Laptop Charger Factory

Thank you for contacting me, however as I have mentioned many times I have not received the 3rd [redacted] chargerI have received packages from you is this what you are speaking about I have received package that only contained [redacted] chargers A second package that only contained charger but it was the wrong chargerAnd a 3rd package that again only contained charger however it again was the wrong chargerIt was identical to to the previous wrong charger (the Second Package) Please see that I have explained this at least twice in my many emails to you and that I have also sent you pictures showing what I received Attached is what I have also sent to " [redacted] " regarding my dispute with Laptop charger

Hi,This is to inform you that we shipped the order to the customer's shipping address which you can see below with the tracking details.Date Of Order placed 06/08/2015Date of order being shipped 06/09/2015Shipping Address:- [redacted] *** Ship Carrier:- USPSTracking Id:- [redacted] Tracking details shows that it has already been delivered to the customer's shipping address.June 15, , 1:pm Delivered, In/At Mailbox [redacted] ** *** Customer has to at least check with the usps as they show the package as delivered in the mailbox and the mail box must have been checked.Thanks! [redacted]

Hi,This order has been shipped already shipped and we have provided tracking details to customer.It is taking time but yes usps will deliver it for sureThanks!

Complaint: [redacted] I am rejecting this response because: Thank you for contacting me, however as I have mentioned many times I have not received the 3rd [redacted] chargerI have received packages from you is this what you are speaking about I have received package that only contained [redacted] chargers A second package that only contained charger but it was the wrong charger....And a 3rd package that again only contained charger however it again was the wrong chargerIt was identical to to the previous wrong charger (the Second Package)Please see that I have explained this at least twice in my many emails to you and that I have also sent you pictures showing what I received Attached is what I have also sent to "Google Trusted Stores" regarding my dispute with Laptop charger Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because: Hopefully the charger arrives before my child leaves campus for the summer; otherwise we are all at a lossIt seems to me if you have a customer that is not satisfied with how the ordering process was handled, even if you agree to reund the Next Day Air fee (which I don't have back yet) you would have still placed it in next day shipping for customer satisfaction, Obviously notThe tracking information says day shippingIf the package as sent 4/29/2nd day would have been yesterday 5/1/4, yet I still have no item I cannot wait until this is resolvedI hope the item arrives before we depart the school for the summerThis again was the whole reason for initially ordering next day (to arrive 4/29/14) I guess we're at a standstillYou have very unsatisfied customer and it doesn’t seem to bother the company much and that is fineI absolutely will not order again If it has not been received by Monday, I will ask the schools mailroom to refuse the delivery (return to sender) and will expect a full refund at that timeShould I receive the item that I ordered in working condition, I will expect my Next Day shipping fee back as agreed Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: I, [redacted] am rejecting response by [redacted] representing laptop Charger Factory for the follow reasons as stated below*** stated that they receive the first battery and not the second one yetWe need tracking details for the second batteryWe would refund for the total purchase amount upon receiving the second batteryThe second battery 10-21-cost shipping return fee The second battery was shipped to DiscountBatt.Com Corte Sante Fe Sandiego, CA 92121-on 10-23-at 3:pm usps and delivered 10-28-at 10:amTRACKING NO [redacted] I received an e-mail from [redacted] on 10-24-at 12:39pm after shipping second battery on 10-23-at 3:pm usps that the second battery was to be shipped to CHall PO Box Trabuco Canyon, CA For the record before both batteries were return I took pictures of package batteries and tracking noreceipts and forward by e-mail to [redacted] and [redacted] and *** immediately to show proof of me returning items by shipping [redacted] replied to receiving both of the e-mailsI googled DiscountBatt.Com on 10-26-and upon pulling up there website, the only communication that can be done is by e-mailSo I e-mail them at [redacted] to explain what had happen since I was inform with a different address for second batteryI receive on 10-27-an e-mail from *** reply to me, "Thank you we have escalated this issue with the concern department and will get back with you soonOn 10-29-DiscountBatt replied to my e-mail that they received the second batteryUpon receiving e-mail from DiscountBatt, I e-mailed on 10-29- [redacted] to inform him that the battery was delivered on 10-28-at 10:49am and requesting my refund immediately [redacted] replied to my e-mail on 10-29-at 6:21pm Quoting from e-mail "I apologize for the inconvenience cause to me and he assured me that the matter would be resolve within to hoursI did not receive any response from them until I filed a complaint to Revdex.com on 11-23- [redacted] responded immediately to Revdex.com the same day complaint was filed and totally disregarded my request for my refundI made [redacted] aware by e-mail that I would give them to 10-29-or I will be filing a complaint to the Revdex.com concerning this matterThis is what I had to do This is the problem the battery was sent to DiscountBatt on 10-23-and I e-mailed them a picture of return shipping package and tracking receipt on 10-23- [redacted] responded the next day with a different address of return [redacted] and [redacted] replied to me and gave me the assurance that they would work it out with DiscountBatt to get battery back to there warehouse being aware of DiscountBatt has the batteryThis is why I am rejecting what he is requesting because *** already has the information he needs to resolve the situation of my refund of They were aware of the problem since 10-24-by ***For the record I cancelled that credit card that the purchase was made to your companySo the refund can be mailed to me at address below [redacted] , SC Thanks [redacted] Regards, [redacted]

