, 2016. Both payments were directed from, Health Equity Fund, to post to invoice number ***We have included a copy of the payments for Mr*** recordsThis caused invoice number *** to continue billingOn, January 27, 2017, LabCorp’s Credit Balance Department transferred the over payment from invoice number *** to invoice number ***. The invoices now reflect a zero balanceMr***’ contacted our Patient Customer Service Department on January 30, and was advised the above information We hope this information is helpful clarifies Mr***’ concernsIf he needs further assistance, our Patient Customer Service Department can be reached at ***. Respectfully, Melinda W***Patient Customer Service

Laboratory Corporation of America Holdings ** *** *** Burlington, North Carolina 27216- Telephone: 1-800-222-ext
FAX: 1-866-466- Website: www.labcorp.com/billing February 15, Revdex.com of NC *** *** *** *** * Greensboro, NC Re.: Consumer Name: *** *** Invoice Number: *** Complaint No.: *** Dear Sir/Madam: Laboratory Corporation of America (“LabCorp”) appreciates the opportunity to address Ms***’s concerns regarding her above complaintWe take all customer concerns seriously and appreciate the opportunity to research Ms***’s concerns As a company, LabCorp offers our Lab Access Partnership (“LAP”) Program to discount uninsured patient’s servicesThe LAP program is available to self-pay patients who are uninsured or whose health care benefits exclude coverage for clinical laboratory testing servicesIf testing is not paid for in full at the time of service the LAP pricing discount is no longer a valid offer Our records indicate that on February 13, Ms*** contacted our Patient Billing Department regarding the balance due on invoice ***During the call Ms*** advised our representative that she was not informed that services must be performed at our Patient Service Center (“PSC”) and paid at the time of serviceIn further investigation it was discovered that Ms***’s test requisition was marked as “Self-Pay”. In consideration of this discrepancy we agreed to reduce Ms***’s invoice to the LAP program pricing and Ms*** made payment in fullInvoice *** now reflects a zero balance Should Ms*** have additional questions she may contact our Patient Billing Representatives at *** M-F 8am-8pm EST and a representative will be happy to assist her further. Sincerely, Daryl H*** Patient Customer Service

Laboratory Corporation of America Holdings ** *** *** Burlington, North Carolina 27216-Telephone: 1-800-222-ext*** FAX: 1-336-436- Website: www.labcorp.com/billing May 15, Revdex.com of NC *** *** *** *** * Greensboro, NC
Re: Consumer Name: ** *** Complaint Number: *** Dear Sir/Madam: This letter is in response to your correspondence dated May 11, Please be advised Laboratory Corporation of America (“LabCorp”) is unable to respond to the consumer’s inquiry as it is pertaining to another patient’s Protected Health InformationThe consumer may update this request to include the patient’s name or they may contact our Patient Billing Department to verify the patient’s information and have this issue rectified We hope this information is helpfulWe take all customer concerns seriouslyShould additional assistance be needed regarding this matter, our Patient Billing department may be reached at *** Sincerely, Daryl H*** Patient Customer Service

Initial Business Response /* (1000, 8, 2016/04/12) */
April 12,
*** ***
Revdex.com of NC
***
Greensboro, NC
Re: Consumer Name: *** ***
Complaint Number: XXXXXXXX
Invoice Number: XXXXXXXX, XXXXXXXX, XXXXXXXX and
XXXXXXXX
Dear Mr***
Laboratory Corporation of America ("LabCorp") appreciates the opportunity to address Mr***'s concerns regarding his above complaintPlease be advised when a specimen is forwarded to LabCorp for testing, it is accompanied by a requisition form which includes a space to provide billing information, including the diagnosisThe referring physician's office completes this formOur records indicate the original order for Mr***'s specimen included the mailing address *** *** *** LabCorp, as a company, does not keep patient filesWe have updated this information on any/all invoices currently found on the billing system to reflect Mr***'s correct addressPlease make sure that your ordering physician updates his/her records
We would like to take this opportunity to apologize for any inconvenience Mr*** has experienced related to this matterWe hope the above information clarifies his concernsIf Mr*** needs further assistance, please contact our Patient Customer Service Department X-XXX-XXX-XXXX M-F (8am-6pm EST)
Respectfully,
Melinda W***
Patient Customer Service

