Lavish Skin Care

They are not forthright with their charges. They never disclose the full amount of the product in the shopping cart, email, or packing slip. They hide the full amount in the tiny print of terms of conditions. They are using COVID as their excuse of not being able to return unused product, which is absolutely ridiculous! I am an ICU nurse working with COVID patients. I see people dying every time I work and it is shameful that they would use this as their excuse. They need a lesson on how this virus is transmitted and learn that a simple antibacterial wipe kills the virus. I have been working ridiculous amount of days at the hospital that I did not have time to address this being sent to me. I thought I would just be able to return it and I had NO IDEA what I was being charged. DO NOT try the trial... this company hides behind its terms and conditions and has horrible customer service. I can't believe they would charge people this kind of money and not allow a return for unused product. ABSOLUTELY HORRIBLE!

Dear [redacted] ***, Thank you for the inquiryWe strive to make sure we provide the best customer service as possibleAfter further research, we did receive your returned productsAs a result, we processed the full refund of $per your request We apologize if we caused any inconvenienceIf you should have further questions or concerns, please do not hesitate to contact us directlyThank you, Lavish Skin Care [redacted]

Our company strives to make sure that our customers are 100% satisfied, so we take customer complaints very seriouslyBefore customers commit to our day free trial, our customers have to personally check the check-boxes and acknowledge the terms & conditions for our auto-ship programPlease see the following check-out http://trylavishskincare.com/ payment.php for more information We do, however, feel for this customer's concernsWe strive to make sure that every one of our customers are satisfiedFor this reason, we have refunded the customer back the amount of $This amount should reflect in the customer's bank statement within business days Feel free to let us know if you should have any questionsTake care

Dear [redacted] ***-***, Our company, Lavish Skin Care strives to make sure that our customers are completely satisfied; therefore we take consumer complaints very seriously Before customers commit to our day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information: https://trylavishskincare.com/terms.phpOur records indicate that [redacted] had already been processed a refund in the amount of $on 01/11/after a call to our customer service teamPlease allow for 5-business days from the above mentioned date for this refund to be processedPlease feel free to contact us know if you should have any further questions at [redacted] or [redacted] .Sincerely, Lavish Skin Care [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I was not sent anything in writing explaining what I had agreed to IF you look at other "complaints" against this company, you will see they have the same complaint as I do No where is it clearly identified that it is a "day trial" or a subscription auto refill product IF I had known that I would not have ordered it.NO WHERE does it have T's and C's clearly definedI believe I was on my cell phone which may have had some very small HIDDEN print to explain this Please do check out others' complaints- they say the same thing I am years old- I know to look for these small T's and C'sI will never again order anything like this online It was not clear- no information given Just $to try to the product NO day trial or that YOU GET CHARGED for the product after the days!!!so there really is no "trial" they get you to order it and after days they charge you for it and then they mail you refills and charge you for it- subscription based -no where is this explained clearly I have disputed with my credit card company and needed to get a new credit cardIt's ridiculoushonestly Regards, [redacted] ***

Dear ***,We apologize for any inconvenience we may have caused youWe value customer service satisfaction very highly for our Lavish Skin Care productPer the terms of our service that must be accepted at checkout, we require all customers to cancel within the day trial period to avoid any monthly subscription feesOur records show that you were refunded $on January 19, 2015; therefore we have processed you a refund in the remainder of $as we value your customer satisfactionYou should expect to receive notification of your refund within 3-business daysFeel free to notify us if you should have any further questions or concernsSincerely, Lavish Skin Care Customer Service [email protected]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I want to return the product for a full credit Still I do accept the credits...please post my complaint in order to warn others...many thanks for intervening on my behalf Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Thank you Revdex.com for the help.Regards, [redacted] ***

Dear [redacted] Our company, Lavish Skin Care strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information:https://trylavishskincare.com/payment.php .We feel for our customer’s concerns, and have processed a refund in the amount of $as requestedIn addition, this customer has been taken off recurring billing and will no longer be billedPlease allow for 5-business days for this refund to be processedPlease feel free to contact us know if you should have any further questions 877-637-at or [email protected] "In addition, we noticed that the consumer complaint contained an additional charge not from our company in the amount of $However, this charge is from a separate company, and they would need to be contacted as suchWe apologize for this inconvenience."Sincerely,Lavish Skin [email protected]

My story is similar to the previous negative reviewsUnfortunately I ordered two separate products and was charged an additional $eachThey refused to accept any returns, and I didn't receive even a fraction of the amount back Never again! This was an expensive lesson

Thank you for your corresponding message regarding this consumer complaint from our customer: [redacted] .Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information: [redacted] On July 1, our company Lavish Skin Care had processed Ms [redacted] a refund of $after her call with our customer care teamThis credit would have reflected on her bank statement within business daysPlease see the attached document.However, Ms [redacted] 's account had been flagged as a chargeback for additional disputed charges on July 13, 2015, and thus, we are unable to provide another refund in the amount of $as requested while the charges are in contentionThe chargeback processing and credit card companies will determine the legitimacy of the claim within the next days following the date mentioned above, and be able provide any refunds as necessary.We apologize for the inconvenience, please feel free to contact us if Ms [redacted] should have any further questions or concerns.Sincerely,Lavish Skin CareCustomer Service --Alyssa Ruckman, Customer Care RepresentativeLavish Skin CareQuestions? Contact us! 1-877-637-4555Monday through Friday 8:AM to 8:PM ESTSaturday 9:AM to 2:PM EST

