Laptop Charger Factory

I ordered a LCF249377 120 Watt Laptop Charger for $36.99. I recieved the standard 90 Watt model PA-1900 P/N LCF253267 that sells for $22.99. Item was ordered two day air and I paid extra for that, $13.99, over the standard mail rate of $6.99. I received the wrong part 5 days later standard mail....

refused to admit any error or When I contacted the company they refused to correct the order and never offered a refund for the price difference in chargers.Hi,This is [redacted] from laptop charger factory.We would like to inform you that when the order was placed there was no confirmation for 120w charger and that is the reason customer did not receive 120w charger and instead of that got 90w one. But we sent a return label to customer to return the 90w charger. We were under processing for refunding the difference of the amount for shipping but customer has opened a dispute with paypal and due to this money has been put on hold by paypal which customer paid to us. Hence, customer has to get the dispute removed then in that case we will refund the shipping amount difference and can send the replacement charger for 120w. Please confirm asap.We can surely do an exchange with the correct one.

Hi,This is to inform in this case that the order was placed for 65w charger but when we inquired from customer whether want 180w charger or less, we got to know that 180w charger is required for those laptop models which were bought after 2012 and 180w charger costs higher. As they did not want to...

continue by paying extra amount hence we had to cancel this order and issued full refund. Inconvenience caused is deeply regretted!Thanks![redacted]

-----Original Message----- From: [redacted] [mailto:[redacted]] Sent: Wednesday, April 22, 2015 5:07 AM To: info Subject: [redacted]   As of today, my credit card account has cot been credited. I returned , by mail, on April 10th.

Hi, This is to inform that we have already issued refund for this order. Thanks![redacted]

Hi [redacted]
 
Please be informed "The refund has been issued, and the case will be closed now" 
 
You will see the refund back in your paypal account now.
 
Thanks!
[redacted]

I ordered a replacement charger for my Asus laptop. Their service rep told me which one to order based on my model. It arrived and it did not match my old charger or was it even compatible. No one would answer the companies phone and to top it off, their website was down. I opened a case with PayPal to get them to communicate, and all they would do is send a return label for a replacement. The label NEVER arrived after they stated it had been sent multiple times.. I highly recommend PayPal, they got my money back. DO NOT ORDER from this company!

Hi [redacted].
We had refunded you on Monday night and kindly asked if you can wait 3-5 business days for your bank to process the refund. Please wait until this Friday or next Monday and you should see this refund.
Thanks,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards, [redacted]

Hi,
 
This is to inform in this case that we already have had discussion over the phone with the customer yesterday.
We have told customer to wait for till 48 hours as we are checking for the 2nd payment whether we received or not.
 
We will resolve this...

case as soon as possible and we will keep in touch with customer. 
Thanks!
[redacted]

Complaint: [redacted]
I am rejecting this response because: This is the original phishing email.  I will not be dropping the complaint as satisfied.  Please just issue the refund as requested.
Regards,
[redacted]

Complaint:[redacted]
I am rejecting this response because:
The tracking number you are providing does not work.  Please tell me where this so called package you have sent me is?  When I contacted you the package was not yet shipped you told me.  So I was told you could cancel it.  You guys by accident sent the package out then without letting me charged my card.  Please show proof of where I authorized you to charge my card.
Regards,
[redacted]

Hi.
We are very sorry about this. We will go ahead and arrange a return label.
Revdex.com can close this case.
Thanks,
[redacted]

This is the very best company. I got the right charger and I paid less amount. Very best company

Hi,My name is [redacted] and I would like to inform in this case that customer ordered for a laptop charger for which customer paid the amount also but when the shipment was being done we got the information that this will cost  some more amount so we e mailed customer for the same and if customer...

does not want we can cancel the order and refund full amount as the amount which customer paid to us is 100% safe. If talking about the website page which still shows the same information and that is because it is under construction so once it gets fully updated, it will show the correct and the updated information. As customer has filed a dispute with paypal so if needs the full refund then customer has to get the dispute removed as payment has been put on hold by paypal right now.

Complaint: [redacted]
I am rejecting this response because: I will be shipping the charger back for full refund of charger and shipping cost I paid, but am not satisfied of being made whole do to the damage your product has caused.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:I, [redacted] have receive reply to my request of  refund of 139.29 on 11-24-2015. I do not fully accept your offer, I will accept the offer for the refund of 68.98 for the first battery charge and return shipping cost sent to DiscountBatt immediately to my [redacted], SC 29453  in which is the correct return shipping address. I do not accept the 30 percent discount on next purchase for the second battery. As stated [redacted] was e-mailed pictures of laptop, make and model number from the beginning of the transaction. I just want my refund and am willing to resolve this matter immediately since second battery was not sent to the correct address as informed. You are still saying you can ship the correct battery again if provided the correct laptop make and model again. I went with another company to get the correct battery for the laptop as previously stated. In regards to the second battery I will contact DiscountBatt by e-mail once again to have them return the battery to me and I will pay for the return shipping cost. Upon receiving the battery I sent to them I will forward it to C. Hall PO Box 329 Trabuco Canyou, Ca 92121-3260. Hopefully they should still have the battery there and return it to me for my second refund. I do not want to order anything else from your company. I just want this resolve asap.Thanks,[redacted]
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID...

[redacted], and find that this resolution is satisfactory to me.
Email [redacted] to  send the shipping reimbursement via PayPal.
  
Regards,
[redacted]

Hi,We are so sorry for the inconvenience caused to customer.We would like to inform in this case that customer who paid for 2 days delivery and we shipped the order on 17th as 17th was being monday and it was to be delivered on the 19th august but due to shipping department delay, it could not be...

delivered and they now gave an expected delivery date of monday 24th and we also checked with them and found that it will surely get delivered on monday the 24th.Customer paid $13.99 for two days shipping and we have already refunded the difference amount of $6.00 and now we are refunding $3.00 more as we will only keep only standard delivery charge not two days delivery charge. We hope no issues.Thanks![redacted]

Hi,We would like to inform you that we sent exact the same charger which customer ordered. It's not like we sent a cheaper one, we sent exact the same charger and customer paid for that order. As customer do not want to keep it hence we will provide customer a return label today so that...

customer can return it to us at no cost to customer and upon receiving the item back we wil refund minus 20% restocking fee.Thanks![redacted]

Hi,We are sorry for an inconvenience caused, however we have checked the tracking [redacted] and see that the 3rd [redacted] charger has already been delivered at the mailbox on Jan 13th, please check the mailbox and collect the package, you can also contact usps or nearest post office for more info, as the package has been delivered by US mail.Please check the mailbox for the 3rd [redacted] charger or confirm with whomsoever has the access of the mail box as the 3rd charger has already been delivered in your mailboxWe would like to inform you that you do not need to return the 1st charger which you received for [redacted] Computer as we do not need return of the 1st [redacted] charger which we sent. We have sent you a pre-paid return label at your e mail address for returning the 2nd [redacted] charger which you received. Please use that return label which we have sent you for sending the 2nd [redacted] charger.  Thanks![redacted]