La'Pura Skin Care Reviews (%countItem)
La'Pura Skin Care Rating
Address: 13266 Byrd Dr STE 895, Odessa, Florida, United States, 33556-5319
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Forwarded message
From: ***
Date: Mon, Nov 25, 2019 at 4:49 PM
Subject: Re: Message sent from Revdex.com.org
To: Inquiries and Complaints
Thank you, I will do that. See below:
***, *** Street Hyattsville MD 20781, (XXX) XXX-XXXX and ***@gmail.com.
La'Pura Skinproducts also listed as KETO Supplement, https://lapuraskincare.com/ Phone: XXX-XXX-XXXX
I got a free order from them via Amazon all I had to pay was the delivery fee. That went well but then I was told it was a repetitive order. I then cancelled it but had to pay approximately $50.00 to cancel. This amount they directly took from my credit card.
want my $50.00 back and Amazon should NO LONGER do business with a company like this. They stand for everything Amazon is not. Let me know if you require any additional information. Regards
In regards to the complaint received above, we have reviewed the account of Mr. Thompson with great care. We do show that Mr. Thompson contacted our customer support department on 11/22/19 and his account was cancelled. As requested, we have issued a refund in full for $49.90.
We do not require Mr. Thompson to return the products, they are his to keep. If you require any additional information, please let us know.
Best Regards,
Customer Support
Scan do not order from them they charge you account without you agreeing. Won't stop charging until I send back the free trial. Thank God my bank picked it up and stopped the charge. They are probably on a watch list
Hello ***,
Your latest charge has been refunded and your account has been cancelled.
Thankyou,
Customer Support
Miss representation . I did not order the product sent to me they sent it to me automatically . And would not cooperate with refund policy's.
I would like a total refund
Refund
In regards to the complaint received above, we have reviewed the account of Ms. with great care. We show that Ms. did contact our *** support department regarding her order, and was issued a 50% refund for product received.
Ms. account remains closed, and we have issued the additional 50% refund. If you require any additional information, please let us know.
Best Regards,
Customer Support
(The consumer indicated he/she ACCEPTED the response from the business.)
Fair
This company took unauthorized funds from my account.I never recieved
any product, and they took out over $24.00 from my PayPal account.
Funds removed from my Paypal
Refund
In regards to the complaint received above, we have reviewed the account of Ms. with great care. We do see the tracking associated with her order: XXXXXXXXXXXXXXXXXXXXXXXXXX which shows successfully delivered via USPS November 21st at the address provided.
We show that Ms. did not contact our customer support department regarding her order, but have issued a full refund for $24.94 as requested. We do not need Ms. to return the product, and hope that she is satisfied with our response. If you require any additional information, please let us know.
Best Regards,
Customer Support
did not order this item and keep getting it in mail and getting charged for it.
I never ordered this item. I have called several times to the 855-207-3111 and I am put on hold and no one comes to the line. I wait for 20 minutes to 30 minutes. Found a different number online 877-701-1128 and same story I'm put on hold forever and no one comes to phone.
I emailed 2 times [email protected] and said I do not want product and to stop ending me. I stated I would send back if they give me a return label. But no response. I guess I need to cancel my credit card which is the only way to have them stop charging me. This is so annoying!!
I never ordered this item. I have called several times to the 855-207-3111 and I am put on hold and no one comes to the line. I wait for 20 minutes to 30 minutes. Found a different number online 877-701-1128 and same story I'm put on hold forever and no one comes to phone. I emailed 2 times [email protected] and said I do not want product and to stop ending me. I stated I would send back if they give me a return label. But no response. I guess I need to cancel my credit card which is the only way to have them stop charging me. This is so annoying!!
In regards to the complaint received above, we have reviewed the account of Ms. with great care. We are sorry that Ms. could not reach our customer support department regarding her order, but we have cancelled her account.
In addition to cancellation, we have also issued a full refund for the latest charge for each product. We ask that she please allow 3-5 business days to see the credit to her account. Ms. account remains closed. If you require any additional information, please let us know.
