Lakeside Tree Service

Thank you for contacting The Chicago Tribune regarding the consumer's concern.We have contacted the consumer and he confirmed that he received the Sunday and Wednesday paperIn addition, we have notified our delivery contractor assigned in the consumer's area to ensure to deliver their newspaper every scheduled day.Regards,Marie [redacted] Special Services

Thank you for contacting Chicago Tribune.As requested, we have scheduled the consumer's subscription to stop effective November 15, Credits have been applied on her account for the missed papers and a refund amounting to $will be processed back to her credit card within business days.Regards, [redacted] Special Services

? Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, Ernesto ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11705719, and find that this resolution is satisfactory to me Sincerely, Ernesto ***

Thank you for contacting The Chicago Tribune regarding the consumer's concern.Consumer's concern has been forwarded to the distribution departmentA callback has been requested to ensure that consumer's concern will be rectifiedIn addition, our records show that both accounts has been credited accordingly for the missed papersA month credit has been applied to both accounts to compensate for the inconvenience.Regards, [redacted] Special Services

July 12, 2017CT BBB Case #: [redacted] Please accept our sincerest apology for the inconvenience you have experienced due to a result of newspaper delivery issues. We have been informed by our Regional Manager, R. [redacted] that this address was removed from the carrier’s list and recent... delivery was a carrier error. Carrier has been removed from delivering in this area and address will continue to be serviced checked to ensure no more deliveries are made.Should you have any questions, please do not hesitate to contact me directly at the number left on your voice mail earlier today. Hope [redacted] CSSS Team

September 26, CT Revdex.com Case # [redacted] I’m writing in response to your concern filed with the Revdex.comPlease accept our sincere apology for your frustration with our delivery service Our intention to service our customers as they expect, is very important to us Therefore, I have addressed this concern with our distribution staff for immediate resolution They are doing everything possible to ensure three papers are delivered as scheduled; every SundayAgain, we apologize for the inconvenience caused Should you have further questions regarding this matter, please do not hesitate to contact me at the number left on your voice mail on September 21, Sincerely, Hope [redacted] CSSS Team

Initial Business Response / [redacted] (1000, 5, 2015/09/28) */ Thank you for contacting Chicago Tribune We have notified the Delivery Manager regarding the consumer's delivery issue to ensure that this will be given immediate attention and permanent resolutionA credit has been applied on the consumer's account for the missed paper on September 12, As a compensation for the inconvenience, we have processed additional 1-week credit on his account, extending his subscription's paid through date from October 27, to November 3, Regards Eunice Hope Oliver Special Services

Thank you for contacting The Chicago Tribune regarding the consumer's concern.We have sent an urgent message to the district manager assigned in consumer area and to the delivery contractor to stop delivery of the Red Plum immediately. In addition, a callback will be made on Thursday, March 17, 2016... by 9:00 am to ensure that delivery is stop. Regards,Marie [redacted] Special Services

October 12, CT Revdex.com Case #: [redacted] This is in response to your concern filed with the Revdex.comPremium issue fee was implemented to defray both print and delivery costs associated with these special issues our readers have come to enjoy The charge associated with these premiums issues are printed on our invoices However, we do understand your concern and as a valued subscriber, we have noted your subscriber account and premium charges will not apply to your account However, the actual verbiage will reflect on all our documentsWe also took notice of your request for a reduced rate and we are happy to inform you we have adjusted your account to $for weeks versus $as stated on the advance notice mailed on September 24, Your credit card statement will reflect a $charge and then, within 7-business days you’ll see a refund of $We hope that the information provided has been helpful, solution proves satisfactory and that you will continue to enjoy your subscription to the Chicago Tribune Hope [redacted] CSSS Team

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11184911, and find that this resolution is satisfactory to me Sincerely, Ming ***

