La'Pura Skin Care Reviews (%countItem)
La'Pura Skin Care Rating
Address: 13266 Byrd Dr STE 895, Odessa, Florida, United States, 33556-5319
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placed order in dec2019 it as a trial order I returned it they have contiuned to send every month and to charge me for the last 4 month
this was a trial order did not like it sent back to co. they have contunied to send it each month fist order was dec.2019.I sent it back.for refund they just kelp sendeng each month there after and keep sending each month and contunied chargeing my card mc.XXXXXXXXXXXXXXXX skiXXXXXXX # amount charged was $24.94 per month for DEC 2019 JAN FEB MAR APRIL 2020
I JUST WANTED TO BE REFUNDED THEY WILL NOT ANSWER I STAYED ON HOLD PHONE FOR AN HOUR TWICE THEY NEVER ANSWER
In regards to the complaint received above, we have reviewed the account of Ms. with great care. All accounts have been canceled and a refund of $24.94 has been processed on 5/07/20. We ask that Ms. please allow 3-5 business days to see the credit to her account. We have escalated a request for refunds past 30 days, per our 30 day refund policy. Ms. 's account remains closed. If you require any additional information, please let us know.
Best Regards,
Customer Support
(The consumer indicated he/she DID NOT accept the response from the business.)
They owe me for 4 months
Dec Jan Feb. March.
SCAMMERS
I was told if I completed a survey and paid the shipping fee they would send their product.
They did.
15 days later they charged my card over $88.
This charge is fraudulent!!
They are scammers!!!
SCAM! SCAM! SCAM! This company uses celebrities such as Christie Brinkley, Jennifer Lopez, Jessica Alba, Jennifer Aniston, Robin McGraw & many more to claim that they use VIA Beauty Cream. Rush my FREE trial.....only pay for shipping! ya BS!!!!!!!!! some very fine print THAT I DID NOT SEE .......they will start charging you HUNDREDS of dollars if you do not cancel. False advertisements lead you to bait and switch SCAM!!!!!!!!!! THEY SHOULD BE SHUT DOWN!!!!!!! HOW ARE THEY STILL OPERATING??????
Like many others I have received two shipments which I did not order. My credit card has been charged twice. Need to be refunded!
Never ordered product and have been charged twice.
Need refund for the two charges to my visa account. I only ordered a free sample and paid the shipping.
In regards to the complaint received above, we have reviewed the account of Mr. with great care. All accounts have been canceled and a refund of 49.88 has been processed on 4/24/20. We ask that Mr. please allow 3-5 business days to see the credit to his account. Mr. account remains closed. If you require any additional information, please let us know.
Best Regards,
Customer Support
Cancelation of service
I ordered la'pura instant tightening serum, eye serum and anti aging cream online on Dec 5, 2019. I was charged $84.74. I was charged again same amount on Mar 5, 2020. Both time I received products. It was credit card purchase. The last 4 digit of the credit card is *** It's a master card. My email address is ***@gmail.com.
Don't have any order no.
Latest, on Apr 15, 2020, I received another package of the products which I didn't even asked for. So please remove my information from the system so that I won't receive products or being charged anymore.
Just want to cancel the service. Don't want to receive any product or being charged for anything.
In regards to the complaint received above, we have reviewed the account of Ms. with great care. All accounts have been canceled and a refund of $84.74 has been processed on 5/13/2020. We ask that Ms. please allow 3-5 business days to see the credit to her account. Ms. account remains closed. If you require any additional information, please let us know.
Best Regards,
Customer Support
(The consumer indicated he/she ACCEPTED the response from the business.)
The business has canceled my account and refunded back the latest. Thank you Revdex.com and the business for taking care of and resolving this issue. I really appreciate it
The company charges your credit card without authorization and without notifying you about their policies.
