Laptop Charger Factory

Complaint: ***
I am rejecting this response because: No thank youAll I want is a full refund as you said you had already processedI do not want to do business with the company, and I certainly do not want a charger that is not compatible with my laptop
Regards,
*** ***

Do not order from this place I placed an order for a charger that my son needed by a deadline I paid $for day shipping When I got the email receipt the shipping address was correct with correct city and zip code but wrong state I called customer service to be sure the shipping address was correct and was told that it was My PayPal receipt showed my address as the shipping address When I got the tracking information, the first expected delivery date was days from the order date Then I got an updated tracking information with an expected delivery date of days from the order date The package was shipped from Newark CA to Oakland CA then to San Antonio TX when it is supposed to be going to Portland OR I called again and they assured me that the shipping address is my son's Portland address and the package will be delivered tomorrow I am so afraid that it is going to show up at my house in Texas I will post a follwhen and if the package arrives

Hi,
This is to inform you that according to the company policy, we can exchange this out at no cost without needing the return from the customer's end or customer can ask for a refund with a 20% restocking fee deduction which is clearly mentioned on our website as well in terms and conditions section
Thanks!
***

We would like to bring in to the notice that once the order was placed that time website was not updated with the current price for the sameAs we were about to ship it from our warehouse at that time factory updated us regarding the same that due to increase in the price of raw material of electrical goods we are getting it ready from a different factory and that is the reason it is costing that much amountHence it is purely customer's choice whether to go for it or not. Thanks!

Complaint: ***
I am rejecting this response because:
II shouldn't have to pay to return chargersThey keep telling me they have requested the return shipping label which I am still waiting for
Regards,
*** ***

Ordered a charger and it was just a generic chargerThese guys are liars and are stalling about giving my money back

I didn't get what I ordered and paid for, got sent a very cheap charger and they knew damn well they were sending me a very cheap one (conning me basically) take your business elsewhere they are not trust worthyYou have to be very persistent if you want your money back as they will try to *** you off

Complaint: ***
I am rejecting this response because I exactly followed the return instruction specified by the companyPlease see the attached email of May I have provided proof I did as they instructedIf the package was not received, it is not my problem.
Regards,
Robert Wallis

Company twice sent the wrong chargerReturned both on October 18, Company refuses to issue a refundWhen I call to complain they said that they will refund after I return the chargersI did almost a month agoThen they send me an e-mail stating that they are sending me out another charger
which they never doAll I want is my money backThey also want to charge me a 20% restocking fee for restocking the wrong chargers that they sent me.Hi, This is *** *** from Laptop Charger FactoryWe would like to inform in this case that the charger we sent according to what customer orderedSomehow both chargers customer received happened to be the wrong ones and for that we do apologize and according to the company policy we can still go ahead and exchange it out at no extra cost to the customerAccording to the company policy and the terms and conditions which are clearly mentioned on our website as well, get the exchange at no extra cost to the customer or take a refund for 20% restocking feeWe have already sent return labels for the two chargers, for the second charger, we sent just now today as it was generated today itself.Thanks!*** ***Laptop Charger Factory

Hello!
We refunded you $and $You should see the $refund first and then the $refund in days after that
Sorry about the inconvenience
Thanks,
***

Complaint: ***
I am rejecting this response because: This company has now decided to blackmail me in order to get the refundThis fiasco has been going on since I notified them of their defective product on September This should have been resolved immediatelyIt is now almost weeks later and they are telling me that I need to withdraw my paypal dispute if I want to get my refundApparently they don't mind using extortion to avoid fair trade practiceBelow is an actual copy of their email to meI intend to file this with the Revdex.com complaint, as well - with whom they already have an F rating (for good reason)Here is their last reply to me on 10/14: We would like to inform you that if you want the refund then you have to withdrawn this dispute from paypal as the money you paid has been put on hold
Regards,
*** ***

Complaint: ***
I am rejecting this response because: It is almost the exact same thing they already said, none of my issues were addressed and they refuse to give any tracking detailsThis is unacceptable
Regards,
*** ***

Hi,
This is *** *** from Laptop Charger FactoryThis is to bring in to the notice that the product has been shipped out and customer would be receiving the same charger on October the 30th and the same has been e mailed to the customerYes there was delay just
because we needed to be sure before providing the correct charger hence we shared some of the pictures with the customer and after customer's confirmation we went ahead and processed the same according with the standard to days delivery
Thanks!
***

