Lakeside Tree Service

October 12, 2017 CT Revdex.com Case #: [redacted] This is in response to your concern filed with the Revdex.com. Premium issue fee was implemented to defray both print and delivery costs associated with these special issues our readers have come to enjoy.  The charge associated with these...

premiums issues are printed on our invoices.  However, we do understand your concern and as a valued subscriber, we have noted your subscriber account and premium charges will not apply to your account.  However, the actual verbiage will reflect on all our documents. We also took notice of your request for a reduced rate and we are happy to inform you we have adjusted your account to $100.75 for 13 weeks versus $155.85 as stated on the advance notice mailed on September 24, 2017.  Your credit card statement will reflect a $155.85 charge and then, within 7-10 business days you’ll see a refund of $55.10 We hope that the information provided has been helpful, solution proves satisfactory and that you will continue to enjoy your subscription to the Chicago Tribune.   Hope [redacted] CSSS Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Ernesto [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Cheryl [redacted]

Thank you for contacting The Chicago Tribune regarding the consumer's concern.Based on our records, the bill that was received by the consumer amounting to $17.41 is for the papers that was delivered to customer address. Consumer's subscription was stopped effective October 11, 2015 and we have...

waived the outstanding balance to closed out consumer's account.Regards,[redacted]Special Services

February 25, 2017 CT Revdex.com [redacted]   I’m writing in response to your concern submitted to the Revdex.com. Please accept our sincere apology for the frustration you have experienced with our delivery service.  Concern has been addressed with distribution and regional managers for immediate resolution. Our intention to service our customers as they expect is very important to us.  Therefore, as requested, a full refund in the amount of $20 will be mailed to you.  You should receive your check within 2-3 weeks.  Additionally, as agreed during our telephone conversation earlier, we’ll deliver the Sunday paper, free of charge, for the next three weeks.  During this time, I will follow up to ensure delivery is as expected.  Again, we apologize for any inconvenience caused and appreciate the opportunity in getting this matter resolved.   Sincerely, [redacted] CSSS Team

Thank you for contacting The Chicago Tribune regarding the consumer's concern.We tried to contact the consumer to further discuss this matter, but we are unable to reach them. Our delivery team has been alerted and necessary complaint has been brought up to their attention to elevate the concern in...

a higher level of supervision and to ensure to deliver the consumer's newspaper to the side door stoop. We are unable to call consumer after 4:30 pm since our office is close. However, a callback will be made on Sunday,  February 14, 2016 by 9:00 am to check on delivery.Regards,Marie Joyce [redacted]Special Services

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Thank you for contacting The Chicago Tribune regarding the consumer's concern.We do have a new distributor in consumer's area. Our distribution management team is working closely with the new distributor to get these service issues resolved. Rest assured that our delivery team is actively working to...

ensure delivery of consumer's newspaper every scheduled day. In addition, we have credited consumer's account which will cover consumer's delivery until April 10, 2016.Regards,Marie Joyce [redacted]Special Services

Complaint: [redacted]
I am rejecting this response because:I want reimbursement for papers I have to buy,paying almost 7$ for paper I should receive for 1.89$,and how bout the time I fell down and laid there for an hour cause nobody could pick me up I want a 100$ gift certificate to wal Mart so I could buy my medication with until you do that I will notbe satisfied    
Sincerely,
[redacted]

Thank you for contacting The Chicago Tribune regarding the consumer's concern.Our records show that credits were applied on consumer's account for the missed deliveries. We have sent an email confirmation of the cancellation to the consumer and requested a refund of $21.30 which will be mailed to...

the consumer within within 28 days.Regards,Marie [redacted]Special Services

Complaint: [redacted]
I am rejecting this response because: It it simply untrue.  I did contact customer service by phone with no results on multiple occasions; Thus necessitating having to return a statement with CANCEL written on it. My original order was for a 2-week delivery, which was PAID-IN-FULL.  
Sincerely,
Kathryn [redacted]