I received two shipments of face moisture and eye creme. One on Feb.15,2020 and one on March 15,2020. I only ordered 1 time thru Amazon at a discounted price. When I received the products there was no billing statement in the box, only the product. When I got my credit card statement I found that I had been charged $4.97 and $3.97, which I expected, but then on a few days later they charged another $88.46 and $84.37. ON my next credit card statement they charged another $93.43 and $88.34. I would like my money refunded. When I called customer service I was informed that it was a monthly charge for membership and the products. There was nothing on paper or online that said anything about a monthly membership or the cost of the products. Anyone with an interest in trying their products should think twice. It takes forever to get ahold of their customer service and then they wont even discuss a refund. They should be shut down.
I want my money back. I`m willing to return the unused products if that will help to get my money back.
It was advertised as a trial only.Paid for trail and they kept my card on file and now charger my account over 88$.Also incurred a overdrawn fee!
Order date 3/27/2020
Order if ***
Shipment # XXXXXXXX
Total price $2.00
I need a refund ASAP and I don't think it's fair I was charged a 32.00 overdraft fee!
According to our records, Ms. did initiate a dispute with her credit card company. As a result, the chargeback was applied to the charge and we are unable to issue an additional credit as the charge has already been reversed back by the bank. Ms. account remains closed.
Best Regards,
Customer Support
Company didn't process the refund as discussed on the phone.
I was online and was prompted to do a survey for Chase Bank. Chase Bank is my bank, after going through the survey I was supposed to get $50.00. At the end of the survey I was only able to get a certain product for shipping and handling only due to the fact the survey was supposedly worth $50.00. I ordered it on 11/18/2019 it shipped on 11/22/2019 I cancelled the order on 12/02/2019 the product was unopened.they sent a second charge through for $88.46. I have a cancellation notice as of 1202/2019. Then 12/09/2019 for the 2nd item which was cancelled on the 12/02 They explained that I could take it to UPS and drop it off and I would not need a RA.They would not give a return authorization they said it was not needed. UPS told me they must to have a RA number. My bank screwed up on the dispute because they had my info. We explained to our bank we authorized only the initial shipping and handling which was $4.97 and $3.97. all charges past that point were unauthorized. The day I cancelled the order the person on the phone said I would get a refund minus a $9.00 fee. Then they ran a charger through my bank for $88.46. I was unable to send it back without paying for the shipping. My bank advised me to send it back and send them the tracking information. I spent $11.00 to send it back. My bank has a copy of them receiving the items unopened. At this point I have over $108.00 paid out the company has the product that was unopened. I have pictures on the day I sent it back of the products with seals undisturbed. This company is rated F in your system for this exact problem/ issue. Please respond.I have all this information in emails with exception of the phone call they would not send me an email concerning our coversation. Please help in obtaining a full refund of all monies spent.
Refund. very corrupt company
According to our records, *** did initiate a dispute with their credit card company. As a result, the chargeback was applied to the charge and we are unable to issue an additional credit as the charge has already been reversed back by the bank. *** account remains closed.
Best Regards,
Customer Support
I sent a reply they have the product I have spent over $100. And have absolutely been taken and there was not a credit.
I ordered face and eye serum from internet ad for no more than $20. Was charged over $83 and have been charged five more times totaling $544.31!
This company is scamming as long as they can get away with it. I have advised my credit card company never to pay this company again, but I would like to have a refund of the money they have already stolen. Their company goes by two different names and makes two astronomical charges per month.
12-31 $3.97, 12-31 $4.97, 1-14 $88.46, 1-17 $84.37, 1-30 $92.43, 2-01 $88.34, 3-23 $93.43, 3-26 $88.34. Business names under which they make charges include Beautiful Healthy Skin, Skin Health Beautiful Care, Skin Health Beauty Care.
I would like to get my money back. This is definitely a scam. They obviously know their cream isn't worth this kind of money and they should be shut down! I could not find their information to contact them when this all started.
