Lavish Skin Care

Dear [redacted],Our company, Lavish Skin Care strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers must affirm to and acknowledge the terms & conditions for our...

autoship program by marking the T&C check-boxes. Please see the following check-out page for more information:https://trylavishskincare.com/payment.phpIn accordance to our Refund Policy, covered in our Terms and Conditions, we are only subject to processing up to a full refund for the most recent order of our product. Therefore, we have gone ahead and processed a refund in the amount of $89.73 for the latest unrefunded transaction on 09/24/2015. In addition, this customer has been taken off recurring billing and will no longer be billed. Please allow for 5-7 business days for this refund to be processed. Please feel free to contact us know if you should have any further questions at 877-637-4555 or [email protected],Lavish Skin [email protected]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
This is bad business practices for a company to be allowed to operate in this manner.
As I stated prior there was no invoice with any terms, which I was not allow to review on line when looking at the order. It flashed through parts of the process. If it were a honest company there would have been a invoice and one name. This has now at least 3 different names. Two names on the bank withdrawals and then another when I called to voice my dissatification. Also the customer service agent Asman, if that is really a person, was very rude and would not attempt to resolve the issue. Again it was stated that if I wanted a full refund the sample would be require to be returned unopened. This does not address the additional product that was added. It is all a scam.
They did reverse the charge and then reversed it the next day to become a charge again. This is a false statement that has been made by this company. If it is credited it should stay credited but they make no mention of this action on their part.
This company should be stopped the statement of the 14 days was not allowed to be viewed. Also an additional item was included for an additioanl $88.73 which they do not acknowledge here. My bank is also processing the complaint. This gives all honest business operators a bad name. I have a print out of my statement to prove their statement is false. However,my bank will defend me as their customer.
Regards
[redacted]

Dear S. [redacted],Our company, Lavish Skin Care strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers must affirm to and acknowledge the terms & conditions for our...

autoship program by marking the T&C check-boxes. Please see the following check-out page for more information: https://trylavishskincare.com/payment.phpIn accordance to our Refund Policy, covered in our Terms and Conditions, we are only subject to processing up to a full refund for the most recent order of our product. Therefore, we have gone ahead and processed a refund in the amount of $44.86 for the latest unrefunded transaction on 12/10/2015. In addition, this customer has been taken off recurring billing and will no longer be billed. Please allow for 5-7 business days for this refund to be processed. Please feel free to contact us know if you should have any further questions at 877-637-4555 or [email protected],Lavish Skin [email protected]

Our company strives to make sure that our...

customers are 100% satisfied, so we take customer complaints very seriously. Before customers commit to our 14 day free trial, our customers have to personally check the check-boxes and acknowledge the terms & conditions for our auto-ship program. Please see the following check-out page: http://trylavishskincare.com/ payment.php for more information.
We do, however, feel for this customer's concerns. We strive to make sure that every one of our customers are satisfied. For this reason, we have refunded the customer back the amount of $89. This amount should reflect in the customer's bank statement within 7 business days.
Feel free to let us know if you should have any questions. Take care.

Dear[redacted],
We have done done extensive research into the matter, and have confirmed that a refund was processed to the card used to pay for our Lavish Skin Care product. However, if that card was canceled that would explain why you have not received any payment. Please inform us if you have canceled the credit card in question, that way we may proceed with fulfilling the refund. 
Thank you for your patience and assistance in this matter.
Sincerely,Lavish Skin Care
Customer Service
[email protected]

Dear [redacted],
Thank you for the inquiry. We strive to make sure we provide the best customer service as possible. After further research, we did receive your returned products. As a result, we processed the full refund of $358.92 per your request. 
We apologize if we...

caused any inconvenience. If you should have further questions or concerns, please do not hesitate to contact us directly.
Thank you,
Lavish Skin Care
[redacted]

Dear [redacted],Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C...

check-boxes. Please see the following check-out page for more information: http://www.trylavishskincare.com/payment.php
We feel for your concerns and as such we have processed a refund in the amount of $89.73. This amount should reflect in their bank statement within 7 business days. Please relay this message to our customer, and feel free to let us know if you should have any questions.?Sincerely,Lavish Skin CareCustomer [email protected]

Dear [redacted],
pre-wrap; background-color: rgb(255, 255, 255);">Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes. Please see the following check-out page for more information: https://www.trylavishskincare.com/payment.php
Our records indicate that you had been processed a partial refund of $31.40 by our customer service representative on July 22, 2015. We feel for your concerns and as such we have processed an additional refund in the amount of $58.33. This amount should reflect in their bank statement within 7 business days. In addition, the other disputed amount of $88.28 you claim was not charged by our company Lavish Skin Care. We recommend that you contact this other company directly. There may be a customer service number either on the packaging slip or on the other product itself. Please feel free to let us know if you should have any questions.
?Sincerely,Lavish Skin Care
Customer Service
[email protected]

Dear [redacted], rgb(34, 34, 34); font-family: arial, sans-serif; font-size: 12.8px; background-color: rgb(255, 255, 255);">Our company, Lavish Skin Care strives to make sure that our customers are completely satisfied; therefore we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes. Please see the following check-out page for more information: https://trylavishskincare.com/payment.phpWe feel for our customer’s concerns, and have processed a refund in the amount of $89.73 as requested. In addition, this customer has been taken off recurring billing and will no longer be billed. Please allow for 5-7 business days for this refund to be processed. Please feel free to contact us know if you should have any further questions at [redacted] or [redacted].
Sincerely,Lavish Skin Care[redacted]

Dear [redacted],We apologize for any inconvenience we may have caused you. We value customer service...