Thank you for contacting Chicago Tribune. The consumer's delivery issue has been escalated to the Regional Manager to ensure that this will be highly prioritized for an immediate resolution. We were advised that they had a discussion with the carrier assigned in the area for further investigation. The consumer will be contacted once they have all the details. Rest assured that we are doing all we can to remedy the miss delivery issue the she is experiencing. In addition, below are the extension applied on the consumer's account for the missed deliveries reported since October 30, 2015. **Payment of $40.00 dated 10/12/15 to cover the subscription from 10/18/2015 to 12/12/2015. Credits applied for missed paper  extended the subscription through 1/11/2016. **Payment of $40.00 dated 1/04/2016 to cover the subscription from 1/12/2016 to 3/8/2016. Credits applied for missed paper extended the subscription through 4/2/2016. **Payment of $40.00 dated 1/19/2016 to cover the subscription from 4/3/2016 to 5/28/2016 . Credits applied for missed paper extended the subscription through 6/18/2016. Regards,Eunice [redacted]Special Services

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I expect a follow-up message from the Chicago Tribune by Friday, March 16, as stated.
Sincerely,
Christine [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10989234, and find that this resolution is satisfactory to me.
I would like to suggest that you replace your current distribution process with one that prevents situations like this from occurring.  Using off shore call centers and third party vendors are very costly in the long term.  I sincerely hope that this problem has been successfully resolved. 
Sincerely,
Thomas [redacted]

Thank you for contacting The Chicago Tribune regarding the consumer's concern.We have notified our distribution management team assigned in the consumer's area to permanently resolve her delivery issue. We are  working closely with the distributor to ensure delivery of the newspaper every...

scheduled day. In addition, consumer's account has been credited for the missed deliveries which extended the paid through date until May 29, 2016.Regards,Marie Joyce [redacted]Special Services

February 22, 2017 CT Revdex.com Case #: [redacted]   I am writing in response to your concern submitted to the Revdex.com.    Please accept our sincere apology for the frustration you have experienced with our delivery service.  Upon receipt of your...

concern, it was addressed with distribution and regional managers for immediate resolution.  Additionally, we have applied a full week credit to your subscription.   As a valued subscriber, we will do everything possible to ensure the Chicago Tribune continues to deliver as expected, every Wednesday, Friday and Sunday.    Again, we apologize for the inconvenience caused.  Should you have any questions or problems, please do not hesitate to contact me at the number left on your voice mail earlier today.   Sincerely, Hope [redacted]CSSS TeamTell us why here...

Thank you for contacting The Chicago Tribune regarding the consumer's concern.We have notified our distribution management team assigned in the consumer's area to work closely with the delivery contractor to get these service issues resolved and to stop the delivery of the [redacted] paper at...

consumer's address. Rest assured that our delivery team is in communication with us each day as they are working through their permanent resolution process.Regards,Marie [redacted]Special Services

Thank you for contacting The Chicago Tribune regarding the consumer's concern.We have notified the Delivery Manager assigned in the consumer's area to service check on delivery and to ensure future newspapers of the consumer be delivered on the driveway next to their mailbox. In addition, a callback...

will be made on Sunday, March 13, 2016 by 9:00 am to check the progress of consumer's delivery.Regards,Marie [redacted]Special Services

December 16,...

2016                                      ...⇄ CT Revdex.com# [redacted]     I’m writing in response to your billing concern submitted to the Revdex.com.   We sincerely apologize for the frustration you experienced.  During my conversation with Mr. [redacted] earlier today, I confirmed that indeed account had been stopped and paid for in August.  However, due to human error, a specific code was not processed prior to the payment posting which allowed the system to re-activate the subscription.   Please note that as of today, the following actions have been taken: 1.        Account has been permanently stopped 2.       Balance pending has been adjusted accordingly. 3.       All files, including [redacted] have been updated.  This will not affect your credit.    Thank you for bringing this matter to our attention and again, our apologies for the inconvenience caused.  Should you have any questions or further concerns regarding this matter, please do not hesitate to contact our Customer Service Department at 1-800-[redacted]     Sincerely, [redacted] CSSS Team

February 5, 2018   CT Revdex.com Case #: [redacted]  This is in response to your concern filed with the Revdex.com.    Upon reviewing your account, our records do not reflect a cancellation at expiration (November 2017).   Due to our continuous subscription, delivery...

of the Wednesday, Friday & Sunday newspaper continued until January 13, 2018. This resulted in a final bill of $26.99. Here at the Chicago Tribune, we pride ourselves on offering our customers the best service possible.  As confirmed during your call to our Customer Service Department on January 13, 2018, the outstanding balance of $26.99 has been cancelled.  Account status reflects as closed with a zero balance. We hope you find this resolution satisfactory and should you have any questions regarding this matter, please do not hesitate to contact me at the number left on your voice mail on January 16, 2018.   Sincerely,   Hope [redacted] CSSS Team