Hi, We would like to inform in this case that we have already reshipped a new charger on the 27th and it will be delivered shortly. Estimated delivery Wednesday, Feb 3, 2016 This order was placed in February and as it became defective in November hence we took care of the
warranty and reshipped a new chargerClaiming warranty also take a bit time and we followed the procedure for the same

We would like to inform in this case that as customer has already disputed with the paypal hence we are unable to refund hence request customer that we are ready to issue a refund for $21.00(if customer keeps the product we sent) but once dispute is removedAs the money which customer paid to us has been put on hold by the paypal after dispute filed by customerSo no issues once dispute is removed let us know we will surely do the refund of $(if customer keeps the product we sent)

Hi,We are sorry for the inconvenience caused to you.We would like to inform you that you do not need to return the 1st charger which you received for *** Computer as we do not need return of the 1st *** charger which we sentWe have sent you a pre-paid return label at your e mail address for
returning the 2nd *** charger which you receivedPlease use that return label which we have sent you for sending the 2nd *** charger. Also, please confirm, you must have received the 3rd *** charger which we sent in this month, as the tracking shows 3rd *** charger which we have sent you, has been delivered, is the 3rd *** charger also wrong and not workingPlease confirm asap!Thanks!

I needed a new charger for my laptop and didn't want to spend a fortuneI searched for one and this company came upI loved the pricing! Before I decided to buy I came here to read the reviewsI saw so much negative feedback and complaints and thought I shouldn'tI thought about it for another minute and decided to give them the benefit of the doubt and I am glad I didI experienced the best customer service! The shipping took a bit longer than I would have hoped for but that is on DHL, not this companyItem arrived in great condition and works perfectly! I will be a repeat customer!

Hi!
This is *** *** from laptop charger factoryThis is to bring into your kind notice that as we got the e mail from the customer, we replied back with the information like according to our company's terms and conditions, either we can exchange it out at no extra
cost or take a refund with a 20% restocking fee which is clearly mentioned in terms and condition section on the website "http://laptopchargerfactory.com/terms-and-conditions"Customer can ask for an exchange at no cost(not even for returning the product)Customer has nothing to pay to return the product for an exchange but in case of of refund there would be a 20% restocking fee to be applicableAnd we have already requested for the printed return label and as soon as it gets generated, we will be forwarding the same on customer's e mail address
Thanks!
***

I searched for a laptop charger and found this site I ordered next day shipping and as an after thought checked them out and the ratings were horrible I was worried that I wouldn't get my charger let along next day I was pleasantly surprised to receive my charger within hours of the orderWhen I was on the website a live chat window popped up and asked me what type of computer I told them and within a minute they gave me the link to the charger that I needed The whole process took less than minutes The other thing that worried me was that I didn't get a confirmation via email like all other places do but I did print out the confirmation page I was extremely pleased with this company and would order from them again as well as refer them to someone else(shipped from Newark CA to the east coast)

Complaint: ***
I am rejecting this response because:Finally they recognize that I am returning the label because it is defective and does not work rather than because there was some mistake in ordering the product on my endBut what I am asking for is not something they have addressedThey are still telling me to use the old label with INCORRECT information on itAgain, the tracking information is INCORRECT on the label and according to the USPS employee I spoke with, this will increase the likelihood of a lost or undelivered packageThis is the problem and they need to address thisI am asking for a new label with the correct tracking AND signature confirmationI am asking for signature confirmation because I do not trust that these people will say they received it even if they didIt took them this long to recognize that I am returning this device because it is defective rather than because there was a mistake on my end with ordering the productIn the last message, they mention that there is a 20% restocking feeWhy would anyone restock a product that is defective? This makes no sense whatsoeverThat means that by restocking, they are just returning the defective charger to their inventory for re-saleWhy would you resell a product that is defective? I am asking for a FULL refund of $for the charger and shipping because sending me a defective charger (a charger that does not work) is a mistake on their partIf it were a working charger, then I could accept the 20% restocking fee, but this is not the caseThe charger does NOT work and should not have been sent to me and should not be restocked for resale to anyone else; therefore then restocking fee is an illegitimate chargeThis is why I am asking for a FULL refund of $29.98.If Laptop Charger Factory gets someone with better reading comprehension skills or someone with a little bit of integrity to address this, perhaps this can be resolved soonerRegards,
*** ***