Lakeside Tree Service

Thank you for contacting The Chicago Tribune regarding consumer's concern.We have received a response from our delivery team that a service check will made on consumer's area to make sure that delivery will resume accordingly. In addition, consumer's Chicago Tribune account has been credited which extends account's expiration until May 31, 2016. Rest assured that we are providing our distribution team with all the information and feedback we are receiving from subscribers to help them find the root cause of the issues.Regards,[redacted]Special Services

April 25, 2017     CT Revdex.com Case# 12072083     Please accept our apology for the trouble and inconvenience you have experienced in getting a copy of the March 26th paper. As discussed during our telephone conversation earlier today, I agree this could have been...

handled differently. Distribution should have alerted Circulation and Customer Service of their shortage.  This would have allowed the representative to provide accurate information to any customer calling with the same concern.   Our intention to service our customers as they expect is very important to us.  Distribution will now include Customer Service on any future shortage notifications.  Also, please be assured that your account was credited accordingly and, in addition, we have added two weeks to your account.     Again, we apologize for the frustration and hope you find this resolution satisfactory.     Sincerely, Hope R[redacted]    CSSS Team

Thank you for contacting The Chicago Tribune regarding the consumer's concern.We have sent an urgent message to the district manager assigned in consumer area and to the delivery contractor to stop delivery of the Red Plum immediately. In addition, a callback will be made on Thursday, March 17, 2016...

by 9:00 am to ensure that delivery is stop. Regards,Marie [redacted]Special Services

Thank you for contacting The Chicago Tribune regarding the consumer's concern.We have talked to the consumer to check if The [redacted] newspaper was delive[redacted] this week and consumer confirmed that they did not receive any [redacted] newspaper. The delivery contractor has been notified to ensure to...

stop delivery of the newspaper moving forward. We will continue to monitor the consumer's subscription and a callback will be made on Thursday, December 24, 2015 to check on delivery.Regards,[redacted]Special Services

October 13, 2017 CT Revdex.com Case #: [redacted] I am writing in response to your concern submitted to the Revdex.com. Our sincere apology for the inconvenience and frustration you have experienced due to sporadic delivery of newspapers and advertisements.  Our local distribution office...

has been notified to include your address on the no sample listing and cease delivery of any products to your household. Again, we apologize for the inconvenience this has caused.   Sincerely, Hope [redacted] CSSS Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Thank you for contacting The Chicago Tribune regarding the consumer's concern.We tried to contact the consumer to further discuss this matter but we are unable to reach them. We have made a follow up to the District Manager and requested to have a service in the consumer's area to ensure delivery of their newspaper to the side door. We want to assure the consumer that our distribution management team is actively working closely with the contractor to get these service issues resolved. In addition, a courtesy call will be made on Sunday, November 22, 2015 by 9:00 am to check the delivery.Regards,Marie [redacted]Special Services

Complaint: [redacted]
I am rejecting this response because:  The issue has not been resolved.  The paper is still not being delivered!  Again the address is [redacted]., Valporaiso IN 46383.  This subscription was initiated on the 19th of October with a promised start date of October 20th.  They process a charge on my credit card on the 20th, yet still have not managed to deliver a newspaper.  Every time I call the 1 800 TRIBUNE number I get falsely reassured that they will look into the problem and I'll get a paper tomorrow.  IT HAS BEEN A MONTH!!!!  I just now hung up with them and once again; very sorry, we'll look into to, you'll get a paper tomorrow.......blah blah blah blah.
Sincerely,
[redacted]

March 2, 2018 CT Revdex.com# [redacted] This is in response to your concern forwarded to the Revdex.com office. Confirming our telephone conversation yesterday afternoon, we apologize for any inconvenience or misunderstanding with your newspaper subscription. As discussed, after reviewing the...

information that you provided, and after researching this concern, we found our records do not reflect a cancellation at expiration (November 2017).   Due to our continuous subscription, delivery of the Wednesday, Thursday, Friday & Sunday newspaper continued until January 02, 2018. Here at the Chicago Tribune, we pride ourselves on offering our customers the best service possible.  Therefore, please disregard bill dated 1/07/18 and recent collection letter.  The charge of $29.27 associated with delivery, has been closed-out.  Account now reflects zero balance and ARMs Solution was notified to cease collection.  Please be assured this does not affect your credit rating. We thank you for the opportunity to review and clarify what transpired on your subscription account.  Should you have any questions, please do not hesitate to contact me directly.   Sincerely,  Hope [redacted] CSSS Team