Revdex.com Case # [redacted] - Chicago TribuneThis is in response to your billing concern filed with the Revdex.com.? Upon reviewing our phone and email systems our records do not reflect any communication from your phone number or email since October 2017.As noted on our billing statements our Customer service hours are Monday through Friday, 7am till 5pm CST and Saturday and Sunday 7am till 12pm CSTWe can also be reached at? [email protected] to our continuous subscription policy, Sunday only delivery continued on account until 12/31/after the 10/15/payment was charged back by your credit card companyThis resulted in a final bill of $As a courtesy the outstanding balance of $has been cancelled from your account.On account [redacted] , Sunday only delivery has been cancelled as of 2/19/and the recent payment on 2/4/of $will been refunded.On account [redacted] , Sunday only delivery has been cancelled as of 2/19/and the prorated amount of $ will be refunded.Thank you for the opportunity to review your accounts and please contact us if we can further assist you in the future.HeatherCSSS Team? ? ? ?

Thank you for contacting The Chicago Tribune regarding the consumer's concern We tried to contact the consumer to further discuss this matter, but we are unable to reach himWe have forwarded consumer's delivery concern to our distribution team and instructed to ensure delivery of newspaper on the drivewayA follow up call will be made and October 30, to check on delivery Regards, [redacted] Special Services

Thank you for contacting The Chicago Tribune regarding the consumer's concern.We tried to contact the consumer to further discuss this matter, but we are unable to reach themWe do have a new distributor in consumer's areaOur distribution management team is working closely with the new distributor to get these service issues resolvedIn addition, our records show that a credit was applied to consumer's account to cover delivery until May 20, 2016.We want to assure the consumer that our delivery team is in communication with us each day as they are working through their permanent resolution process.Regards, [redacted] Special Services

Thank you for contacting The Chicago Tribune regarding the consumer's concern We have contacted the consumer regarding his delivery concernConsumer confirmed that this week's paper has been receivedDelivery team has been reminded to ensure delivery of the paper to the back door steps every scheduled dayAdditional weeks credit has been applied to consumer's account which will cover delivery through February 1, 2017. A follow up call will be made and October 30, to check on delivery Regards, [redacted] Special Services

Complaint: I am rejecting this response because:I received another incomplete paper last Sunday (11/22)? When I called to complain, I was guaranteed a complete paper today, which is Thanksgiving.....It gets worse, I waited for my paper for hours and never received it! I called customer service again, and the uaranteed my complete paper would be delivered within the next hour....I waited as long as I could and when I returned home, it mever was delivered!! I will be calling daily until this is remedied....? Sincerely, Dana [redacted]

Thank you for contacting Chicago Tribune.We have contacted the delivery contractor regarding the ongoing delivery of Inside Shopper (sales ads) at the consumer's addressRest assured that we will closely work with them to ensure that deliveries will stop immediately.Regards,Eunice Hope [redacted] Special Services

Thank you for contacting The Chicago Tribune regarding the consumer's concern.We have alerted our distribution team and requested to service check on deliveryWe have instructed the consumer's delivery contractor to ensure the delivery of their newspaper every scheduled dayIn addition, we have sent the request for a callback from the district manager assigned consumer's area to discuss the delivery issue further.Regards,Marie [redacted] Special Services

March 15, CT Revdex.com Case # [redacted] I’m writing in response to your concern submitted to the Revdex.comWe apologize that our courtesy sample continued to be delivered to your residenceFailure to stop was addressed with our local distributor and regional manager They followed up with the delivery contractor and your address will be service checked to confirm delivery has ceasedAgain, we apologize for the inconvenience caused and should you have further questions regarding this matter, please do not hesitate to contact me at the number left on your voice mail earlier today Sincerely, Hope [redacted] CSSS Team

Thank you for contacting Chicago Tribune.We have alerted our distribution team regarding this ongoing delivery issueRest assured that we will closely work with the delivery contractor and continue to monitor this issue with the consumer to ensure consistent delivery of Sunday papers at the his addressIn addition, a credit has been applied on the his account, extending his subscription through April 23, Regards, [redacted] Special Services