Lakeside Tree Service

June 05, CT Revdex.com Case #: *** I am writing in response to your concern submitted to the Revdex.com. Our sincere apology for the inconvenience you have experienced due to the delivery of our newspaperOur local distribution office was
notified to include your address on the no sample listing and cease delivery of any products to your household Upon confirming today via telephone, I was happy to hear, no further papers have been delivered Again, we apologize for the inconvenience caused and should you have any further questions, please do not hesitate to contact me directly Sincerely, Hope R*** CSSS Team

Thank you for contacting Chicago Tribune.We have alerted our distribution team regarding the this ongoing delivery issueRest assured that we will closely work with the delivery contractor assigned in the consumer's area to ensure consistent deliveriesIn addition, a credit has been applied on the
consumer's account, extending his subscription through February 21, 2016.Regards,*** *** ***Special Services

Thank you for contacting The Chicago Tribune regarding the consumer's concern
We tried to contact the consumer to further discuss this matter, but we are unable to reach himWe have forwarded consumer's delivery concern to our distribution team and instructed to ensure delivery of newspaper
every scheduled day and to ensure that the condition of his newspaper is acceptableA follow up call will be made on September 11, to check on delivery
Regards,
Nadine ***Special Services

Initial Business Response /* (1000, 5, 2015/05/29) */
Thank you for contacting Chicago Tribune regarding the consumer's billing issue
We have sent an email correspondence to the consumer confirming that his account has been canceled on May 24, In addition, we have cleared out the
outstanding balance amounting to $
Regards,
***
Special Services

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11005502, and find that this resolution is satisfactory to me
Sincerely,
Robert ***

Thank you for contacting The Chicago Tribune regarding the consumer's concern.We have stopped consumer's account effective April 26, A request for a refund amounting to $has been forward to our billing departmentA refund for the full amount will be mailed to the consumer within
business days.Regards,Marie *** *** ***Special Services

Thank you for contacting The Chicago Tribune regarding the consumer's concern.We have notified the Delivery Manager assigned in the consumer's area to service check on delivery and to ensure future newspapers of the consumer be delivered on the driveway next to their mailboxIn addition, a callback
will be made on Sunday, March 13, by 9:am to check the progress of consumer's delivery.Regards,Marie *** *** ***Special Services

Thank you for contacting The Chicago Tribune regarding the consumer's concern.We have alerted our distribution team and requested to service check on deliveryWe have instructed the consumer's delivery contractor to ensure the delivery of their newspaper every scheduled dayIn addition, we have sent the request for a callback from the district manager assigned consumer's area to discuss the delivery issue further.Regards,Marie *** *** ***Special Services

Thank you for contacting The Post Tribune regarding the consumer's concern.Our records show that the consumer's subscription was stopped effective January 22, In addition, we have refunded back the credit balance amounting to $back to consumers credit card on file.Regards,Marie Joyce
*** ***Special Services

Thank you for contacting The Chicago Tribune regarding consumer's concern.We have waived the balance on the customer's subscription amounting to $and processed the necessary adjustmentIn addition, a request for a refund amounting to $has been forwarded to our billing departmentA full
refund will be refunded back to consumer's Visa card ending in 3745.Regards,Marie Joyce *** ***Special Services

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Hi Revdex.com, Thank you for assisting me with my complaint about the Chicago Tribune billing. The Chicago Tribune called me and said that the $overbilling has been removed. You can close Complaint ID # ***- Chicago Tribune Regards, John ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

May 17, CT Revdex.com Case #: *** This is in response to your concern filed with the Revdex.comWe apologize for the frustration you have experienced due to a result of newspaper delivery issues. We have been informed by the Regional Manager that concern has
been addressed and a new delivery contractor is on routeGoing forward, distribution will monitor route for the next week or two to ensure proper and timely delivery Please be assured your account has been credited accordingly. Furthermore, we have also applied an additional week credit to your subscription due to the inconvenience causedThank you for bringing this matter to our attention. We appreciate your patience as we worked in getting this matter resolved. Should you have any further questions regarding this matter, please do not hesitate to contact me directly at the number left on your voice mail this afternoonSincerely, *** *** CSSS Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Initial Business Response /* (1000, 6, 2015/10/20) */
Thank you for contacting Chicago Tribune
The delivery contractor assigned in the consumer's area has been notified regarding the delivery issue for an immediate resolutionTo monitor the issue, we have contacted the consumer on October 11,
and October 20, He confirmed that his paper were delivered for two consecutive Sundays alreadyRest assured that we will continue to work with our delivery team to ensure that the consumer's delivery issue will be resolved permanently
Regards,
***
Special Services
Initial Consumer Rebuttal /* (2000, 8, 2015/10/21) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

February 18, CT Revdex.com Case # *** This is in response to your concern forwarded to the Revdex.comPlease accept our sincere apology for the delay addressing your refund concernConfirming our telephone conversation during my follow up last week, I was happy to hear that
proof of purchase statements were found and refund posted back to your account We thank you for bringing this to our attention and again, we apologize for the frustration and inconvenience causedSincerely, *** *** CSSS Team

Complaint: ***
I am rejecting this response because: thanks for the help, it is appreciated. But even your help isn't working: I just got another one today. The same day as your message to me. They come on Tuesdays
Sincerely,
Jason ***

February 18, 2018 CT Revdex.com Case #: *** This is in response to your concern submitted to the Revdex.comWe wish to apologize for any misunderstandings regarding this matter. From reviewing the information that you provided, and after researching
this concern, we found the following: Our records do not reflect a cancellation at expiration (November 2017). Due to our continuous subscription, delivery of the Wednesday, Friday & Sunday newspaper continued until January 30, On January 30, via call to our Customer Service Center, you requested to stop delivery and cancel charges. Based on your dispute with your credit card company and before we processed any refund, they removed (charged back) their October payment ($25.70) and the January payment ($42.25). This charge-back left your account with a balance of $38.39, which prompted the final bill mailed on 2/12/18. Here at the Chicago Tribune, we pride ourselves on offering our customers the best service possible. Therefore, please disregard recent bill dated 2/12/18. The charge of $associated with the two charge-backs (credit card dispute) is closed out. Account now reflects zero balanceWe thank you for the opportunity to review and clarify what transpired on your subscription account. Should you have any questions, please do not hesitate to contact me at the number left on your voice mail on February 13, Sincerely, Hope *** CSSS Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11136891, and find that this resolution is satisfactory to me
Sincerely,
Icy *** ***