Lavish Skin Care

Dear M*** ***,
" background-">Our company, Lavish Skin Care strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information:https://trylavishskincare.com/payment.phpIn accordance to our Refund Policy, covered in our Terms and Conditions, we are only subject to processing up to a full refund for the most recent order of our productTherefore, we have gone ahead and processed a refund in the amount of $for the latest unrefunded transaction on 10/23/In addition, this customer has been taken off recurring billing and will no longer be billedPlease allow for 5-business days for this refund to be processedPlease feel free to contact us know if you should have any further questions at *** or ***.Sincerely,Lavish Skin Care***

DO NOT FALL PREY TO THIS SCAM!
I paid my $4.95, got my samples and then suddenly two more products showed up at my door, and I hadn’t ordered either of them, in fact I’d emailed the company twice to take my name off all lists
This is a scam start to finish -- they’re removing my name from the orders list, but are not returning the $they charged me for what I was told was a one time offer.I pointed out I’d emailed them twice, asking them to remove my name, but the customer service guy said there was nothing he could do! I feel like a fool, but I’ll feel better if I can stop one other person from falling for their line

Dear *** ***,Our company strives to make sure that our customers are 100% satisfied, so we take customer complaints very seriouslyBefore customers commit to our
day free trial, our customers have to personally check the check-boxes and acknowledge the terms & conditions for our auto-ship programPlease see the following check-out page: https://www.trylavishskincare.com/payment.php for more information.We do, however, feel for your concerns. We strive to make sure that every one of our customers are satisfiedFor this reason, we have processed a refund in the amount of $179.46 his amount should reflect in the customer's bank statement within business days. However, we recommend that you contact "Derma Bright" directly for further assistance with their charges to you as they are a separate company/product. Feel free to let us know if you should have any questionsTake care.Sincerely,Lavish Skin CareCustomer Service [email protected]

Lavish Skin Care has a very poor product AND unethical business practicesDO NOT PURCHASE ANYTHING FROM THEM
I responded to an ad for their lotion for $which came in a plain box with a poor excuse for a shipping labcompany informationI looked because I wanted to call and make sure I had not subscribed to anythingThe lotion is thin and watery and burns ones eyesAfter use, I discarded
The following month I was billed $for the lotion with NO number on the credit card billI was told it was a trial and if I had called within days, they would have closed my accountAs it was, she could refund half of the $89! So I learned an expensive lesson, but you may be sure I will tell everyone I know

Dear ***,Our company strives to make sure that our customers are 100% satisfied, so we take customer complaints very seriouslyBefore customers commit to our day free trial, our
customers have to personally check the check-boxes and acknowledge the terms & conditions for our auto-ship programPlease see the following check-out page for more information:***Regardless, we have provided you the full refund for your order in the amount of $296.19, as we value your customer satisfactionYou should expect to receive notification of your refund within business daysFeel free to notify us if you should have any further questions or concerns
Sincerely,
Lavish Skin Care
Customer Service
***

Dear *** *** ***,
Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by
marking the T&C check-boxesPlease see the following check-out page for more information: https://www.trylavishskincare.com/payment.phpWe feel for your concerns, and have processed a refund for the remainder you have requested in the amount of $as we value your customer satisfactionThis amount should reflect in your bank statement within business daysPlease feel free to let us know if you should have any questions.?Sincerely,Lavish Skin CareCustomer [email protected]

Better Business Bure**:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.There should not be any more chargeback by the processor on my account with the company since the dispute opened by my processor has already been closed a month agoSo it is almost like the chargeback was canceled or never existedCurrently, my processor mentioned that it is best that I work directly with the company to get my $resolved or refundedWith that, I wanted to iterate that I did not see any of the Terms & Conditions I must check off prior to making a purchase that the company claimedI see it on their main web site, but not on the pad from which I made the orderPlease take this information into account
Regards,
*** **

Dear *** ***,
id="docs-internal-guid-5ecc4b3f-d58e-fc28-d795-346fa01d01fa">Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information:
https://www.trylavishskincare.com/payment.php
?
We feel for your concerns, and have processed a refund in the amount of $as we value your customer satisfactionThis amount should reflect in your bank statement within business daysPlease feel free to let us know if you should have any questionsSincerely,Lavish Skin Care
Customer Service
[email protected]

Dear***,

We apologize for any inconvenience we may have caused youWe value customer service satisfaction very highly for our Lavish Skin Care productWhen customers purchase our 14-day trial, they are required to affirm to our terms and conditions of service at check out by marking the T&C boxOur terms and conditions require customers to contact us within the 14-day trial period to cancel out of the subscription otherwise they will be charged for the whole productNonetheless, we have provided you the full refund for your order in the amount of $and have confirmed a cancellation of your account, as we value your customer satisfactionYou should expect to receive notification of your refund within 3-business days, and the product(s) do not need to be returnedFeel free to notify us if you should have any further questions or concernsSincerely,
Lavish Skin Care
Customer Service
[email protected]

Dear *** * *** *** ,Our company, Lavish strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers must affirm to and acknowledge the terms & conditions for our
autoship program by marking the T&C check-boxesPlease see the following check-out page for more information:http://trylavishskincare.com/terms.phpIn accordance to our Refund Policy, covered in our Terms and Conditions, we are only subject to processing up to a full refund for the most recent order of our productTherefore, we have gone ahead and processed a refund in the amount of $for the latest unrefunded transaction on 09/13/In addition, this customer has been taken off recurring billing and will no longer be billedPlease allow for 5-business days for this refund to be processedPlease feel free to contact us know if you should have any further questions at *** or i***.Sincerely,Lavishi***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. Interesting though that when I called them, they had no account with my email, phone, address, or name
Regards,
*** ***

