Lakeside Tree Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me
Good morning? I neglected to contact you to let you know that we are totally satisfied with the response we received from Chicago Tribune staff? Our paper is being delivered in readable condition each day since they hired a new contractor to take over our route? Thank you for supporting us in this silly, but truly annoying issue? Have a nice week? [redacted]
Sincerely,
[redacted]

December 29, 2016? ? ? ? ? ? ? ?
? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? CT Revdex.com# [redacted] ? ? We sincerely apologize for the frustration you have experienced with our delivery service for your newspaper subscription.? ? Upon addressing this concern with our distributor, we discovered a minor glitch between our systems; under this specific route number, information was not transferring correctly.? Therefore, this address was not listed on contractor’s paperwork? This has now been corrected ? As a valued subscriber, we will do everything possible to ensure your subscription continues to be delivered as expected, every Sunday? I was happy to hear paper was delivered this past weekend? ? Thank you for bringing this matter to our attention and again, our apologies for the inconvenience caused.? Should you have any questions or further concerns regarding this matter, please do not hesitate to contact me at the number provided during my delivery follow ups ? ? Sincerely, [redacted] CSSS Team

Thank you for contacting The Chicago Tribune regarding the consumer's concern.We tried to contact the consumer to further discuss this matter, but we are unable to reach themWe do have a new distributor in consumer's areaOur distribution management team is working closely with the new
distributor to get these service issues resolvedIn addition, our records show that a credit was applied to consumer's account to cover delivery until May 20, 2016.We want to assure the consumer that our delivery team is in communication with us each day as they are working through their permanent resolution process.Regards,[redacted]Special Services

August 10, CT Revdex.com Case # [redacted] We sincerely apologize for the frustration you experienced.? Our records indicate that delivery to your home was stopped on 04/09/due to non-payment.? On 5/25/payment of $was received and posted to your account.? Subscription was
erroneously restarted on 05/27/17.? This restart, automatically prompted system to generate a renewal bill.? Account was then stopped at your request on 06/21/(via mail) and balance pending of $was closed out? Again, we apologize for the inconvenience caused.? We hope you find this resolution satisfactory and should you have any questions, please feel free to call me at the number left on your voice mail earlier today? Sincerely, ? Hope [redacted] CSSS Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me
Sincerely,
[redacted]

Thank you for contacting The Chicago Tribune regarding the consumer's concern
We have contacted the consumer regarding his delivery concernWe have forwarded consumer's delivery concern to our distribution team and instructed to ensure delivery of the? newspaper in a timely mannerIn
addition, callback has been made for the past two weeks to service check delivery and consumer confirmed that paper has been delivered ontime
Regards,
[redacted]Special Services

Thank you for contacting The Chicago Tribune regarding the consumer's concern.Consumer's concern has been forwarded to the distribution departmentA callback has been requested to ensure that consumer's concern will be rectifiedIn addition, our records show that both accounts has been credited
accordingly for the missed papersA month credit has been applied to both accounts to compensate for the inconvenience.Regards,[redacted]Special Services

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me
Sincerely,
[redacted]

Thank you for contacting Chicago TribuneThe consumer's delivery issue has been escalated to the Regional Manager to ensure that this will be highly prioritized for an immediate resolutionWe were advised that they had a discussion with the carrier assigned in the area for further investigationThe consumer will be contacted once they have all the detailsRest assured that we are doing all we can to remedy the miss delivery issue the she is experiencingIn addition, below are the extension applied on the consumer's account for the missed deliveries reported since October 30, 2015.? **Payment of $dated 10/12/to cover the subscription from 10/18/to 12/12/Credits applied for missed paper? extended the subscription through 1/11/2016.? **Payment of $dated 1/04/to cover the subscription from 1/12/to 3/8/Credits applied for missed paper extended the subscription through 4/2/2016.? **Payment of $dated 1/19/to cover the subscription from 4/3/to 5/28/Credits applied for missed paper extended the subscription through 6/18/Regards,Eunice [redacted]Special Services

June 5, ? CT Revdex.com # [redacted] ? ? We wish to apologize for any misunderstandings regarding premium issues.? These were implemented to help defray print and delivery cost associated with these special issues that our readers have come to enjoyThe charge
associated with these premium issues is printed on all our invoices ? Understanding your concern, and as a valued subscriber, we have credited your subscription for the last four premium issues that you have received, dating from October through April 2017, thus extending your expiration date to September 16, ? Furthermore, we have noted on your subscriber account that from this point forward, premium charges will not apply to your account.? ? We [redacted] that this solution proves satisfactory and that you will continue to enjoy your subscription to the Chicago Tribune.? Should you have additional questions regarding this matter, please feel free to contact me directly at the number left on your voice mail earlier last week ? ? Sincerely, ? ? [redacted] CSSS Team

Thank you for contacting The Chicago Tribune regarding the consumer's concern.We have notified our billing department regarding this matter and a refund of $will be refunded back to the credit card on file within business daysIn addition, we have stopped consumer's account effective November
14, 2015.Regards,[redacted]Special Services

Complaint: 11105178
I am rejecting this response because:
Sincerely,
Kishal [redacted]

Thank you for contacting The Chicago Tribune regarding the consumer's concern.We have received a response from our delivery team that they will start taking photos on the area to make sure that no delivery of Inside Shopper and Hoy paper is made. In addition, a callback will be made for the next two...

weeks to service check.Regards,Nadine [redacted]Special Services

August 28, 2017 CT Revdex.com Case # [redacted] I’m writing in response to your concern filed with the Revdex.com.Your request to stop delivery was forwarded to the appropriate department and we apologize that our sample products, continued to be delivered to your residence. ...

