Lavish Skin Care

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] The information that Lavish Skin/Nova Derm responded with did not at any time "pop up" on my screenI was not shown any price for the product other than the $I am on a fixed income and this expensive product is not in my budget, so I would not have ever responded to this if I had knownThe company cleverly disguised that portion of their online agreementFurthermore it is very bad business to refuse full refund for dissatisfaction of their productI am more than willing to send back the unused portion, as Lavish Skin/Nova Derm did not live up to their promise of immediate results, but I expect all of my money returned to meI would think that the company would like to resolve this matter completely to preserve their integrity with doing business with the American public, in light of the many complaints they have receivedThank you for helping me with this matter [redacted] ***

Dear ***, size="3">We apologize for any inconvenience we may have caused youWe value customer service satisfaction very highly for our Lavish Skin Care productPer the terms of our service, we require all customers to cancel before the day trial period to avoid any monthly subscription feesRegardless, we have provided you the full refund for your order in the amount of $89.73, as we value your customer satisfactionYou do not need to return the item back to us, and should expect to receive notification of your refund within 3-business daysFeel free to notify us if you should have any further questions or concernsSincerely, Lavish Skin Care Customer Service [email protected]

Dear Ms***,We hold no affiliation with this other company you have mentioned: [redacted] Therefore, we are unable process any refunds from this other companyPlease contact [redacted] ' customer service team directly for further assistanceSincerely,Lavish Skin CareCustomer [email protected]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [I did not use their website as they indicateIt was a sidebar ad on Facebook and there were no boxes that I checked as they indicateI would assume they have it set up to automatically check something somewhere as part of their scam I only visited their website after I received the unwanted shipment from them to gain information about the scamI have contacted them in writing, and have a copy of my written contact on 8/30/15, to which they have not responded I will pursue contacting them by phone even though other scamees indicate they either don't answer the phone or argue and hang up If their website states a 100% money back guarantee they must honor that statement I was billed for a second shipment just as the first shipment arrived, my first indication I was a victim of fraud I have been double-billed for a product which I have returned and have proof from Lavish Skin of this product return I am filing a complaint with the Orange County District Attorney's Fraud Division I am filing a complaint with the California Attorney General's Department of Consumer AffairsI am reporting the lumpy, red swollen reaction this product produced on my face to the U.SFood and Drug Administration [redacted] has the same P.OBox mailing address as Lavish Skin and I will pursue the same with them separately.] Regards, [redacted]

To whom it may concern, We believe this complaint has been filed to us by mistakeWe have discontinued sales and we cannot locate the customer within our systemPlease provide additional information if you believe you are one of our customersThank you

This is a scam! I have been dealing with this people all dayI had to finally call my bank & cancel my cardHere is something else they will call you & harass youThey have called from at least numbers today

Dear [redacted] ,We apologize for any inconvenience we may have caused youWe highly value customer service satisfaction for our Lavish Skin Care productWhen customers purchase our 14-day trial, they are required to affirm to our terms and conditions of service at check out by marking the T&C boxOur terms and conditions require customers to contact us within the 14-day trial period to cancel out of the subscription otherwise they will be charged for the whole product as shown here: https://www.trylavishskincare.comOur records indicate that we have already processed a refund to your account in the amount of $on June 15, as a result of your dissatisfaction after a call with our customer service representativeThis would have reflected on your bank statement within days following the above mentioned dateIn your complaint description, you also mention another product was received and charged to you in the amount of $88.78; however we wish to inform you that this other product has no affiliation with our company and product Lavish Skin CareTherefore, please contact this other company directlyThere may be a customer service line on the actual product itselfWe hope this response serves satisfactory to you, and please feel free to contact us if you should have any further questions or concernsSincerely,Lavish Skin [email protected] Customer Service

Dear [redacted] , We value customer service satisfaction very highly for our Lavish Skin Care product, and apologize for any inconvenience we may have caused youWhen customers purchase our 14-day trial, they are required to affirm to our terms and conditions of service at check out by marking the [redacted] ***Our terms and conditions require customers to contact us within the 14-day trial period to cancel out of the subscription otherwise they will be charged for the whole productRegardless, we have provided you the full refund for your orders in the amount of $179.46, as we value your customer satisfactionYou should expect to receive notification of your refund within 3-business daysFeel free to notify us if you should have any further questions or concernsSincerely,Lavish Skin Care Customer Service [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Interesting though that when I called them, they had no account with my email, phone, address, or name Regards, [redacted]

