Lakeside Tree Service

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: It it simply untrue I did contact customer service by phone with no results on multiple occasions; Thus necessitating having to return a statement with CANCEL written on itMy original order was for a 2-week delivery, which was PAID-IN-FULL Sincerely, Kathryn [redacted]

Thank you for contacting The Chicago Tribune regarding customer's concern.We have contacted the consumer on Sunday, March 27, to check on deliveryThe consumer confirmed that their paper was delivered by the garage door before 8:am.We have sent a follow up escalation to the Regional Manager assigned in their area to continue to service check the consumer's deliveryIn addition, a follow up message has been forwarded to the carrier assigned in the consumer's area to ensure that the customer newspapers arrive by the guaranteed delivery time and to deliver their paper by the garage doorRegards,Nadine [redacted] Special Services

Thank you for contacting The Chicago Tribune regarding the consumer's concern.We have talked to the consumer to further discuss delivery issueA follow up message has been sent to the Delivery Manager assigned in the consumer's area to permanently resolved their delivery issue to ensure to deliver future paper by the guaranteed delivery timeRest assured that our delivery team is working through their permanent resolution processIn addition, we have change the consumer's delivery service from days delivery to an everyday subscription effective April 29, and credited the account for months which paid the consumer's account until September 22, On another note, effective September 23, we have change the consumers everyday subscription back to day delivery.Regards,Marie [redacted] Special Services

March 12, ? CT Revdex.com Case # [redacted] ? I’m writing in response to your concern filed with the Revdex.comThank you for returning my call earlier this morning.? As discussed, we addressed this concern with our distribution staff for immediate resolution.? They will do everything possible to ensure that the weekly sample is delivered as scheduled.? I was very happy to hear that delivery for the past two weeks was as expectedWe apologize for the inconvenience caused and should you have further questions regarding this matter, please do not hesitate to contact me directlySincerely, ? Hope [redacted] CSSS Team

Thank you for contacting The Chicago Tribune regarding the consumer's concern.We have contacted the consumer to further discuss this matter. We have tried to convince consumer to restart the subscription but declined to continue. Gave confirmation regarding the cancellation and processed full refund... amounting to $11.92.Regards, [redacted] ***Special Services

Highly recommend this professional companyOn time, worked steadily and even called ahead to confirm they were en routeGood knowledge of plants and trees and committed to customer satisfaction

Thank you for contacting The Chicago Tribune regarding the consumer's concern.We have contacted the consumer regarding his delivery concernInformed consumer that the delivery team has been notified to deliver the paper to their requested location and every scheduled dayConsumer's account has been credited for weeks as a compensation which will extend consumer's account from January 22, to February 4, In addition, callback will made every week to service check their delivery.Regards, [redacted] Special Services

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11028750, and find that this resolution is satisfactory to me Sincerely, Marilyn [redacted]

December 20, CT Revdex.com Case #: [redacted] This is in response to your delivery concern rebuttal to the Revdex.com Confirming our telephone conversation last week, I found that your neighbor’s household had also been chosen to receive a courtesy sample subscription Therefore, upon having a shared driveway you saw their copy of the Chicago Tribune on November 27th Both households have been removed from our sample listing; no further sample products will be delivered We sincerely apologize for any inconvenience that you experienced and appreciate your patience as we worked in getting this matter resolved Sincerely, [redacted] CSSS Team

Thank you for contacting The Chicago Tribune regarding the consumer's concern We have contacted the consumer through email to further discuss this matter and received a responseConsumer agreed to the discounted rate of $per week for the next weeks and we have confirmed that he will no longer be charged for the Premium Issues Regards, Nadine [redacted] Special Services

