La'Pura Skin Care Reviews (%countItem)
La'Pura Skin Care Rating
Address: 13266 Byrd Dr STE 895, Odessa, Florida, United States, 33556-5319
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I won a sample of la pura face cream and I paid the shipping I got a charge for 88.46 they were not authorized to do so the order# is XXXXXXXbe
I won a 30 day sample of this on Dec 20 2019 I paid shipping 4.95 and Jan 3rd 2020 I got a charge on my fiances *** card for 88.46 that was not authorized I would like my money refunded the order# is XXXXXXXbe
I want the 88.46 they charged without my authorization refunded to my fiance *** card
In regards to the complaint received above, we have reviewed the account of Ms. with great care. We do show that Ms. has contacted our customer support department and agreed to a partial refund of $61.92. We have processed an additional refund of $26.54 for a full refund of $88.46. We ask that she please allow 3-5 business days to see the credit to her account. Ms. account remains closed.
Best Regards,
Customer Support
I was misled and charged 88.46 for a product advertised as free with only a shipping cost of 4.99
I submitted an online review of a product/service . After the review a pop up came online stating I could chose a product for free as a reward for the online review. As I chose the product, I noticed there was actually a shipping charge for 4.99 - Which I did pay by visa debit card. I then realized that there was no end to attempting to accept the reward, as more products from La-Pure skin care kept popping up as an incentive to buy more product. At that point I closed the tab and left the site as I realized this was likely a scam to get people to buy more product.
About 10 days later I received the product in the mail - I was suprised to see the product had been delivered as I never finished the order. Then I checked my checking account and noticed the 4.99 shipping charge. We were in the middle of work and welcoming family home for Christmas - so I put the product and the matter aside for the time being. THen on the 27th of December, I noticed a charge on my checking acct. for 88.46 and another charge for 84.37 - so a total of two charges in one day. I called and emailed the company. I had no resolution over the phone with La-Pura. But the person on the phone did inform me that my "subscription" of auto delivery and auto payment (monthly deliveries) would be canceled and he did send two emails stating that the subscriptions were canceled. However he did not agree to a refund and he stated that by returning the products I would be charged a 10 dollar restocking fee x 2 for the two products which were delivered. THe 2nd charge of 88. 37 would not be refunded even though I have not received a 2nd shipment of product - the company just charged me automatically in anticipation of sending more product.
Then I received an email on the 27th of Dec. stating that the initial charge of 88.46 would be refunded and there was a credit pending on my acct. However the following day on the 28th of Dec. the pending credit disappeared and there was another email stating that a refund of 32.52 would be made to my acct. On 12/30/2019 a refund of 32.52 appeared on my acct.
This is not the full amt. that I expect to be refunded.
I expect the 88.46 and the 88.37 to be refunded.
I would love to returned the product which is sealed and never opened - however I am fearful of more charges if the restocking fee is to be 20 dollars for a product I did not order and do not wish to have.
Full refund of the 88.46 and the 88.37. I have received a partial refund of 32.52 only.
In regards to the complaint received above, we have reviewed the account of Ms. with great care. We show that Ms. has contacted our customer support department and received full refunds and a cancellation on 1/7/2020. Ms. account remains closed. If you require any additional information, please let us know.
Best Regards,
Customer Support
I made a purchase with the company and they have stolen $160+ from me since and will not give me my money back, even though I have not purchased since
On 12/15/20 at 7:22 pm I received an email from what looked like Walgreens giving me a free sample of skin care. Thinking it was from Walgreens, I accepted it because it is a trusted company. I placed the order (#***) and never received it. Then I get a notification a few days ago that the company had taken $88.46 from my account on 12/30 and $84.37 yesterday. I tried calling the company but they will not give me my money back. I had to get my card cancelled and I will have to live without spending money from my card for 7-10 business days until my new card arrives.
I would like a refund of all of the money they have taken from me since I am in an internship that barely pays me. I would also like for this "business" to be shut down and for these people to be in jail. Looking into this incident, it looks like I am not the only one that has gone through this and it needs to be stopped.
I received the initial order I had made, but I didn't receive it until over a week after I made the initial complaint with the Revdex.com. They still have not contacted me directly or refunded me. I had to cancel my card and request a new one from my bank so I wouldn't keep getting charged.
I was alerted first thing this morning of a $88.46 charge to my credit card that I DID NOT AUTHORIZE! 1/2/20 ***
I received two FREE sample creams that I had to pay the shipping/handling for on Dec. 20, 2019. ( $4.95 and $3.95) I DID NOT AGREE to order any other items but was charged $88.46 to my credit card this am. Jan. 2, 2020. My credit card company is taking care of the dispute but I do not appreciate the trouble it has caused. I was on hold for 33 min. this am.and gave up . I don't think they have any intention of answering. ***.