Dear ***,
Thank you for your feedback, as we take customer service very seriouslyFrom researching your order, it looks like your Lavish product account was canceled during the trial period, and as a result, you were not charged anything furtherAlso, we have confirmed that
you are canceled out of the monthly subscription, as you have requested earlierThe shipping and handling charge of $was the only charge that we can see on file, which we went ahead and refunded that amount back to youThe secondary product you had mentioned is not our product, so please kindly contact them if you should have any further concernsFeel free to let us know if you have any further questions or concernsThank you and have a great daySincerely,
Lavish Skin Care Customer Service Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear belowI was not sent anything in writing explaining what I had agreed to.
IF you look at other "complaints" against this company, you will see they have the same complaint as I do. No where is it clearly identified that it is a "day trial" or a subscription auto refill product. IF I had known that I would not have ordered itNO WHERE does it have T's and C's clearly definedI believe I was on my cell phone which may have had some very small HIDDEN print to explain this. Please do check out others' complaints- they say the same thing. I am years old- I know to look for these small T's and C's
I will never again order anything like this online. It was not clear- no information given. Just $to try to the product. NO day trial or that YOU GET CHARGED for the product after the days!!!
so there really is no "trial" they get you to order it and after days they charge you for it and then they mail you refills and charge you for it- subscription based -no where is this explained clearly. I have disputed with my credit card company and needed to get a new credit card It's ridiculoushonestly
Regards,
*** *** ***

Dear *** ***,Our company, Lavish Skin Care strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers must affirm to and acknowledge the terms & conditions for our
autoship program by marking the T&C check-boxesPlease see the following check-out page for more information: https://trylavishskincare.com/payment.phpOur records indicate that you, Ms***, purchased our trial product on July 9, which ended on July 24, Furthermore, we have no records of any attempt on your behalf to contact our customer service team to resolve this issue earlierWe understand your concerns, however, at this time, your account has been flagged as a chargeback as part of your dispute for charges on July 24, and on August 23, Thus, we are unable to provide a refund in the amount of $as requestedThe chargeback processor and credit card companies will determine the legitimacy of these claims and be able provide any refunds as necessaryWe apologize for the inconvenience, however, any and all results between these two parties regarding this dispute would be final. In addition, we noticed that the consumer complaint contained an additional company: "***." However,this is a separate company, and would need to be contacted as such for any additional assistancePlease feel free to contact us know if you should have any further questions at *** or ***.Sincerely,Lavish Skin CareCustomer Service***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear belowI want to return the product for a full credit Still I do accept the credits...please post my complaint in order to warn others...many thanks for intervening on my behalf
Regards,
** ***

Dear *** ***-***,
Roman"background:white">Our
company, Lavish Skin Care strives to make sure that our customers are
completely satisfied; therefore we take consumer complaints very seriously
Before customers commit to our day free trial, our customers must affirm to
and acknowledge the terms & conditions for our autoship program by marking
the T&C check-boxesPlease see the following check-out page for more
information: https://trylavishskincare.com/terms.php
Our records indicate that *** *** had already been processed a refund in the
amount of $on 01/11/after a call to our
customer service teamPlease allow for 5-business days from the above
mentioned date for this refund to be processedPlease feel free to contact us
know if you should have any further questions at *** or ***Sincerely,
Lavish Skin Care
***

Dear ***,
id="docs-internal-guid-94e84d2e-e9ae-84e7-a766-af64845f90a4">We apologize for any inconvenience we may have caused youWe value customer service satisfaction very highly for our Lavish Skin Care productPer the terms of our service, we require all customers to cancel before the day trial period to avoid any monthly subscription fees by marking that they accept our terms and conditions at check outRegardless, we have provided you the full refund for your order in the amount of $89.73, as we value your customer satisfactionYou should expect to receive notification of your refund within 3-business daysFeel free to notify us if you should have any further questions or concernsSincerely,
Lavish Skin Care
Customer Service
[email protected]

background-">Dear *** ***,
Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information: https://www.trylavishskincare.com/payment.php
We feel for your concerns and as such we have processed a refund in the amount of $as requestedThis amount should reflect in their bank statement within business daysPlease relay this message to our customer, and feel free to let us know if you should have any questions?Sincerely,
Lavish Skin Care
Customer Service
[email protected]

Dear ** ***,
medium;">
We apologize for any inconvenience we may have caused youWe highly value customer service satisfaction for our Lavish Skin Care productWhen customers purchase our 14-day trial, they are required to affirm to our terms and conditions of service at check out by marking the T&C boxOur terms and conditions require customers to contact us within the 14-day trial period to cancel out of the subscription otherwise they will be charged for the whole product as shown here: https://www.trylavishskincare.com
Our records indicate that we have already processed a refund to your account in the amount of $on June 15, as a result of your dissatisfaction after a call with our customer service representativeThis would have reflected on your bank statement within days following the above mentioned dateIn your complaint description, you also mention another product was received and charged to you in the amount of $88.78; however we wish to inform you that this other product has no affiliation with our company and product Lavish Skin CareTherefore, please contact this other company directlyThere may be a customer service line on the actual product itself
We hope this response serves satisfactory to you, and please feel free to contact us if you should have any further questions or concerns.
Sincerely,
Lavish Skin Care
[email protected]
Customer Service