Laptop Charger Factory

Revdex.com:
I have reviewed the Laptop Charger Factory's response in reference to complaint ID[redacted]. Although, I do not agree entirely to the company's version of facts because they did not offer this explanation in any of the phone calls or email. All I ever received was a stalling game until December 31, the original due date (and actual shipping date). However, I find that this resolution is acceptable to me as I will never order from this company again. 
Regards, [redacted]

Thank you for contacting me, however as I have mentioned many times I have not received the 3rd [redacted] charger.... I have received 3 packages from you is this what you are speaking about.  
 
I have received 1 package that only contained 2 ** chargers.... 
 A second package that only contained 1 charger but it was the wrong charger....
And a 3rd package that again only contained 1 charger however it again was the wrong charger. It was identical to to the previous wrong charger (the Second Package)
Please see that I have explained this at least twice in my many emails to you and that I have also sent you pictures showing what I received.
  Attached is what I have also sent to "[redacted]" regarding my dispute with Laptop charger.

Hi,We would like to inform in this case that we shipped the same charger which customer ordered but we never received return which customer was supposed to return to the same address which was there on the return package. Today when we talked to customer over the phone we offered full refund...

for the merchandise and waived off restocking fee but shipping which customer paid in amount of 7.99 will not be refundedThanks![redacted]

Hello
The tracking indicates that it has been checked in at a postal office in Orlando. It has not been delivered to a random place in Orlando
Regarding your closure of the mail room, [redacted] will likely redeliver. If you wish to have a full refund of the product, please refuse shipment and we will grant a refund. That is the only way. It does not make sense to give you a free charger. Once we receive the product back, we will refund you fully.
This is industry standard with all companies in ecommerce.
Thanks,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
1. It takes minimal time to update pricing, so their argument this not valid. Further, nowhere they put a caveat statement such as "price change may occur due to xxxxx reason and the customer will be promptly notified ". Without it, once they accepted the order AND a payment - this constitutes a contract to deliver.2. Based on previous customer complaints fIles with Revdex.com, this vendor has repeatedly engaged in this type of bait and switch sales/advertising. So my case is not an isolated one.  Regards,[redacted]

Hi,We would like to inform you that we shipped the charger for Lenovo G50-45 and this is the same model number customer ordered a charger for. As we got to know that it is not working good hence we requested for the return label and we shared the return details already with customer. As per our...

terms and conditions, we do provide free exchange or refund with 20% restocking fee which is clearly mentioned on the website also. The battery which we provided was the right one as it worked also however as it became defective all of a sudden and that is the reason we requested for the return label/details which have already been provided. If customer wants an exchange of this one with the correct one, so we can easily do that but fr refund there may be a 20% restocking fee.Thanks![redacted]

Hi,We would like to inform in this case that when customer ordered this charger with us, there was no specification mentioned(like 65w 90w 120w 150w 180w) hence when this order was getting ready to be shipped we got to know about this and that is why e mail was sent to customer. When...

customer did not want to pay the extra amount then we cancelled the order and refunded $25.99 back to the card already.Thanks![redacted]

Hi,This is [redacted]. I would like to inform in this case that customer received the same charger what was ordered however as customer mentioned that a wrong charger was received hence according to company policy, we asked him for the free exchange we can provide at no extra cost to him or if...

wants refund then it will be processed with 20% restocking fee deduction according to our company policy. In this case when customer is not ready for paying the restocking fee then that is okay. No issues but shipping amount which customer paid to us and we paid to fedex then we will not be able to refund the shipping amount as we also had to shipping amount to the ship carrier.

Complaint: [redacted]
I am rejecting this response because:
While I do accept the refund of $25.99, I want it clearly noted that [redacted]’s excuse that “no specification mentioned (like 65w 90w 120w 150w 180w” is clearly incorrect,misleading and unacceptable!The facts are  1) This was a product advertised on their website and made available, by them, for purchase.  2) The complete manufacture’s computer product identification (for which this charger was to be used) was provided and further noted on their receipt to me (I can provide on request).  Any excuse by their company that this incident was somehow do to the consumer not providing accurate information is pure B.S. My purpose of filing this complaint is to help consumers clearly understands  the true nature company’s questionable business practices! Regards,
[redacted]

They are a scam they get you to think your getting a good deal then they request more money saying that you have to pay extra because the charger is rare and at a different warehouse. I do not recommend at all I hope I get my money refunding if not then I will have to take legal action.

