Lavish Skin Care

Dear [redacted],We apologize for any inconvenience we may have caused you. We value customer service...

satisfaction very highly for our Lavish Skin Care product. Per the terms of our service that must be accepted at checkout, we require all customers to cancel within the 14 day trial period to avoid any monthly subscription fees. Our records show that you were refunded $31.40 on January 19, 2015; therefore we have processed you a refund in the remainder of $58.33 as we value your customer satisfaction. You should expect to receive notification of your refund within 3-5 business days. Feel free to notify us if you should have any further questions or concerns.
Sincerely,
Lavish Skin Care
Customer Service
[email protected]

Dear [redacted], sans-serif; font-size: small;">Our company, Lavish Skin Care strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes. Please see the following check-out page for more information: https://trylavishskincare.com/payment.phpWe feel for our customer’s concerns, and have processed a refund in the amount of $89.73 as requested. In addition, this customer has been taken off recurring billing and will no longer be billed. Please allow for 5-7 business days for this refund to be processed. Please feel free to contact us know if you should have any further questions at 877-637-4555 or [email protected],Lavish Skin [email protected]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I was not sent anything in writing explaining what I had agreed to. 
IF you look at other "complaints" against this company, you will see they have the same complaint as I do.  No where is it clearly identified that it is a "14 day trial" or a subscription auto refill product.  IF I had known that I would not have ordered it.NO WHERE does it have T's and C's clearly defined. I believe I was on my cell phone which may have had some very small HIDDEN print to explain this.  Please do check out others' complaints- they say the same thing.  I am 54 years old- I know to look for these small T's and C'sI will never again order anything like this online.  It was not clear- no information given.  Just $4.95 to try to the product.  NO 14 day trial or that YOU GET CHARGED for the product after the 14 days!!!so there really is no "trial" they get you to order it and after 14 days they charge you for it and then they mail you refills and charge you for it- subscription based -no where is this explained clearly.  I have disputed with my credit card  company and needed to get a new credit card. It's ridiculous. honestly.
Regards,
[redacted]

Dear Ms. [redacted] Thank you for your corresponding message regarding this consumer complaint from our customer: Ms. [redacted], ID: [redacted].Our company strives to make sure that our customers are completely satisfied, so we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers have to affirm and acknowledge the terms & conditions for our auto-ship program by marking the T&C check-boxes. Please see the following check-out page for more information: https://www.trylavishskincare.com/payment.phpAfter further investigation, we have found that Ms [redacted] received the requested refund she received from the other company mentioned: Derma Bright, but has still filed a chargeback. Our chargeback representative will address the disputes, however there are no further actions that can be performed by our company until the dispute is resolved. Feel free to contact us if you should have any other questions or concerns.Sincerely,Lavish Skin CareCustomer [email protected]

I too was ripped off by this company
I did what the article said paid for shipping then I was billed an atrocius price for the two items

Dear Ms. [redacted],Our company strives to make sure that our customers are completely satisfied, so we take...

customer complaints very seriously. Before customers commit to our 14 day free trial, our customers have to personally check the check-boxes and acknowledge the terms & conditions for our auto-ship program. Please see the following check-out page: https://www.trylavishskincare.com/payment.php for more information.We do, however, feel for your concerns. Therefore, we have refunded you back the amount of $89.73, as we value your customer satisfaction. This amount should reflect in your bank statement within 7 business days. Feel free to let us know if you should have any questions. Take care.Sincerely,Lavish Skin Care
Customer Service
[email protected]

Thank you for your corresponding message regarding this consumer complaint from our customer: [redacted].Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers have...

to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes. Please see the following check-out page for more information: [redacted]On July 1, 2015 our company Lavish Skin Care had processed Ms. [redacted] a refund of $89.73 after her call with our customer care team. This credit would have reflected on her bank statement within 7 business days. Please see the attached document.However, Ms. [redacted]'s account had been flagged as a chargeback for additional disputed charges on July 13, 2015, and thus, we are unable to provide another refund in the amount of $89.73 as requested while the charges are in contention. The chargeback processing and credit card companies will determine the legitimacy of the claim within the next 90 days following the date mentioned above, and be able provide any refunds as necessary.We apologize for the inconvenience, please feel free to contact us if Ms. [redacted] should have any further questions or concerns.Sincerely,Lavish Skin CareCustomer Service --Alyssa Ruckman, Customer Care RepresentativeLavish Skin CareQuestions? Contact us! 1-877-637-4555Monday through Friday 8:00 AM to 8:00 PM ESTSaturday 9:00 AM to 2:00 PM EST

Dear [redacted],Our company strives to make sure that our customers are 100% satisfied, so we take customer complaints very seriously. Before customers commit to our...

14 day free trial, our customers have to personally check the check-boxes and acknowledge the terms & conditions for our auto-ship program. Please see the following check-out page:[redacted] for more information.Nonetheless, we have provided you the full refund for your order in the amount of $89.73, as we value your customer satisfaction. You should expect to receive notification of your refund within 3-5 business days. However, as mentioned in the complaint description, "[redacted]" is a separate company, and they should be addressed directly for further assistance, if not done so already. Feel free to notify us if you should have any further questions or concerns.Sincerely,Lavish Skin CareCustomer Service[redacted]

Dear Ms. [redacted],We hold no affiliation with this other company you have mentioned: [redacted]. Therefore, we are unable process any refunds from this other company. Please contact [redacted]' customer service team directly for further assistance. 
Sincerely,Lavish Skin Care
Customer Service
[email protected]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

