Lakeside Tree Service

February 4, 2017? CT Revdex.com # [redacted] ? I’m writing in response to your concern submitted to the Revdex.com.Your concern was reviewed by our advertising team and they were able to confirm your ad ran as scheduled.? A digital impression ad is when an ad pops up on a page of the website.? If a customer purchases 25,impressions, it means that ad will show up 25,times in a month.? Our typical website traffic is about million page views a month.? Therefore, one could look at the website thousands of times and never see your ad as it is only going to show 25,times in million.? [redacted] ***, from advertising, confirmed she forwarded a report and screen shot to you along with her contact information.? We apologize for any inconvenience caused.? If you have any additional questions regarding this matter, please do not hesitate to contact Ms***.? Sincerely,? [redacted] CSSS TeamTell us why here

July 28, 2017CT Revdex.com # [redacted] This is in response to your concern forwarded to the Revdex.com.Thank you for the opportunity to speak to you on July 19th to discuss our billing policies and procedures Please note that all subscriptions are continuous, as noted on all renewal noticesAs mentioned in our conversation, our records now reflect the following;Payment received in July covered delivery period of March 02, through July 15, At present, account is permanent stopped.All files, including [redacted] have been updated Please be assured this does not affect your creditWe hope you find this resolution satisfactory and again, we apologize for the inconvenience Please do not hesitate to contact us at ###-###-#### should you decide to restart your subscription Sincerely, Hope [redacted] CSSS Team

Thank you for contacting The Chicago Tribune regarding the consumer's concern.We have notified the Delivery Manager assigned in the consumer's area to permanently resolve their delivery issueRest assured that our distribution management team is working closely with the consumer's delivery contractor to get these service issues resolved and to ensure future papers be delivered to the doorsteps.Regards, [redacted] Special Services

Thank you for contacting the Chicago Tribune.As a compensation for the inconvenience the consumer experienced with the delivery issues, additional refund amounting to $will be processed back to his credit card within business days.Regards, [redacted] Special Services

Thank you for contacting The Chicago Tribune regarding the consumer's concern.We do have a new distributor in consumer's areaOur distribution management team is working closely with the new distributor to get these service issues resolvedRest assured that our delivery team is actively working to ensure delivery of consumer's newspaper every scheduled dayIn addition, we have credited consumer's account which will cover consumer's delivery until April 10, 2016.Regards,Marie Joyce [redacted] Special Services

Thank you for contacting The Chicago Tribune regarding customer's concern.We have contacted the consumer on Sunday, March 27, to check on deliveryThe consumer confirmed that their paper was delivered by the garage door before 8:am.We have sent a follow up escalation to the Regional Manager assigned in their area to continue to service check the consumer's? deliveryIn addition, a follow up message has been forwarded to the carrier assigned in the consumer's area to ensure that the customer newspapers arrive by the guaranteed delivery time and to deliver their paper by the garage doorRegards,Nadine [redacted] Special Services

Complaint: [redacted] I am rejecting this response because:I have repeatedly heard this from them, at least times and most recently a few days ago that they promise that a District Manager will contact meI still haven't received a callIf they refuse to call perhaps they could sent a letter letting me know what is going to be done about this problemOur carrier is now double bagging the paper but double bagging it so that there is still an open side, instead of alternating the bagsThis makes no sense because the paper will still get wet this wayI do not understand why it is so difficult not only for the paper to be properly bagged, thrown so that it doesn't rip the bag, that we get a a paper every day and why I still haven't received a phone callThis has become extremely frustrating and taking up way too much of my time that I need to devote to other important matters Sincerely, [redacted] ***

Thank you for contacting The Chicago [redacted] regarding the consumer's concern We tried to contact the consumer to further discuss this matter, but we are unable to reach herWe have notified the Delivery Manager assigned in the consumer's area to permanently resolve her delivery issue for her paper to be labeled with her name and unit numberRest assured that our delivery team is working through their permanent resolution process In addition, we will call consumer to check the progress of delivery and applied a weeks credit on consumer's account which extends the paid through date of the subscription until December 2, Regards, [redacted] Special Services

