Lakeside Tree Service

Complaint: [redacted]
I am rejecting this response because:Chicago Tribune (in the Philippines) told me on 8/8/someone would contact me from The Chicago Tribune in the USA in 24-hours about this issue? As of today 8/12/this has not happened
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11705719, and find that this resolution is satisfactory to me
Sincerely,
Ernesto ***

Dear MrJohn Kotal, This is in response to your concern submitted to the Revdex.comWe? apologize for any misunderstandings regarding premium issuesThese were implemented to help defray print and delivery cost associated with these special issues that our readers have come to
enjoyCharges associated with these premium issues is noted on all our invoices.We understood your concern and as a valued subscriber, we have credited your subscription account for the past five premium charges that you have received from January through May Furthermore, we have noted your Chicago Tribune subscriber account that premium charges will not apply to your account.? With this adjustment, your account now has a credit balance of $9.95, which will be returned to you in the form of a refund.Again, we apologize for any inconvenience caused and I hope the information reviewed has been helpful.? Should you have any questions regarding this matter, please do not hesitate to contact me directly.Sincerely,JeanneCSSS Team

Thank you for contacting Chicago Tribune.We have alerted our distribution team regarding this ongoing delivery issueRest assured that we will closely work with the delivery contractor and continue to monitor this issue with the consumer to ensure consistent delivery of Sunday papers at the his
addressIn addition, a credit has been applied on the his account, extending his subscription through April 23, Regards,[redacted]Special Services

?
Complaint: [redacted]
I am rejecting this response because:? The issue has not been resolved.? The paper is still not being delivered!? Again the address is [redacted]., Valporaiso IN 46383.? This subscription was initiated on the 19th of October with a promised start date of October 20th.? They process a charge on my credit? card on the 20th, yet still have not managed to deliver a newspaper.? Every time I call the TRIBUNE number I get falsely reassured that they will look into the problem and I'll get a paper tomorrow.? IT HAS BEEN A MONTH!!!!? I just now hung up with them and once again; very sorry, we'll look into to, you'll get a paper tomorrow.......blah blah blah blah
Sincerely,
[redacted]

Thank you for contacting The Chicago Tribune regarding the consumer's concern.We have alerted our distribution team and requested to service check on deliveryWe have instructed the consumer's delivery contractor to ensure the delivery of their newspaper every scheduled dayIn addition, we have sent the request for a callback from the district manager assigned consumer's area to discuss the delivery issue further.Regards,Marie [redacted]Special Services

Thank you for contacting The Chicago Tribune regarding the consumer's concern.We have contacted the consumer regarding his delivery concernInformed consumer that the delivery team has been notified to deliver the paper to their requested location and every scheduled dayConsumer's account has
been credited for weeks as a compensation which will extend consumer's account from January 22, to February 4, In addition, callback will made every week to service check their delivery.Regards,*** ***Special Services

April 10, CT Revdex.com Case #:? [redacted] ? Please accept our sincerest apology for the inconvenience you have experienced due to a result of newspaper delivery issues.? We have been informed by the local distributor that concern has been addressed and resolved.? Going forward,
deliveries should be as expected, every SundayRegarding adjustment for miss deliveries, please be assured that account has been credited accordingly.? Original expiration date of 5/4/has extended to 6/11/due to miss deliveries.? At this time, we have also applied an additional two weeks credit due to the situation you experienced.? Your new renewal date will now be June 25, Again, we apologize for the inconvenience caused and we hope you continue to enjoy your subscription to the Chicago Tribune.? Should you have any questions regarding this matter, please feel free to call me at the number left on your voice mail today? ? Sincerely, ? Hope [redacted] CSSS Team

Thank you for contacting The Chicago Tribune regarding the consumer's concern.We tried to contact the consumer to further discuss this matter, but we are unable to reach themWe have notified the Delivery Manager assigned in the consumer's area to permanently resolve this issue and to ensure not to
deliver the [redacted] paper to the consumer's addressRest assured that the consumer's concerns is being addressed and that our delivery team is actively working to get this issue resolved.Regards,[redacted]Special Services

