Lavish Skin Care

Our company strives to make sure that our...

customers are 100% satisfied, so we take customer complaints very seriously. Before customers commit to our 14 day free trial, our customers have to personally check the check-boxes and acknowledge the terms & conditions for our auto-ship program. Please see the following check-out page: http://trylavishskincare.com/ payment.php for more information.
We do, however, feel for this customer's concerns. We strive to make sure that every one of our customers are satisfied. For this reason, we have refunded the customer back the amount of $44.87. This amount should reflect in the customer's bank statement within 7 business days.
Feel free to let us know if you should have any questions. Take care.

Dear [redacted] [redacted], rgb(34, 34, 34); font-family: arial, sans-serif; font-size: 12.8px; background-color: rgb(255, 255, 255);">Our company, Lavish Skin Care strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes. Please see the following check-out page for more information:https://trylavishskincare.com/payment.phpWe feel for our customer’s concerns, and have processed a refund in the amount of $89.73 as requested. In addition, this customer has been taken off recurring billing and will no longer be billed. Please allow for 5-7 business days for this refund to be processed. Please feel free to contact us know if you should have any further questions at 877-637-4555 or [email protected] .Sincerely,Lavish Skin [email protected]

This is a scam! I have been dealing with this people all day. I had to finally call my bank & cancel my card. Here is something else they will call you & harass you. They have called from at least 3 numbers today.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I want to return the product for a full credit.  Still I do accept the credits...please post my complaint in order to warn others...many thanks for intervening on my behalf.
Regards,
[redacted]

Dear [redacted],
size="3">We apologize for any inconvenience we may have caused you. We value customer service satisfaction very highly for our Lavish Skin Care product. Per the terms of our service, we require all customers to cancel before the 14 day trial period to avoid any monthly subscription fees. Regardless, we have provided you the full refund for your order in the amount of $89.73, as we value your customer satisfaction. You do not need to return the item back to us, and should expect to receive notification of your refund within 3-5 business days. Feel free to notify us if you should have any further questions or concerns.
Sincerely,
Lavish Skin Care
Customer Service
[email protected]

Dear M. [redacted],
background-color: rgb(255, 255, 255);">Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes. Please see the following check-out page for more information: https://www.trylavishskincare.com/payment.php 
Our records indicate that your bank/credit card processor has filed a chargeback on March 17, 2015 as per your request to dispute the charge in question. We understand your concerns, however, since your account had been flagged as a chargeback, we are unable to provide a refund in the amount of $89.73 as requested. The chargeback processor and credit card companies will determine the legitimacy of the claim and be able provide any refunds as necessary if they have not done so already.
Sincerely,
Lavish Skin Care
Customer Service
[email protected]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[1. I did not use their website as they indicate. It was a sidebar ad on Facebook and there were no boxes that I checked as they indicate. I would assume they have it set up to automatically check something somewhere as part of their scam. 2. I only visited their website after I received the unwanted shipment from them to gain information about the scam. 3. I have contacted them in writing, and have a copy of my written contact on 8/30/15, to which they have not responded. 4. I will pursue contacting them by phone even though other scamees indicate they either don't answer the phone or argue and hang up. 5. If their website states a 100% money back guarantee they must honor that statement. 6. I was billed for a second shipment just as the first shipment arrived, my first indication I was a victim of fraud. 7. I have been double-billed for a product which I have returned and have proof from Lavish Skin of this product return. 8. I am filing a complaint with the Orange County District Attorney's Fraud Division. 9. I am filing a complaint with the California Attorney General's Department of Consumer Affairs.10. I am reporting the lumpy, red swollen reaction this product produced on my face to the U.S. Food and Drug Administration.11. [redacted] has the same P.O. Box mailing address as Lavish Skin and I will pursue the same with them separately.]
Regards,
[redacted]

Dear [redacted],
Our
company, Lavish Skin Care strives to make sure that our customers are
completely satisfied; therefore we take...

consumer complaints very seriously.
Before customers commit to our 14 day free trial, our customers must affirm to
and acknowledge the terms & conditions for our autoship program by marking
the T&C check-boxes. Please see the following check-out page for more
information: https://trylavishskincare.com/terms.phpOur records indicate that [redacted] had already been processed a refund in the
amount of $89.73 on 01/11/2016 after a call to our
customer service team. Please allow for 5-7 business days from the above
mentioned date for this refund to be processed. Please feel free to contact us
know if you should have any further questions at [redacted] or [redacted].Sincerely,
Lavish Skin Care 
[redacted]

Dear Ms. [redacted],Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to...

our 14 day free trial, our customers have to affirm and acknowledge the terms & conditions for our auto-ship program by marking the T&C check-boxes. Please see the following check-out page for more information: https://www.trylavishskincare.com/payment.phpWe do, however, feel for your concerns. We strive to make sure that every one of our customers are satisfied. Therefore, we have processed a refund for our product Lavish Skin Care in the amount of $89.73 on April 17, 2015. This amount should have reflect on your bank statement within 7 business days. Feel free to contact us if you should have any further questions or concerns. Sincerely,Lavish Skin Care Customer [email protected]

