Laptop Charger Factory

The product I ordered did not arrive until a week after the estimated delivery date even when I ordered with next day delivery, I asked for my shipping back and they never gave me it back, then when the product arrived I no longer needed it and sent it back to themAnother week later I get a power cord in the mail, from them, they never stated that I would receive two parts of my purchase, I tried to return it but have yet to receive a shipping label, I have been waiting three weeks now for my money to get refunded but the refuse to because I can't return the productI shouldn't have to pay to ship their product that they clearly do not wantI have spoken to employees there; [redacted] ***, [redacted] and ***All have been saying that I will receive my refund, it has now been three weeks with me calling them every single day and yet I have received nothingAfter speaking to [redacted] he sends me an address telling me to send this to them but I refuse to have to pay for something that I did not want anymore because of their horrible shippingIt shouldn't be my problem that their shipping department hasn't sent them a shipping label for me to to send the package back, it's as if they don't want the power cord back but I'd love to have my money back.Hi,This is to inform in this case that yes it was a delayed delivery from the shipping department and that is the reason we refunded shipping difference and we have just kept regular delivery feeCustomer, when received the charger, did not ask us for providing the return label and returned the charger on his own to the ***e address which was there on the package and that is why we are having hard time tracking it as it has still not reached usWhen customer received the power cable(as both parts usually shipped or come in two separate packages), asked for return label we provided return address as we were unable to get the return label so we had to provide return address but now customer is not ready for paying to ship the power cord back to usWe are trying our level best for the return label and that is taking time actuallyWe will give the best resolution to customer and we will refund customer once we receive our both items backIn the mean time, we have already refunded $back to customer's credit card.Thanks!***

Hi [redacted] Please be informed "The refund has been issued, and the case will be closed now" You will see the refund back in your paypal account now Thanks! ***

Hi, This is to inform in this case that yes the order was placed on 10/01/with next day express air delivery and was shipped the same day via the usps however it was further delayed from the usps which made the difference here and delivered on 5th october and that is why we offered a refund of 50% on expedited shipping customer paid forIf there had been any delay from our end we would have made the customer aware of thisNow as customer does not want this product hence we sent the return label and mentioned for refund with 20% restocking fee which is mentioned there on our website(in terms and conditions section).Once we get the product back we will refund 50% on shipping first as what we suggested earlier and will refund with 20% restocking fee deduction Thanks! ***

Complaint: [redacted] I am rejecting this response because:Yes I did speak with vendor through a bank rep recentlyBut two months ago I did same and vendor said they would pay return shipping, but they didn't send such informationThe error was on their part in sending a laptop charger that didn't work with my deviceThisafter speaking to a live person before placing the order and they assured me that itwould work.On the transaction I will end up losing close to $on a $transaction due to no fault of my ownTheir loss Zero.This hardly seems fair and a petty ruthless way for a vendor to do businessThey take no responsibility in the matter and place it all on meAt first they wanted to add to my loses by charging a restocking fee, but after much arguing they changed their minds.I did ship the charge back to them through USPS and they should have received it by nowI will have to check the tracking information Regards, [redacted]

READ REVIEWS BEFORE PURCHASING FROM LAPTOP CHARGER FACTORY..Revdex.com Business Review THIS BUSINESS IS NOT Revdex.com ACCREDITEDLaptop Charger Factory Do not buy from this COMPANY..SCAM/FRAUD

I ordered a charger from the company on 2/26/I received an email confirmation of my order that day saying that the charger would arrive between 3/and 3/I contacted them today and they said that due to an unspecified computer issue, the order was not placed and that I'd receive the order by 3/19/I needed the charger by a certain date and their chat, while friendly, was not terribly helpful

Hi, We have already provided return details to the customer so that customer can return the chargers to us Actually in this order what happened we happened to send two chargers by mistake however customer paid to us for just one and we sent exact the same chargers which was ordered but then even customer informed about they are wrongSo we provided return address way long back and still customer did not return it This is the information we provided to our customer Hi,Please return second charger to Silicon Valley Electronics, PO BOX 14492Fremont, CA, 94539and the first one to the below addressCedar Blvd Suite C Newark CA Note:-Make sure to put the order id [redacted] on the return package so that it can be referenced.Use the cheapest shipping option in order to return it so that we can give you the refund for the return shipping.Thanks!***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Email [redacted] to send the shipping reimbursement via PayPal Regards, [redacted]

We would like to inform you that we have received the battery for the first one onlyNot the 2nd oneAs it looks like that the 2nd battery has been sent to the incorrect addressThat is the reason we have not seen that one yetIn this case we can do one thing we can refund $and give customer 30% discount on the next purchase otherwise can ship the correct battery again if we are provided the correct laptop make and model again

AppallingDo not buy from these peopleTwo days after placing an order I received the following :- Hi! Thank you for placing an order with Laptop Charger FactoryWe would like to inform you that MSI ge charger is rare in market and we have to arrange it from other factory that is why it is costing £and as you have already paid £19.39, hence you have to pay only remaining amount that is £and it will take 15-days to get deliver We regret for the inconvenience caused to you in this regard Kindly confirm so that we will ship the order asap

Hi,This is [redacted] from the Laptop charger factory.I would like to inform you that customer ordered for Microsoft surface pro charger(replacement) and we sent the same according to what was orderedIf customer had wanted original Microsoft charger then it would have been costing a bit higher in comparison to the replacement one which costs only $We sent the return label also which was the correct oneWe are already working on providing a new return label as if there is any issue with the one which we sent to customerAlrightCustomer will get a correct return label with the best resolutionI do not know why usps worker told package can get lost as the return label, which is also of usps, is correctWe do have warehouse which is located in [redacted] california and this return will directly go to that warehouseThanks

Complaint: [redacted] I am rejecting this response because: The tracking number you are providing does not work Please tell me where this so called package you have sent me is? When I contacted you the package was not yet shipped you told me So I was told you could cancel it You guys by accident sent the package out then without letting me charged my card Please show proof of where I authorized you to charge my card Regards, [redacted]

-----Original Message----- From: [redacted] [mailto: [redacted] ] Sent: Wednesday, April 22, 5:AM To: info Subject: [redacted] As of today, my credit card account has cot been creditedI returned , by mail, on April 10th

Hi,You can still use that return label as that is still valid but please return it asap so that we can refund you for thatThanks!

We have went ahead and refunded you in full via PayPal Thanks, ***

I ordered a MacBook Air chargerCurrently still waiting for the charger to come in the mailI paid for day shippingIt's been over a week and still have not gotten the chargerWhen I call the company all I get is it will be there the next dayToday I finally recieved a tracking numberIt was supposed to be delivered todayNow that I'm asking for a refund for having to wait, being that I need the charger so I can do my school work, they say they can only refund six dollars for the shipping delayThis company is a joke

Revdex.com: The business refunded the full amount charged to my credit cardTherefore, in reference to complaint ID [redacted] , I find that this resolution is satisfactory to me Regards, [redacted]

From: [redacted] [mailto: [redacted] ] On Behalf Of [redacted] ***Sent: Monday, April 27, 4:PMTo: infoSubject: Complaint [redacted] Hello, I've decided to just drop thisConsider it resolved Thanks, [redacted] Complaint # [redacted]

I ordered a laptop charger of the company website which was the correct charger required I received an email a day later to say that as the laptop charger was 'rare' there would be a further charge of £ I refused to pay the additional charge and stated in an email that they were advertising falsly Although I will add that I received a full refund, as promised, within working days