Lakeside Tree Service

March 12, CT Revdex.com Case # [redacted] I’m writing in response to your concern filed with the Revdex.comThank you for returning my call earlier this morning As discussed, we addressed this concern with our distribution staff for immediate resolution They will do everything possible to ensure that the weekly sample is delivered as scheduled I was very happy to hear that delivery for the past two weeks was as expectedWe apologize for the inconvenience caused and should you have further questions regarding this matter, please do not hesitate to contact me directlySincerely, Hope [redacted] CSSS Team

August 28, CT Revdex.com Case # [redacted] I’m writing in response to your concern filed with the Revdex.com.Your request to stop delivery was forwarded to the appropriate department and we apologize that our sample products, continued to be delivered to your residence Failure to stop delivery was reviewed with the local distributor and regional manager They will follow up with the delivery contractor to insure that your household is not served Additionally, your address has also been placed on our ‘Do Not Deliver’ listing to prevent future courtesy samples.Again, we apologize for the inconvenience caused and should you have further questions regarding this matter, please do not hesitate to contact me at the number left on your voice mail earlier today.Sincerely, Hope [redacted] CSSS Team

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI expect a follmessage from the Chicago Tribune by Friday, March 16, as stated Sincerely, Christine [redacted] ***

Initial Business Response / [redacted] (1000, 5, 2015/09/22) */ Thank you for contacting Chicago Tribune We have contacted the consumer and she agreed to restart her subscription September 27, As a compensation for the inconvenience he experienced with the delivery issues, we will give her free paper deliveries for weeksWe will continue to monitor the issue with the consumer and closely work with our delivery team to ensure that the issue is permanently resolved Regards, [redacted] Special Services

October 11, CT Revdex.com Case # [redacted] I’m writing in response to your concern filed with the Revdex.comYour request to stop delivery was forwarded to the appropriate department and we apologize that our sample product, continued to be delivered to your residence Failure to stop delivery was reviewed with the local distributor and regional manager They will follow up with the delivery contractor to insure that your household is not served Additionally, your address has also been placed on our ‘Do Not Deliver’ listing to prevent future courtesy samplesAgain, we apologize for the inconvenience caused and should you have further questions regarding this matter, please do not hesitate to contact me at the number left on your voice mail earlier todaySincerely, Hope [redacted] CSSS Team

? Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I would like to add that if nothing is done but the credited delivery that future delivery problems will be taken care of with credited service? Sincerely, ? [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***

Thank you for contacting The Chicago Tribune regarding the consumer's concern We have contacted the consumer regarding her delivery concernInformed consumer that the delivery team has been notified to deliver the paper to their requested locationWe have received a response from the delivery team that they will take care of the issueIn addition, callback will made every week to service check their delivery Regards, [redacted] Special Services

Thank you for contacting Chicago Tribune.We understand the consumer's concernAs a compensation for the inconvenience, we have scheduled the consumer's account to resume on Sunday, February 28, We have applied a credit on her account and she will receive free deliveries from February 28, to September 3, 2016.Regards,Eunice Hope [redacted] Special Services

Complaint: [redacted] I am rejecting this response because: Newspaper is still not delivered ontimeThe second delivery team is putting the paper by the garage door, but it takes teams to do soThe delivery person assigned to this community continues to throw the paper by the curb or sidewalk between 820a-845a, which is unacceptableThe other day when we had bad rainstorms, I drove around to find ALL the newspapers were by the curb, which means they were all soaked as was mine due to the driveways slanted toward the street & the paper lying in waterYou couldn't get the papers apart & the printing was running into each otherI've called the Mgr several times, but he refused to return my calls on this ongoing issueIn all the years we've had the Chgo Tribune, this is the absolute worst Customer Service & delivery My neighbors are all read to quitI'd so disgusted I would too if it weren't for collecting the papers from neighbors/doctor/dentist in the area & taking them to the local [redacted] for the homeless dogs & catsI just don't know where to turn to for helpVery upsetting to say the leastI've always thought of the Chicago Tribune as being an upstanding company...I guess notIf they don't have any ethics as a company, how can you rely on what is being printed in their papers? Sincerely, Robert [redacted]

Thank you for contacting The Chicago Tribune regarding the consumer's concern.We tried to contact the consumer to further discuss this matter but we are unable to reach themWe have made a follow up to the District Manager and requested to have a service in the consumer's area to ensure delivery of their newspaper to the side doorWe want to assure the consumer that our distribution management team is actively working closely with the contractor to get these service issues resolvedIn addition, a courtesy call will be made on Sunday, November 22, by 9:am to check the delivery.Regards,Marie [redacted] Special Services