Our company strives to make sure that our customers are 100% satisfied, so we take customer complaints very seriouslyBefore customers commit to our day free trial, our customers have to personally check the check-boxes and acknowledge the terms & conditions for our auto-ship programPlease see the following check-out http://trylavishskincare.com/ payment.php for more information We do, however, feel for this customer's concernsWe strive to make sure that every one of our customers are satisfiedFor this reason, we have refunded the customer back the amount of $as of 8/1/This amount should reflect in the customer's bank statement within business days Feel free to let us know if you should have any questionsTake care

Dear [redacted] **,Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to affirm and acknowledge the terms & conditions for our **toship program by marking the T&C check-boxesPlease see the following check-out page for more information: https://www.trylavishskincare.com/payment.php We understand your concerns, however, at this time, your account had been flagged as a chargeback for the disputed charges on March 2, Therefore, we are unable to provide a refund in the amount of $as requestedThe chargeback processor and credit card companies will determine the legitimacy of the claim and be able provide any refunds as necessarySincerely, Lavish Skin Care [email protected] Customer Service

Dear [redacted] Our company, Lavish Skin Care strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information: https://trylavishskincare.com/payment.phpWe feel for our customer’s concerns, and have processed a refund in the amount of $as requestedIn addition, this customer has been taken off recurring billing and will no longer be billedPlease allow for 5-business days for this refund to be processedPlease feel free to contact us know if you should have any further questions at 877-637-or [email protected],Lavish Skin [email protected]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted]

Dear [redacted] ***,Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information: https://www.trylavishskincare.com/payment.php?Our records indicate you were processed a 50% refund in the amount of $on July 19, in response to your call to customer serviceThis amount will reflect on your bank statement within business days following the aforementioned dateWe understand your concerns, however, we received notice from your bank that the remaining charges have been put in disputeCurrently your account has been flagged as a chargeback because of this and therefore, we are unable to process any refundsIdeally we have two options: 1) If you reverse the dispute, and have your bank notify us to confirm this, we will be able to process you a full refund within business days following confirmation 2) If you continue to pursue the disputed charges, it will remain in chargeback and we would be unable to process any further refunds for this accountThe bank/credit card company and chargeback processing company will determine the legitimacy of the claim within the next days following the date mentioned above, and be able provide any refunds as they deem necessaryIn addition, all results of this dispute would be final Feel free to contact us if you should have any further questions or concernsWe eagerly await your response Sincerely, Lavish Skin CareCustomer [email protected]

Dear [redacted] ,Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information: http://www.trylavishskincare.com/payment.php We feel for your concerns and as such we have processed a refund in the amount of $This amount should reflect in their bank statement within business daysPlease relay this message to our customer, and feel free to let us know if you should have any questions?Sincerely, Lavish Skin Care Customer Service [email protected]

Dear Ms [redacted] *** Thank you for your corresponding message regarding this consumer complaint from our customer: Ms [redacted] ***, ID: [redacted] .Our company strives to make sure that our customers are completely satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to affirm and acknowledge the terms & conditions for our auto-ship program by marking the T&C check-boxesPlease see the following check-out page for more information: https://www.trylavishskincare.com/payment.phpAfter further investigation, we have found that Ms [redacted] received the requested refund she received from the other company mentioned: Derma Bright, but has still filed a chargebackOur chargeback representative will address the disputes, however there are no further actions that can be performed by our company until the dispute is resolvedFeel free to contact us if you should have any other questions or concerns.Sincerely,Lavish Skin CareCustomer [email protected]

Dear M [redacted] ,Our company, Lavish Skin Care strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information:https://trylavishskincare.com/payment.phpIn accordance to our Refund Policy, covered in our Terms and Conditions, we are only subject to processing up to a full refund for the most recent order of our productTherefore, we have gone ahead and processed a refund in the amount of $for the latest unrefunded transaction on 10/23/In addition, this customer has been taken off recurring billing and will no longer be billedPlease allow for 5-business days for this refund to be processedPlease feel free to contact us know if you should have any further questions at [redacted] or [redacted] .Sincerely,Lavish Skin Care [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [I did not use their website as they indicateIt was a sidebar ad on Facebook and there were no boxes that I checked as they indicateI would assume they have it set up to automatically check something somewhere as part of their scamI only visited their website after I received the unwanted shipment from them to gain information about the scamI have contacted them in writing, and have a copy of my written contact on 8/30/15, to which they have not respondedI will pursue contacting them by phone even though other scamees indicate they either don't answer the phone or argue and hang upIf their website states a 100% money back guarantee they must honor that statementI was billed for a second shipment just as the first shipment arrived, my first indication I was a victim of fraudI have been double-billed for a product which I have returned and have proof from Lavish Skin of this product returnI am filing a complaint with the Orange County District Attorney's Fraud DivisionI am filing a complaint with the California Attorney General's Department of Consumer AffairsI am reporting the lumpy, red swollen reaction this product produced on my face to the U.SFood and Drug Administration [redacted] has the same P.OBox mailing address as Lavish Skin and I will pursue the same with them separately.] Regards, [redacted]