La'Pura Skin Care

I think this company is out to scam people with false advertising. I just ordered a product and never received anything. They should be put out of business. Thid needs to stop so no one gets ripped off.

Scam Scam Scam. I was told twice I would get my $88 back that I NEVER authorized back and I am still waiting. WHY CAN'T PEOPLE RUN HONEST BUSINESSES!!!!!

order this product as a trail. billed around $160.00.Called and told no trail cause of type of credit card. I was charged during free trial time. V
on Dec.6 2019 I was offered a free trial from La Pura skin care. On Dec 9 2019 I was charged 3 separate bills. one for 19.95,one for 24.94 and one for 29.95 . I did not receive product til Dec 20 . with a free trail that I did not get. Then I was charged another fee of 84.95. When looking at my charges it was made by a different address, when I looked it up, there was no La Pura skin care. I eventually called 877-701-1128 and spoke to Maria. She told me there was no trial with free shipping and that I used the wrong credit card to get the free trial. She said she could only stop the monthly order as of now and I would receive an email of the cancelation. I have not got one til today. They are not answering their phone. They are criminals that our society is allowing. This needs to stop. I will never purchase anything on a free trial bases and that hurts our economy

Ordered 1 product 12/04/19 was supposed to be free for taking a Walgreens survey but was charged$24. Charged again 1/7/20 for another I didn't order
Received E-mail from "Walgreens" to take a customer survey. I shop and get prescription s there so I took the survey. Offered me a free skin care products from La Pura but pay $4.95 shipping. Received 3 products and a charge of $100+. Called and got the 2 products I didn't order but had no success getting the one product I ordered for the $4.95 shipping and finally gave up and was charged$24 for it. On 1/10/2000 received another one of the same product which I'd never ordered and checked with my credit card company and sure enough was charged $24 again. Called La Pura and the first representative, Shelby said I had a automated monthly replacement order on file. Never asked for, agreed to or even talked about a recurring order with La Pura. Shelby said that they'd reduce the price by 50% and I said no, that the full price needed to be removed from my credit card. Shelby put me on hold and I gave up on the call after 10 min on hold. I called La Pura again immediately and spoke to Colin's next. She offered me 25% off! I said no, full refund. She said to send it back registered at my expense and keep the tracking number and call back when I'm notified that it's been delivered to La Pura and they'll just change me a $9 restocking fee for a product that I never ordered from them. I saw that they have over 60 Revdex.com complaints already. How many are required before Florida's Attorney general takes their lisence to operate away. I'll be glad to be deposed if that will help stop this awful business. The first invoice dated 12/6/2019 had order I'd of 81D94B939 for LaPura instant tightening serum. The second invoice dated 1/5/2020 had order I'd of 18C0C703CC for LPura instant tightening serum

Do NOT order from this company! It is a scam and a fraud. I filled out a survey and signed up for a ONE TIME sample of moisturizer for $1.00. They charged my card $88 for that shipment because I didn't return it within 14 days. Then was told they don't accept returned product! They then shipped me another supply the following month and charged me $93. I've been since trying to get refunded either from them or the bank and it is incredibly time consuming. How is this company in operation?

This company offered skin care product for only shipping and handling of $3.95 my credit card was charged over 100 and no product ever arrived. It's
It's now 3 weeks later and still no refund or product and they are ignoring my daily calls my emails. They stole from me at Xmas. I'm on disability. Who does that?

I would like a refund.
I ordered the cream and the order did not go through as the transaction got declined. But, I still got charged on my card. Got charged $12.10. I need a refund

Was enrolled in a monthly, costly, subscription of cosmetic product without my knowledge. Called to cancel, was not refunded for the product.
12/6/2019-was asked to complete a short survey on amazon in regards to a product I purchased. With completing the survey I would be given a free gift to chose from. The product I chose was La' Pura eye serum, moisturizer, serum and just paid for shipping. I was charged $3.79 and $4.97 for the 2 shipments on 12/6/2019. I received the product a week later and actually have yet to open it/use it but was happy the product arrived and was looking forward to trying it when my current cream is gone. I thought this was the end of my charges to this company.