Best Regards,
Customer Support
Unauthorized continual charges
Supposed to be a free trial where I pay just S&H for one product, was sent 3 products with no info on receipt except what the products are. Now have been charged at least one 89.99 charge with no information from the company(except a generic name-Skin care Healthy Beauty). I would not and did not agree to allow any kind of auto withdrawal from my account except the S&H. And it's really amazing to me that any "business" can keep getting away with this!
Refund or at the very least a stop to anymore charges.
In regard to the complaint received, we have reviewed the account of Ms. Smith with great care. We do show that the account is cancelled and that a full refund for $84.74 was previously issued.
We do not require Ms. Smith to return the products, they are hers to keep. If you require any additional information, please let us know.
Best Regards,
Customer Support
It was advertised as a 4.95 trial order, however was charged 88.46 then and additional 93.43 for subscription that I never applied for.
Was charged 88.46 for what was advertised as a 4.95 trial order. Next was charged 93.43 for a subscription I never signed up for. Called but got no satisfactory response. I had thrown out the "trial" item as it was not satisfactory, sent the second item back. Still have these items on my charge . Paid by visa charge card.
Order *** SKU LP-FC001. Dates of charge are10/21 and 11/6.
Wish my charges to be erased, as they are fraudulently advertised.
In regards to the complaint received above, we have reviewed the account of Ms. with great care. We show that Ms. contacted our customer support department and requested to cancel her order.
Her account remains cancelled and we have gone ahead and issued a full refund for the charge received on 11/06. We ask that she please allow 3-5 business days to see the credit to her account. Ms. account remains closed. If you require any additional information, please let us know.
Best Regards,
Customer Support
(The consumer indicated he/she ACCEPTED the response from the business.)
Response is what I asked for
I encountered an ad on instagram to acquire 1 sample that I pay shipping via my cell phone. Then they sent me 3 products for a total of like $75.
I thought I was getting 1 sample from this company and quickly found out that they billed me for 3 products totally $75 and I was also charged separate shipping of $4.95 each. I contacted them to just cancel my whole order and they said that it was already charged and I had to wait until I received my products and pay for them to be shipped back.
I talked to 2 different people and the first said that I would be refunded everything back but $9 which I would have been fine with, but then when I called again and said that I never wanted anything more than 1 sample how can I be getting a refund for product I never ordered. They were VERY rude to me and eventually I just decided to keep this *** just to be over with this issue because I didn't think that they would really give me my refund either way since they were talking over me and not listening to me in the first place. I tried the products and they clogged my pores. So it was really just expensive garbage that I never ordered. I felt robbed. Horrible customer service. I was shocked by their behavior.
I would love a refund, but I don't think that will happen. They are shifty. At the very least I would like them to hear about my complaint and stop their practices of fraudulently selling products to people that didn't order them. I literally felt robbed.
In regards to the complaint received above, we have reviewed the account of Ms.
with great care. We do show that Ms. has contacted our customer support department on 10/07 + 10/10 and received a cancellation and refunds less the $9.00 restocking fee. Ms. should have received the credit to her account within 5-10 days after processing. Ms. account remains closed.
Best Regards,
Customer Support
Horrible company...scammers need to be stopped ...adds are misleading and false...
False advertising - false product. Lying customer service employees. This product is misrepresented and when asked the customer service employees don't specifically say it's "Meghan Markles" new skin care line, they just say it is a very popular and fantastic skin care product. When questioned, they continue their line of "great product" not EXACTLY saying its is not the product of the Princess of Sussex. (Meghan Markle) Then one product "sold" as skin care shows up as weight loss product on your bank statement. I have received the "weight loss" product credit but believe the "free product for cost of shipping" should be credited back to me for the entire article being fraudulent. Granted I am taking about approx $9.00. ($4.97 and $3.97, respectively). At this point it's not so much the scam of my $9.00 but the scam
On probably 1000's of women! It's a terrible hoax. And should be sued for misrepresentation and ill begotten income, whether they say it's for "shipping costs" or not! I did not think I was buying this product - and was scammed into the entire thing! Shame on these people!
