Laptop Charger Factory

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Complaint: ***
I am rejecting this response because: One the day of the purchase, I chatted with the online person to inquire which charger would be proper for the Windows Surface Pro OneThe person informed me which one, and I completed the purchaseAfter I received it and went to use it, the charger sparked and fried my tablet. That evening I chatted with a ***, online he told me my system was not fried but the battery ID was drainedDon't even know what that isBut I told him I would be in touch after I had it checked out, he agreed. The next day after having the tablet checked by Microsoft Store Tech,I called the company, they refused to let me speak with a manager or the owner, but passed on my information to have someone call me, they never didThen I chatted online with a ***, who use the ***e picture of the person that said they we're *** the night before(makes you question whether their names are real as well.) This person would not help me get ahold of a manager either, they posted the Terms and ConditionsWell when I go to Best Buy, or any other store, I buy things in good faith and have never been handed a Terms and Condition statement prior to shoppingHad I read the terms and conditions prior that would really tell me don't shop here, but I did not click on that link prior to shopping, nor was I warned by the online chat person , that I should read it. The only thing the company will tell me other than read the terms and conditions is you can return your item and sorry for the inconvenienceMy damaged tablet, the time I spent checking it out, the time I ill be with out it and the cost, is more than and inconvenience Again, the company should stand behind their product, especially when they recommend which part to buy and if they are selling defective products should cover damage caused as well as remove that product from their inventory if they cannot stand behind it. Attached is the statement from Microsoft
Regards,
*** ***

Complaint: ***
I am rejecting this response because:As stated in my last rejection, Laptop Charger Factory already owes me a shipping charge rebate on the initial order that was sent from N JThe return shipping has never been reimbursed[see initial complaint]
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Complaint: ***
I am rejecting this response because: They are either confused or lying. My bank did charge me months ago. I've spoken to my bank and they told me the charge went through, was authorized, and will not be refunded. I had to open a fraud case with my bank to see if they can get my money back.
I would also like to point out, in their last response to the Revdex.com complaint, they said they would call me within hours. A week has passed and they did not call me once. This company owes me money, I think they are scam artistsThey send out the wrong equipment, then charge you a 20% restocking fee to return it. If they send the wrong equipment, and it is their fault, they should refund the full amount.
Regards,
*** ***

Complaint: ***
I am rejecting this response because: This person is lying really bad they never sent me anything or contacted me and they never explained about a restocking fee they sent me a product they they found in the garbage somewhere and sent it to me I want ALL my money back a total refund there is nothing to restock!!!
Regards,
*** ***

Complaint: ***
I am rejecting this response because:Complaint: ***I am rejecting this response because: I called your sales department and they CONFIRMED availability of the Watt charger I was requesting, ref attached receiptThe part number on the reciept does not match the part number of the unit I recievedThe two day shipping I paid for was ignored completlyWhen I contacted you by email the third time trying to get you to rectify this situation I received this email:We regret for the inconvenience caused to you in this regard.We will reship the charger of watt and you will receive it very soon.Thanks***Then several emails later:We would like to inform you that we only have chargers for 90w as per HP specifications, however as you mentioned that it was customized computer and this was reason that charger for 120w is not available in our factoriesPlease let us know in case of any help.Thanks,***I own a custom gaming laptop by Compal, the unit on the origional receipt is what I wanted to recieveNot a substitution sent too lateI have a hold on paypal for the $dollar difference in part cost and shippingSend me the Part ordered or the $21.00.Your attention to your customers needs is careless at best!
Regards,
*** ***

I ordered a car charger for my Dell XPSand received an Apple laptop charger insteadThe seller insisted they had shipped the right charger even after I sent a photo of their shipped package which clearly showed an Apple chargerThere was no professionalism and stubbornness from their sideSelling is a simple way of building relationshipsTo seller should not be selling!