satisfaction very highly for our Lavish Skin Care Product. When customers purchase our 14-day trial, they are required to affirm to our terms and conditions of service at check out by marking the T&C box. Our terms and conditions require customers  to contact us within the 14-day trial period to cancel out of the subscription otherwise they will be charged for the whole product. Please see the following check-out page for more information:
[redacted]
Our records indicate that your charge in the amount of $89.73 was flagged as a charge-back on March 4, 2015. At this time we are unable to assist with a refund, unless the charge-back is reversed by contacting your bank. Feel free to contact us if you should have any further questions, concerns, or updates.
Sincerely,
Lavish Skin Care
Customer Service
[redacted]

Dear [redacted],Our company strives to...

make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes. Please see the following check-out page for more information: http://www.trylavishskincare.com/payment.php
We feel for your concerns and as such we have processed a refund in the amount of $89.73. This amount should reflect in their bank statement within 7 business days. Please relay this message to our customer, and feel free to let us know if you should have any questions.
?Sincerely,
Lavish Skin Care
Customer Service
[email protected]

Dear [redacted],Our company, Lavish Skin Care strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers must affirm to and acknowledge the terms & conditions for...

our autoship program by marking the T&C check-boxes. Please see the following check-out page for more information:https://trylavishskincare.com/payment.phpOur records indicate that [redacted] contacted our customer service team and verbally agreed to a partial refund of $31.41 on 09/29/2015. Though the customer was past the guarantee period, by accepting this partial refund the customer had agreed to settle and cancel the account. We have confirmed this customer has been taken off recurring billing and will no longer be billed. Please feel free to contact us know if you should have any further questions at 877-637-4555 or [email protected],[redacted]
[redacted]

My story is similar to the previous negative reviews. Unfortunately I ordered two separate products and was charged an additional $89.00 each. They refused to accept any returns, and I didn't receive even a fraction of the amount back. Never again!
This was an expensive lesson.

Dear [redacted],
white-space: pre-wrap; background-color: rgb(255, 255, 255);">Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers have to affirm and acknowledge the terms & conditions for our auto-ship program by marking the T&C check-boxes. Please see the following check-out page for more information: https://www.trylavishskincare.com/payment.php
We feel for your concerns, however we are only able to process a refund in the amount of $89.73, as this is the only charge to your account for our product Lavish Skin Care. This amount should reflect in your bank statement within 7 business days. 
Any additional charges you claim were not charged by our company, and recommend that you contact your bank for further assistance. Please feel free to let us know if you should have any questions.
Sincerely,
Lavish Skin Care
Customer Service
[email protected]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
Interestingly, the site given in the Lavish response was not the site I used for the order.  there was no mention of 14 day trial and it  offered free product plus for additional  shipping/handling, it included [redacted] cream.  Both were charged at $89.+ to my credit card.  I have not been able to find that original web site and cannot find a recognized company for the [redacted] at the telephone no. [redacted].
I appreciated your attention to this fraudulent advertising.
Regards,
[redacted]

Our company strives to make sure that our...

customers are 100% satisfied, so we take customer complaints very seriously. Before customers commit to our 14 day free trial, our customers have to personally check the check-boxes and acknowledge the terms & conditions for our auto-ship program. Please see the following check-out page: http://trylavishskincare.com/ payment.php for more information.
We do, however, feel for this customer's concerns. We strive to make sure that every one of our customers are satisfied. For this reason, we have refunded the customer back the amount of $89.73 on 7/11/14 we also processed another refund of $89.73 as of 7/29/14. This amount should reflect in the customer's bank statement within 7 business days.
Feel free to let us know if you should have any questions. Take care.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
The information that Lavish Skin/Nova Derm responded with did not at any time "pop up" on my screen. I was not shown any price for the product other than the $4.95. I am on a fixed income and this expensive product is not in my budget, so I would not have ever responded to this if I had known. The company cleverly disguised that portion of their online agreement. Furthermore it is very bad business to refuse full refund for dissatisfaction of their product. I am more than willing to send back the unused portion, as Lavish Skin/Nova Derm did not live up to their promise of immediate results, but I expect all of my money returned to me. I would think that the company would like to resolve this matter completely to preserve their integrity with doing business with the American public, in light of the many complaints they have received. Thank you for helping me with this matter.   [redacted]

Dear [redacted]
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?Thank you for your corresponding message regarding this consumer complaint from our customer: [redacted]
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Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes. Please see the following check-out page for more information: https://www.trylavishskincare.com/payment.php
?
We feel for our customer's concerns and as such we have processed a refund in the amount of $89.73 as requested. This amount should reflect in their bank statement within 7 business days. Please relay this message to our customer, and feel free to let us know if you should have any questions.
?Sincerely,
Lavish Skin Care
Customer Service
[email protected]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Thank you Revdex.com for the help.
Regards,
[redacted]

Dear [redacted], rgb(34, 34, 34); font-family: arial, sans-serif; font-size: 12.8px; background-color: rgb(255, 255, 255);">Our company, Lavish Skin Care strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes. Please see the following check-out page for more information:https://trylavishskincare.com/payment.php .We feel for our customer’s concerns, and have processed a refund in the amount of $89.73 as requested. In addition, this customer has been taken off recurring billing and will no longer be billed. Please allow for 5-7 business days for this refund to be processed. Please feel free to contact us know if you should have any further questions 877-637-4555 at or [email protected] .
"In addition, we noticed that the consumer complaint contained an additional charge not from our company in the amount of $88.78. However, this charge is from a separate company, and they would need to be contacted as such. We apologize for this inconvenience."Sincerely,Lavish Skin [email protected]