Lakeside Tree Service

November 29, 2016   CT Revdex.com Case #: [redacted]       Thank you for contacting the Chicago Tribune regarding sample deliveries.   Confirming our telephone conversation earlier, a sample subscription had been started at this address however; it was stopped effective November 13,...

2016.  Our local distribution office has been notified to include your address on the no sample listing and cease delivery of any products to your household.    We apologize for the inconvenience caused and as promised, will follow up with you in the next week.     Sincerely,   [redacted] CSSS Team

April 5, 2018       CT Revdex.com # [redacted]   Thank you for your time to speak to me on March 23, 2018 regarding your concern submitted to the Revdex.com.   Confirming our conversation, human error was involved.  I missed adjusting your...

account during our conversation back on December 01, 2017, which resulted in a prior balance reflected on your bill dated December 04, 2017.  Adjustment has now been applied and your paid through date has changed as follows; Last payment received on 12/21/17 paid your account through 01-29-18 Adjustment posted on 03-23-18 extended your paid through date to 02-17-18 Recent bill dated 03-23-18 reflects $15.65 for delivery service of 02-18-18 through 03-23-18 (billing date) and $26 for an 8 week period effective 03-24-18. I thank you for bringing this to our attention and I sincerely apologize for the inconvenience caused. Should you have any questions regarding this matter, please do not hesitate to contact me directly.  Sincerely,   Hope [redacted] CSSS Team

Thank you for contacting The Chicago Tribune regarding consumer's concern.We have notified our distribution management team and we are working closely with new distributor assigned in consumer's area to get these service issues resolved to ensure to deliver the consumer's newspapers every scheduled...

day. A callback will be made on Sunday by 9:00 am to check on delivery.Regards,Marie [redacted]Special Services

February 6, 2018 CT Revdex.com Case#: [redacted] Thank you for your time to speak to me this afternoon regarding your concern submitted to the Revdex.com.    Confirming our conversation, our records did not reflect service calls since your initial complaint on October 22, 2017. ...

Had we known you continued experiencing sporadic delivery service; this would have been addressed with our local distributor for immediate resolution. Here at the Chicago Tribune, we pride ourselves on offering our customers the best service possible. Therefore, the charge of $23.78 associated with delivery from October 23, 2017 through December 30, 2017 has been credited back to your subscription account.  Refund for the credit adjustment of $23.78 will go out the week of February 06, 2018. Also, please be assured that concern with our call center has been forwarded to Customer Service management.  We apologize for the frustration and inconvenience caused and we hope you find this resolution satisfactory.  Should you have any questions, please do not hesitate to call me directly. Sincerely,   Hope [redacted] CSSS Team

Thank you for contacting The Chicago Tribune regarding the consumer's concern.We have contacted the consumer to further discuss this matter. We have tried to convince consumer to restart the subscription but declined to continue. Gave confirmation regarding the cancellation and processed full refund...

amounting to $11.92.Regards,[redacted]Special Services

Complaint: [redacted]
I am rejecting this response because:I have repeatedly heard this from them, at least 3 times and most recently a few days ago that they promise that a District Manager will contact me. I still haven't received a call. If they refuse to call perhaps they could sent a letter letting me know what is going to be done about this problem. Our carrier is now double bagging the paper but double bagging it so that there is still an open side, instead of alternating the bags. This makes no sense because the paper will still get wet this way. I do not understand why it is so difficult not only for the paper to be properly bagged, thrown so that it doesn't rip the bag, that we get a a paper every day and why I still haven't received a phone call. This has become extremely frustrating and taking up way too much of my time that I need to devote to other important matters.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:  thanks for the help, it is appreciated.  But even your help isn't working:  I just got another one today.  The same day as your message to me.  They come on Tuesdays.
Sincerely,
Jason [redacted]

November 29, 2016   CT Revdex.com Case # [redacted]   Thank you for contacting the Chicago Tribune in regards to your Sunday only subscription.  We apologize for the inconvenience and recent experience. As promised during our telephone conversation earlier, I will further...

review this concern with our distribution team and provide you with more information in the next few days.  In the meantime, I have requested a copy of the November 3rd paper (World Series Champions) and also sent you an e-mail with our gratis link to access the digital newspaper. I appreciate the opportunity and time to further assist you.     Sincerely, [redacted] CSSS Team

Thank you for contacting The Chicago Tribune regarding the consumer's concern.
We tried to contact the consumer to further discuss this matter, but we are unable to reach him. We have forwarded consumer's delivery concern to our distribution team and instructed to ensure delivery of newspaper on...

the driveway. A follow up call will be made and October 30, 2016 to check on delivery.
Regards,
[redacted]Special Services

Initial Business Response /* (1000, 5, 2015/09/28) */
Thank you for contacting Chicago Tribune.
We have notified the Delivery Manager regarding the consumer's delivery issue to ensure that this will be given immediate attention and permanent resolution. A credit has been applied on the...

consumer's account for the missed paper on September 12, 2015. As a compensation for the inconvenience, we have processed additional 1-week credit on his account, extending his subscription's paid through date from October 27, 2015 to November 3, 2015.
Regards
Eunice Hope Oliver
Special Services

Highly recommend this professional company. On time, worked steadily and even called ahead to confirm they were en route. Good knowledge of plants and trees and committed to customer satisfaction.

July 21, 2017 CT Revdex.com CASE#: [redacted] Please accept our sincere apology for the inconvenience you have experienced with the delivery of our newspaper.  We addressed this concern with the local distributor for immediate resolution.  They are reaching out to the delivery contractor to ensure...

that your newspaper is delivered as expected hereon. Should you have any further questions or concerns regarding this matter, please do not hesitate to contact me directly at the number left on your voice mail earlier today. Sincerely, Hope [redacted] CSSS Team

Thank you for contacting The Chicago Tribune regarding the consumer's concern.We have contacted the consumer and he confirmed that he received the Sunday and Wednesday paper. In addition, we have notified our delivery contractor assigned in the consumer's area to ensure to deliver their newspaper...

every scheduled day.Regards,Marie [redacted]Special Services

Thank you for contacting The Chicago Tribune regarding the consumer's concern.We have made a follow up to our delivery team and alerted the delivery manager assigned to consumer's area regarding this on ongoing delivery issue of the consumer. Necessary complaint has been brought up to their attention to elevate the concern in a higher level of supervision and to ensure delivery of 2 copies of the Sunday paper. A credit has been applied on the account which will extend the subscription until April 30, 2016. Rest assured that a callback will be made on Sunday, February 14, 2016 by 9:00 am to check the progress of delivery.Regards,[redacted]Special Services

Arrived promptly at the agreed time, cut down and chipped two trees, ground down
stumps and surface roots and did a perfect clean up all for a good price and
seniors discount, they were a super crew from the boss down.