Lakeside Tree Service

December 20, 2016   CT Revdex.com Case #: [redacted]       This is in response to your delivery concern rebuttal to the Revdex.com.   Confirming our telephone conversation last week, I found that your neighbor’s household had also been chosen to receive a courtesy sample subscription.  Therefore, upon having a shared driveway you saw their copy of the Chicago Tribune on November 27th.   Both households have been removed from our sample listing; no further sample products will be delivered.   We sincerely apologize for any inconvenience that you experienced and appreciate your patience as we worked in getting this matter resolved.    Sincerely,   [redacted] CSSS Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Thank you for contacting Chicago Tribune.We understand the consumer's concern. As a compensation for the inconvenience, we have scheduled the consumer's account to resume on Sunday, February 28, 2016. We have applied a credit on her account and she will receive free deliveries from February 28, 2016...

to September 3, 2016.Regards,Eunice Hope [redacted]Special Services

Thank you for contacting The Chicago Tribune regarding the consumer's concern.We have notified the distribution management team assigned in the consumer's area to get these service issues resolved. Rest assured that our delivery team is working through their permanent resolution process. In...

addition, we have applied a credit on the consumer's account which extended the account's expiration date until February 11, 2016.Regards,[redacted]Special Services

December 29, 2016         ...

                                        ...⇄ CT Revdex.com# [redacted]     We sincerely apologize for the frustration you have experienced with our delivery service for your newspaper subscription.   Upon addressing this concern with our distributor, we discovered a minor glitch between our systems; under this specific route number, information was not transferring correctly.  Therefore, this address was not listed on contractor’s paperwork.  This has now been corrected.   As a valued subscriber, we will do everything possible to ensure your subscription continues to be delivered as expected, every Sunday.  I was happy to hear paper was delivered this past weekend.     Thank you for bringing this matter to our attention and again, our apologies for the inconvenience caused.  Should you have any questions or further concerns regarding this matter, please do not hesitate to contact me at the number provided during my delivery follow ups.     Sincerely, [redacted] CSSS Team

Thank you for contacting The Chicago [redacted] regarding the consumer's concern.We have talked to consumer to discuss delivery issue and agreed to resolve this matter. We have notified the contractor in consumer's area to be reminded that future papers must be labelled with consumer's name and unit number. In addition, a callback will be made on Wednesday, November 18, 2015 to check the progress of delivery.Regards,[redacted]Special Services

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I would like to add that if nothing is done but the credited delivery that future delivery problems will be taken care of with credited service 
Sincerely,  
[redacted]

Thank you for contacting The Chicago Tribune regarding the consumer's concern.We have contacted the consumer to further discuss this matter. Informed consumer to disregard the bill amounting to $38.45. The amount has been waived.Regards,Nadine [redacted]Special ServicesTell us why here...

Thank you for contacting The Chicago Tribune regarding the consumer's concern.We have contacted the consumer regarding his delivery concern. Informed consumer that the delivery team has been notified to deliver the paper to their requested location and every scheduled day. Consumer's account has...

been credited for 2 weeks as a compensation which will extend consumer's account from January 22, 2017 to February 4, 2017. In addition, callback will made every week to service check their delivery.Regards,[redacted]Special Services

Complaint: [redacted]
I am rejecting this response because:Chicago Tribune (in the Philippines) told me on 8/8/2016 someone would contact me from The Chicago Tribune in the USA in 24-48 hours about this issue.  As of today 8/12/2016 this has not happened.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Philip [redacted]

Thank you for contacting The Chicago Tribune regarding the consumer's concern.We have notified our billing department regarding this matter and a refund of $120 will be refunded back to the credit card on file within 5 business days. In addition, we have stopped consumer's account effective November...

14, 2015.Regards,[redacted]Special Services

Thank you for contacting The Chicago Tribune regarding the consumer's concern.We tried to contact the consumer to further discuss this matter but we are unable to reach them. We have notified the Delivery Manager assigned in the consumer's area to permanently resolve their delivery issue and to...

remind the  delivery contractor that future papers must be delivered to the side door. Rest assured that our delivery team is working through their permanent resolution process. In addition, a callback will be made on Sunday, November 8, 2015 to check the progress of consumer's delivery.Regards,Marie [redacted]Special Services

February 22, 2017 CT Revdex.com Case [redacted] Thank you for contacting the Chicago Tribune in regards to your Sunday only subscription.Due to our ongoing review of your subscription concern, we are requesting additional response time to this matter.  A final response to your inquiry will be...

available by Friday, February 24, 2017.  We appreciate the opportunity to service your subscription and hope that this request is acceptable to you. Sincerely,[redacted]CSSS TeamTell us why here...

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Thank you for contacting The Chicago Tribune regarding customer's concern.We have contacted the consumer on Sunday, March 27, 2016 to check on delivery. The consumer confirmed that their paper was delivered by the garage door before 8:00 am.We have sent a follow up escalation to the Regional Manager assigned in their area to continue to service check the consumer's  delivery. In addition, a follow up message has been forwarded to the carrier assigned in the consumer's area to ensure that the customer newspapers arrive by the guaranteed delivery time and to deliver their paper by the garage door. Regards,Nadine [redacted]Special Services

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Thank you for contacting The Chicago Tribune regarding the consumer's concern.Our records show that a payment amounting to $[redacted] has been posted on the consumer's account effective March 25, 2016. We have requested for a refund check which will receive by the consumer within 28 business days.Regards,Marie [redacted]Special Services

Thank you for contacting The Chicago Tribune regarding the consumer's concern.
We have contacted the consumer through email to further discuss this matter and received a response. Consumer agreed to the discounted rate of $7.50 per week for the next 26 weeks and we have confirmed that he will no...

longer be charged for the Premium Issues.
Regards,
Nadine [redacted]Special Services