April 18, 2017CT Revdex.com Case #: [redacted] This is in response to your delivery concern rebuttal to the Revdex.com.? After receiving another delivery, we can understand the frustration and your rejection to our original responseConcern was re-addressed with our distributor for immediate resolution.? We have been informed; that they have been directly in contact with the delivery contractor and household has been removed from their paperwork.? Also, they had a separate contractor go out and verify that no paper was left yesterday.? They will continue to have the address service checked for a few weeks to ensure delivery is ceased.Again, we sincerely apologize for the inconvenience caused.? Should you have any questions or concern, please do not hesitate to contact me directly at the number left on your voice mail yesterday afternoon.Sincerely,? Hope [redacted] /CSSS Team

May 17, ? CT Revdex.com Case #:? [redacted] ? This is in response to your concern filed with the Revdex.comWe apologize for the frustration you have experienced due to a result of newspaper delivery issues.? We have been informed by the Regional Manager that concern has been addressed and a new delivery contractor is on routeGoing forward, distribution will monitor route for the next week or two to ensure proper and timely delivery Please be assured your account has been credited accordingly.? Furthermore, we have also applied an additional week credit to your subscription due to the ? inconvenience causedThank you for bringing this matter to our attention.? We appreciate your patience as we worked in getting this matter resolved.? Should you have any further questions regarding this matter, please do not hesitate to contact me directly at the number left on your voice mail this afternoonSincerely, ? [redacted] CSSS Team

April 25, ? CT Revdex.com Case # [redacted] ? I’m writing in response to your concern filed with the Revdex.comYour request to stop delivery was forwarded to the appropriate department and we apologize that our sample products, continued to be delive [redacted] to your residence.? Failure to stop delivery was reviewed with the local distributor and regional manager.? They will follow up with the delivery contractor to insure that your household is not served.? Additionally, your address has also been placed on our ‘Do Not Deliver’ listing to prevent future courtesy samplesAgain, we apologize for the inconvenience caused and should you have further questions regarding this matter, please do not hesitate to contact me at the number left on your voice mail earlier todaySincerely, ? [redacted] CSSS Team

April 25, CT Revdex.com Case# Please accept our apology for the trouble and inconvenience you have experienced in getting a copy of the March 26th paperAs discussed during our telephone conversation earlier today, I agree this could have been handled differentlyDistribution should have alerted Circulation and Customer Service of their shortage This would have allowed the representative to provide accurate information to any customer calling with the same concern Our intention to service our customers as they expect is very important to us Distribution will now include Customer Service on any future shortage notifications Also, please be assured that your account was credited accordingly and, in addition, we have added two weeks to your account Again, we apologize for the frustration and hope you find this resolution satisfactory Sincerely, Hope R*** CSSS Team

February 7, 2017CT Revdex.com # [redacted] I’m writing in response to your concern submitted to the Revdex.com.Upon reviewing your account, we noticed the amounts of your payments do not match your billing statementsBecause account will amortize at the bill rate, your payments, based on prior rate, will not cover a four week period Also, some months have five weeks; this also will cause your subscription to go into arrears by a few weeks each yearAs a valued subscriber, we have adjusted your current rate thus extending your expiration date to February 18, An updated bill will be mailed this week Please keep in mind that discounted rates are not permanent and duration will be based on your payment We hope this solution proves satisfactory and that you continue enjoying your subscription Should you have any questions regarding this matter, please do not hesitate to contact me at the number left on your voice mail earlier todaySincerely, Hope [redacted] CSSS TeamTell us why here

Thank you for contacting The Chicago Tribune regarding the consumer's concern.We have notified our distribution management team assigned in the consumer's area to permanently resolve her delivery issueWe are working closely with the distributor to ensure delivery of the newspaper every scheduled dayIn addition, consumer's account has been credited for the missed deliveries which extended the paid through date until May 29, 2016.Regards,Marie Joyce [redacted] Special Services

? Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11103279, and find that this resolution is ok to meBut I have been receiving this resolution from customer service every weekAnd no body call on Sunday to verify and no delivery is being made from past months.? Sincerely, Amit ***

Thank you for contacting The Chicago Tribune regarding the consumer's concern.We have notified the distribution management team assigned in the consumer's area to get these service issues resolvedRest assured that our delivery team is working through their permanent resolution processIn addition, we have applied a credit on the consumer's account which extended the account's expiration date until February 11, 2016.Regards, [redacted] Special Services