Lakeside Tree Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
The missing sections of the paper were finally mailed to me and I received a refund for my remaining subscriptionI am satisfied with this resolution and I appreciate the Chicago Tribune making this rightThank you
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***

Thank you for contacting Chicago Tribune.The District Manager assigned in the consumer's area has been alerted to ensure that the consumer's delivery instructions and call back request will be accommodate as soon as possibleRest assured that we will continue to work with our distribution team to permanently resolve the consumer's delivery issues.Regards,*** *** ***Special Services

December 12, 2017
CT BB Case # *** I’m writing in response to your concern submitted to the Revdex.comWe wish to apologize for the inconvenience you have experienced with our courtesy sample product It is regrettable that this same situation led you to cancelling your original subscription; however, we understand the action that you took. We have placed your address on our ‘Do Not Deliver’ listing to prevent future courtesy samples Should you have any further questions or concerns regarding this matter, please feel free to contact me directly at the number or e-mail listed on my e-mail sent to you earlier this morning Sincerely, Hope *** CSSS Team

February 4, CT Revdex.com Case #: *** We are sorry to hear our response was not satisfactory. Our intention to service our customers as they expect, is very important to us. I addressed your concern with our e-commerce team explaining your experience with the discount code. Manual adjustment of this discount was authorized and applied to your order. A refund of $will be expedited by end of week Again, we apologize for the frustration and we hope that the above action proves satisfactory to the resolution of the matter Sincerely, Hope *** CSSS Team

Thank you for contacting Chicago Tribune.We understand the consumer's concernAs a compensation for the inconvenience, we have scheduled the consumer's account to resume on Sunday, February 28, We have applied a credit on her account and she will receive free deliveries from February 28,
to September 3, 2016.Regards,Eunice Hope ***Special Services

Thank you for contacting Chicago Tribune.We have alerted our distribution team regarding the this ongoing delivery issueRest assured that we will closely work with the delivery contractor assigned in the consumer's area to ensure consistent deliveriesIn addition, a credit has been applied on the
consumer's account, extending his subscription through February 21, 2016.Regards,*** *** ***Special Services

Thank you for contacting The Chicago Tribune regarding the consumer's concern.We have forwarded consumer's delivery concern to our delivery teamWe have received a response from the delivery team that they will take care of the issue and ensure that delivery of the Red Plum will stop
Regards,*** ***Special Services

Complaint: ***
I am rejecting this response because: I have been told this same information before and still my newspapers are not being deliveredWhen my newspapers are being delivered every Sunday like they are suppose to be then I will accept the response
Sincerely,
*** ***

Thank you for contacting The Chicago Tribune regarding the consumer's concern
Consumer's payment will be refunded amounting to $and we have notified our Collections Department to remove customer's information from the list
Regards,
Nadine ***Special Services

November 14, 2017 CT Revdex.com Case # *** This is in response to your concern forwarded to the Revdex.com.Please accept our sincere apology for the delay addressing your refund concern Following up with our finance department we found that a refund check was mailed
to you upon cancellation on August 09, 2017. During your call inquiring on refund status in October 2017, our finance department researched and found check was still outstanding (we believe it was lost in transit). Check was canceled and replacement was mailed October 20, 2017. As per our conversation on November 02, 2017, the October refund had not arrived. Our finance department canceled this check and expedited a new one which was mailed to your address via Federal Express. During my follow up call yesterday afternoon, I was happy to hear, refund was receivedWe thank you for bringing this to our attention and again, we apologize for the frustration and inconvenience caused.Sincerely, Hope ***CSSS Team

Thank you for contacting The Chicago Tribune regarding the consumer's concern.We have contacted the consumer to further discuss this matter and informed that we have a new distributor in the consumer's areaOur distribution management team is working closely with the new distributor to get these
service issues resolved and to ensure delivery every scheduled dayIn addition, a callback will be made on Sunday, November 29, by 9:am to check the progress of delivery. Regards,*** *** *** ***Special Services

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me for the time being
Sincerely,
*** ***

December 5, CT Revdex.com# *** I’m writing in response to your concern submitted to the Revdex.com regarding your purchase through Tribune Store We have been informed by E-Commerce manager, *** *** that after some research
on your order, she would contact you directly with the following findings: Original order (***) on 11/was processed through the International payment platform in error, Alaska is considered domestic. Refund has been issued Order (***) was processed correctly as a domestic purchase on 11/7/16. This order was still pending as of 11/due to one item still being made by vendor. Credit of $has been applied *** was also forwarding a copy of this order to you. Please accept our sincerest apology for the inconvenience and *** the information provided was helpful Sincerely, *** *** CSSS Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI expect a follmessage from the Chicago Tribune by Friday, March 16, as stated
Sincerely,
Christine *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Thank you for contacting The Chicago Tribune regarding the consumer's concern
We have contacted the consumer to further discuss this matterInformed consumer that a response from the delivery team has been received and that they will talk to the driver to make sure that delivery will resume
consistentlyIn addition, a callback request has been sent to the delivery team to contact the consumerAdditional two weeks credit has been applied to the consumer's account which covers delivery until Septemer 24, Rest assured we are providing our distribution team with all the information and feedback we are receiving from subscribers to help them find the root cause of the issues
Regards,
*** ***Special Services

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me as long as the refund is correctly processedI will follow up if not
Sincerely,
*** ***

Thank you for contacting The Chicago Tribune regarding the consumer's concern.Our records show that credits were applied on consumer's account for the missed deliveriesWe have sent an email confirmation of the cancellation to the consumer and requested a refund of $which will be mailed to
the consumer within within days.Regards,Marie *** *** ***Special Services

August 28, 2017 CT Revdex.com Case # *** I’m writing in response to your concern filed with the Revdex.com.Your request to stop delivery was forwarded to the appropriate department and we apologize that our sample products, continued to be delivered to your residence.
Failure to stop delivery was reviewed with the local distributor and regional manager. They will follow up with the delivery contractor to insure that your household is not served. Additionally, your address has also been placed on our ‘Do Not Deliver’ listing to prevent future courtesy samples.Again, we apologize for the inconvenience caused and should you have further questions regarding this matter, please do not hesitate to contact me at the number left on your voice mail earlier today.Sincerely, Hope ***CSSS Team