I noticed another charge on 12/23/2019 for $88.46 but did not have the information to reach the company back at so I called my bank and they were unable to cancel the payments. I had no idea I would be charged the full price of the product nor did I have any idea that I would be enrolled in a monthly subscription for these products. I noticed this week that my card was charged $88.34 on 1/7/2020 and $93.43 on 1/8/2020. 1/10/2020 I received more product which included an invoice with a phone number. I called the number today (1/10/2020) and when speaking with the representative was informed that by agreeing to the product and paying the shipping on 12/6/2019 I had inadvertently agreed to pay full price for the product after a 14 day "trial" if I did not call them back within 14 days I would be charged the full price of the product (so obviously not a free product that was advertised) and that I automatically enrolled in a monthly shipment/payment. I told the representative I had all the products, which were all unopened and still wrapped that I would love to return all products for a refund. I was informed I could not return the products from December and that it was in my best interest to keep the products that arrived on 1/10/2020 and they would offer me a 35% refund on what I was charged for in Jan 2020. I asked multiple times if I could return the items but was told that each item had a restocking fee of $9 per item and therefore it made the most sense to take the 35%. I asked if I could speak with a manager/someone above her and was denied. The representative led me to believe that the only way that I could get out of the monthly subscription moving forward is to just take the 35% and cancel. I was very frustrated as I asked in as many ways that I could think of how I could return the product to get refunded and either got into some cyclical explanation/no explanation then was offered 60% off if I continued the monthly subscription moving forward. I asked several times how I can just cancel everything as I want nothing to do with this product or their company. Basically, I have paid $279.17 for a product that I did not want, thought was "free" sans shipping cost. Apparently they are refunding me $60.48 but I am still out $218.69. I am frustrated that companies are still getting away with these schemes, when I called to dispute these charges I was made to feel like this was my fault and was not granted the ability to speak with someone with authority. I am hopeful that this complaint is taken seriously so others won't fall victim as I did and am further hopeful there will be repercussions for such pitiful business practices.

Total SCAM!! This company should be shut down!! It specifically asks if you want to trial other products. I specifically stated no. Then almost 2 weeks later I receive the products (the one I order and all that I declined). When I had time to call a few days later they had already charged me an additional $168 for not returning the trial product within 14 days. Seriously didn't even have the product a week. The lady made a snarky comment about reading the details that I signed up for. Oh I did, and I declined everything they sent. They sent it anyway and claim I messed up. I intend on proving this company is a scam even if it costs me lawyer fees. This is NOT ok to scam people. I work hard for my money and I would NEVER pay almost $200 for fake creams falsely sent to me. Buyer Beware! They will drain your account!

This company is a fraud. I ordered a trial size for two items, which I received) and ended up being charged over 172.00 for product I never received. The trial size automatically enrolls you in monthly program.I disputed the charges and was sent documentation saying it was a 14 day trial and I did not cancel in time. They stated I was emailed several times, for which I never received anything from them. Buyer beware!

Registered complaint that I did NOT request monthly shipping of 2 products from this company - shipped from 11551 East 45th Ave, Unit C, Denver CO.
Late fall 2019 received suspect e-mail allegedly from Walgreen's (where I am a loyal customer) asking me to complete survey about its service. If I did I would receive free products - survey domain was something like "hohiku.com" which I didn't notice until I okayed the "shipping" charge for products. I did NOT request or authorize any regular monthly purchases! Then January 8, 2020 I received a shipment from the Denver address shown with Order ID C6598696D2 dated January 2, 2020 with shipment ID 20525696 - 3 products - lifting eye serum, wrinkle freezing moisturizer and tightening serum - NONE were requested. Customer Service Phone # shown is 855-207-3111 and e-mail is [email protected]. I am sending a registered letter to both the Denver and Odessa, FL addresses confirming I did NOT request these and to stop sending them. I have also alerted my MasterCard vendor not to pay the bill.

discovered additional unauthorized and/or unexpected charges
took a COSTCO survey and was promised a sample product at low cost (under $5) shipping/handling. Next thing we knew there was an $88 and $86 charge on credit card acct. Called the company and they claim we signed up for a monthly auto-ship. Not true. And they send no products basically they just take your money.

