Lakeside Tree Service

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***

CT Revdex.com Case # [redacted] I’m writing in response to your concern filed with the Revdex.comYour request to stop delivery was forwarded to the appropriate department and we apologize that our free products, continued to be delivered to your residence.? Failure to stop delivery was reviewed with the local distributor and regional manager.? ? We will follow up with you next week to verify delivery has stoppedAgain, we apologize for the inconvenience causedSincerely, ? Heather CSSS Team

Thank you for contacting Chicago Tribune regarding the consumer's delivery issue.We have escalated the issue to our delivery team for the request to deliver the February 18th edition of both Chicago Tribune and [redacted] In addition, we have requested for the manager overseeing service at the consumer's area to call them back regarding the issueA week worth of credit has also been applied on the account.Regards,Richard ***Special Services

November 29, ? CT Revdex.com Case #: [redacted] ? ? ? Thank you for contacting the Chicago Tribune regarding sample deliveries? Confirming our telephone conversation earlier, a sample subscription had been started at this address however; it was stopped effective November 13, 2016.? Our local distribution office has been notified to include your address on the no sample listing and cease delivery of any products to your household.? ? We apologize for the inconvenience caused and as promised, will follow up with you in the next week ? ? Sincerely, ? [redacted] CSSS Team

Arrived promptly at the agreed time, cut down and chipped two trees, ground down stumps and surface roots and did a perfect clean up all for a good price and seniors discount, they were a super crew from the boss down

March 2, CT Revdex.com# [redacted] This is in response to your concern forwarded to the Revdex.com officeConfirming our telephone conversation yesterday afternoon, we apologize for any inconvenience or misunderstanding with your newspaper subscriptionAs discussed, after reviewing the information that you provided, and after researching this concern, we found our records do not reflect a cancellation at expiration (November 2017).? ? Due to our continuous subscription, delivery of the Wednesday, Thursday, Friday & Sunday newspaper continued until January 02, Here at the Chicago Tribune, we pride ourselves on offering our customers the best service possible.? Therefore, please disregard bill dated 1/07/and recent collection letter.? The charge of $associated with delivery, has been closed-out.? Account now reflects zero balance and ARMs Solution was notified to cease collection.? Please be assured this does not affect your credit rating We thank you for the opportunity to review and clarify what transpired on your subscription account.? Should you have any questions, please do not hesitate to contact me directly? Sincerely, ? Hope [redacted] CSSS Team

July 28, 2017CT Revdex.com # [redacted] ? This is in response to your concern forwarded to the Revdex.com.Thank you for the opportunity to speak to you on July 19th? to discuss our billing policies and procedures.? Please note that all subscriptions are continuous, as noted on all renewal noticesAs mentioned in our conversation, our records now reflect the following;Payment received in July covered delivery period of March 02, through July 15, ? ? ? ? At present, account is permanent stopped.All files, including [redacted] have been updated.? Please be assured this does not affect your credit.? We hope you find this resolution satisfactory and again, we apologize for the inconvenience.? Please do not hesitate to contact us at ###-###-#### should you decide to restart your subscription.? Sincerely,? Hope [redacted] CSSS Team

Initial Business Response / [redacted] (1000, 5, 2016/05/27) */ The large sections of tree have been removed from the front yard of the home in the complaintWe apologize for the delay Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/06/01) */ (The consumer indicated he/she ACCEPTED the response from the business.) I can confirm that Lakeside did remove the remaining tree sections from my mother's yard and the case can be closed

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I would like to add that if nothing is done but the credited delivery that future delivery problems will be taken care of with credited service Sincerely, [redacted]

Thank you for contacting The Chicago Tribune regarding consumer's concern.We have received a response from our delivery team that a service check will made on consumer's area to make sure that delivery will resume accordinglyIn addition, consumer's Chicago Tribune account has been credited which extends account's expiration until November 9, and credited Post Tribune account which covers delivery until January 20, Rest assured we are providing our distribution team with all the information and feedback we are receiving from subscribers to help them find the root cause of the issues.Regards, [redacted] Special Services?

