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March 2, ? ? ? ? ? ? ? ? CT Revdex.com # [redacted] I am writing in response to your concern submitted to the Revdex.comConfirming our telephone conversation earlier last week, we apologize for any misunderstandings regarding premium issuesThese were implemented to help defray print and delivery cost associated with these special issues that our readers have come to enjoyCharges associated with these premium issues is noted on all our invoicesWe do understand your concern and as a valued past subscriber, we have credited your subscription account for the past six premium charges that you have received from June through October 2017, thus extending your renewal date back to 12/16/Furthermore, we have noted your Chicago Tribune subscriber account (currently stopped) that premium charges will not apply to your account should you decided to restart your subscriptionRefund for the credit adjustment of $was processed on February 13, Again, we apologize for any inconvenience caused and I hope the information provided has been helpful.? Should you have any questions regarding this matter, please do not hesitate to contact me directlyHope [redacted] CSSS Team

July 21, CT Revdex.com CASE#: [redacted] Please accept our sincere apology for the inconvenience you have experienced with the delivery of our newspaper.? We addressed this concern with the local distributor for immediate resolution.? They are reaching out to the delivery contractor to ensure that your newspaper is delivered as expected hereonShould you have any further questions or concerns regarding this matter, please do not hesitate to contact me directly at the number left on your voice mail earlier todaySincerely, Hope [redacted] CSSS Team

May 3, CT Revdex.com Case# [redacted] (duplicate with [redacted] ) Please accept our apology for the trouble and inconvenience you have experienced in getting a copy of the March 26th paperAs discussed during our telephone conversation earlier today, I agree this could have been handled differentlyDistribution should have alerted Circulation and Customer Service of their shortage This would have allowed the representative to provide accurate information to any customer calling with the same concern Our intention to service our customers as they expect is very important to us Distribution will now include Customer Service on any future shortage notifications Also, please be assured that your account was credited accordingly and, in addition, we have added two weeks to your account Again, we apologize for the frustration and [redacted] you find this resolution satisfactory Sincerely, [redacted] CSSS Team

February 14, 2017CT Revdex.com # [redacted] ? I’m writing in response to your concern submitted to the Revdex.com.We apologize for any inconvenience or misunderstanding that you might have experienced as a subscriber to the Chicago Tribune.? ? Please note that all subscriptions are continuous, as noted on all renewal notices.? The following verbiage regarding continuous subscriptions appears as follows:? This is a continuous subscription that may be cancelled at any time.? To cancel or make changes to your service, you must call us at 1.800.874.2863.? We do not accept written correspondenceYou will be charged for any newspapers delivered prior to cancellation? Upon reviewing your account, our records reflect; no request to stop account at expiration (August 2016)Payment of $made in July covered your subscription from July to August 2016.? Current bill of $is for service from September through November ? Here at the Chicago Tribune, it is our intent to provide the best service possible.? I placed a call to you earlier last week to review account, but was not successful making contact.? As a valued former subscriber, charges of $have been cancelled from the account.? ? We hope you find this resolution satisfactory.? Should you have any questions regarding this matter, please do not hesitate to contact me at the number left on your voice mail last week.? Sincerely,? Hope [redacted] CSSS TeamTell us why here

December 12, CT Revdex.com# [redacted] We sincerely apologize for the frustration you have experienced with our delivery service for your newspaper subscription This concern has been addressed with our distribution team and regional managers for immediate resolution After speaking to the delivery contractor they have promised to service check the account confirming delivery is as expected In regards to address change mentioned, no change appears on this account however; your telephone number was linked to an old account This caused both accounts to come up when using our automated system, directing you then to a live representative since it will not recognize which account to use This has now been corrected and you can use all the features offered through our automated system Telephone number is assigned only to your household As a valued subscriber, we will do everything possible to ensure the Chicago Tribune continues to be delivered as expected, every Wednesday, Friday and Sunday I was happy to hear it has been on time all last week Thank you for bringing this matter to our attention and again, our apologies for the inconvenience caused Should you have any questions or further concerns regarding this matter, please do not hesitate to contact me at the number left on your voice mail last week Sincerely, [redacted] CSSS Team

April 30, CT Revdex.com # [redacted] ? This is in response to your concern submitted to the Revdex.com Confirming our telephone conversation of Friday, April 30, 2018, we apologize for any misunderstandings regarding premium issuesThese were implemented to help defray print and delivery cost associated with these special issues that our readers have come to enjoyCharges associated with these premium issues is noted on all our invoicesWe understood your concern and as a valued subscriber, we have credited your subscription account for the past four premium charges that you have received from January through April Furthermore, we have noted your Chicago Tribune subscriber account that premium charges will not apply to your account.? With this adjustment, your paid through date is now June 22, Again, we apologize for any inconvenience caused and I hope the information reviewed has been helpful.? Should you have any questions regarding this matter, please do not hesitate to contact me directlySincerely, ? Hope [redacted] CSSS Team

? Complaint: [redacted] I am rejecting this response because: ? Newspaper is still not delivered ontimeThe second delivery team is putting the paper by the garage door, but it takes teams to do soThe delivery person assigned to this community continues to throw the paper by the curb or sidewalk between 820a-845a, which is unacceptableThe other day when we had bad rainstorms, I drove around to find ALL the newspapers were by the curb, which means they were all soaked as was mine due to the driveways slanted toward the street & the paper lying in waterYou couldn't get the papers apart & the printing was running into each otherI've called the Mgr several times, but he refused to return my calls on this ongoing issueIn all the years we've had the Chgo Tribune, this is the absolute worst Customer Service & delivery? My neighbors are all read to quitI'd so disgusted I would too if it weren't for collecting the papers from neighbors/doctor/dentist in the area & taking them to the local [redacted] for the homeless dogs & catsI just don't know where to turn to for helpVery upsetting to say the leastI've always thought of the Chicago Tribune as being an upstanding company...I guess notIf they don't have any ethics as a company, how can you rely on what is being printed in their papers? Sincerely, Robert [redacted]