April 5, CT Revdex.com # [redacted] Thank you for your time to speak to me on March 23, regarding your concern submitted to the Revdex.com Confirming our conversation, human error was involved I missed adjusting your account during our conversation back on December 01, 2017, which resulted in a prior balance reflected on your bill dated December 04, Adjustment has now been applied and your paid through date has changed as follows; Last payment received on 12/21/paid your account through 01-29-Adjustment posted on 03-23-extended your paid through date to 02-17-Recent bill dated 03-23-reflects $for delivery service of 02-18-through 03-23-(billing date) and $for an week period effective 03-24-I thank you for bringing this to our attention and I sincerely apologize for the inconvenience causedShould you have any questions regarding this matter, please do not hesitate to contact me directly Sincerely, Hope [redacted] CSSS Team

Thank you for contacting The Chicago Tribune regarding the consumer's concern.We have contacted the consumer to further discuss this matter and informed that we have a new distributor in the consumer's areaOur distribution management team is working closely with the new distributor to get these service issues resolved and to ensure delivery every scheduled dayIn addition, a callback will be made on Sunday, November 29, by 9:am to check the progress of delivery.? Regards, [redacted] Special Services

December 12, 2016? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? CT Revdex.com# [redacted] ? ? We sincerely apologize for the frustration you have experienced with our delivery service for your newspaper subscription.? ? This concern has been addressed with our distribution team and regional managers for immediate resolution.? After speaking to the delivery contractor they have promised to service check the account confirming delivery is as expected? ? In regards to address change mentioned, no change appears on this account however; your telephone number was linked to an old account.? This caused both accounts to come up when using our automated system, directing you then to a live representative since it will not recognize which account to use.? This has now been corrected and you can use all the features offered through our automated system.? Telephone number is assigned only to your household ? ? As a valued subscriber, we will do everything possible to ensure the Chicago Tribune continues to be delivered as expected, every Wednesday, Friday and Sunday? I was happy to hear it has been on time all last week? ? ? Thank you for bringing this matter to our attention and again, our apologies for the inconvenience caused.? Should you have any questions or further concerns regarding this matter, please do not hesitate to contact me at the number left on your voice mail last week ? ? Sincerely, [redacted] CSSS Team

Thank you for contacting The Chicago Tribune regarding the consumer's concern We have contacted the consumer and confirmed that Sunday paper was receivedWe have forwarded consumer's delivery concern to our distribution team and instructed to ensure delivery of newspaper every scheduled dayIn addition, consumer's account has been credited which will pay consumer's account through August 26, A callback will made on August 21, to check on delivery Regards, [redacted] Special Services

Thank you for contacting The Chicago Tribune regarding the consumer's concern.We have made a follow up to our delivery team and alerted the delivery manager assigned to consumer's area regarding this on ongoing delivery issue of the consumerNecessary complaint has been brought up to their attention to elevate the concern in a higher level of supervisionConsumer's account was credited for the missed deliveries which extended the subscription until November 12, In addition, a callback will be made on Sunday by 9:am to check the progress of delivery.Regards,Marie [redacted] Special Services

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, Cheryl [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11134435, and find that this resolution is satisfactory assuming, of course, this actually happensAs I've said in the past, I've seen the delivery person simply flinging papers on every porch without looking at a listMy fingers are crossed this worksTime will tell Sincerely, Lynn [redacted]

July 20, ? CT Revdex.com Case #: [redacted] While we understand your concern that in the past, you continued to sporadically receive our product, you don’t mention if any papers were dropped off since our last communication? A service call was placed yesterday afternoon, but did not succeed speaking to you.? I left a message on your voice mail and followed up with an e-mailPlease be assured this concern was addressed with our local distribution office to ensure that deliveries would ceaseAgain, we apologize for the inconvenience this has causedSincerely, ? Hope [redacted] CSSS Team

December 12, CT BB Case # [redacted] I’m writing in response to your concern submitted to the Revdex.comWe wish to apologize for the inconvenience you have experienced with our courtesy sample product It is regrettable that this same situation led you to cancelling your original subscription; however, we understand the action that you took We have placed your address on our ‘Do Not Deliver’ listing to prevent future courtesy samples Should you have any further questions or concerns regarding this matter, please feel free to contact me directly at the number or e-mail listed on my e-mail sent to you earlier this morning Sincerely, Hope [redacted] CSSS Team