Laptop Charger Factory

Hi,We would like to inform you that we have already sent the return label to customer to return the charger back to us at no cost to customerWe would refund full amount what customer paid to us for this once we receive the item we shipped back to us.Thanks!***

Hi,This is to inform in this case that we can ship one more charger as an exchange under warranty for sure but customer has to pay for shipping as this order was placed 06/02/so we have to have shipping to be paid by the customer and we ensure that we can ship the charger asapAnd a return is not needed for the previous chargerThanks!***

Please confirm the second battery which we sent you , have you returned it to us, do you have a tracking number for that one Please confirm asap so that we can directly check with the factory

Hi,This is to inform in this case that we sent the same charger which was ordered but as customer informed that the charger is not the right one hence we would like to inform that we have a very good return policy hece no need to worry, we can easily send the new one or refund as well, we will send... the return details shortly so that customer can send it back to us for full refund

We would like to inform in this case that we asked customer to provide us just one picture of the charger which we sent along with the laptop showing charger does not fit in the laptop properly as that will work as proof for us to escalate the same in order to get a pre-paid return labelWe can provide customer the address to return right now but then in that case customer will have to spend the money on returning the product to us which we do not want certainlySo we asked customer to just send one picture at our e mail and then we will reply back with the label asapThis is what we have done according to our terms and conditionsWe have never denied to provide return details or label.But according to the terms and conditions we, at times, need picture as a proof that laptop charger does not fit in the laptopAs there is nothing wrong in this and moreover we will send customer an exchange at no extra cost

Hi,We are sorry for an inconvenience caused, however we have checked the tracking [redacted] and see that the 3rd [redacted] charger has already been delivered at the mailbox on Jan 13th, please check the mailbox and collect the package, you can also contact usps or nearest post office for more info, as the package has been delivered by US mail.Please check the mailbox for the 3rd [redacted] charger or confirm with whomsoever has the access of the mail box as the 3rd charger has already been delivered in your mailboxWe would like to inform you that you do not need to return the 1st charger which you received for [redacted] Computer as we do not need return of the 1st [redacted] charger which we sentWe have sent you a pre-paid return label at your e mail address for returning the 2nd [redacted] charger which you receivedPlease use that return label which we have sent you for sending the 2nd [redacted] charger Thanks!***

Hi, This is to inform in this case that we already have had discussion over the phone with the customer yesterday.We have told customer to wait for till hours as we are checking for the 2nd payment whether we received or notWe will resolve this case as soon as possible and we will keep in touch with customerThanks!***

Hi,This is to inform in this case that when this order was placed on 03/14/for PA3546E-1AC3(for units), we checked with factory whether it is available and ready to get delivered for next day delivery, then we were informed that delivery may take some to days time and moreover output specifications were not mentioned by customer as the charger for this part number comes in either 150w or 180w or more & that is the reason, we informed customer about the extra price for 180w chargersAs customer was not ready for making extra payment hence we cancelled the order and issued full refund back to customer's cardThanks!***

Complaint: [redacted] I am rejecting this response because:I, [redacted] have receive reply to my request of refund of on 11-24-I do not fully accept your offer, I will accept the offer for the refund of for the first battery charge and return shipping cost sent to DiscountBatt immediately to my [redacted] , SC in which is the correct return shipping addressI do not accept the percent discount on next purchase for the second batteryAs stated [redacted] was e-mailed pictures of laptop, make and model number from the beginning of the transactionI just want my refund and am willing to resolve this matter immediately since second battery was not sent to the correct address as informedYou are still saying you can ship the correct battery again if provided the correct laptop make and model againI went with another company to get the correct battery for the laptop as previously statedIn regards to the second battery I will contact DiscountBatt by e-mail once again to have them return the battery to me and I will pay for the return shipping costUpon receiving the battery I sent to them I will forward it to CHall PO Box Trabuco Canyou, Ca 92121-Hopefully they should still have the battery there and return it to me for my second refundI do not want to order anything else from your companyI just want this resolve asap.Thanks, [redacted] Regards, [redacted]

Complaint: [redacted] As you will please note in the MANY emails that we have had, I ordered chargers (Same day same order)for my [redacted] computer and for my [redacted] computerAs of this email I have received the [redacted] chargers and they work well My complaint has to do that you never sent me the correct [redacted] chargerI have received subsequent chargers from you both were incorrect TO restate, as of this email I have received chargers in the mail ( [redacted] chargers wrong charger received weeks after the two [redacted] chargers arrived and 2nd wrong charger after I informed you of the first wrong charger Regards, [redacted] ***

I ordered a very specific charger from this company - all the correct details were providedWhen it arrived, it was the wrong oneThere was a mix up over how to return the charger - I was told to send it as cheap as possible by post to the address on the boxI did this, but a day later a returns slip arrived - too late! I was told that if the charger could not be found at their end, I may be charged for itI provided proof of posting by email (which had to be sent three times - they kept saying they couldn't read it!) - but despite several requests I was never reimbursed for the postage - even though it was clearly their faultI haven't as yet been charged for the returned charger, but I am keeping a close eye on my Paypal account! I would NEVER use this company again!

As per our recent conversation over the phone, please be informed Mr. [redacted] has been refunded full amount for the battery he purchased from us and there is no return required of the merchandise from his end. Matter is closed.

Hi, We would like to inform in this case that we have already reshipped a new charger on the 27th and it will be delivered shortly Estimated delivery Wednesday, Feb 3, This order was placed in February and as it became defective in November hence we took care of the warranty and reshipped a new chargerClaiming warranty also take a bit time and we followed the procedure for the same

Complaint:***
I am rejecting this response because:
I have been receiving mixed messages. Once the refund is posted to my account I will let you know
Regards,
*** ***

We would like to inform you that full refund has already been issued on this order and below mentioned is the transaction id for the refund which was processed.Refund (Unique Transaction ID # ***)Thanks1***

Complaint:***
I am rejecting this response because: Again, I do not want another charger. All I want is my money back. Both chargers were returned on 10/18/14. I already purchased a charger that fits from a retail store. These scam artists are refusing to return my money. They should be put out of business. My next step is exposing them in the media. For all my aggravation, if they were a legitimate company they should at least wave the 20% restock fee.?
Regards,*** ***

Hi, We would like to inform in this case that we have received the battery back and we are refunding the amount. Thanks!***

Hello
We have refunded your $However, can you provide us a PayPal ID so we can send you the shipping reimbursement on that?
Thanks,
***

Hi,We are also sorry to hear this issue however we just checked and found that we shipped the ***e charger which was orderedWe do have very good return policy hence we can provide the return label to the customer to return the charger back to us at no cost to customerWe can provide the free
exchange as well.We would like to inform you to refer to the terms and conditions section as it is clearly mentioned that Laptop Charger Factory US is not liable for any damages caused to laptops, tablets, cell phones, & other electronics from any of our products we sell. Laptop Charger Factory US is also not liable for any physical damages caused by our products.***Thanks!***

Thank you for contacting me, however as I have mentioned many times I have not received the 3rd *** chargerI have received packages from you is this what you are speaking about I have received package that only contained ** chargers.... A second package that only contained charger but it was the wrong charger....And a 3rd package that again only contained charger however it again was the wrong chargerIt was identical to to the previous wrong charger (the Second Package)Please see that I have explained this at least twice in my many emails to you and that I have also sent you pictures showing what I received. Attached is what I have also sent to "*** *** ***" regarding my dispute with Laptop charger