They are false advertising!
I had to get my credit card representative to make a 3 way call to the company and after a very lengthy conversation, I gave in to getting 70% of my money credited back to my account. It is a total rip-of
! The company asked me to send the unused samples back to get the total refund!!! I was not aware I would keep getting billed (twice) for trying the sample out. This was a horrible scam and I feel sorry for others that fall into this trap. I am so upset people can take advantage of others so readily.
In regards to the complaint received above, we have reviewed the account of Ms. with great care. We have processed an additional refund so the customer now has a full refund of $84.37. We ask that she please allow 3-5 business days to see the credit to her account. Ms. account remains closed. Best Regards,
Customer Support
This company is fraudulent. They offer a free sample at a low charge of $5.99 for shipping then start billing $88.00 without sending a product. I did not agree to further shipments. I have been charged 3 xs without my knowledge. My bank notified me of suspicious activity which I was unaware of. I contacted the company which was useless as they lied about their product.
Consumers BEWARE of La Pura skin care!
Offered products free, just pay $1.99 shipping for answering survey. Was charged more than $75. Total scam.
Survey purported to be from Walgreen's which I do use. Was a text from XXX XXX XXXX. I called the number when I saw the charges but was told I could not be connected. Am disputing charges with my CC company.
Refund my credit card.
I contacted the company to request a refund. They first offered me a discount of 25%. I refused. Then they tried 50%. I refused. I offered to send the products back, but they said I would have to pay a restocking fee of $9.95 each - there were 3 items. I refused. Then Ireceived an email saying my account had been cancelled. Apparently they had also signed me up for continuing shipments. They are completely fraudulent. Their are many complaints like mine on the Trustpilotreview site. I am still disputing these charges with my credit card company. This comoany should be shut down.
According to our records, Ms. did initiate a dispute with her credit card company. As a result, the chargeback was applied to the charge and we are unable to issue an additional credit as the charge has already been reversed back by the bank. Ms. account remains closed.
Best Regards,
Customer Support
(The consumer indicated he/she ACCEPTED the response from the business.)
Do not use, it is a scam, they keep trying to take more money. Please read these reviews, they are factual.
I'm wanting my money back for fauthly advertising
I was to pay shipping only and after 5 days I receive it I see a charge of $88.49 being taken out of my account. Then they had sent another product out with the same shipment and said I had one more day for the trial. I received both product as t the same time in the same package, so how is one trial over before the other one. For the record I didnt even want the other product but when you are checking put it doesn't let you check and boom there you have it another product that you didnt even want. I barely receive the product and they are taking money out of my bank
I want my full refund of $88.49. False advertising and tricking people
In regards to the complaint received above, we have reviewed the account of Ms. with great care. We show that Ms. has contacted our customer support department and received partial refunds amounting to $53.07 and cancellation on 12/30/2019. We have gone ahead and issued an additional refund of $35.39 today, 2/7/2020. We ask that Ms. please allow 3-5 business days to see the credit to her account. Ms. account remains closed. If you require any additional information, please let us know.
Best Regards,
Customer Support
Unauthorized charges
I was unaware of a trial date when purchasing a product online for $3.97 and $4.97 on 1213 order number *** from La Pura since that date of purchase there has been an $88.46 on 12/27 that was not authorized by me and$84.37 on 12:30 that was not authorized by me I was made aware of these two amounts being withdrawn from my checking account by my bank institution I have made several attempts to contact this company to no avail I have made several emails to this company to no avail zero response these two amounts last stated are unauthorized and I've had to close my card in order to stop any future unauthorized withdrawals from my bank
I I'm expecting a full refund for $88.46 on 12/27 and a full refund of $84.37 on 12:30
I was notified by the business on 01/08/2020 that a refund for $44.23 to my debit card within 5-7 business days but as of today 01/12020 I have not received it and it is only a fraction of the $179.00 they took.
In regards to the customers response to this complaint received, we have reviewed the account of Ms. with great care. We have issued additional refunds so the charges of $84.37 and $88.46 have been refunded in full. We hope this is helpful to the resolution here. Please let us know if you require any additional information.
Best Regards,
Customer Support
(The consumer indicated he/she DID NOT accept the response from the business.)
I have talked to my financial institution and as of 2/5/2020 I have only received partial refund from this company that they stated would be refunded for the amount of $88.46 as of today I am still waiting for the amount of $84.37
In regards to the complaint received above, we have reviewed the account of Ms. with great care. All accounts have been canceled and a refund of $42.19 has been processed on 1/30/2020 for a full refund of $84.37. We ask that Ms. please allow 3-5 business days to see the credit to her account. Ms. account remains closed. If you require any additional information, please let us know.