From: ***
Date: Tue, Nov 12, 2019 at 11:44 AM
Subject: Fw: consumer complaint!
To: Revdex.com
To whom it may concern!
Please be informed that as of today I have Not received the refund that they claim was done. They charged me twice without authorization. La pura skin products is a fraud service that needs to be investigated. They deceive the product and take action to charge the consumer without authorization. I intend to forward this complain as well to the attorney general in California. La pura skin products should be stopped for misleading consumers...
***
Forwarded Message
From: "***"
To: "Revdex.com"
Cc:
Sent: Thu, Oct 24, 2019 at 11:00
Subject: consumer complaint!
To whom it may concern!
Please be informed that I have NOT received a response nor a refund on my fraud claim that La Pura Skin Care charged me without my authorization.
This is totally a fraud and misleading information on the product that they promote. I will continue to complain and I will inform the State commissioner as well....La Pura Skin Products is deceiving the consumer with a fraud promotional product and charging customers withourt authorization.....I would appreciate you looking into this matter and give it your attention to this fraud organization and employees....thank you
***
From: ***
To: Revdex.com
Sent: Thursday, October 10, 2019, 04:43:31 AM EDT
Subject: Fw: Refund Confirmation
To whom it may concern!
I have written a consumer complaint against La pura. Skin products about their false advertisement and information and I have Not received a response nor a refund from an unauthorize charge that they done. I would appreciate your involvement and make note of their deceit and false consumer process....thank you
***
From: "***"
To: "[email protected]" , "***@yahoo.com"
Cc:
Sent: Sat, Sep 21, 2019 at 10:15
Subject: Re: Refund Confirmation
Please be informed if this is Not corrected. The information will be sent to Revdex.com....
***
Sent from Yahoo Mail on Android
On Thu, Sep 19, 2019 at 10:55, ***
wrote:
To whom it concern! Please be advised that you have charged me 2 times...88.46 and 84.37....be informed that I never authorized this approval and I expect a full 100% refund asap. Otherwise I will report you to the Revdex.com for misleading consumers of your product.
***
Ref# XXXXXXXXX. And
Ref# XXXXXXXXX
Sent from Yahoo Mail on Android
On Wed, Sep 18, 2019 at 19:43, [email protected]
wrote:
Your order will appear on your credit card statement as :
Skincreammstrzr-lapura, SkinFacialCream-Lapura, SkinFaceCare-Lapura
Hi ***,
This email is to inform you that $88.46 has been refunded to your Visa *** for order #EXXXXXF866
Your Refund is being processed - please allow 5 to 7 business days for your refund to show on your account.
(Please note refunds can take up to 30 days to credit to your account, depend ing on your bank/credit card).
You will not be charged for the product. Shipping and insurance is non-refundable. Feel free to call us at 877-701-1128 if you have any questions.
If you have received the product, go ahead and keep it on us! Feel free to try the prod
Other (requires explanation) Refund the unauthorized charges as promised
In regards to the complaint received above, we have reviewed the account of Mr. with great care. We have found a previous agent error that led to the refund not being processed when first requested. As requested we have issued the remaining refund of $84/37. We ask that he please allow 3-5 business days to see the credit to his account. Mr. account remains closed.
Best Regards,
Customer Support
(The consumer indicated he/she ACCEPTED the response from the business.)
Their response to refund me is enough to be satisfied. I thank you for your efficient work and professionalism....
With trial offer I was charged $74.84. When I returned the unopened items I was only refunded $40 and was told there is a $10/item restocking charge.
Was never told about the additional $70 I would be charged for their free trial offer. I understand not getting a refund for shipping but I never authorized the charge of the additional $70.
would like a full refund even without shipping charges.
In regards to the complaint received above, we have reviewed the account of Mr. with great care. We have gone ahead and issued you a full refund for all charges on the account for the inconvenience. We ask that she please allow 3-5 business days to see the credit to her account. Mr. account remains closed.