Failure to stop delivery was reviewed with the local distributor and regional manager.  They will follow up with the delivery contractor to insure that your household is not served.  Additionally, your address has also been placed on our ‘Do Not Deliver’ listing to prevent future courtesy samples.Again, we apologize for the inconvenience caused and should you have further questions regarding this matter, please do not hesitate to contact me at the number left on your voice mail earlier today.Sincerely, Hope [redacted]CSSS Team

Thank you for contacting The Chicago Tribune regarding the consumer's concern.Our records show that the consumer's subscription was restarted effective January 28, 2016. We have made the necessary adjustment to extend the subscription until April 22, 2017.Regards,Marie Joyce [redacted]Special...

Services

Revdex.com Case # [redacted] - Chicago TribuneThis is in response to your billing concern filed with the Revdex.com. Upon reviewing our phone and email systems our records do not reflect any communication from your phone number or email since October 2017.As noted on our billing...

statements our Customer service hours are Monday through Friday, 7am till 5pm CST and Saturday and Sunday 7am till 12pm CST. We can also be reached at [email protected]. Due to our continuous subscription policy, Sunday only delivery continued on account 15626628 until 12/31/17 after the 10/15/17 payment was charged back by your credit card company. This resulted in a final bill of $37.95. As a courtesy the outstanding balance of $37.95 has been cancelled from your account.On account [redacted], Sunday only delivery has been cancelled as of 2/19/2018 and the recent payment on 2/4/18 of $37.09 will been refunded.On account [redacted], Sunday only delivery has been cancelled as of 2/19/2018 and the prorated amount of $ 26.80 will be refunded.Thank you for the opportunity to review your accounts and please contact us if we can further assist you in the future.HeatherCSSS Team

November 14, 2017 CT Revdex.com Case # [redacted]  This is in response to your concern forwarded to the Revdex.com.Please accept our sincere apology for the delay addressing your refund concern.  Following up with our finance department we found that a refund check was mailed...

to you upon cancellation on August 09, 2017.  During your call inquiring on refund status in October 2017, our finance department researched and found check was still outstanding (we believe it was lost in transit).  Check was canceled and replacement was mailed October 20, 2017.  As per our conversation on November 02, 2017, the October refund had not arrived.  Our finance department canceled this check and expedited a new one which was mailed to your address via Federal Express.  During my follow up call yesterday afternoon, I was happy to hear, refund was received. We thank you for bringing this to our attention and again, we apologize for the frustration and inconvenience caused.Sincerely, Hope [redacted]CSSS Team

Thank you for contacting The Chicago Tribune regarding the consumer's concern.Based on our records, customer's subscription started May 24, 2015. Consumer paid $** which was posted on May 21, 2015. This payment will cover consumer's delivery from May 24, 2015 to August 1, 2015. Payment for $** which...

was posted on the account on October 6, 2015 covered consumer's delivery from  August 2, 2015 to October 17, 2015. Account was stopped due to non payment effective January 17, 2016. Consumer's account was restart effective February 21, 2016. We received a payment for $** which was posted on February 29, 2016. This payment was for consumer's delivery from October 18, 2015 to January 16, 2016. In addition, consumer contacted the Chicago Tribune customer service center and requested to stop delivery effective March 23, 2016. We have waived the outstanding balance on the account amounting to $[redacted] for delivery from February 21, 2016 to March 22, 2016. Regards,Marie [redacted]Special Services

December 12,...

2016                                      ...⇄ CT Revdex.com# [redacted]     We sincerely apologize for the frustration you have experienced with our delivery service for your newspaper subscription.   This concern has been addressed with our distribution team and regional managers for immediate resolution.  After speaking to the delivery contractor they have promised to service check the account confirming delivery is as expected.     In regards to address change mentioned, no change appears on this account however; your telephone number was linked to an old account.  This caused both accounts to come up when using our automated system, directing you then to a live representative since it will not recognize which account to use.  This has now been corrected and you can use all the features offered through our automated system.  Telephone number is assigned only to your household.    As a valued subscriber, we will do everything possible to ensure the Chicago Tribune continues to be delivered as expected, every Wednesday, Friday and Sunday.  I was happy to hear it has been on time all last week.      Thank you for bringing this matter to our attention and again, our apologies for the inconvenience caused.  Should you have any questions or further concerns regarding this matter, please do not hesitate to contact me at the number left on your voice mail last week.     Sincerely, [redacted] CSSS Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12072083, and find that this resolution is satisfactory to me.
Sincerely,
Kwajalein [redacted]