Best Regards,
Customer Support
This company uses surveys as to once you complete the survey you are rewarded with your choice of items one being La'Pura Skin Care the small writing is not seen through a cell phone which I viewed through. The rewards are not rewards to choose from when they say you only pay the shipping charges and you think it is a reward but it isn't . It is a trial period and if you do not return it you are charged $ 88.46 for the face and eye cream.
Trying to get your refund is difficult and what I did was bring up this this site and found alot of complaints about this company and quoted to the customer representative . The first representative hung up on me. I called again and stated my case and they said they would send me an email confirming cancellation but doesn't state a refund. I will contact my bank tomorrow to dispute the charge
I too was offered a "free" product after filling out a survey for a nationwide Mart store. I could not get out of the que of added on products. Received 3 products, charged $28.91 for shipping (all came in same box). Then, additional $172.82 for 2 of the products. All are going back. I was told there would also be restocking fees bringing the total, including return postage, to over $230 with nothing but a bad experience to show for it.
This business is a scam. You think you are getting a free product then they Claim its a trial and try to charge you. My credit card declined the charge and they changed the name and the price of the charge to charge me. Then they try to charge a restocking fee for returning the product. This is the worst company and total scam. The reviews on the products alone are not even good, The product doesn't work. This company needs a lawsuit
I was offered a free trial just pay shipping. They charged 3 items to my bank account for items I never ordered.
On 12/19/2019 I was offered a free trial just pay shipping. On 12/22/2019 3 charges appeared on my account: 1-19.95 BeautHealthySki888, 2-29.95 BeautHealthySki888, 3-24.94 BeautHealthySki888. Order number BA9BA99764. Products listed are Summary
Name Quantity Product Sku
LaPura Wrinkle Freezing Moisturizer 1 LP-FC001
LaPura Instant Lifting Eye Serum 1 LP-ES002
LaPura Instant Tightening Serum 1 LP-TS003
This is the first email I got:
logo
card Your order will appear on your credit card statement as :
BeautHealthySki8889842501
secure
Hi ***,
Thank you for placing an order with us!
Your order is currently being processed and will be shipped within 1-2 business day. You can expect it to arrive within 3-5 days after shipment.
You will receive a shipping confirmation email with a tracking number once your product ships.
If for some reason you don't receive that email, please contact our customer service team immediately so we may investigate the issue at 877-701-1128.
Order Number : BA9BA99764
Order Date : 12/19 12:53am
Shipping Address: ***
US
Billing Address: ***
US
Customer Phone : ***
Customer Email : ***
24 Hour Customer Support
Phone: 877-701-1128
***@la-pura-skinproducts.com
*Shipping charges are non-refundable.
I emailed them several times with no response. I then called. The representative told me there was nothing he could do until I returned the product. He then sent me the tracking info on 12/24/2019.
logo
secure
Hi ***,
We are pleased to inform you that one or more of your items has shipped.
Your USPS tracking number is ***.
Order Number : BA9BA99764
Order Date : 12/19 12:53am
Ship Date: 12/24 6:59am
Billing Information :
***4
US
Shipping Information :
***4
US
Estimated Delivery
2 - 3 BUSINESS DAYS
ON ITS WAY
Order Summary
Name Quantity Product Sku
LaPura Wrinkle Freezing Moisturizer 1 LP-FC001
LaPura Instant Lifting Eye Serum 1 LP-ES002
LaPura Instant Tightening Serum 1 LP-TS003
24 Hour Customer Support
Phone: 877-701-1128
***@la-pura-skinproducts.com
I want all money's returned to my account and charges filed against them for fraudulent taking of funds from account with no permission
In regards to the complaint received above, we have reviewed the account of Ms. with great care. We show that Ms. has communicated with our email and phone customer support departments. Since she has returned the products ordered to our warehouse she was refunded on 1/09/2020 minus our restock fee.
As a courtesy we have gone ahead and issued an additional refund for the restock fee as well for a full refund. We ask that she please allow 3-5 business days to see the credit to her account. Ms. account remains closed.
Best Regards,
Customer Support
(The consumer indicated he/she DID NOT accept the response from the business.)
I feel legal proceedings need to be filed against this company. I don't recall any fine print that said this was a membership type product or that because I paid with a MasterCard instead of a Visa I wasn't aloud a full refund. There was no mention of a restock fee of $9.95 even on there website. The free trial items weren't even from their company.
They need to be punished for their fraudulent actions. Isn't there a law stating the fine print must be readable on contracts.
