Lakeside Tree Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Cheryl [redacted]

Thank you for contacting Chicago Tribune.As requested, we have scheduled the consumer's subscription to stop effective November 15, 2015. Credits have been applied on her account for the missed papers and a refund amounting to $9.90 will be processed back to her credit card within 5 business...

days.Regards,[redacted]Special Services

May 26, 2017   CT Revdex.com Case #: [redacted]     This is in response to your billing concern filed with the Revdex.com.    We apologize for any inconvenience or misunderstanding with your newspaper subscription.   Upon reviewing your account, our records do not...

reflect your cancellation request for December 2016.   Due to our continuous subscription, delivery of the Daily and Sunday newspaper continued until April 02, 2017 which is when we received your written request to cancel.  This resulted in a final bill of $71.26.   Here at the Chicago Tribune, we pride ourselves on offering our customers the best service possible.  The outstanding balance of $71.26 has been removed from your account and ARM Solution Collection has been notified.   We [redacted] you find this resolution satisfactory and should you have any questions regarding this matter, please do not hesitate to contact Customer Service at 1-800-[redacted].   Sincerely,   [redacted] CSSS Team

Thank you for contacting Chicago Tribune.The Chicago Tribune's credit policy; Credit is applied to the account amounting to the cost of the paper missed or damaged, based on the current subscription price. We understand the consumer's concern regarding this matter. As a courtesy, we have applied a...

credit amounting to $3.00 on her account which will be processed back to her credit card within 5 business days. Rest assured that we will continue to work with our distribution team to ensure proper delivery of the newspaper.Regards,[redacted]Special Services

Thank you for contacting The Chicago Tribune regarding consumer's concern.We have waived the balance on the customer's subscription amounting to $25.48 and processed the necessary adjustment. In addition, a request for a refund amounting to $9.38 has been forwarded to our billing department. A full...

refund will be refunded back to consumer's Visa card ending in 3745.Regards,Marie Joyce [redacted]Special Services

Thank you for contacting the Chicago Tribune.As a compensation for the inconvenience the consumer experienced with the delivery issues, additional refund amounting to $10.00 will be processed back to his credit card within 5 business days.Regards,[redacted]Special Services

Thank you for contacting Chicago Tribune.The District Manager assigned in the consumer's area has been alerted to ensure that the consumer's delivery instructions and call back request will be accommodate as soon as possible. Rest assured that we will continue to work with our distribution team to permanently resolve the consumer's delivery issues.Regards,[redacted]Special Services

Thank you for contacting The Chicago Tribune regarding the consumer's concern.We have notified the Delivery Manager assigned in the consumer's area to permanently resolve their delivery issue. Rest assured that our distribution management team is working closely with the consumer's delivery...

contractor to get these service issues resolved and to ensure future papers be delivered to the doorsteps.Regards,[redacted]Special Services

Thank you for contacting The Chicago Tribune regarding the consumer's concern.We have notified the Delivery Manager assigned in the consumer's area to permanently resolve her delivery issue. Rest assured that our delivery team is working through their permanent resolution process to ensure delivery...

of the consumer's newspaper every scheduled day. We have credited consumer's account for the missed deliveries which extended their account's expiration date until April 27, 2016.  In addition, a callback will be made on Friday, March 11, 2016 to service check consumer's delivery.Regards,Marie [redacted]Special Services

Thank you for contacting The Chicago Tribune regarding the consumer's concern.We tried to contact the consumer to further discuss this matter, but we are unable to reach them. We do have a new distributor in consumer's area. Our distribution management team is working closely with the new...

distributor to get these service issues resolved. In addition, our records show that a credit was applied to consumer's account to cover delivery until May 20, 2016.We want to assure the consumer that our delivery team is in communication with us each day as they are working through their permanent resolution process.Regards,[redacted]Special Services

Thank you for contacting The Chicago Tribune regarding the consumer's concern.
We tried to contact the consumer to further discuss this matter, but we are unable to reach him. We have forwarded consumer's delivery concern to our distribution team and instructed to ensure delivery of newspaper...

every scheduled day and to ensure that the condition of his newspaper is acceptable. A follow up call will be made on September 11, 2016 to check on delivery.
Regards,
Nadine [redacted]Special Services

Thank you for contacting The Chicago Tribune regarding the consumer's concern.We tried to contact the consumer to further discuss this matter, but we are unable to reach them. We have notified the Delivery Manager assigned in the consumer's area to permanently resolve this issue and to ensure not to...

