Lakeside Tree Service

April 3, 2017 CT Revdex.com Case#:  [redacted] I’m writing in response to your concern submitted to the Revdex.com.We wish to apologize for the inconvenience you have experienced as a subscriber to the Chicago   Tribune newspaper.  Concern was addressed with our...

distributor and delivery contractor for resolution.  Paper should arrive as scheduled hereon; every Sunday. I was happy to hear, during our telephone conversation earlier today, that paper was delivered on March 26 and April 2 (after your initial call due to delay).  Should you have any further questions or concerns regarding this matter, please feel free to contact me directly.  Sincerely, Hope [redacted]CSSS Team

Thank you for contacting The Chicago Tribune regarding the consumer's concern.
We have contacted the consumer and confirmed that Sunday paper was received. We have forwarded consumer's delivery concern to our distribution team and instructed to ensure delivery of newspaper every scheduled day. In...

addition, consumer's account has been credited which will pay consumer's account through August 26, 2016. A callback will made on August 21, 2016 to check on delivery.
Regards,
[redacted]Special Services

I’m writing in response to your concern filed with the Revdex.com.
Your request to stop delivery was forwarded to the appropriate department and we apologize that our sample product, continued to be delivered to your residence. Failure to stop delivery was reviewed with the local...

distributor and regional manager. They have taken measures which will ensure delivery ceases at this address. Thank you for confirming papers were stopped this week. I will follow up with you next week to verify they continue to not be delivered.
Again, we apologize for the inconvenience caused and should you have further questions regarding this matter, please do not hesitate to contact me.
Sincerely,
Heather
CSSS Team

Thank you for contacting Chicago Tribune.We have contacted the delivery contractor regarding the ongoing delivery of Inside Shopper (sales ads) at the consumer's address. Rest assured that we will closely work with them to ensure that deliveries will stop immediately.Regards,Eunice Hope...

[redacted]Special Services

May 3, 2017  CT Revdex.com Case# [redacted] (duplicate with [redacted])  Please accept our apology for the trouble and inconvenience you have experienced in getting a copy of the March 26th paper. As discussed during our telephone conversation earlier today, I agree this...

could have been handled differently. Distribution should have alerted Circulation and Customer Service of their shortage.  This would have allowed the representative to provide accurate information to any customer calling with the same concern.  Our intention to service our customers as they expect is very important to us.  Distribution will now include Customer Service on any future shortage notifications.  Also, please be assured that your account was credited accordingly and, in addition, we have added two weeks to your account.    Again, we apologize for the frustration and [redacted] you find this resolution satisfactory.   Sincerely,[redacted]    CSSS Team

March 12, 2018   CT Revdex.com Case #[redacted]   I’m writing in response to your concern filed with the Revdex.com. Thank you for returning my call earlier this morning.  As discussed, we addressed this concern with our distribution staff for immediate resolution.  They will...

do everything possible to ensure that the weekly sample is delivered as scheduled.  I was very happy to hear that delivery for the past two weeks was as expected. We apologize for the inconvenience caused and should you have further questions regarding this matter, please do not hesitate to contact me directly. Sincerely,   Hope [redacted] CSSS Team

August 15, 2017 CT Revdex.com Case#:  [redacted] I’m writing in response to your concern submitted to the Revdex.com. Please accept our sincerest apology for the inconvenience and frustration you have experienced as a subscriber to the Chicago Tribune newspaper.  Concern on miss...

deliveries was addressed with our distributor and delivery contractor for resolution.  Paper should arrive as scheduled hereon; every Sunday. We thank you for bringing this matter to our attention and we appreciate the opportunity to continue servicing your subscription.  Should you have any further questions or concerns regarding this matter, please do not hesitate to contact me at the number left on your voice mail on August 2nd and August 8th.   Sincerely,   Hope [redacted] CSSS Team

Thank you for contacting Chicago Tribune.We have alerted our distribution team regarding this ongoing delivery issue. Rest assured that we will closely work with the delivery contractor and continue to monitor this issue with the consumer to ensure consistent delivery of 2 Sunday papers at the his...

address. In addition, a credit has been applied on the his account, extending his subscription through April 23, 2016. Regards,[redacted]Special Services

Thank you for contacting The Chicago Tribune regarding the consumer's concern.We tried to contact the consumer to further discuss this matter but we are unable to reach them. We do have a new distributor in the consumer's area. Our delivery contractor has been notified to permanently resolve their...

delivery issue. Rest assured that our distribution management team is working closely with the new distributor to get these service issues resolved. In addition, we have credited consumer's Chicago Tribune account for 1 week which extends account's expiration date until October 23, 2016 and Post Tribune account which extends the account's expiration date until December 22, 2015.Regards,[redacted]Special Services

