Lavish Skin Care

Dear ***,
We apologize for any
inconvenience we may have caused youWe value customer service satisfaction very highly for our Lavish Skin Cream productPer the terms of our service, we require all customers to cancel before the day trial period to avoid any monthly subscription feesAfter further investigation, we have concluded that your account was shipped two separate products from two separate companies: Lavish Skin Care and Derma BrightWe at Lavish Skin Care have contacted Derma Bright on your behalf and have confirmed that you will be given a full refund in the amount of $for both products, as well as a cancellation of both accountsYou should expect to receive notification of your refund within 3-business daysFeel free to notify us if you should have any further questions or concernsLavish Skin Care
Customer Service
[email protected]

Dear [redacted] ,
" background-">Our company, Lavish strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information:http://trylavishskincare.com/terms.phpIn accordance to our Refund Policy, covered in our Terms and Conditions, we are only subject to processing up to a full refund for the most recent order of our productTherefore, we have gone ahead and processed a refund in the amount of $for the latest unrefunded transaction on 09/13/In addition, this customer has been taken off recurring billing and will no longer be billedPlease allow for 5-business days for this refund to be processedPlease feel free to contact us know if you should have any further questions at [redacted] or i[redacted].Sincerely,Lavishi[redacted]

Dear[redacted],

We value customer service satisfaction very highly for our Lavish Skin Care product, and apologize for any inconvenience we may have caused youWhen customers purchase our 14-day trial, they are required to affirm to our terms and conditions of service at check out by marking the [redacted]Our terms and conditions require customers to contact us within the 14-day trial period to cancel out of the subscription otherwise they will be charged for the whole productRegardless, we have provided you the full refund for your orders in the amount of $179.46, as we value your customer satisfactionYou should expect to receive notification of your refund within 3-business daysFeel free to notify us if you should have any further questions or concernsSincerely,Lavish Skin Care
Customer Service
[redacted]

Dear [redacted],Thank you for notifying us about the misuse of our product advertisement. We have addressed the concerns about this video, however we feel for your discontent. We have gone ahead and cancelled your subscription, so you will only be responsible for the $4.95 initial shipping. Please feel...

free to still give the product a try and let us know your experience at [email protected] or you can reach our customer service team at  877-637-4555. Again, thank you for reaching out to us and sharing your concerns.Sincerely,Lavish Skin CareCustomer [email protected]

Dear Ms. [redacted],We hold no affiliation with this other company you have mentioned: [redacted]. Therefore, we are unable process any refunds from this other company. Please contact [redacted]' customer service team directly for further assistance. Sincerely,Lavish Skin CareCustomer [email protected]

Same experience and cannot reach the company at all

Dear [redacted],If you are unsatisfied with this response, then all we can do is recommend that you contact this other company "[redacted]" again as we hold no affiliation with this other company. Unfortunately we are only able to process refunds for our product, Lavish Skin Care. Sincerely,Lavish Skin [email protected]

The same thing happened to me but now they have their phone number on the Visa charges. I called them back one day after my "trial" period ended cause it just showed up on my account today. They will not take it back or refund my money. I told them they were a scam and the lady said they never get complaints about this! Ha that is laughable. One of the numbers is no longer in service for the third sample I got. Oh they say they are not samples but "trials" and that once you have tried for 2 weeks you are billed for the trial you have just used? Its a scam and they need to be closed down and Dr. Oz has lost his reputation in my mind!

Dear [redacted],Our company, Lavish Skin Care strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers must affirm to and acknowledge the terms & conditions for...

our autoship program by marking the T&C check-boxes. Please see the following check-out page for more information:https://trylavishskincare.com/payment.php .We feel for our customer’s concerns, and have processed a refund in the amount of $89.73 as requested. In addition, this customer has been taken off recurring billing and will no longer be billed. Please allow for 5-7 business days for this refund to be processed. Please feel free to contact us know if you should have any further questions 877-637-4555 at or [email protected] ."In addition, we noticed that the consumer complaint contained an additional charge not from our company in the amount of $88.78. However, this charge is from a separate company, and they would need to be contacted as such. We apologize for this inconvenience."Sincerely,Lavish Skin [email protected]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
I did response to you message I guess I sent it to the wrong place.  I have already received a refund and everything has been taken care of.  Thank you for your help. Regards,
[redacted]

Dear [redacted] [redacted],Our company, Lavish Skin Care strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers must affirm to and acknowledge the terms & conditions for our...

autoship program by marking the T&C check-boxes. Please see the following check-out page for more information:https://trylavishskincare.com/payment.php .In accordance to our Refund Policy, covered in our Terms and Conditions, we are only subject to processing up to a full refund for the most recent order of our product. Therefore, we have gone ahead and processed a refund in the amount of $58. 32 for the latest unrefunded transaction on October 21, 2015. In addition, this customer has been taken off recurring billing and will no longer be billed. Pkease allow for 5-7 business days for this refund to be processed. Pkease fee* free to contact us know if you should have any further questions at [redacted]5 or [redacted].Sincereky,Lavish Skin Care[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Thank you Revdex.com for the help.Regards,
[redacted]

Dear [redacted],Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the...