Dear [redacted] , Our company, Lavish Skin Care strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information: http://trylavishskincare.com/ Our records indicate that you had already been processed a refund in the amount of $on August 8, after a call to our customer service teamPlease allow for 5-business days from the above mentioned date for this refund to be processedPlease feel free to contact us know if you should have any further questions at 877-637-or [email protected], Lavish Skin Care [email protected]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved I did response to you message I guess I sent it to the wrong place I have already received a refund and everything has been taken care of Thank you for your helpRegards, [redacted]

Dear [redacted] ,Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information: http://www.trylavishskincare.com/payment.php We feel for your concerns and as such we have processed a refund in the amount of $This amount should reflect in their bank statement within business daysPlease relay this message to our customer, and feel free to let us know if you should have any questions.?Sincerely,Lavish Skin CareCustomer [email protected]

Dear [redacted] ,If you are unsatisfied with this response, then all we can do is recommend that you contact this other company " [redacted] " again as we hold no affiliation with this other company. Unfortunately we are only able to process refunds for our product, Lavish Skin Care. Sincerely,Lavish Skin [email protected]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.Thank you for this information and the refund However, two more shipments were sent and I had my cancellation #'s I have returned those with a tracking number Please remove those (2) shipments on my credit card I hope to eventually get this cleared up Do not send any more shipments Do I need to do anything to confirm that this is over? Thanks [redacted] B***

Dear [redacted] ,We apologize for any inconvenience we may have caused youWe value customer service satisfaction very highly for our Lavish Skin Care ProductWhen customers purchase our 14-day trial, they are required to affirm to our terms and conditions of service at check out by marking the T&C boxOur terms and conditions require customers to contact us within the 14-day trial period to cancel out of the subscription otherwise they will be charged for the whole productPlease see the following check-out page for more information: [redacted] Our records indicate that your charge in the amount of $was flagged as a charge-back on March 4, At this time we are unable to assist with a refund, unless the charge-back is reversed by contacting your bankFeel free to contact us if you should have any further questions, concerns, or updates Sincerely, Lavish Skin Care Customer Service [redacted]

very deceptive business practices! I got my sample and two weeks later they charged my account $ I stopped that charge and canceled everything with them and two days later they hit my account againEven though I had a cancellation number they weren't sure what they could doFinally said they would refund waiting for the refund

Dear [redacted] ***, Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to affirm and acknowledge the terms & conditions for our auto-ship program by marking the T&C check-boxesPlease see the following check-out page for more information: https://www.trylavishskincare.com/payment.php We feel for your concerns, however we are only able to process a refund in the amount of $89.73, as this is the only charge to your account for our product Lavish Skin CareThis amount should reflect in your bank statement within business days Any additional charges you claim were not charged by our company, and recommend that you contact your bank for further assistancePlease feel free to let us know if you should have any questions Sincerely, Lavish Skin Care Customer Service [email protected]

Dear *** Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information: https://www.trylavishskincare.com/payment.php Our records indicate that you had been processed a partial refund of $by our customer service representative on July 22, We feel for your concerns and as such we have processed an additional refund in the amount of $This amount should reflect in their bank statement within business daysIn addition, the other disputed amount of $you claim was not charged by our company Lavish Skin CareWe recommend that you contact this other company directlyThere may be a customer service number either on the packaging slip or on the other product itselfPlease feel free to let us know if you should have any questions?Sincerely,Lavish Skin Care Customer Service [email protected]

Dear [redacted] , Our company, Lavish strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information:http://trylavishskincare.com/terms.phpIn accordance to our Refund Policy, covered in our Terms and Conditions, we are only subject to processing up to a full refund for the most recent order of our productTherefore, we have gone ahead and processed a refund in the amount of $for the latest unrefunded transaction on 09/13/In addition, this customer has been taken off recurring billing and will no longer be billedPlease allow for 5-business days for this refund to be processedPlease feel free to contact us know if you should have any further questions at [redacted] or I [redacted] .Sincerely,Lavishi [redacted]

Dear [redacted] ,Our company, Lavish Skin Care strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers must affirm to and acknowledge the terms & conditions for... our autoship program by marking the T&C check-boxes. Please see the following check-out page for more information:https://trylavishskincare.com/payment.phpOur records indicate that [redacted] contacted our customer service team and verbally agreed to a partial refund of $31.41 on 09/29/2015. Though the customer was past the guarantee period, by accepting this partial refund the customer had agreed to settle and cancel the account. We have confirmed this customer has been taken off recurring billing and will no longer be billed. Please feel free to contact us know if you should have any further questions at 877-637-4555 or [email protected], [redacted]