In regards to the complaint received above, we have reviewed the account of *** with great care. We show that *** has contacted our customer support department and received full refunds amounting to $181.77 and cancellation on 4/03/2020. We ask that *** please allow 3-5 business days to see the credit to their account. ***'s account remains closed. If you require any additional information, please let us know.
Best Regards,
Customer Support
(The consumer indicated he/she DID NOT accept the response from the business.)
The company scammed me (no mention in their trial ad that I would automatically receive more of the product monthly, nor anything about the real cost of the product). The ruse was just pay the postage for the sample and try it! With no further conversation, they automatically billed my credit card repeatedly. When I finally realized 3 months later what was going on, I took steps to stop it and was successful in getting them to refund that month's charge. But there remains the matter of the additional $353.60 they charged without my consent. I feel I am still owed that. I offered to send back the unopened boxes of product if they would send a postage-paid address label, which they refused to do.
I did not sign up for a monthly subscription. I was charged on my credit card $149 for the products I did not re-order and did not receive any product
I ordered for free for the first month just paying $8 for shipping costs. then I was charged $149 for more products that I do not want. I enjoy the products but would prefer to finish using the ones I currently have before ordering more. I did not expect to be charged that large amount and I am very upset I did not receive at least an email warning or confirmation of the steps occurring so that I could have prevented this issue.
I would like to not be charged for this as I did not receive me any products anyways
In regards to the complaint received above, we have reviewed the account of *** with great care. We show that Ms. has contacted our customer support department and received partial refund amounting to $61.92 and cancellation on 4/07/2020. We ask that Ms. please allow 3-5 business days to see the credit to her account. Ms. account remains closed. If you require any additional information, please let us know.
Best Regards,
Customer Support
this company uses bait and switch to get you to sign up for a free sample ,you pay shipping .In the small print you are signing up for the product and for continued deliveryand they will send you hundreds of dollars of their product. I returned the product with tracking number and signed delivery receipt and they will not give credit. Disputed the charge as fraud and cc company ruled that it is not fraud. If you dispute the charges do not go to the fraud department --go to dispute resolution with cc company. these people are thieves--do not deal with them
I returned product to them on 2-11-20 and they verified that they received refund via UPS and they will not refund me the supervisors won't return cal
This company is completely non responsive even though they say they will have supervisors return call. I have spent hours on the phone over the last almost 2 months and they have lied and said they sent me a check via email which they did not. The next time I called they told me they would have never sent a check as their policy is to refund same credit card as was used for purchase. They confirmed receipt of product and I still haveUPS tracking code but they keep putting me off. It is so frustrating bc I did Everything they told me to do and sent it back via ups then called with code and they confirmed receipt. Most recently they told me they were refunding my card But that it didn't go through due to technical difficulties They told me - for the16th time - that a supervisor would process refund and send me an email. They lie every time and I believe this is a scam. Very frustrating bc there is nothing I can do I am losing almost $100 and I am a single mom with four kids to support ..... can anyone help me?
I want all of my money back. I should make them pay me interest bc they have held onto my money for all this time. I would also like to know how to file criminal charges against them so that this doesn't happen to anyone else.
In regards to the complaint received above, we have reviewed the account of Ms. with great care. All accounts have been canceled upon their communication with customer service on 1/06/2020. We have processed a refund of $61.92 on 2/24/2020. We ask that Ms. please check her email ***@gmail.com to see the credit to her in an electronic check. Ms. account remains closed. If you require any additional information, please let us know.
Best Regards,
Customer Support
(The consumer indicated he/she DID NOT accept the response from the business.)