Dear S. [redacted], sans-serif; font-size: small;">Our company, Lavish Skin Care strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes. Please see the following check-out page for more information: https://trylavishskincare.com/payment.phpIn accordance to our Refund Policy, covered in our Terms and Conditions, we are only subject to processing up to a full refund for the most recent order of our product. Therefore, we have gone ahead and processed a refund in the amount of $44.86 for the latest unrefunded transaction on 12/10/2015. In addition, this customer has been taken off recurring billing and will no longer be billed. Please allow for 5-7 business days for this refund to be processed. Please feel free to contact us know if you should have any further questions at 877-637-4555 or [email protected],Lavish Skin [email protected]

Dear [redacted],
Our company strives to make sure that our customers are 100% satisfied, so we take...

customer complaints very seriously. Before customers commit to our 14 day free trial, our customers have to personally check the check-boxes and acknowledge the terms & conditions for our auto-ship program. Please see the following check-out page:[redacted] for more information.
We do, however, feel for your concerns. We strive to make sure that every one of our customers are satisfied. For this reason, we have refunded the customer back the amount of $179.46. This amount should reflect on your bank statement within 7 business days.
Feel free to let us know if you should have any questions.Sincerely,
Lavish Skin Care
Customer Service
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I have had my account credited. Thank you for your help.Sincerely,[redacted]

Our company strives to make sure that our...

customers are 100% satisfied, so we take customer complaints very seriously. Before customers commit to our 14 day free trial, our customers have to personally check the check-boxes and acknowledge the terms & conditions for our auto-ship program. Please see the following check-out page: http://trylavishskincare.com/ payment.php for more information.
We do, however, feel for this customer's concerns. We strive to make sure that every one of our customers are satisfied. For this reason, we have refunded the customer back the amount of $89.73 as of 8/1/14. This amount should reflect in the customer's bank statement within 7 business days.
Feel free to let us know if you should have any questions. Take care.

Dear [redacted],
We apologize for any inconvenience we may have caused you. We value customer service satisfaction very highly for our Lavish Skin Care product. We have provided you the full refund for your two mistaken orders in the amount of $89.73, as we value your customer satisfaction. You should expect to receive notification of your refund within 3-5 business days. Feel free to notify us if you should have any further questions or concerns.
Sincerely,
Lavish Skin Care
Customer Service
[email protected]

Dear [redacted],Our company strives to make...

sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers have to affirm and acknowledge the terms & conditions for our **toship program by marking the T&C check-boxes. Please see the following check-out page for more information: https://www.trylavishskincare.com/payment.php
We understand your concerns, however, at this time, your account had been flagged as a chargeback for the disputed charges on March 2, 2015. Therefore, we are unable to provide a refund in the amount of $112.17 as requested. The chargeback processor and credit card companies will determine the legitimacy of the claim and be able provide any refunds as necessary.
Sincerely,
Lavish Skin Care
[email protected]
Customer Service

Dear [redacted],
We truly apologize for any inconvenience we may have caused you. We highly value customer satisfaction for our Lavish Skin Care product. Per the terms of our service, we require all customers to cancel before the 14-days trial period to avoid any monthly subscription...

fees. Regardless, we have provided you the full refund for your order in the amount of $89.73, as we value your customer satisfaction. You should expect to receive notification of your refund within 3-5 business days. Feel free to notify us if you should have any further questions or concerns.
Sincerely,Lavish Skin Care
Customer Service [email protected]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Thank you for this information and the refund.  However, two more shipments were sent and I had my cancellation #'s.  I have returned those with a tracking number.   Please remove those (2) shipments on my credit card.   I hope to eventually get this cleared up.  Do not send any more shipments.   Do I need to do anything to confirm that this is over?  Thanks.   [redacted] B. [redacted]

Dear [redacted],Thank you for notifying us about the misuse of our product advertisement. We have addressed the concerns about this video, however we feel for your discontent. We have gone ahead and cancelled your subscription, so you will only be responsible for the $4.95 initial...

shipping. Please feel free to still give the product a try and let us know your experience at [email protected] or you can reach our customer service team at  877-637-4555. Again, thank you for reaching out to us and sharing your concerns.Sincerely,Lavish Skin Care
Customer Service
[email protected]

Dear [redacted], rgb(34, 34, 34); font-family: arial, sans-serif; font-size: 12.8px; background-color: rgb(255, 255, 255);">Our company, Lavish Skin Care strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes. Please see the following check-out page for more information:https://trylavishskincare.com/payment.phpOur records indicate that [redacted] contacted our customer service team and verbally agreed to a partial refund of $31.41 on 09/29/2015. Though the customer was past the guarantee period, by accepting this partial refund the customer had agreed to settle and cancel the account. We have confirmed this customer has been taken off recurring billing and will no longer be billed. Please feel free to contact us know if you should have any further questions at 877-637-4555 or [email protected],[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
 
Interesting though that when I called them, they had no account with my email, phone, address, or name.
Regards,
[redacted]