Initial Business Response /* (1000, 6, 2016/03/05) */
March 5,
*** ***
Revdex.com of NC
***
Greensboro, NC
Re: Patient Name - *** ***
Invoice Number - XXXXXXXX
Complaint Number -XXXXXXXX
Dear Mr***
This letter is in
response to your correspondence dated February 20, LabCorp is a laboratory that performs testing only at the request of a licensed physician or other person authorized to use the findings of laboratory examinationsAccording to the test request form we received from Dr*** office on 7/30/2015, the test number specifically requested by Dr*** included tests in addition to a pap smearIn researching Ms***'s complaint, we have verified that the amount being billed to Ms*** is correct based on the testing that was orderedAny further questions regarding the tests that were requested would need to be directed to Dr*** office
We would like to take this opportunity to apologize for any inconvenience Ms*** has experienced related to this matterIf she needs further assistance, our Patient Billing Department can be reached at X-XXX-XXX-XXXX
Sincerely,
Anna T***
Patient Billing
Initial Consumer Rebuttal /* (3000, 8, 2016/03/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Labcorp & Ms *** & Ms *** represent that Dr *** ordered Tests in addition to the pap smear for Labcorp to processThe ONLY test billed by Labcorp for on the invoice is a pap smear at the unconscionable amount of $dollarsThere are no other tests documented on the Labcorp invoice they are certainly mistaken or never reviewed the fileOur offer to to satisfy the pap smear test invoice still stands at $dollars which is typical cost for this serviceAt no time did we ever agree to $dollars with LabcorpThey are trying to take advantage of a consumer***
Final Business Response /* (4000, 20, 2016/04/14) */
April 14,
*** ***
Revdex.com of NC
***
Greensboro, NC
Re: Patient Name - *** ***
Invoice Number - XXXXXXXX
Complaint Number -XXXXXXXX
Dear Mr***
This letter is in response to the correspondence dated April 6, in which Ms*** states that the only testing discussed with her physician was her pap smearIn an effort to clarify the procedures that LabCorp performed at the request of Dr*** we are sending a copy of the test request form we received as well as a health insurance claim form under separate coverPlease be advised that when a test is ordered using a LabCorp test number, the test may contain multiple proceduresThe health insurance claim form will reflect the individual procedure codes (and industry standard) and their corresponding cost
As previously advised, Ms*** will need to contact Dr***'s office with any additional questions she may have regarding the testing that was orderedWe appreciate the opportunity to assist Ms*** and hope that the documentation provided clarifies the services that LabCorp provided on 07/30/She may contact our Patient Billing Department at X-XXX-XXX-XXXX Monday-Friday (8am-5pm) and a representative will be happy to assist her
Sincerely,
Anna T***
Patient Billing
Final Consumer Response /* (4200, 22, 2016/04/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They (labcorp) appear to be unwilling to provide an itemized cost of the alleged service(s) provided We have requested numerous times, with the Revdex.com's help, an itemized list of tests and the cost of each testWe are still waiting for the itemized billing listPlease provide the list once again

They lost a specimen for Monday 4/24last week they didn't pick up several times.theyve left specimens in the lab for several days, which in turn makes them expire.I am a customerThey pick up lab work at my officeI'm a nurse practitoner

Laboratory Corporation of America Holdings ** *** ***
*** *** *** *** Telephone: *** *** *** FAX: *** Website: www.labcorp.com/billing October 30, Revdex.com of NC *** *** *** *** * Greensboro, NC
Re: Consumer Name: *** *** Invoice Number: ***, ***, and *** Complaint Number: *** Dear Sir/Madam: This letter is in response to your correspondence dated October 24, regarding Ms***’s complaintWe appreciate the opportunity to review these concerns as LabCorp takes all customer inquiries seriously Invoice ***: On January 9, 2017, Ms*** had services performed at the request of her ordering physicianLabCorp filed a claim to *** *** in the amount of $On February 9, LabCorp received payment in the amount of $*** *** also applied an adjustment of $424.64, leaving a patient responsibility of $Ms*** paid her $copay on March 20, and her invoice was closed at that timeLabCorp received an additional payment of $from *** *** on August 4, On October 30, LabCorp transferred $to pay invoice ***, and $was refunded to the patientThis invoice now reflects a zero balance Invoice ***: On April 18, LabCorp performed services and issued a claim to *** *** in the amount of $On June 22, LabCorp received an insurance payment in the amount of $along with an Explanation of Benefits (EOB)*** *** left a patient responsibly of $for Ms***’s copayOn August 4, LabCorp received an additional payment of $from *** ***This invoice now reflects a zero balance Invoice ***: On July 19, LabCorp performed services at the request of Ms***’s physicianA claim was issued to *** *** in the amount of $On August 19, LabCorp received an EOB along with payment from *** ***The EOB left a copay responsibility of $for Ms*** to payOn October 30, LabCorp transferred $to this invoice from the overpayment to ***We have also refunded the patient overpayment in the amount of $This invoice now reflects a zero balance We hope this information is helpful and clarifies Ms***’s concernsOur records indicate that Ms*** no longer has a balance due to LabCorpWe have issued a statement to Ms*** showing a zero balance for all invoicesShould additional assistance be needed regarding this matter, our Patient Billing department may be reached at *** Sincerely, Daryl H*** Patient Customer Service