Complaint: ***
I am rejecting this response because: The order was placed for a 180W charger as was listed in the description of the item, not a 65W chargerI refused to pay a higher amount for the charger than what was listed on their websiteThe company had no idea what kind of laptop I had as I had not given them that information and therefore could not have known that I needed a 180W charger without using the 180W listed in the item descriptionTo be clear, I am rejecting the reasoning given in the responseNo company should be allowed to advertise a product at one price and then tell the customer after the order was placed and paid for that they have to pay an additional amount for the itemI do accept that the order is canceled and expect a full refund asap
Regards,
*** ***

Hi,
This is to inform you that we have sent the e mail just now to the customer regarding returning the productCustomer can return the item by marking the package "return to sender" or by mailing the item to the return address on the packageAnd once we receive the product we will be able to process a refundI hope it works
Thanks!
***

Hi,We would like to inform you that we sent exact the same charger which customer orderedIt's not like we sent a cheaper one, we sent exact the same charger and customer paid for that orderAs customer do not want to keep it hence we will provide customer a return label today so that customer can
return it to us at no cost to customer and upon receiving the item back we wil refund minus 20% restocking fee.Thanks!***

Complaint: ***
I am rejecting this response because:
This item was not only the incorrect item with a power cord from some foreign country, when I hooked a known working USA power cord to the charger my computer did not recognize itNot only was it the wrong item, it didn't even workSince I use my laptop for school I had to order another charger from a reputable company and also pay for expedited shipping resulting in an extra chargeI am rejecting this response outrightI want a FULL refund to my credit card in the amount of $and for your company to make arrangements to have your non-working charger returned to you at your costI am very unhappy about the lack of service that I have received from your so-called companyYou waited week from the day I ordered the product to ship it to me by the time I finally received the product over weeks time had gone byThis policy of waiting a week to ship the item was NOT clearly stated in your terms and conditionsThe customer service person I talked to pretended to not speak very good English and was rudeWhen I got angry back the rep all of a sudded spoke almost perfect English when he said he was not going to refund my money because I was "acting unprofessionally." That is funny coming from the most unprofessional company that I have ever dealt with in my entire life
Regards,
*** ***

Hi,We are also sorry to hear this issue however we just checked and found that we shipped the ***e charger which was orderedWe do have very good return policy hence we can provide the return label to the customer to return the charger back to us at no cost to customerWe can provide the
free exchange as well.We would like to inform you to refer to the terms and conditions section as it is clearly mentioned that Laptop Charger Factory US is not liable for any damages caused to laptops, tablets, cell phones, & other electronics from any of our products we sell. Laptop Charger Factory US is also not liable for any physical damages caused by our products.***Thanks!***

Complaint: ***
I am rejecting this response because: According to the title/description listed for the item on your website, the order was placed for a 180W charger, not a 65W charger as you claimThe name/title/description listed on your website for the charger I ordered is "Asus FA180PM111, 19.5V 9.23A 180W"As I have previously stated, there is no way you could have known that I needed a 180W charger unless you used the DECEPTIVE/item title/description for the charger I orderedI'm sorry, but I absolutely refuse to accept an answer that includes any information (i.ethat I ordered a different charger than the one I actually did when I relied on the information listed)I will not condone a misrepresentation such as thatAn apology for having misleading/deceptive information on the item order page I could accept - preferably with a correction of that item description so other potential customers are not misled
Regards,
*** ***

Hi ***, We just checked and observed that we have issued a refund for the partial amount of $back to your card today.We will refund the rest of the amount once we receive our part back. Thanks!

Hi ***
We have refunded your money in fullIt should be settled with your bank in 3-business daysWe are very sorry about this
Thanks,
***

Complaint: [redacted]
I am rejecting this response because:
The unit has been returned using the return label emailed to me by Laptop Charger Factory.  The case cannot be closed until the full refund is posted to my Visa account.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Hi,Please be informed we have already sent you a return label for you to return the battery to us. The return label was sent to you in a separate e mail on October 5th.We have sent the return label again today at your e mail address. Please check your e mail and return the battery with that return...

label so that upon receiving the battery we can refund you.Thanks![redacted]