Thank you for contacting The Chicago Tribune regarding the consumer's concern We tried to contact the consumer to further discuss this matter, but we are unable to reach himWe have forwarded consumer's delivery concern to our distribution team and instructed to ensure delivery of newspaper every scheduled day and to ensure that the condition of his newspaper is acceptableA follow up call will be made on September 11, to check on delivery Regards, Nadine [redacted] Special Services

Thank you for contacting The Chicago Tribune regarding the consumer's concern.Our records show that credits were applied on consumer's account for the missed deliveriesWe have sent an email confirmation of the cancellation to the consumer and requested a refund of $which will be mailed to the consumer within within days.Regards,Marie [redacted] Special Services

July 21, CT Revdex.com CASE#: [redacted] Please accept our sincere apology for the inconvenience you have experienced with the delivery of our newspaper We addressed this concern with the local distributor for immediate resolution They are reaching out to the delivery contractor to ensure that your newspaper is delivered as expected hereonShould you have any further questions or concerns regarding this matter, please do not hesitate to contact me directly at the number left on your voice mail earlier todaySincerely, Hope [redacted] CSSS Team

February 5, CT Revdex.com Case #: [redacted] This is in response to your concern filed with the Revdex.com Upon reviewing your account, our records do not reflect a cancellation at expiration (November 2017) Due to our continuous subscription, delivery of the Wednesday, Friday & Sunday newspaper continued until January 13, This resulted in a final bill of $Here at the Chicago Tribune, we pride ourselves on offering our customers the best service possible As confirmed during your call to our Customer Service Department on January 13, 2018, the outstanding balance of $has been cancelled Account status reflects as closed with a zero balanceWe hope you find this resolution satisfactory and should you have any questions regarding this matter, please do not hesitate to contact me at the number left on your voice mail on January 16, Sincerely, Hope [redacted] CSSS Team

Thank you for contacting The Chicago Tribune regarding the consumer's concern.We tried to contact the consumer to further discuss this matter, but we are unable to reach themWe have notified the district manager assigned in their area to ensure delivery of the newspaper every scheduled day Consumer's account has been credit for weeks which covered delivery until December 13, In addition, a courtesy call will be made on Sunday, November to check the progress of deliveryRegards, [redacted] Special Services

Thank you for contacting The Chicago Tribune regarding the consumer's concern.We have notified our distribution management team assigned in the consumer's area to work closely with the delivery contractor to get these service issues resolved and to stop the delivery of the [redacted] paper at consumer's addressRest assured that our delivery team is in communication with us each day as they are working through their permanent resolution process.Regards,Marie [redacted] Special Services

Thank you for contacting The Chicago Tribune regarding the consumer's concern.We tried to contact the consumer to further discuss this matter, but we are unable to reach themOur records show that we have credited consumer's account for the missed delivery of February 14, paperIn addition, we have credited the consumer's account for weeks free of papers which extended their account's expiration date until April 23, 2016.Regards, [redacted] Special Services

Complaint: I am rejecting this response because:I received another incomplete paper last Sunday (11/22) When I called to complain, I was guaranteed a complete paper today, which is Thanksgiving.....It gets worse, I waited for my paper for hours and never received it! I called customer service again, and the uaranteed my complete paper would be delivered within the next hour....I waited as long as I could and when I returned home, it mever was delivered!! I will be calling daily until this is remedied Sincerely, Dana [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me as long as the refund is correctly processedI will follow up if not Sincerely, [redacted] ***

December 16, CT Revdex.com# [redacted] I’m writing in response to your billing concern submitted to the Revdex.com We sincerely apologize for the frustration you experienced During my conversation with Mr [redacted] earlier today, I confirmed that indeed account had been stopped and paid for in August However, due to human error, a specific code was not processed prior to the payment posting which allowed the system to re-activate the subscription Please note that as of today, the following actions have been taken: Account has been permanently stopped Balance pending has been adjusted accordingly All files, including [redacted] have been updated This will not affect your credit Thank you for bringing this matter to our attention and again, our apologies for the inconvenience caused Should you have any questions or further concerns regarding this matter, please do not hesitate to contact our Customer Service Department at 1-800- [redacted] Sincerely, [redacted] CSSS Team

Thank you for contacting The Chicago Tribune regarding the consumer's concern.We have notified the Delivery Manager assigned in the consumer's area to permanently resolve her delivery issueRest assured that our delivery team is working through their permanent resolution process to ensure delivery of the consumer's newspaper every scheduled dayWe have credited consumer's account for the missed deliveries which extended their account's expiration date until April 27, In addition, a callback will be made on Friday, March 11, to service check consumer's delivery.Regards,Marie [redacted] Special Services

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Hi Revdex.com, Thank you for assisting me with my complaint about the Chicago Tribune billing.? The Chicago Tribune called me and said that the $overbilling has been removed.? You can close Complaint ID # [redacted] - Chicago Tribune? Regards, John ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11005502, and find that this resolution is satisfactory to me Sincerely, Robert ***