They charged my husbands credit one card for $84 and the sale stated it was a free trial for this product.
This product was ordered 2 weeks from todays date and it was a free trial no purchase I received it December 21st ,2019 it came from shipping dept fullfillment 11551 East 45th ave unit c Denver, co 80239 package ID # XXXXXXXX. Today January 7th, 2020 they charged my husbands acct for $84 and we recieved an alert from our credit card fraud protection. We want to hear from you asap!! Thank you.

This is a complete scam and joke
Automatically charges you $88 for some product.

This website and business is a scam. Your supposed to get one item for the shipping cost only ($5). By the time process is complete you have three items for over $100. Even though you click that you don't want the items... you have no choice. I tried to stop payment and shipment immediately but they wouldn't.

I never authorized the charges to my account. Called their 24 hour customer service line, no answer. Pending charge as of 01/02/2020.
$88.46 on 01/02/2020 was charged to my bank account without my authorization. Called their 24 hour customer service line, on hold over 25 minutes, no response.

They have not provided an account number, an email confirmation, and/or purchase order number.

This company has tried to charge me for a subscription for which I never authorized.
I was offered a 'free gift' for completing a survey - when I chose my gift I was asked to input credit card information - which I did not - I backed out of the transaction - the company called me to aske why I Didn't complete my transaction and I told them that it was supposed to be a free gift and I wasn't giving credit card information. Now I understand they are trying to charge me a subscription fee of over $88 which has been declined by my credit card however they must have my credit card information.
This is an attempt to charge me for a subscription to which I didn't sig up.

Unauthorized charge of $88.46 being taken out of my account.
December 21, 2019 accepted "free" skin care offer agreeing to pay shipping and handling only. I only wanted one product, but as I moved through the online process, it kept adding products and shipping costs, so I logged off, thinking I had canceled the entire transaction. December 22, 2019 two separate shipping costs of $3.97 and $4.97 were deducted from my checking account. A few days later, I received a package with two products sent from a fulfillment center (11551 East 46th Ave.Unit C Denver, CO 80239) via USPS. Thought that was the end of it until today, January 5, 2020, when I noticed a charge of $88.46 pending to be deducted from my checking. Charge is totally unauthorized and I do not want this product. I will return the unopened package in tact if this will stop any further contact from this company and will want my money back. La pura. *** Instant eye lifting serum and lp-fc001 Wrinkle freezing moisturizer. Order *** Calls to three different customer service numbers are going unanswered. Please help!

Do not order from this company. It is a big scam and a rip-off. DO NOT FALL FOR THE ADS THAT POP UP FROM YOUR SCREEN SAYING THAT YOU'LL GET FREE TRIAL AND JUST PAY FOR HANDLING AND SHIPPING! IT'S A BIG LIE!!! My charge should have been $4.95 each for 3 products, but turned into over $25 for each. THEIVES

I was charged on three separate occasions, 2 weeks apart, for 88.00 and 93.00 dollars each time, and never received anything.
On November 22, I took advantage of a trial offer for La-Pura skin products. I did not see anywhere that committed me to future purchases (it is in VERY tiny print at the bottom). I received the trial offer products. Then, on the 6th and the 9th of December, I was charged 88.46 and 84.37 for La-Pura skin products. I did not receive anything. Then, again, on the 23rd of December, La-Pura again charged me 93.43 and 88.34. I never received anything. I tried contacting their 800 number and no one ever responded. I sent them an e-mail on December 31st demanding a response by today, and have not received any answer. I had to put a stop payment in with my bank, which cost me an additional 30.00, just to avoid further charges. My bank informed me that they have had other complaints about this company.