deliver the [redacted] paper to the consumer's address. Rest assured that the consumer's concerns is being addressed and that our delivery team is actively working to get this issue resolved.Regards,[redacted]Special Services

February 18, 2018     CT Revdex.com Case #: [redacted]   This is in response to your concern submitted to the Revdex.com. We wish to apologize for any misunderstandings regarding this matter.  From reviewing the information that you provided, and after researching...

this concern, we found the following: Our records do not reflect a cancellation at expiration (November 2017).   Due to our continuous subscription, delivery of the Wednesday, Friday & Sunday newspaper continued until January 30, 2018. On January 30, 2018 via call to our Customer Service Center, you requested to stop delivery and cancel charges.    Based on your dispute with your credit card company and before we processed any refund, they removed (charged back) their October 2017 payment ($25.70) and the January 2018 payment ($42.25).  This charge-back left your account with a balance of $38.39, which prompted the final bill mailed on 2/12/18.  Here at the Chicago Tribune, we pride ourselves on offering our customers the best service possible.  Therefore, please disregard recent bill dated 2/12/18.  The charge of $38.39 associated with the two charge-backs (credit card dispute) is closed out.  Account now reflects zero balance. We thank you for the opportunity to review and clarify what transpired on your subscription account.  Should you have any questions, please do not hesitate to contact me at the number left on your voice mail on February 13, 2018. Sincerely,   Hope [redacted] CSSS Team

September 26, 2017   CT Revdex.com Case #[redacted]
* I’m writing in response to your concern filed with the Revdex.com. Please accept our sincere apology for your frustration with our delivery service.  Our intention to service our customers as they expect, is very important to...

us.  Therefore, I have addressed this concern with our distribution staff for immediate resolution.  They are doing everything possible to ensure three papers are delivered as scheduled; every Sunday. Again, we apologize for the inconvenience caused.  Should you have further questions regarding this matter, please do not hesitate to contact me at the number left on your voice mail on September 21, 2017. Sincerely, Hope [redacted] CSSS Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Dr. [redacted]

Thank you for contacting Chicago Tribune.We have alerted our distribution team to ensure that unwanted deliveries of [redacted] will be stopped at the consumer's address permanently. As an added measure, we have contacted our Regional Manager to further investigate and resolve the issue immediately.Regards,Eunice [redacted]Special Services

Thank you for contacting The Chicago Tribune regarding the consumer's concern.We have talked to the consumer to further discuss delivery issue. A follow up message has been sent to the Delivery Manager assigned in the consumer's area to permanently resolved their delivery issue to ensure to deliver...

future paper by the guaranteed delivery time. Rest assured that our delivery team is working through their permanent resolution process. In addition, we have change the consumer's delivery service from 4 days delivery to an everyday subscription effective April 29, 2016 and credited the account for 4 months which paid the consumer's account until September 22, 2016. On another note, effective September 23, 2016 we have change the consumers everyday subscription back to 4 day delivery.Regards,Marie [redacted]Special Services

April 25, 2017   CT Revdex.com Case # [redacted]   I’m writing in response to your concern filed with the Revdex.com. Your request to stop delivery was forwarded to the appropriate department and we apologize that our sample products, continued to be delive[redacted] to your residence. ...

Failure to stop delivery was reviewed with the local distributor and regional manager.  They will follow up with the delivery contractor to insure that your household is not served.  Additionally, your address has also been placed on our ‘Do Not Deliver’ listing to prevent future courtesy samples. Again, we apologize for the inconvenience caused and should you have further questions regarding this matter, please do not hesitate to contact me at the number left on your voice mail earlier today. Sincerely,   [redacted] CSSS Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11005502, and find that this resolution is satisfactory to me.
Sincerely,
Robert [redacted]

May 18, 2017 CT Revdex.com Rebuttal Case #: [redacted] After receiving another delivery (week of 5/5/17), we can understand the frustration and your rejection to our original response. Concern was re-addressed with our distributor for immediate resolution.  We have been informed; that they have been in direct contact with the delivery contractor and household has been removed from their paperwork.  Also, a service check was done to ensure delivery was ceased.   Again, we sincerely apologize for the inconvenience caused.  Should you have further questions or concern, please do not hesitate to contact me directly at the number left on your voice mail or e-mail sent earlier today.   Sincerely,   [redacted] CSSS Team