No check was ever sent to me. Furthermore, I was told by a supervisor that would never have been offered that they do NOT issue refund checks and they certainly don't send them via email...she told me I would be refunded in same manner that I paid, which was citi VISA. As well, the amount they reference is not accurate - they owe me $88.46 which is what they charged my credit card. I just reviewed hundreds of complaints against this company and the Revdex.com gives them an "F" not sure how they are even still operating - it is total fraud. I have tried for months to get my money back and they keep responding with empty lies. Since they say they sent a check how about you all ask them to scan in a copy of what they sent on the date they say they sent it? Again, it is a total lie they cannot produce anything and they do not issue refunds via emailed checks. PLEASE help me get my money back and, with so many complaints, why isn't a class action law suit initiated? These people are criminals and should be in jail for stealing so much money from hard working and HONEST people. Thanks for your help Revdex.com.
money taken from my visa account monthly, not authorized, not commensurate with product received
date showing on account of extraction of money
12/21/19,"skincarebeautifully,Santa Ana, Ca.#88.46;1/10/20skincarebeautifully,Santa Ana,ca. $93.43; skincareremarkabiliy, Santa Anaca.$88.34; 2/20 skinfacecarehealthLi XXXXXXXXXXCa$88.34; 3/20,skinfacecarehealthLi/8772881163 Ca
refund for above deductions from my visa account with Rogue Credit Union visa card
In regards to the complaint received above, we have reviewed the account of Ms. with great care. All accounts have been canceled upon their communication with customer service on 03/20/20. We have processed full refunds of $358.57 on 4/10/2020. We ask that Ms. please check her email ***@gmail.com to see the credit in an electronic check. Ms. account remains closed. If you require any additional information, please let us know.
Best Regards,
Customer Support
Very simple I paid shipping for a product I talked through email they said no contract . I had 88 dollars taken from my visa . With no product !
I had no way to contact them until I got a tiny sample bottle with there name on it . By the time I receive the free sample they had already taken 4.95$ for shipping and 88$ for nothing . Thanks for the help .
I want my 88$ back that you stole from me thanks !!
In regards to the complaint received above, we have reviewed the account of Mr. with great care. All accounts have been canceled and a refund of $88.46 has been processed on 3/20/2020. We ask that Mr. please allow 3-5 business days to see the credit to his account. Mr. account remains closed. If you require any additional information, please let us know.
Best Regards,
Customer Support
These people fraudulently charged me from 1/7/2020 to 2/27/2020; $718.05 and sent back a mere
$266.05 of said charges. They are fraudulent crooks that don't even use their real names ! They do not deserve a star they deserve only to be put out of business !
Amazon offered a "gift" of discounted products. I chose La Pura for $4. I've gotten 2 more since and I'm sure I'm being charged full price. Don't want
I fell for an Amazon offer of La Pura at $4. I've since gotten 2 more orders that I'm sure are being charged at full prce. I don't like the product and will return. Demand a refund from this SCAM.
Refund of last 2 I requested shipments and removal from their list. I only agreed to the $4 offer from Amazon.
In regards to the complaint received above, we have reviewed the account of Ms. with great care. All accounts have been canceled and a refund amounting to $49.88 has been processed on 3/16/2020. We ask that Ms. please allow 3-5 business days to see the credit to
her account. Ms. account remains closed. If you require any additional information, please let us know.
Best Regards,
Customer Support
(The consumer indicated he/she ACCEPTED the response from the business.)
Unauthorised charge of. $49.99 should have been only $1.00
Did a survey for Xtra monies and I had to choose an item from the list at the end of the survey so I chose this moisturizer and I only was supposed to pay a dollar for this trial product however they charged me 4999 and won't answer the phone for they charged me 4999 and won't answer the phone for me
If not for a refund just to add to the list of people who have this has happened to
I received an email to get a free gift just pay shipping & handling. Once on the site you are forced to purchase multiples of the product.