February 2, ? CT Revdex.com Complaint # [redacted] ? I’m writing in response to your concern submitted to the Revdex.comWe apologize that our courtesy sample continued to be delivered to your residenceFailure to stop is being addressed with our local distributor and regional manager.? They will follow up with the delivery contractor to insure that your household is not served.? Additionally, your address has also been placed on our ‘Do not deliver’ listing to prevent future courtesy samplesAgain, we apologize for the inconvenience caused and should you have further questions regarding this matter, please do not hesitate to contact me at the number left on your voice mail earlier today? Sincerely, ? Hope [redacted] CSSS Team

March 7, ? CT Revdex.com Case # [redacted] ? Thank you for contacting the Chicago Tribune in regards to deliveryDue to our ongoing review of your concern, we are requesting additional response time to this matter.? A final response to your inquiry will be available by Friday, March 16, 2018.? We appreciate the opportunity to respond to your inquiry and hope that this request is acceptable to you? Sincerely, Hope [redacted] CSSS Team

? Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, [redacted]

May 18, CT Revdex.com Rebuttal Case #: [redacted] After receiving another delivery (week of 5/5/17), we can understand the frustration and your rejection to our original responseConcern was re-addressed with our distributor for immediate resolution We have been informed; that they have been in direct contact with the delivery contractor and household has been removed from their paperwork Also, a service check was done to ensure delivery was ceased Again, we sincerely apologize for the inconvenience caused Should you have further questions or concern, please do not hesitate to contact me directly at the number left on your voice mail or e-mail sent earlier today Sincerely, [redacted] CSSS Team

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, Martin ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, Philip [redacted]

Thank you for contacting Chicago Tribune.We have contacted the consumer and she confirmed that a complete paper has finally been delivered to her on December 6, We will continue to work with the new distributor assigned in her area to permanently resolve the issueAdditionally, a credit has been applied on the consumer's account for the incomplete paper on November 22, 2015, extending her subscription from April 10, to April 17, 2016.? Regards,Eunice [redacted] Special Services

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, Viju [redacted]

Thank you for contacting The Chicago Tribune regarding the consumer's concern.We have notified the Delivery Manager assigned in the consumer's area to service check on delivery and to ensure future newspapers of the consumer be delivered on the driveway next to their mailboxIn addition, a callback will be made on Sunday, March 13, by 9:am to check the progress of consumer's delivery.Regards,Marie [redacted] Special Services

April 10, CT Revdex.com Case #: [redacted] Please accept our sincerest apology for the inconvenience you have experienced due to a result of newspaper delivery issues We have been informed by the local distributor that concern has been addressed and resolved Going forward, deliveries should be as expected, every SundayRegarding adjustment for miss deliveries, please be assured that account has been credited accordingly Original expiration date of 5/4/has extended to 6/11/due to miss deliveries At this time, we have also applied an additional two weeks credit due to the situation you experienced Your new renewal date will now be June 25, Again, we apologize for the inconvenience caused and we hope you continue to enjoy your subscription to the Chicago Tribune Should you have any questions regarding this matter, please feel free to call me at the number left on your voice mail today Sincerely, Hope [redacted] CSSS Team

Thank you for contacting The Chicago Tribune regarding the consumer's concern.We tried to contact the consumer to further discuss this matter but we are unable to reach themWe do have a new distributor in the consumer's areaOur delivery contractor has been notified to permanently resolve their delivery issueRest assured that our distribution management team is working closely with the new distributor to get these service issues resolvedIn addition, we have credited consumer's Chicago Tribune account for week which extends account's expiration date until October 23, and Post Tribune account which extends the account's expiration date until December 22, 2015.Regards, [redacted] Special Services

Thank you for contacting The Chicago Tribune regarding consumer's concern.We have received a response from our delivery team that a service check will made on consumer's area to make sure that delivery will resume accordinglyIn addition, consumer's Chicago Tribune account has been credited which extends account's expiration until May 31, Rest assured that we are providing our distribution team with all the information and feedback we are receiving from subscribers to help them find the root cause of the issues.Regards, [redacted] Special Services