Lakeside Tree Service

Thank you for contacting The Chicago Tribune regarding the consumer's concern.We have talked to consumer to discuss issue further. We have made a follow up to our delivery team and alerted the delivery manager assigned to consumer's area regarding this on ongoing delivery issue. Necessary complaint...

has been brought up to their attention to elevate the concern in a higher level of supervision. In addition, a callback will be made on Saturday, February 13, 2016 to check the progress of delivery.Regards,Marie Joyce [redacted]Special Services

May 26, 2017CT Revdex.com Case # [redacted] Thank you for contacting the Chicago Tribune in regards to your subscription.Due to our ongoing review of your subscription concern, we are requesting additional response time to this matter.  A final response to your concern will be available by...

Wednesday, May 31, 2017.  We appreciate the opportunity to service your subscription and [redacted] that this request is acceptable to you. Sincerely,[redacted]CSSS Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
David [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11102482, and find that this resolution is satisfactory to me.
Sincerely,
David [redacted]

July 12, 2017CT Revdex.com Case #:  [redacted] Please accept our sincerest apology for the inconvenience you have experienced due to a result of newspaper delivery issues.  We have been informed by our Regional Manager, R. [redacted] that this address was removed from the carrier’s list and recent...

delivery was a carrier error.  Carrier has been removed from delivering in this area and address will continue to be serviced checked to ensure no more deliveries are made.Should you have any questions, please do not hesitate to contact me directly at the number left on your voice mail earlier today. Hope [redacted]CSSS Team

October 11, 2017   CT Revdex.com Case # [redacted]   I’m writing in response to your concern filed with the Revdex.com. Your request to stop delivery was forwarded to the appropriate department and we apologize that our sample product, continued to be delivered to your residence. ...

Failure to stop delivery was reviewed with the local distributor and regional manager.  They will follow up with the delivery contractor to insure that your household is not served.  Additionally, your address has also been placed on our ‘Do Not Deliver’ listing to prevent future courtesy samples. Again, we apologize for the inconvenience caused and should you have further questions regarding this matter, please do not hesitate to contact me at the number left on your voice mail earlier today. Sincerely,   Hope [redacted] CSSS Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11184911, and find that this resolution is satisfactory to me.
Sincerely,
Ming [redacted]

September 7, 2017 CT Revdex.com Case # [redacted]   We wish to apologize for any inconvenience or misunderstanding that you might have experienced as a subscriber. All Chicago Tribune subscriptions are continuous as noted on all renewal notices.  The following verbiage regarding continuous...

subscriptions appears as follows: This is a continuous subscription that may be cancelled at any time.  To cancel or make changes to your subscription, you must call us at ###-###-####.  We do not accept written correspondence (as these go to our processing center).  You will be charged for any newspapers delivered prior to cancellation. Renewal notices are sent four weeks in advance to allow sufficient time for our subscribers to stop or make any changes to their account.  Upon reviewing your account, our records reflect; no request to stop at expiration (April 2017).  Bill dated July 08, 2017 is for delivery service from April 2017 to July 2017.  Due to our continuous subscription, delivery of the Sunday newspaper continued until July 03, 2017. This resulted in a final bill of $16.13. As a valued past subscriber, we wish to inform you, that the pending balance of $16.13 has been cancelled from your account and ARM Solutions Collection has been notified. Thank you for the opportunity to clarify any confusion this may have caused and we hope you find this resolution satisfactory.  Should you have any questions regarding this matter, please do not hesitate to contact me at the number left on your voice mail on August 21, 2017.  Sincerely,   Hope [redacted] CSSS Team

December 12, 2017                          ...

                        CT BB Case # [redacted]   I’m writing in response to your concern submitted to the Revdex.com. We wish to apologize for the inconvenience you have experienced with our courtesy sample product.   It is regrettable that this same situation led you to cancelling your original subscription; however, we understand the action that you took.  We have placed your address on our ‘Do Not Deliver’ listing to prevent future courtesy samples.   Should you have any further questions or concerns regarding this matter, please feel free to contact me directly at the number or e-mail listed on my e-mail sent to you earlier this morning.   Sincerely,   Hope [redacted] CSSS Team

Thank you for contacting The Chicago Tribune regarding the consumer's concern.
We have contacted the consumer regarding her delivery concern. Informed consumer that the delivery team has been notified to deliver the paper to their requested location. We have received a response from the delivery...

team that they will take care of the issue. In addition, callback will made every week to service check their delivery.
Regards,
[redacted]Special Services

Initial Business Response /* (1000, 5, 2015/08/15) */
Thank you for contacting Chicago Tribune.
We have notified the distribution team and the District Manager confirmed that the consumer has been contacted on August 11, 2015 regarding the delivery issues. Rest assured that we will continue to...