Hi, This is to inform that we have already issued refund for this orderThanks!***

I ordered a LCFWatt Laptop Charger for $I recieved the standard Watt model PA-P/N LCFthat sells for $Item was ordered two day air and I paid extra for that, $13.99, over the standard mail rate of $I received the wrong part days later standard mail refused to admit any error or When I contacted the company they refused to correct the order and never offered a refund for the price difference in chargers.Hi,This is [redacted] from laptop charger factory.We would like to inform you that when the order was placed there was no confirmation for 120w charger and that is the reason customer did not receive 120w charger and instead of that got 90w oneBut we sent a return label to customer to return the 90w chargerWe were under processing for refunding the difference of the amount for shipping but customer has opened a dispute with paypal and due to this money has been put on hold by paypal which customer paid to usHence, customer has to get the dispute removed then in that case we will refund the shipping amount difference and can send the replacement charger for 120wPlease confirm asap.We can surely do an exchange with the correct one

Complaint: [redacted] I am rejecting this response because I tested the battery repeatedly according the company instructionsIt would power the computer only for 1-minutes, and then would shut off and be unresponsive for minutesI shipped the defective batter to an address in China that they providedI shipped by first class US mail as they specifiedI provided them with the Post Office receiptsThe US Post Office cannot track mail to destinations in ChinaIn an email, the company indicated they could not find the tracking number on the USPS web siteI informed them that the number they were trying use ( [redacted] ) was not a tracking number, it was a US Customs numberI have attached copies of the receipts Regards, [redacted]

Hi, We are very sorry for all the inconvenience caused to customer and will make sure to sort out this issue asap and for the same reason we have escalated this matter and checking with the shipping departmentWe will keep the customer awareThanks!

days after I placed my order, days after they charged my credit card, they sent me an email saying that they had to purchase from a different supplier and it would cost 48% more than the price they sold it to me They would ship as soon as I authorized the additional charge Perhaps this was an unavoidable accident, BUT they are still advertising the exact same item at the original price - not the new price they want me to pay Looks like the old BAIT and SWITCH to me

Hi,We would like to inform you that we sent exact the same charger which customer orderedIt's not like we sent a cheaper one, we sent exact the same charger and customer paid for that orderAs customer do not want to keep it hence we will provide customer a return label today so that customer can return it to us at no cost to customer and upon receiving the item back we wil refund minus 20% restocking fee.Thanks!***

Terrible!!! I ordered product X, paid for overnight delivery which I received a week laterwhich was the wrong item!!! When I called to get the right item they told me there would be a 20% restocking feeTerrible businessAvoid at all costs

Complaint: [redacted] I am rejecting this response because: I clearly specified what computer the charger was for They sent me the wrong charger I shouldn't have to pay a restocking fee for their mistake Now I did get an email saying I would get a full refund I'm skeptical until I actually get the refund I'm being promised an email with a return label That still hasn't happened yet Regards, [redacted] ***

On April 13, 2015, I placed an order for an Acer tablet chargerTheir website said they had it in stockA week later, I still never received an e-mail confirmation that my item has shipped, so I e-mailed this companyI get a response back asking that I provide picturesI didThe next day I was told they don't have the item but they can get one from another warehouse but I would have to pay $more on top of the $I already paidThey refused to honor their original promise of providing me with an item that they claimed they had in stock.We would like to inform in this case that this order has already been cancelled and full refund has already been issued back to customer's paypal account and below is the transaction id for refund which is a proof of thisAfter this order was placed, this order when getting ready for shipment from the warehouse then we got to know that this product is something which will have to be bought from our different factory due to the same reason we e mailed to customerAs this model number charger is a bit rare and that is the reason we had to go to our different factory so that we could provide our customer an all new charger for the same.Refund (Unique Transaction ID # [redacted] )

Complaint: [redacted] I am rejecting this response because: II shouldn't have to pay to return chargers..They keep telling me they have requested the return shipping label which I am still waiting for Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: the business has responded with the same cookie cutter response which is IRRELEVANT to their shady advertising/sales practice Regards, [redacted]

Hi [redacted] Please be informed "The refund has been issued, and the case will be closed now" You will see the refund back in your paypal account nowThanks!***

Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID [redacted] .I did receive a refund for the full price I paid for the laptop charger from the companyI have not, however, received a refund for the shipping that I had to pay out of my pocket for returning the charger to themI am grateful for the refund I received; but, I still feel like this whole situation could have been avoided had the company recommended the correct charger in the first placeI personally don't have faith in their practices, nor do I believe that they make it easy to return items when the returns are caused by their mistakesLet's just say this was a lesson learned Regards, [redacted]

Complaint: [redacted] I am rejecting this response because:Thank you for contacting me, however as I have mentioned many times I have not received the 3rd [redacted] chargerI have received packages from you is this what you are speaking about I have received package that only contained [redacted] chargers A second package that only contained charger but it was the wrong charger....And a 3rd package that again only contained charger however it again was the wrong chargerIt was identical to to the previous wrong charger (the Second Package)Please see that I have explained this at least twice in my many emails to you and that I have also sent you pictures showing what I received Attached is what I have also sent to "Google Trusted Stores" regarding my dispute with Laptop charger Regards, [redacted] ***