Hi,We would like to inform in this case that we shipped the same charger which customer ordered but we never received return which customer was supposed to return to the same address which was there on the return package. Today when we talked to customer over the phone we offered full refund for the merchandise and waived off restocking fee but shipping which customer paid in amount of 7.99 will not be refundedIn addition to this, we would like to inform that this order was placed in june and then even we are offering a full refund for the merchandise upon receiving the itemThanks![redacted]

Hi [redacted] Please be informed "The refund has been issued, and the case will be closed now"  You will see the refund back in your paypal account now. Thanks![redacted]

Complaint: [redacted]
I am rejecting this response because: Hopefully the charger arrives before my child leaves campus for the summer; otherwise we are all at a loss. It seems to me if you have a customer that is not satisfied with how the ordering process was handled, even if you agree to reund the Next Day Air fee (which I don't have back yet) you would have still placed it in next day shipping for customer satisfaction, Obviously not. The tracking information says 2 day shipping. If the package as sent 4/29/14 2nd day would have been yesterday 5/1/4, yet I still have no item.
I cannot wait until this is resolved. I hope the item arrives before we depart the school for the summer. This again was the whole reason for initially ordering next day (to arrive 4/29/14). 
I guess we're at a standstill. You have very unsatisfied customer and it doesn’t seem to bother the company much and that is fine. I absolutely will not order again.
If it has not been received by Monday, I will ask the schools mailroom to refuse the delivery (return to sender) and will expect a full refund at that time. Should I receive the item that I ordered in working condition, I will expect my Next Day shipping fee back as agreed.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:Yes I did speak with vendor through a bank rep recently. But two months ago I did same and vendor said they would pay return shipping, but they didn't send such information. The error was on their part in sending a laptop charger that didn't work with my device. Thisafter speaking to a live person before placing the order and they assured me that itwould work.On the transaction I will end up losing close to $16 on a $35 transaction due to no fault of my own. Their loss Zero.This hardly seems fair and a petty ruthless way for a vendor to do business. They take no responsibility in the matter and place it all on me. At first they wanted to add to my loses by charging a restocking fee, but after much arguing they changed their minds.I did ship the charge back to them through USPS and they should have received it by now. I will have to check the tracking information.
Regards,
[redacted]

Hi,This is [redacted] from the Laptop charger factory.I would like to inform you that customer ordered for Microsoft surface pro charger(replacement) and we sent the same according to what was ordered. If customer had wanted original Microsoft charger then it would have been...

costing a bit higher in comparison to the replacement one which costs only $22.99. We sent the return label also which was the correct one. We are already working on providing a new return label as if there is any issue with the one which we sent to customer. Alright. Customer will get a correct return label with the best resolution. I do not know why usps worker told package can get lost as the return label, which is also of usps, is correct. We do have warehouse which is located in [redacted] california and this return will directly go to that warehouse. Thanks

We would like to inform you that customer paid $29.98(includes $6.99 for shipping) and ordered for a generic/replacement charger and the same was sent to the customer. As the charger was not working and that is the reason we sent return label for returning it to us so that we can send the correct one again. The return we provided which is of USPS is the correct one and we make sure that if you return it via the same label which we have provided then there would be no issues ta all. Once we receive the return from customer's end we can surely do either exchange at free of cost or refund with 20% restocking fee deduction for which customer was also ready. Customer did not order the original microsoft one because original microsoft charger costs much more than this one which is replacement charger. Please return and we will issue refundThanks![redacted]

Complaint: [redacted]
I am rejecting this response because:
II shouldn't have to pay to return 2 chargers..They keep telling me they have requested the return shipping label which I am still waiting for
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because I tested the battery repeatedly according the company instructions. It would power the computer only for 1-2 minutes, and then would shut off and be unresponsive for 5 minutes. I shipped the defective batter to an address in China that they provided. I shipped by first class US mail as they specified. I provided them with the Post Office receipts. The US Post Office cannot track mail to destinations in China. In an email, the company indicated they could not find the tracking number on the USPS web site. I informed them that the number they were trying use ([redacted]) was not a tracking number, it was a US Customs number. I have attached copies of the receipts. 
Regards,
[redacted]

Hi,
 
We have already provided return details to the customer so that customer can return the chargers to us.
 
Actually in this order what happened we happened to send two chargers by mistake however customer paid to us for just one and we sent exact the same...

chargers which was ordered but then even customer informed about they are wrong. So we provided return address way long back and still customer did not return it. 
This is the information we provided to our customer
 
Hi,Please return second charger to Silicon Valley Electronics, PO BOX 14492Fremont, CA, 94539and the first one to the below address.37390 Cedar Blvd Suite C Newark CA 94560 Note:-Make sure to put the order id [redacted] on the return package so that it can be referenced.Use the cheapest shipping option in order to return it so that we can give you the refund for the return shipping.Thanks![redacted]

Hi, We are very sorry for all the inconvenience caused to customer and will make sure to sort out this issue asap and for the same reason we have escalated this matter and checking with the shipping department. We will keep the customer aware. Thanks!