Best Regards,
Customer Support
Applied for free sample got 2 items added that I never ordered and never gave me a total of the sale.
Applied for free sample Friday Nov 15 2019 for face cream for taking a survey when I hit the button to submit it they automatically added 2 other items and said order confirmed without giving me a total of what they did. They gave me an order I.d. Of *** I found their address of 13266 Byrd STE895 Odessa, Fl 33556-5319 and phone # 877 701 1128 I paid by my master card
I don't even want the free sample now. If they charged me for 2 other things I want refunded that money.I don't owe them anything cuz I never ordered anything.
In regards to the complaint received above, we have reviewed the account of Ms. with great care. We have attempted to process a full refund of her account of $74.84 however, our transactions were declined. We have instead sent a digital check (available for direct deposit or to be printed) to Ms. email: ***@hotmail.com. Ms. account remains closed.
Best Regards,
Customer Support
Free trial offer saying it was through Amazon as a survey . Mis representation Took money from my account illegally
LaPura Wrinkle Freezing LaPura Wrinkle
False survey.
Dear Amazon Shopper,
Please tell us about your Amazon experience and as a thank you, you can select from several exclusive offer rewards!
User Reference: XXXXXX
Refund
In regards to the complaint received above, we have reviewed the account of Ms. with great care. We have processed a full refund of $19.95 and have cancelled her account. We ask that she please allow 3-5 business days to see the credit to her account. Ms. account remains closed.
Best Regards,
Customer Support
(The consumer indicated he/she ACCEPTED the response from the business.)
My account has been revised. I would like to thank the Revdex.com for the prompt attention to this matter . It would seem reasonable that Amazon would want to investigate the surveys that look so authentic so no one will be as myself vulnerable to the scam .
Thank you again for the Revdex.com prompt attention and resolving this issue so quickly.
I initially ordered only 1 jar of cream but now la pura are sending me more & charging me $100.00. This needs to immediately be refunded.
Order date 11/03/2019, order #EA6CXXXXXA, la pura wrinkle freezing moisturizer shipment IDXXXXXXXX
I am seeking a refund and no more orders to be sent to me.
In regards to the complaint received above, we have reviewed the account of Ms. with great care. We have processed a full refund of $93.43 and have cancelled her account. We ask that she please allow 3-5 business days to see the credit to her account. Ms. Ingrams account remains closed.
Best Regards,
Customer Support
I ordered free trial for 4.97 and it charged me the 4.97 plus another 3.97 and then also 19.95 all back to back. This was for one product not 3.
Order DateNovember 5, 2019 order ID 8CXXXXXXXX.
*** $4.97
*** $3.97
*** $19.95
charged from my Global Cash Card VISA DEBIT card
XXXXXXXXXXXXXXXX
I want my money put back on my card
In regards to the complaint received above, we have reviewed the account of Ms.
with great care. We do show that Ms. has contacted our customer support department on 11/12 and received a cancellation. We have refunded all charges less the $4.97 shipping costs expected by Ms.. We ask that she please allow 3-5 business days to see the credit to her account. Ms. account remains closed.
Best Regards,
Customer Support
(The consumer indicated he/she ACCEPTED the response from the business.)
It was to be 3 products for the price of $4.95. I was billed 28.89. Then 2 (two) weeks later, $88.48 and $84.37. I didn't order anything. Fraud !
On November 7, 2019 - La Pura Skin care products, Merchant billing name - SKINPRODUCTSFOREVERBTY / SKINPRODUCTSFOREVRBTFL - Took $88.46 out of my checking account- (Debit card was used). Then on November 9, 2019 - took out $84.37. I didn't order anything. FRAUDULANT ACT
The first time I did order from the company, on October 24, 2019, it was for 1 product for $4.95, as advertised, with two products free. The copy I received said 3 products, however one of them was for 19.95, S/H $8.94, I was billed 28.89. I want to know , what happened to the $4.95. I am in the process in trying to get my money back from this order. I was never given a confirmation of the above billing amount. and when it was too late to cancel the order I wasn't able to cancel the order. I was only told that a email will be sent with the USPS tracking #. Please let me know if you want any documents. I can only give you what I have. I will be contacting my credit union trying to get my money back, on Tuesday, November 12, 2019. I would attach receipts but I don't have a way to do that at this time.