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me? Please note, this issue has been going on since September with multiple phone calls and confirmed emails? Yet to date, 11/17/2015, the names and unit numbers are still not on the newspapers and the issue of concern continues Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11102482, and find that this resolution is satisfactory to me Sincerely, David [redacted]

? Complaint: [redacted] I am rejecting this response because:Again today I did not receive the Chicago Trib and thePost TribThis matter is certainly NOT resolved still on Nov16th,Also I do not believe they tried to contact me or they should get me at [redacted] Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11193341, and find that this resolution is satisfactory to me, as long as the newspaper is on the driveway next to the mailbox.? If this does not occur, then I will cancel my subscription Sincerely, Ellen ***

Thank you for contacting The Chicago Tribune regarding consumer's concern.We have notified our distribution management team and we are working closely with new distributor assigned in consumer's area to get these service issues resolved to ensure to deliver the consumer's newspapers every scheduled dayA callback will be made on Sunday by 9:am to check on delivery.Regards,Marie [redacted] Special Services

Thank you for contacting Chicago Tribune.The Chicago Tribune's credit policy; Credit is applied to the account amounting to the cost of the paper missed or damaged, based on the current subscription priceWe understand the consumer's concern regarding this matterAs a courtesy, we have applied a credit amounting to $on her account which will be processed back to her credit card within business daysRest assured that we will continue to work with our distribution team to ensure proper delivery of the newspaper.Regards, [redacted] Special Services

September 7, CT Revdex.com Case # [redacted] We wish to apologize for any inconvenience or misunderstanding that you might have experienced as a subscriberAll Chicago Tribune subscriptions are continuous as noted on all renewal notices The following verbiage regarding continuous subscriptions appears as follows: This is a continuous subscription that may be cancelled at any time To cancel or make changes to your subscription, you must call us at ###-###-#### We do not accept written correspondence (as these go to our processing center) You will be charged for any newspapers delivered prior to cancellationRenewal notices are sent four weeks in advance to allow sufficient time for our subscribers to stop or make any changes to their account Upon reviewing your account, our records reflect; no request to stop at expiration (April 2017) Bill dated July 08, is for delivery service from April to July Due to our continuous subscription, delivery of the Sunday newspaper continued until July 03, This resulted in a final bill of $As a valued past subscriber, we wish to inform you, that the pending balance of $has been cancelled from your account and ARM Solutions Collection has been notifiedThank you for the opportunity to clarify any confusion this may have caused and we hope you find this resolution satisfactory Should you have any questions regarding this matter, please do not hesitate to contact me at the number left on your voice mail on August 21, Sincerely, Hope [redacted] CSSS Team

November 29, CT Revdex.com Case # [redacted] Thank you for contacting the Chicago Tribune in regards to your Sunday only subscription We apologize for the inconvenience and recent experienceAs promised during our telephone conversation earlier, I will further review this concern with our distribution team and provide you with more information in the next few days In the meantime, I have requested a copy of the November 3rd paper (World Series Champions) and also sent you an e-mail with our gratis link to access the digital newspaperI appreciate the opportunity and time to further assist you Sincerely, [redacted] CSSS Team

Thank you for contacting Chicago Tribune.Our cancellation procedures are on our bills and marketing materials which explain that the subscription is continuous and we need the subscriber to contact us to cancel the subscriptionAs a courtesy, we have closed out the outstanding balance on the consumer's account and requested the collections agency to remove her name from the listIn addition, an email correspondence has been sent to the consumer, confirming that the balance has been cleared out and her information will be removed from the collections list as soon as possible.Regards, [redacted] Special Services

June 5, CT Revdex.com # [redacted] We wish to apologize for any misunderstandings regarding premium issues These were implemented to help defray print and delivery cost associated with these special issues that our readers have come to enjoyThe charge associated with these premium issues is printed on all our invoices Understanding your concern, and as a valued subscriber, we have credited your subscription for the last four premium issues that you have received, dating from October through April 2017, thus extending your expiration date to September 16, Furthermore, we have noted on your subscriber account that from this point forward, premium charges will not apply to your account We [redacted] that this solution proves satisfactory and that you will continue to enjoy your subscription to the Chicago Tribune Should you have additional questions regarding this matter, please feel free to contact me directly at the number left on your voice mail earlier last week Sincerely, [redacted] CSSS Team