Dear Revdex.com,
background-color: rgb(255, 255, 255);">Our company, Lavish Skin Care strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes. Please see the following check-out page for more information: http://trylavishskincare.com/
Our records indicate that Ms. [redacted] contacted our customer service team and verbally agreed to a partial refund of $44.87 on July 24, 2015. Though the customer was past the guarantee period, by accepting this partial refund the customer had agreed to settle out of the account. However, we feel for the customer's concerns and have processed another refund in the amount $44.46 as requested. In addition, this customer has been taken off recurring billing and will no longer be billed. Please allow for 5-7 business days for this refund to be processed. Please feel free to contact us know if you should have any further questions at [redacted].
Sincerely,
Lavish Skin Care
[email protected]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[1. I did not use their website as they indicate. It was a sidebar ad on Facebook and there were no boxes that I checked as they indicate. I would assume they have it set up to automatically check something somewhere as part of their scam.
 2. I only visited their website after I received the unwanted shipment from them to gain information about the scam. 3. I have contacted them in writing, and have a copy of my written contact on 8/30/15, to which they have not responded.
 4. I will pursue contacting them by phone even though other scamees indicate they either don't answer the phone or argue and hang up.
 5. If their website states a 100% money back guarantee they must honor that statement.
 6. I was billed for a second shipment just as the first shipment arrived, my first indication I was a victim of fraud.
 7. I have been double-billed for a product which I have returned and have proof from Lavish Skin of this product return.
 8. I am filing a complaint with the Orange County District Attorney's Fraud Division.
 9. I am filing a complaint with the California Attorney General's Department of Consumer Affairs.
10. I am reporting the lumpy, red swollen reaction this product produced on my face to the U.S. Food and Drug Administration.
11. [redacted] has the same P.O. Box mailing address as Lavish Skin and I will pursue the same with them separately.]
Regards,
[redacted]

Dear [redacted], background-color: rgb(255, 255, 255);">Our company, Lavish Skin Care strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes. Please see the following check-out page for more information:https://trylavishskincare.com/payment.php
In accordance to our Refund Policy, covered in
our Terms and Conditions, we are only subject to processing up to a full refund
for the most recent order of our product. Therefore, we have gone ahead and
processed a refund in the amount of $89.73 for the latest unrefunded
transaction on 10/28/2015. In addition, this customer has been taken off
recurring billing and will no longer be billed. Please allow for 5-7 business
days for this refund to be processed. Please feel free to contact us know if
you should have any further questions at [redacted] or [redacted] .
Sincerely,Lavish Skin Care[redacted]

Lavish Skin care Is not for everyone! I burned my face esp. the eye area! The Neu Dermis cream is nothing special, either
The company who manufactures these products also have very deceptive practices. I was lured to their internet offer of "risk-free trials -just pay for shipping".
I ordered only the free trials.
I received the 2 products separately .After 2 weeks I was shocked to see in my credit card statement charges for $ 89.00 and $88.00 respectively for the items. I immediately called the tel. nos. appearing on the charges . The Lavish rep refused to give me a refund but agreed to cancel future orders . The NeuDermis Rep agreed to give me 50% refund along with a cancellation of future deliveries. The rep claimed that the trial products were actually good for 1 month use and they had indicated that after 14 days of trying the products,the customer would be billed for the full amount. (I do not recall seeing these stipulations at all)! Is there a law against these practices?

Dear [redacted],We apologize for any inconvenience we may have caused you. We value customer...

service satisfaction very highly for our Lavish Skin Care product. Per the terms of our service (shown under Terms and Conditions at checkout), we require all customers to cancel before the 14 day trial period to avoid any monthly subscription fees. Regardless, we have provided you the full refund for your order in the amount of $89.73, as we value your customer satisfaction. You should expect to receive notification of your refund within 3-5 business days. Feel free to notify us if you should have any further questions or concerns.
Lavish Skin Care
Customer Service Department
[email protected]

Dear [redacted],If you are unsatisfied with this response, then all we can do is recommend that you contact this other company "[redacted]" again as we hold no affiliation with this other company. Unfortunately we are only able to process refunds for our product, Lavish Skin Care. 
Sincerely,Lavish Skin Care
[email protected]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Dear [redacted],
id="docs-internal-guid-f6f09a64-41f0-158e-06f9-1e250313d1d1">Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes. Please see the following check-out page for more information: https://www.trylavishskincare.com/payment.php
We feel for your concerns, and have processed a refund for the remainder you have requested in the amount of $22.44 as we value your customer satisfaction. This amount should reflect in your bank statement within 7 business days. Please feel free to let us know if you should have any questions.
?Sincerely,
Lavish Skin Care
Customer Service
[email protected]

To whom it may concern, We believe this complaint has been filed to us by mistake. We have discontinued sales and we cannot locate the customer within our system. Please provide additional information if you believe you are one of our customers. Thank you.

Dear [redacted],
We apologize for any inconvenience we may have caused you in this matter as we wish to assure your customer satisfaction.  At checkout, under our terms and conditions, it states that all...

customers must cancel within the 14 days of purchasing the trial product to avoid any monthly subscription fees. Regardless, we have provided you the full refund for both product charges in December and January in the total amount of 179.46 as we value your customer satisfaction. You should expect to receive notification of your refund within 3-5 business days. However, we would like to address that Derma Bright and Lavish Skin Care are two separate entities/products that hold no affiliation with each other. Feel free to notify us if you should have any further questions or concerns.
Sincerely,
Lavish Skin Care
Customer Service
[email protected]