I want my money returned to me. I want this business reported as a fraudulent company. And if they are still able to conduct business to be brought to justice for all the wrong they have committed on the consumer.
In regards to the complaint received above, we have reviewed the account of Ms. with great care. We do show that Ms. has contacted our customer support department on 11/9 and received full refunds for her charges of: $84.37, $88.46, and $19.95. We ask that she please allow 3-5 business days to see the credit to her account. Ms. account remains closed.
Best Regards,
Customer Support
Ordered sample face cream for $4.97 & this was chgd on my credit card. On 11/4 they chgd $88.46; on11/5 $84.37 for products I didn't authorize.
My debit card Was chgd $88.46 on 11/4 & $84.37 on 11/5 for products I did not order! My attempts to contact them were ignored.They did not answer 3 attempts to contact them. I did not read anything about automatic shipments in their Terms & Conditions.
Credit back for $84.37 & $88.46 For unauthorized cosmetic charges.
In regards to the complaint received above, we have reviewed the account of Ms. with great care. We have processed full refunds of $88.46 and $84.37. We ask that she please allow 3-5 business days to see the credit to her account. Ms. account remains closed.
Best Regards,
Customer Support
(The consumer indicated he/she ACCEPTED the response from the business.)
I do accept this company's response. This company charged my account two amts for products that I did not authorize. And I have never received those products. I accept the refunds as their admission of wrong doing.
This company advertised itself as an Amazon survey, with a free gift pending completion. Alerted by my credit card company of fraudulent activity.
This so called company is a criminal scheme. The Email they send comes through as an Amazon survey complete with proper logos and headings. It promises a FREE gift upon completion, with a minor S & H charge. Was alerted weeks later by my credit card company of suspicious activity on my card. I had to contact them and weed out the transactions made. They put me in contact with this company where I was disconnected mid way through a conversation with them( nothing resolved). I then re contacted my Card company and my account was closed out, and a new card and account number was issued. It can't be O.K. for this company to disguise itself as an Amazon survey, the predatory nature alone has to be criminal, also has to be some type of copywrite infringement law they're breaking. They also have a crafty way of attempting to cover there tracks by waiting a certain length of time before using the card number and or numbers they acquire.
The resolution is simple , I'd like no further contact from this so called business. There should be some kind of alert set up to warn anyone who is doing business with them to cease and look else where for their products.
In regards to the complaint received above, we have reviewed the account of Mr. with great care. We do not show any record that Mr. contacted our customer support department. We have processed a full refund of $88.46 and ask that he please allow 3-5 business days to see the credit to her account. Mr. account remains closed.
Best Regards,
Customer Support
Fraudulent practices. charged meet $88.00
I shopped on Amazon on 10/19. Got a message that if I take a survey I get a reward. I did. I got to choose. I was told I would be charged shipping and handling. I thought sure.
I agreed to pay shipping and handling.
11/3 I get a bank alert about the charge for $88.37. Bank said it was declined so no worries. 11/4 they sent it back to the bank for $88.46. I filed a complaint, but it is still went through.
I was purposely mislead. I only received an invoice by email for shipping and handling. No paperwork came in the box.
I complained to the company that I didn't agree to buy any product, but it said reward.
Now they're saying it was a trial offer.
I don't have $88.00 to give them. That was trickery. I am very upset for this type of fraud.
I am 71 years old and was shopping on Amazon when the survey about Amazon came up with the reward offer. I fell victim. Please help
Refund
In regards to the complaint received above, we have reviewed the account of Ms. with great care. We do show that Ms. did contact our email customer support department and inquired about the charge but did not request any refund or cancellation. We have processed a full refund of $88.46 and ask that she please allow 3-5 business days to see the credit to her account. Ms. account remains closed.
Best Regards,
Customer Support