Thank you for contacting Chicago Tribune.Our cancellation procedures are on our bills and marketing materials which explain that the subscription is continuous and we need the subscriber to contact us to cancel the subscriptionAs a courtesy, we have closed out the outstanding balance on the
consumer's account and requested the collections agency to remove her name from the listIn addition, an email correspondence has been sent to the consumer, confirming that the balance has been cleared out and her information will be removed from the collections list as soon as possible.Regards,[redacted]Special Services

Complaint: [redacted]
I am rejecting this response because: It it simply untrue? I did contact customer service by phone with no results on multiple occasions; Thus necessitating having to return a statement with CANCEL written on itMy original order was for a 2-week delivery, which was PAID-IN-FULL.? ?
Sincerely,
Kathryn [redacted]

Thank you for contacting The Chicago Tribune regarding the consumer's concern
We have contacted the consumer regarding her delivery concernInformed consumer that the delivery team has been notified to deliver the paper to their requested locationWe have received a response from the delivery
team that they will take care of the issueIn addition, callback will made every week to service check their delivery
Regards,
[redacted]Special Services

Complaint:
I am rejecting this response because:I received another incomplete paper last Sunday (11/22)? When I called to complain, I was guaranteed a complete paper today, which is Thanksgiving.....It gets worse, I waited for my paper for hours and never received it! I called customer service again, and the uaranteed my complete paper would be delivered within the next hour....I waited as long as I could and when I returned home, it mever was delivered!! I will be calling daily until this is remedied....?
Sincerely,
Dana [redacted]

Thank you for contacting The Chicago Tribune regarding the consumer's concern.We have received a response from our delivery team that they will start taking photos on the area to make sure that no delivery of Inside Shopper and Hoy paper is madeIn addition, a callback will be made for the next two
weeks to service check.Regards,Nadine [redacted]Special Services

Thank you for contacting The Post Tribune regarding the consumer's concern.We have notified the Delivery Manager assigned in the consumer's area to permanently resolve her delivery issue and reminded consumer's delivery contractor that future papers must be delivered inside the building in front of
consumer's apartment doorRest assured that our delivery team is working through their permanent resolution processIn addition, we have requested a callback from a local manager to discuss the issue further.Regards,Marie Joyce [redacted]Special Services

March 12, ? CT Revdex.com Case #[redacted] ? I’m writing in response to your concern filed with the Revdex.comThank you for returning my call earlier this morning.? As discussed, we addressed this concern with our distribution staff for immediate resolution.? They will
do everything possible to ensure that the weekly sample is delivered as scheduled.? I was very happy to hear that delivery for the past two weeks was as expectedWe apologize for the inconvenience caused and should you have further questions regarding this matter, please do not hesitate to contact me directlySincerely, ? Hope [redacted] CSSS Team

Thank you for contacting The Chicago Tribune regarding the consumer's concern.We have made a follow up to our delivery team and alerted the delivery manager assigned to consumer's area regarding this on ongoing delivery issue of the consumerNecessary complaint has been brought up to their
attention to elevate the concern in a higher level of supervisionConsumer's account was credited for the missed deliveries which extended the subscription until November 12, In addition, a callback will be made on Sunday by 9:am to check the progress of delivery.Regards,Marie [redacted]Special Services

Thank you for contacting Chicago Tribune.The Chicago Tribune's credit policy; Credit is applied to the account amounting to the cost of the paper missed or damaged, based on the current subscription priceWe understand the consumer's concern regarding this matterAs a courtesy, we have applied a
credit amounting to $on her account which will be processed back to her credit card within business daysRest assured that we will continue to work with our distribution team to ensure proper delivery of the newspaper.Regards,[redacted]Special Services

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me
Sincerely,
Mary [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11134435, and find that this resolution is satisfactory assuming, of course, this actually happensAs I've said in the past, I've seen the delivery person simply flinging papers on every porch without looking at a listMy fingers are crossed this worksTime will tell
Sincerely,
Lynn [redacted]