I received an email to get a free gift just pay shipping & handling. Once on the site you are forced to purchase multiples of the product & sign up for recurring charges. Once I got out of the site I immediately started looking for a good phone number to cancel the order. They charged my credit card close to $75.00 dollars. I was able to get a hold of someone who cancelled my three (mistake) orders and promised a refund and I have emails for the cancellations. However they did not refund my money or send any product to me (they cancelled the order the same day) I contacted and disputed the charges with my bank capital one 360, who investigated then denied my claim. The company said it was a valid sale, but I did not receive the product either because I cancelled the order. Capital one is going to reverse the credit in 10 days, and I will be out $75.00 with nothing received. Capital One has now put this back in my lap and will send documentation on their investigation, then I am supposed to contact the merchant and try and get a refund again.
This company is scamming vulnerable seniors out of hard earned money with phishing and deceptive scams.
I am only allowed one attachment but I have three cancellation emails they sent to me.
Cancelled order and never received product.
Refund for order
Purchase ID: *** Order Date: 01/07/2020 Cancellation Date: 01/07/2020
Purchase ID: *** Order Date: 01/07/2020 Cancellation Date: 01/07/2020
Purchase ID: *** Order Date: 01/07/2020 Cancellation Date: 01/07/2020
Please help me get my refund.
Thank you.
S.
Because of the deceptive practices by the company, I want a full refund, I do not want them to send the products to me. I feel the lengths they went to, to trick customers into buying the product, that the product cannot do what the company claims or they would have been honest A full refund please. The charge is still in a credit state but will be charged back to my account on March 18, 2020. Thank you
According to our records, Ms. did initiate a dispute with her credit card company. As a result, the chargeback was applied to the charge and we are unable to issue an additional credit as the charge has already been reversed back by the bank. Ms. account remains closed.
Best Regards,
Customer Support
Was purchasing a product when a site popped up saying you have a free product you can choose from just pay shipping cost. There were multiple choices
Some of the choices said no longer available so I chose the skin cream. There was no other information available now they want to charge me $88.46 I never signed any terms or conditions for this product. If I had known it was $88.46 I would have NEVER accepted the free product.
A full refund and the company to stop advertising a product is free just pay shipping.
In regards to the complaint received above, we have reviewed the account of Ms. with great care. All accounts have been canceled and a refund of $88.46 has been processed on 3/5/2020. We ask that Ms. please allow 3-5 business days to see the credit to her account. Ms. account remains closed. If you require any additional information, please let us know.
Best Regards,
Customer Support
I have had over 354.00 dollars taken from my account from this company.
. I was taken for 354.00 dollars from this company lapura . they claimed I ordered something from them and continued taking money out with my debit card # . I eventually saw this on my bank statement and called the bank saying I dont know who this company was they used a different name .
I was taken for 354.00 dollars from this company lapura . they claimed I ordered something from them and continued taking money out with my debit card # . I eventually saw this on my bank statement and called the bank saying I dont know who this company was they used a different name . called Beautifulhealthyremark not Lapura. Called Bank they gave me back my money But they now denied giving me my money back . I never received any Products I asked what the product was and the girl on the phone said cream for wrinkles but that is all she can tell me . she could nort discuss anything to call my bank back , but they said they cant help me either . nobody was helpful , the company told my bank I ordered all of whatever and that they sent it to me , but I see this company has been doing this to all kinds of people on their complaint list . Please if you can tell me what to do i just dont know what to do now i HAVE TO FIND SOMEONE TO BORROW MONEY FROM TO PAY MY RENT .because of this .
According to our records, Ms. did initiate a dispute with her credit card company. As a result, the chargeback was applied to the charge and we are unable to issue an additional credit as the charge has already been reversed back by the bank. Ms./Mr. 's account remains closed.
Best Regards,
Customer Support
(The consumer indicated he/she DID NOT accept the response from the business.)
The charge was put through my checking account / Debit card. The bank did say they were going to give me the money back which they did but then it was reversed , so I did not receive my money back from the bank. That's when I reached out to The Better Business Bureau, hoping to get help. This Company has complaints from all kinds of other people with the same thing that happened to me .
Sincerely
No I have not heard anything from the Company , nothing has been taken care of at this point.