Initial Business Response /* (1000, 6, 2016/05/03) */
May 3,
*** ***
Revdex.com of NC
***
Greensboro, NC
Re: Consumer Name - *** ***
Patient Name*** ***
Invoice Number XXXXXXXX
Complaint
Number -XXXXXXXX
Dear Mr***
This letter is in response to your correspondence dated April 18, regarding the services provided on 03/10/at the request of Dr*** Please be advised that LabCorp's current billing system does not automatically balance bill secondary insurance carriersOur records indicate we billed *** on 3/12/On 3/17/we received a denial from *** advising the policy had been cancelledThe claim was then filed to *** for review on 4/2/According to the explanation of benefits received from *** on 5/1/2015, a portion of the claim was denied stating "the procedure code is inconsistent with the patient's age"The charges that were non-covered by *** were forwarded to Mr*** secondary insurance *** *** *** *** The response from *** on 3/8/advised that charges which are not approved by *** are not covered under Mr***' planMr*** should have received a copy of the explanation of benefits from both *** as well as *** *** *** ***
Customer service is very important at LabCorpWe would like to apologize for any inconvenience Mr*** has experiencedIf further assistance is needed, our Patient Billing Department can be reached at X-XXX-XXX-XXXX
Sincerely,
Anna T***
Patient Billing
Initial Consumer Rebuttal /* (3000, 8, 2016/05/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
LabCorp is not being truthful when it states ***'s denial was on March 8, *** informs me that LabCorp was notified on MAY 6, 2015, months before our billingAgain, my son had funding in to pay this bill had we received it in a timely mannerHe now does NOT have the funding in
Final Business Response /* (4000, 10, 2016/05/20) */
May 18,
*** ***
Revdex.com of NC
***
Greensboro, NC
Re: Consumer Name - *** ***
Patient Name*** ***
Invoice Number XXXXXXXX
Complaint Number -XXXXXXXX
Dear Ms***
This letter is in response to your recent correspondence dated May 4, regarding the services provided on 03/10/at the request of Dr*** Please be advised when a specimen is forwarded to LabCorp for testing, it is accompanied by a requisition form which includes a space to provide any and all applicable billing informationThe referring physician's office completes this formAs a provider, LabCorp has months from the date of service to invoice a patient for any balance that is owedLabCorp filed claims to both Medicare and USAA within the timely filing guidelines
As claims are processed by Medicare and/or insurance, copies of the explanation of benefits are mailed to both the provider as well as the patientExplanations of Benefits that are received from insurance companies are in bulk and usually for many patients/invoicesThe posting process can take up to days from the date the claim was processedTherefore it is not uncommon for patients to receive their copy prior to receiving their invoiceThere are many variables that may delay an invoice from being generated upon receipt of an Explanation of BenefitsIn some instances, LabCorp may be able to appeal denied charges back to the carrier or additional verification may be needed to determine if all efforts in getting a claim paid have been exhausted
Our records indicate we were never notified of funding or additional insurance carriers, other than Medicare and USAA, which needed to be filed or was time sensitiveFor future reference, please ensure that all pertinent coverage information is provided to the ordering physicianShould Ms*** receive an Explanation of Benefits without receiving an invoice shortly thereafter, our patient billing department can be reached at X-XXX-XXX-XXXX Monday-Friday (8am-5pm)
We hope this information is helpful and clarifies Ms***' concernsAgain, we would like to apologize for any inconvenience she has experiencedWe hope her future experiences with LabCorp will reflect our continuing efforts to provide excellent customer service
Sincerely,
Anna T***
Patient Billing