T&C check-boxes. Please see the following check-out page for more information: https://www.trylavishskincare.com/payment.php?Our records indicate you were processed a 50% refund in the amount of $44.86 on July 19, 2015 in response to your call to customer service. This amount will reflect on your bank statement within 7 business days following the aforementioned date. We understand your concerns, however, we received notice from your bank that the remaining charges have been put in dispute. Currently your account has been flagged as a chargeback because of this and therefore, we are unable to process any refunds. Ideally we have two options:
1) If you reverse the dispute, and have your bank notify us to confirm this, we will be able to process you a full refund within 7 business days following confirmation.
2) If you continue to pursue the disputed charges, it will remain in chargeback and we would be unable to process any further refunds for this account. The bank/credit card company and chargeback processing company will determine the legitimacy of the claim within the next 90 days following the date mentioned above, and be able provide any refunds as they deem necessary. In addition, all results of this dispute would be final.
Feel free to contact us if you should have any further questions or concerns. We eagerly await your response.
Sincerely,
Lavish Skin CareCustomer [email protected]

Dear M. [redacted],Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by...

marking the T&C check-boxes. Please see the following check-out page for more information: https://www.trylavishskincare.com/payment.php Our records indicate that your bank/credit card processor has filed a chargeback on March 17, 2015 as per your request to dispute the charge in question. We understand your concerns, however, since your account had been flagged as a chargeback, we are unable to provide a refund in the amount of $89.73 as requested. The chargeback processor and credit card companies will determine the legitimacy of the claim and be able provide any refunds as necessary if they have not done so already. Sincerely,
Lavish Skin CareCustomer [email protected]

Dear M. [redacted],Our company, Lavish Skin Care strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers must affirm to and acknowledge the terms & conditions...

for our autoship program by marking the T&C check-boxes. Please see the following check-out page for more information:https://trylavishskincare.com/payment.phpIn accordance to our Refund Policy, covered in our Terms and Conditions, we are only subject to processing up to a full refund for the most recent order of our product. Therefore, we have gone ahead and processed a refund in the amount of  $67.30 for the latest unrefunded transaction on 10/23/2015. In addition, this customer has been taken off recurring billing and will no longer be billed. Please allow for 5-7 business days for this refund to be processed. Please feel free to contact us know if you should have any further questions at [redacted] or [redacted].Sincerely,Lavish Skin Care[redacted]

Dear [redacted],We apologize for any inconvenience we may have caused you. We highly value customer service satisfaction for our Lavish Skin Care product. When customers purchase our 14-day trial, they are required to affirm to our terms and conditions of service at check out by marking the T&C...

box. Our terms and conditions require customers to contact us within the 14-day trial period to cancel out of the subscription otherwise they will be charged for the whole product as shown here: https://www.trylavishskincare.comOur records indicate that we have already processed a refund to your account in the amount of $89.73 on June 15, 2015 as a result of your dissatisfaction after a call with our customer service representative. This would have reflected on your bank statement within 7 days following the above mentioned date. In your complaint description, you also mention another product was received and charged to you in the amount of $88.78; however we wish to inform you that this other product has no affiliation with our company and product Lavish Skin Care. Therefore, please contact this other company directly. There may be a customer service line on the actual product itself. We hope this response serves satisfactory to you, and please feel free to contact us if you should have any further questions or concerns. Sincerely,Lavish Skin [email protected] Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

Dear [redacted], 
vertical-align: baseline; white-space: pre-wrap; background-color: rgb(255, 255, 255);">Our company, Lavish Skin Care strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes. Please see the following check-out page for more information: http://trylavishskincare.com/
Our records indicate that you had already been processed a refund in the amount of $89.73 on August 8, 2015 after a call to our customer service team. Please allow for 5-7 business days from the above mentioned date for this refund to be processed. Please feel free to contact us know if you should have any further questions at 877-637-4555 or [email protected].
Sincerely,
Lavish Skin Care
[email protected]

very deceptive business practices! I got my sample and two weeks later they charged my account $ 89.73. I stopped that charge and canceled everything with them and two days later they hit my account again. Even though I had a cancellation number they weren't sure what they could do. Finally said they would refund waiting for the refund

Dear [redacted],Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the...

T&C check-boxes. Please see the following check-out page for more information: https://www.trylavishskincare.com/payment.phpWe feel for your concerns and as such we have processed a refund in the amount of $89.73 as requested. This amount should reflect in their bank statement within 7 business days. Please relay this message to our customer, and feel free to let us know if you should have any questions.?Sincerely,Lavish Skin CareCustomer [email protected]