work with our delivery team to ensure consistent delivery of the newspaper. Unfortunately, we are unable to accommodate the consumer's request. In addition to the credits applied on the consumer's account for the missed deliveries, the best we can offer is a 26-week extension on his account as a compensation for the inconvenience he has experienced with the delivery issues. This credit will extend his subscription from December 13, 2015 to June 12, 2016.
Regards,
[redacted]
Special Services
Initial Consumer Rebuttal /* (2000, 7, 2015/08/17) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I will be happy with this resolution as long as they follow through with these delivery issues and insure that the delivery service that they use will be held accountable. I accept the extra 26 weeks and will give the Chicago Tribune the chance to correct the delivery issue. However, if the situation continues now or in the future I will file another complaint.

February 7, 2017CT Revdex.com # [redacted] I’m writing in response to your concern submitted to the Revdex.com.Upon reviewing your account, we noticed the amounts of your payments do not match your billing statements. Because account will amortize at the bill rate, your payments, based on...

prior rate, will not cover a four week period.  Also, some months have five weeks; this also will cause your subscription to go into arrears by a few weeks each year. As a valued subscriber, we have adjusted your current rate thus extending your expiration date to February 18, 2017.  An updated bill will be mailed this week.  Please keep in mind that discounted rates are not permanent and duration will be based on your payment.  We hope this solution proves satisfactory and that you continue enjoying your subscription.  Should you have any questions regarding this matter, please do not hesitate to contact me at the number left on your voice mail earlier today. Sincerely, Hope [redacted]CSSS TeamTell us why here...

Complaint: [redacted]
I am rejecting this response because: It's not good enough response for the aggravation I had from Tribune employees doing something illegal.  
Sincerely,
Lori [redacted]

July 28, 2017CT Revdex.com # [redacted] This is in response to your concern forwarded to the Revdex.com.Thank you for the opportunity to speak to you on July 19th to discuss our billing policies and procedures.  Please note that all subscriptions are continuous, as noted on all...

renewal notices. As mentioned in our conversation, our records now reflect the following;Payment received in July covered delivery period of March 02, 2017 through July 15, 2017.     At present, account is permanent stopped.All files, including [redacted] have been updated.  Please be assured this does not affect your credit. We hope you find this resolution satisfactory and again, we apologize for the inconvenience.  Please do not hesitate to contact us at ###-###-#### should you decide to restart your subscription.  Sincerely, Hope [redacted]CSSS Team

Thank you for contacting The Chicago Tribune regarding the consumer's concern.We have made a follow up to our delivery team and alerted the delivery manager assigned to consumer's area regarding this on ongoing delivery issue of the consumer. Necessary complaint has been brought up to their...

attention to elevate the concern in a higher level of supervision. Consumer's account was credited for the missed deliveries which extended the subscription until November 12, 2017. In addition, a callback will be made on Sunday by 9:00 am to check the progress of delivery.Regards,Marie [redacted]Special Services

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11134435, and find that this resolution is satisfactory assuming, of course, this actually happens. As I've said in the past, I've seen the delivery person simply flinging papers on every porch without looking at a list. My fingers are crossed this works. Time will tell.
Sincerely,
Lynn [redacted]

Thank you for contacting The Chicago Tribune regarding the consumer's concern.We have made the necessary adjustment and requested a refund of $13.88 to our billing department. A refund for the full amount will be processed back to your credit card within 5 business days.Regards,[redacted]...

[redacted]Special Services

Complaint: 10946756
I am rejecting this response because:I received another incomplete paper last Sunday (11/22).  When I called to complain, I was guaranteed a complete paper today, which is Thanksgiving.....It gets worse, I waited for my paper for 2 hours and never received it! I called customer service again, and the uaranteed my complete paper would be delivered within the next hour....I waited as long as I could and when I returned home, it mever was delivered!! I will be calling daily until this is remedied.... 
Sincerely,
Dana [redacted]

April 11, 2017   CT Revdex.com Case # [redacted]   I’m writing in response to your concern filed with the Revdex.com. Your request to stop delivery was forwarded to the appropriate department and we apologize that our sample products, continued to be delivered to your residence. ...

Failure to stop delivery was reviewed with the local distributor and regional manager.  They will follow up with the delivery contractor to insure that your household is not served.  Additionally, your address has also been placed on our ‘Do Not Deliver’ listing to prevent future courtesy samples. Again, we apologize for the inconvenience caused and should you have further questions regarding this matter, please do not hesitate to contact me at the number left on your voice mail earlier today. Sincerely,   [redacted] CSSS Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Viju [redacted]