Initial Business Response /* (1000, 6, 2016/05/09) */
May 9,
*** ***
Revdex.com of NC
***
Greensboro, NC
Re: Consumer Name: *** ***
Complaint Number: XXXXXXXX
Invoice Numbers: XXXXXXXX and XXXXXXXX
Dear Mr
***
Laboratory Corporation of America ("LabCorp") appreciates the opportunity to address Ms***'s concerns regarding her above complaintPlease be advised LabCorp contacted Ms*** on 5/4/regarding the invoice numbers listed above and discussed them at lengthMs*** was not aware of invoice number XXXXXXXX for date of service 11/6/After our discussion Ms*** remitted payment in full for invoice number XXXXXXXXMs*** was advised her payment in the amount of $could not be located, but once an invoice reflects a zero balance a refund would be processed accordinglyMs*** advised she would contact the referring physicians' office regarding XXXXXXXX to gather additional informationMs*** later provided a contact name at the referring physicians' office and requested LabCorp contact them directlyMs*** advised *** ** at the referring physicians' office knew we would be contacting the office on Ms***'s behalfOn 5/5/we contacted *** ** and await her return callWe will contact *** ** again todayUpon receipt of ***'s call we will contact Ms*** with the findings
Ms*** was given a direct contact name and number with LabCorp to address this invoice and any future invoices she may receiveMs*** thanked LabCorp for all the assistance
Respectfully,
Melinda W***
Patient Customer Service
Initial Consumer Rebuttal /* (2000, 8, 2016/05/10) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I was contacted by the buisness and we are working on resolving the matter

February 9, 2017 Revdex.com of NC*** *** *** *** *Greensboro, NC 27410 Re: Consumer Name: *** ***
Complaint Number: *** Invoice Number: *** and *** Dear Sir or Madam: Laboratory Corporation of America (“LabCorp”) appreciates the opportunity to address Ms***’s concerns regarding her complaintOur records indicate Ms*** has two specimen for date of service June 16, 2016; both totaling $95.00. Invoice number *** is for test number *** and invoice number *** is for test number *** LabCorp submitted a claim to *** ***/*** *** for invoice number *** on June 24, *** ***/*** *** remitted a payment in the amount of $on September 15, and the invoice reflects a zero balanceLabCorp submitted a claim to *** ***/*** *** for invoice number *** on June 2, *** ***/*** *** denied the charges on June 28, 2016, stating: patient date of birth, first and last name not on fileWe have updated the demographic information on invoice number *** and submitted a new claimWe await a new response from *** ***/*** ***. LabCorp will invoice Ms*** if *** ***/*** *** determines she has any responsibility upon further review. We hope this information clarifies Ms***’s concerns and apologize for any inconvenience she has experienced related to this matterIs she needs further assistance, our Patient Customer Service Department can be reached at ***. Respectfully, Melinda W***Patient Customer Service

Initial Business Response /* (1000, 7, 2016/12/28) */
December 28,
***
Revdex.com of NC
***
Greensboro, NC
Re: Consumer Name: ***
Invoice Number: ***
Patient Name: ***
Complaint
No.: ***
Dear Ms***:
Laboratory Corporation of America ("LabCorp") appreciates the opportunity to address Ms*** concerns regarding her above complaintOur records show that Ms*** contacted LabCorp to notify that her insurance carrier submitted the check payment for her invoiceWe appreciate Ms*** efforts in communicating the information to LabCorpLabCorp has researched the missing check payment for Ms*** invoiceThe check payment was located for the $amount
There was a delay in posting the payment to Ms*** invoiceWe apologize for the delay in posting the payment to Ms*** invoiceThe invoice was on hold for Ms*** while we located the paymentThe payment will post to her invoice promptly and LabCorp will mail a zero balance letter to Ms***
We would like to take this opportunity to apologize for any inconvenience this may have causedShould Ms*** have other questions, she may contact our Patient Billing department at *** Monday - Friday 8am-6pm EST, and one of our agents will be happy to assist her further
Sincerely
Kenneth A***
Patient Customer Service
Initial Consumer Rebuttal /* (2000, 9, 2017/01/02) */
(The consumer indicated he/she ACCEPTED the response from the business.)