July 20, 2017   CT Revdex.com Case #: [redacted] While we understand your concern that in the past, you continued to sporadically receive our product, you don’t mention if any papers were dropped off since our last communication.  A service call was placed yesterday afternoon, but did not succeed speaking to you.  I left a message on your voice mail and followed up with an e-mail. Please be assured this concern was addressed with our local distribution office to ensure that deliveries would cease. Again, we apologize for the inconvenience this has caused. Sincerely,   Hope [redacted] CSSS Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me as long as the refund is correctly processed. I will follow up if not.
Sincerely,
[redacted]

June 5, 2017   CT Revdex.com # [redacted]     We wish to apologize for any misunderstandings regarding premium issues.  These were implemented to help defray print and delivery cost associated with these special issues that our readers have come to enjoy. The charge...

associated with these premium issues is printed on all our invoices.   Understanding your concern, and as a valued subscriber, we have credited your subscription for the last four premium issues that you have received, dating from October 2016 through April 2017, thus extending your expiration date to September 16, 2017.  Furthermore, we have noted on your subscriber account that from this point forward, premium charges will not apply to your account.    We [redacted] that this solution proves satisfactory and that you will continue to enjoy your subscription to the Chicago Tribune.  Should you have additional questions regarding this matter, please feel free to contact me directly at the number left on your voice mail earlier last week.     Sincerely,     [redacted] CSSS Team

Thank you for contacting The Chicago Tribune regarding consumer's concern.We have contacted the consumer to further discuss to this matter. A refund for the amount of $32.25 will be refunded back to consumer's credit card on file within 3 to 5 business days.Regards,Marc [redacted]lSpecial Services

Thank you for contacting Chicago Tribune regarding the consumer's delivery issue.We have escalated the issue to our delivery team for the request to deliver the February 18th edition of both Chicago Tribune and [redacted].  In addition, we have requested for the manager overseeing service...

at the consumer's area to call them back regarding the issue. A week worth of credit has also been applied on the account.Regards,Richard [redacted]Special Services

Thank you for contacting The Chicago Tribune regarding the consumer's concern.We tried to contact the consumer to further discuss this matter, but we are unable to reach them. We have notified the district manager assigned in their area to ensure delivery of the newspaper every scheduled day....

Consumer's account has been credit for 8 weeks which covered delivery until December 13, 2015. In addition, a courtesy call will be made on Sunday, November 22. 2015 to check the progress of delivery. Regards,[redacted]Special Services

Thank you for contacting The Chicago Tribune regarding the consumer's concern.We have review the consumer's account and made the necessary adjustments. A request for a refund of $118.82 has been forwarded to our billing department. The full amount will be processed back to the consumer's credit card...

on file within 5 business days. In addition,  our records show that the consumer's account has been stopped effective June 8, 2016.Regards,[redacted]Special Services

Thank you for contacting The Chicago Tribune regarding the consumer's concern.Consumer's concern has been forwarded to the distribution department. A callback has been requested to ensure that consumer's concern will be rectified. In addition, our records show that both accounts has been credited...

accordingly for the missed papers. A month credit has been applied to both accounts to compensate for the inconvenience.Regards,[redacted]Special Services

April 10, 2017 CT Revdex.com Case #:  [redacted]   Please accept our sincerest apology for the inconvenience you have experienced due to a result of newspaper delivery issues.  We have been informed by the local distributor that concern has been addressed and resolved.  Going forward,...

deliveries should be as expected, every Sunday. Regarding adjustment for miss deliveries, please be assured that account has been credited accordingly.  Original expiration date of 5/4/17 has extended to 6/11/17 due to miss deliveries.  At this time, we have also applied an additional two weeks credit due to the situation you experienced.  Your new renewal date will now be June 25, 2017. Again, we apologize for the inconvenience caused and we hope you continue to enjoy your subscription to the Chicago Tribune.  Should you have any questions regarding this matter, please feel free to call me at the number left on your voice mail today.     Sincerely,   Hope [redacted] CSSS Team

February 2, 2017   CT Revdex.com Complaint # [redacted]   I’m writing in response to your concern submitted to the Revdex.com. We apologize that our courtesy sample continued to be delivered to your residence. Failure to stop is being addressed with our local distributor and regional...

manager.  They will follow up with the delivery contractor to insure that your household is not served.  Additionally, your address has also been placed on our ‘Do not deliver’ listing to prevent future courtesy samples. Again, we apologize for the inconvenience caused and should you have further questions regarding this matter, please do not hesitate to contact me at the number left on your voice mail earlier today.   Sincerely,   Hope [redacted] CSSS Team

Initial Business Response /* (1000, 5, 2015/09/22) */
Thank you for contacting Chicago Tribune.
We have contacted the consumer and she agreed to restart her subscription September 27, 2015. As a compensation for the inconvenience he experienced with the delivery issues, we will give her free...

paper deliveries for 4 weeks. We will continue to monitor the issue with the consumer and closely work with our delivery team to ensure that the issue is permanently resolved.
Regards,
[redacted]
Special Services