Complaint: [redacted]
I am rejecting this response because:  Newspaper is still not delivered ontime. The second delivery team is putting the paper by the garage door, but it takes 2 teams to do so. The delivery person assigned to this community continues to throw the paper by the curb or sidewalk between 820a-845a, which is unacceptable. The other day when we had bad rainstorms, I drove around to find ALL the newspapers were by the curb, which means they were all soaked as was mine due to the driveways slanted toward the street & the paper lying in water. You couldn't get the papers apart & the printing was running into each other. I've called the Mgr several times, but he refused to return my calls on this ongoing issue. In all the years we've had the Chgo Tribune, this is the absolute worst Customer Service & delivery.  My neighbors are all read to quit. I'd so disgusted I would too if it weren't for collecting the papers from neighbors/doctor/dentist in the area & taking them to the local [redacted] for the homeless dogs & cats. I just don't know where to turn to for help. Very upsetting to say the least. I've always thought of the Chicago Tribune as being an upstanding company...I guess not. If they don't have any ethics as a company, how can you rely on what is being printed in their papers?
Sincerely,
Robert [redacted]

Thank you for contacting The Chicago Tribune regarding the consumer's concern.Effective August 22, 2011, Chicago Tribune no longer offers any vacation credits. Our policy is in line with what many other newspapers and subscription service companies have already put into place. As a Chicago Tribune...

subscriber, our consumers are subscribing for a period of time not for individual papers. We can credit vacation hold which are more than 30 days. In addition, we are on continuous subscription, which means that consumer's paper is delivered and billed without any action on their part until cancelled. For them to cancel or make changes to their subscription, they must call the customer service center at 1-800-TRIBUNE. Consumer must notify us by phone or they will be charged for any newspapers delivered prior to cancellation.On another note, our records show that consumer's account was stopped effective March 9, 2016. We have waived the balance amounting to $124 to zero out the consumer's account.Regards,[redacted]Special Services

Initial Business Response /* (1000, 5, 2016/05/27) */
The large sections of tree have been removed from the front yard of the home in the complaint. We apologize for the delay.
Initial Consumer Rebuttal /* (2000, 7, 2016/06/01) */
(The consumer indicated he/she ACCEPTED the response from the...

business.)
I can confirm that Lakeside did remove the remaining tree sections from my mother's yard and the case can be closed.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint: 10887161
I am rejecting this response because:
the paper is still not being delivered to the side door
Sincerely,
Philip [redacted]

March 15, 2018   CT Revdex.com Case # [redacted]   I’m writing in response to your concern submitted to the Revdex.com. We apologize that our courtesy sample continued to be delivered to your residence. Failure to stop was addressed with our local distributor and regional manager. ...

They followed up with the delivery contractor and your address will be service checked to confirm delivery has ceased. Again, we apologize for the inconvenience caused and should you have further questions regarding this matter, please do not hesitate to contact me at the number left on your voice mail earlier today.   Sincerely,   Hope [redacted] CSSS Team

Revdex.com:  I have received copies of the Post Tribune for the past 3 days.  On 2-11 and 2-12 I received 2 copies so there is still a problem with the delivery contractor.  Maybe a congressional investigation will solve the problems.  That's meant as a joke not a formal request!
I have reviewed the response made by the business in reference to complaint ID 11021520, and find that this resolution is satisfactory to me.
Gayle [redacted]

Thank you for contacting The Chicago [redacted] regarding the consumer's concern.
We tried to contact the consumer to further discuss this matter, but we are unable to reach her. We have notified the Delivery Manager assigned in the consumer's area to permanently resolve her delivery issue for her...

paper to be labeled with her name and unit number. Rest assured that our delivery team is working through their permanent resolution process.
In addition, we will call consumer to check the progress of delivery and applied a 2 weeks credit on consumer's account which extends the paid through date of the subscription until December 2, 2015.
Regards,
[redacted]
Special Services

Thank you for contacting The Post Tribune regarding the consumer's concern.We have notified the Delivery Manager assigned in the consumer's area to permanently resolve her delivery issue and reminded consumer's delivery contractor that future papers must be delivered inside the building in front of...

consumer's apartment door. Rest assured that our delivery team is working through their permanent resolution process. In addition, we have requested a callback from a local manager to discuss the issue further.Regards,Marie Joyce [redacted]Special Services

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
Martin [redacted]