Thank you Revdex.com for your help. God Bless you
Donna
Very horrible customer service. They do not have their "terms" clearly displayed for their subscriptions/trials and then their employees have no urgency to try to help you. Horrible company.
SCAM SALE!!!
12/20/2019,I did a survey for COSTCO for free face cream.just pay shipping and handling.After I paid $3.97+$4.97,I found that is a fake survey. Then I send email to cancel this order in twenty minutes. But I haven't received reply,my credit card was charged today. I DON'T want they charge from my credit anymore,because I am sure I didn't sign any autoshipping agreement !
THE ORDER NUMBER IS:94DDXXXXXX
I don't want they charge from credit card. I am surely I didn't sign ANY agreement for autoshipping!
In regards to the complaint received above, we have reviewed the account of Ms. with great care. All accounts have been canceled upon their communication with customer service on 12/30. Ms. account remains closed. If you require any additional information, please let us know.
Best Regards,
Customer Support
Can't capture the order for now
Was involved in a survey and next thing an offer for shipping only
Scam and need a refund
In regards to the complaint received above, we have reviewed the account of Ms. with great care. We have refunded the charges of $24.94 charge placed 12/21 and do request that she return the products ordered to the address below. We ask that she please allow 3-5 business days to see the credit to her account. Ms. account remains closed. â?¨
ATTN: Returns
11551 East 45th Ave.
Unit C
Denver, CO 80239
Best Regards,
Customer Support(888) 298-4076
Billed for products never ordered after wife signed up fro "free" product using my credit card - I want all future orders to cease and desist
Order was placed on 11/18/2019 and additional unwanted merchandise billed to credit card on 12/20/2019 - details:
Order Number : ***
Order Date : 11/18 11:57am
Shipping Address: ***
***
US
Billing Address: *** XXXXX
US
Customer Phone : XXXXXXXXXX
Customer Email : ***@gmail.com
Discontinuation of future charges/ products and, if possible, refund
In regards to the complaint received above, we have reviewed the account of Mr. with great care. We do show that Mr. has contacted our customer support department 12/23/2019 and requested a full cancellation. As a courtesy we have gone ahead and issued a refund for 50% of the most recent charge to his account. We ask that he please allow 3-5 business days to see the credit to his account. Mr. account remains closed.
Best Regards,
Customer Support
I have contacted the company numerous times about a refund for a product that I did not order and I returned. I have received no answer.
I was involuntarily signed up for a subscription. I contacted the company immediately and they still sent me another order. I returned the shipment and contacted them again to cancel the subscription. They have continued to ignore my requests for a refund.
I am requesting a refund. I returned the product and they need to reimburse me.
In regards to the complaint received above, we have reviewed the account of Ms. with great care. We do show that Ms. has contacted our customer support department and was informed the refund for her charges are failing in our system due to their bank putting a hold on any transactions. This unfortunately also stops us from refunding charges as well. We have escalated this issue to upper management and are waiting to be able to send a check to Ms. for all charges. Ms. account remains closed.
Best Regards,
Customer Support
(The consumer indicated he/she DID NOT accept the response from the business.)
They did send me this response after I contacted the Revdex.com. I actually had to cancel my card because of them. I am still not in receipt of my refund.
I received products that I did not order and was charged $3.00 in enclosed statemene and $19.95 which I was made aware of by contacting my bank.
I did Not authorize any charges to my debit account and was unsuccessful in dealing with customer service. I would like my account to be credited IN FULL.
Refund in full and cancellation to any further orders.
In regards to the complaint received above, we have reviewed the account of Ms. with great care. We show that Ms. has contacted our customer support department and received full refunds amounting to $19.95 and cancellation on 12/22/2019. We have gone ahead and issued an additional refund of $3.97 and $4.97 for shipping costs today, 2/08/2020. We ask that Ms. please allow 3-5 business days to see the credit to HIS/HERS account. Ms. account remains closed. If you require any additional information, please let us know.
Best Regards,
Customer Support
La pura has refunded charges.
Thank you
This is a rip off ....I clicked next just to complete the check out process for the shipping and handling charge only for the free wrinkle cream and was charged for eye serum and some freeze cream, that I DIDN'T ORDER OR WANT. TOTAL RIP OFF SCHEME. I immediately sent an email requesting the company DO NOT CONTINUE TO CHARGE ME FOR ANYTHING....I'M TAKING FURTHER ACTIONS AGAINST THEM TO PREVENT THIS SCAM!!!!!!!!!!! They proceeded to send confirmations of charges to my card for the shipping cost for 2 additional products.THEIVES. I'm returning everything they send me and I want my money back. I couldn't post without clicking a star, that's the only reason they got 1 star from me.