Laptop Charger Factory

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI will mail the last charger you sent me back using the packing slip you sent on the 20thFrom Laptop chargers last response once I do this they will refund me $for the correct [redacted] charger I never received Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

Hi,We are so sorry for the inconvenience caused to customer.We would like to inform in this case that customer who paid for days delivery and we shipped the order on 17th as 17th was being monday and it was to be delivered on the 19th august but due to shipping department delay, it could not be delivered and they now gave an expected delivery date of monday 24th and we also checked with them and found that it will surely get delivered on monday the 24th.Customer paid $for two days shipping and we have already refunded the difference amount of $and now we are refunding $more as we will only keep only standard delivery charge not two days delivery chargeWe hope no issues.Thanks!***

I spoke to a customer representative (by chat) when I asked for information on which charger to buy I provided information about my laptop, and the Rep told me which one I needed I ordered it It was the wrong one I was told I had to pay for shipping ($11.61), but they would reimburse me up to $ I was then told I ordered the wrong one and I would need to provide images of my laptop to get the correct one I did I received the same model charger as the first time I was told I am responsible because it is the exact one which was ordered I bet it is, but I didn't pick it out The company picked it out, using the model number on the images I provided Now I am out another $in shipping, if they even reimburse me

We would like to inform you that customer paid $29.98(includes $for shipping) and ordered for a generic/replacement charger and the same was sent to the customerAs the charger was not working and that is the reason we sent return label for returning it to us so that we can send the correct one againThe return we provided which is of USPS is the correct one and we make sure that if you return it via the same label which we have provided then there would be no issues ta allOnce we receive the return from customer's end we can surely do either exchange at free of cost or refund with 20% restocking fee deduction for which customer was also readyCustomer did not order the original microsoft one because original microsoft charger costs much more than this one which is replacement chargerPlease return and we will issue refundThanks!***

Hi,We are sorry to hear that customer did not receive the order yet as we shipped it earlier on the 26th February We just happened to check and observed that it must have been lost in the regular mail which is why it could not get delivered.We have reshipped another one today and we are trying our best to get it delivered to customer's shipping address.This time it is Guaranteed delivery: Mar11, 2018Thanks!***

Hi, This is [redacted] from laptop charger factoryI am sorry for the inconvenience caused to the customer and would like to bring in to the kind notice that return label for the battery was already sent to the customer's e mail address on October the 7th and again on October 17th As we will receive the battery we will process a refund for the same with a 20% restocking fee according to the company norms however we can exchange it out at no cost if customer wants which we have already asked forAnd we have already refunded for the expedited shipping in amount of $and we have kept only normal/regular shipping charge which is $only as the customer paid shipping charge of $after a $discount we gave Thanks! [redacted] Laptop Charger Factory

Hi, We can replace it with the correct one and for that customer needs to send us the picture of the laptop bottom side which shows the correct and the complete laptop model so that we can ship the appropriate replacementThanks!

Revdex.com:The business refunded the full amount charged to my credit cardTherefore, in reference to complaint ID [redacted] , I find that this resolution is satisfactory to me Regards, [redacted]

This company is a ripoff They sell defective products and do not honor their guarantee Their website says they offer 100% money back guarantee and free return shipping That is a total lie Do not purchase anything at all from this company

Hello! We are very sorry about this Please send us the charger back to: Laptop Charger Factory [redacted] Once we receive it, we will refund you in full Thanks, ***

Hello We have refunded you in fullYou should see this refund reflect in 3-business days Thanks, ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

I not only received the wrong charger but, after I returned it they have tried to charge me more to get the correct oneThe correct one is a simpler more common type than the one I was expecting

Hi, You can still use that return label as that is still valid but please return it asap so that we can refund you for that. Thanks!

NEVER DO BUSINESS WITH THESE PEOPLE! HORRIBLE CUSTOMER SERVICE, THEY DO NOT CARE ABOUT YOU! I HAVE BEEN TRYING TO GET MY REFUND BACK FROM THIS COMPANY FOR FOUR LONG MONTHS AFTER BEING SENT THE WRONG CHARGER TWICE AND A DEFECTIVE ONE AT THATI HAVE COME OUT OF POCKET SO MANY TIMES WITH THEM AND HAVD RECIEVED NOTHING IN RETURN, NOT EVEN CUSTOMER SATISFACTION LET ALONE A REFUNDDO NOT ORDER OR DO BUSINESS WITH THIS COMPANY!

No matter what you type in the search bar, they have the charger for itYou could type in "Dog" and they would have the charger for itYou could type in "Cat" and they have the charger for that tooYou could type in a $legit charger and they have it listed for the same price as the dog and cat charger, $Certainly a dog and cat do not need a chargerAlso, they do not provide any specs on the one charger they have listed

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me There is no other choice as this company can make whatever excuses they want but the fact of the matter is that they have pulled a bait-and-switch whether they want to admit it or notIt is their responsibility to make sure their online inventory is accurateI am not the only person who has filed a complaint with this company regarding the same issues Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: On Fri Oct 3, - full week after repeated attempts to communicate, I was assured the label would be “Generated” On Monday Oct I received an email from Rod, asking me, do you want to return for exchange the battery or charger?” Having repeatedly attempted, in good faith – by writing, phone calls,and chat sessions on their website I must say the continued confusion was unacceptable But I repeat, there WAS NO RETURN MAIL SENT TO ME On Oct James spoke of the address in College Park the battery should be mailed to and asked me to update them of the tracking numberBut (AGAIN) I was without a physical USPS ID and the Post Office would not accept my package Oct 10, I still had NOT received a return mailerBut was assured it was still “Being generated”, and I was asked, “to provide the pics of the model number so we can reship the batteryDare I repeat the length of confusion in this company is amazing It was only AFTER informing them I had filed a complaint with you (Revdex.com) that I was mailed a photo/PDF of a USPS mail receiptChallenge lies in many Post Offices insisted they could not accept a photo, but needed the actual mail label - which I never have received Today, after much argument, I finally found a Post Office who accepted the photo in place of an actual mail label But in sincerity, the idea I should bear an imaginary stocking "fee"after surfing through days of almost constant confusion, misinformation, and poor customer service is patheticMy "fee" in lost work time and gas - trying to find a post office who might accept a picturewondering if I should report this company to the police for consumer fraud is, I dare say greater than their restocking feeA "FEE" WHICH ONLY WAS ANNOUNCED WHEN I INSISTED I WANTED A CREDIT, NOT TO EXCHANGEWithout question, without hesitancyworst shopping experience I have ever had Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: I understand a claim can take time to process, but when I wait a week to be told the returned item has been processed a week ago, not by the company but by their warehouse, which I had to call myself, not just wait for emails to be replied to, it becomes an issueOn top of that, once again the complaint wasn't fully addressedI have yet to have a quality reply from this companyMost places when a product is defective will issue return labels for an item to be exchanged, and as I had the added expenditure of shipping I wish to have the shipping upgraded to expeditedAlso their warehouse knows of no shipment as they claimHow can there be an expected delivery date if their reps cannot even produce tracking informationThe reply from the business does not address every issueI am just ready for this experience to be overAnd since they will probably only reply to the last line of this response the issue isn't that there would be no warranty, it's that it's taking too long and i'm sick of your customer service reps either ignoring an issue or lying to me.Regards, [redacted] ***