Law Offices of Anton, Gordon & Monje

April 27, Revdex.com of Metro Washington DC & Eastern Pennsylvania John F Kennedy Blvd., Suite Philadelphia, PA Case Number: [redacted] Date of Notice: April 17, Re: [redacted] [redacted] *** Stuart, FL [redacted] Dear Sir or Madam, This letter is in response to the complaint filed by [redacted] , received in our office April 19, regarding a billing concern I spoke with [redacted] , authorized user, on April 20, and provided a detailed explanation regarding the Xupgrade feeIn assistance to lower [redacted] ’s monthly charges, a monthly discount was applied for months, effective April 20, and will end October 20, Also, as a one-time courtesy, a credit was applied on April 27, 2016, and the credit will be reflected in the statement dated May 14, I apologized for any inconvenience that may have been experienced while attempting to have this matter addressed I trust that this letter provides your office with the information required in this matterShould you have any questions or need additional information, please contact me at ###-###-#### Regards, Joy R Executive Customer Relations

January 25, Revdex.com of Metro Washington DC & Eastern Pennsylvania John FKennedy Blvd., Suite Philadelphia, PA Re: Case Number: [redacted] Date of Notice: January 11, [redacted] [redacted] Newport, Michigan [redacted] Dear Sir/Madam: This letter is in response to the above-referenced complaint filed by [redacted] regarding a billing explanation request On January 11, 2017, I spoke with [redacted] to discuss all concernsA detailed explanation of his previous billing statements was providedOn October 2, 2015, [redacted] ’ account was enrolled into a month agreement A work order to disconnected service, with a stop bill date of November 3, was entered on October 25, As a result, on November 4, 2016, an early termination fee was applied to [redacted] ’ accountAll Comcast equipment was returned and removed from [redacted] ’ account on November 2, On January 9, 2017, [redacted] made a payment for the early termination feeOn January 11, 2017, as a good will gesture, I applied credit to [redacted] ’ account in order to remove the feeI also advised [redacted] that he will receive a refund check, which should arrive by February 8, The refund check was processed on January 19, I apologized for any inconvenience and overall experience while attempting to resolve this matterI will follow up with [redacted] to ensure the refund is received I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-#### Extension [redacted] Regards, Allianna M Executive Customer Care Specialist

August 16, Revdex.com of Metro Washington DC & Eastern Pennsylvania John FKennedy Blvd., Suite Philadelphia, PA Re: Case Number: [redacted] Date of Notice: August 5, [redacted] [redacted] Seattle, WA [redacted] Dear Sir/Madam: This letter is in response to the above-referenced complaint filed by [redacted] regarding a billing issue On August 12, 2016, I spoke with [redacted] and our records indicate that prior to this compliant there were no previous contacts to inquire about the monthly charge or to remove it as it was a detailed charge on the monthly statementA courtesy credit was applied to the account on August 12, The credit will appear on the next billing statement that will be issued on September 6, No further credit is due on the accountOur records reflect that the Service Protection Plan was removed from [redacted] ’s account on August 4, I apologized for any inconvenience experienced while attempting to resolve this matter I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at###-###-#### Ext [redacted] Regards, Liz V Comcast | Executive Customer Relations

May 23, Revdex.com of Metro Washington DC & Eastern Pennsylvania John F Kennedy Blvd., Suite Philadelphia, PA Case Number: [redacted] Date of Notice: May 19, Re: [redacted] [redacted] Chicago, IL [redacted] Dear Sir or Madam, This letter is in response to the complaint filed by [redacted] ***, received in our office May 19, 2016, in regard to a promotional offer concern A Comcast representative spoke with [redacted] on May 23, to discuss the concern regarding the accuracy of the information provided in our initial response letterA copy of the mailer referenced in the complaint was requested to verify the offer detailsHowever, [redacted] was unable to provide the documentation need to further investigate Without a copy of the mailer received, we are unable to verify if the offer details provided by our marketing team is the same promotional offerHowever, a (12) twelve month promotional rate for the XFINITY HD Preferred Video service was applied to the account on April 28, At the conclusion of the promotion, standard retail rates will applyWe apologize for any inconvenience experienced while attempting to resolve the matter I trust that this letter provides your office with the information required in this matterShould you have any questions or need additional information, please contact me at ###-###-#### Regards, Jeremy C [redacted] Regulatory Compliance Specialist

April 27, 2017Revdex.com of Metro Washington DC & Eastern PennsylvaniaJohn FKennedy Blvd., Suite 1330Philadelphia, PA Re: Case Number: [redacted] Date of Notice: April 12, [redacted] Cambridge, MA [redacted] Dear Sir/Madam:This letter is in response to the above-referenced complaint submitted by [redacted] regarding his claim of unauthorized charges on his XFINITY account.We initiated an investigation into his claimOn April 13, 2017, I communicated with [redacted] via email to discuss his concerns and review his account with himOur records indicate that on July 27, 2016, a modem was added to [redacted] ’s accountBased on Comcast purchase order history and a review of the serial number, our records indicate that this modem was purchased by Comcast on August 26, [redacted] was unable to provide any documentation supporting his assertion that he owned the modem [redacted] was charged for the modem from July 27, through December 9, As a courtesy on April 17, 2017, the disputed modem was removed from [redacted] ’s accountI trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me Monday – Friday 8:00am – 4:30pm at the below captioned number Regards,Cheryl J [redacted] Executive Customer Relations###-###-#### Extension [redacted]

August 31, Revdex.com of Metro Washington DC & Eastern Pennsylvania John F Kennedy Blvd., Suite Philadelphia, PA Case Number: [redacted] Date of Notice: August 4, Re: [redacted] [redacted] Knoxville, TN [redacted] Dear Sir or Madam, This letter is in response to the complaint filed by [redacted] , received in our office August 4, 2015, regarding a disconnection request I attempted to reach [redacted] several times, using all methods provided, to discuss the above referenced concernsUnfortunately, my attempts were unsuccessfulHowever, a review of the account shows that on August 13, account at [redacted] Knoxville, TN [redacted] was disconnectedThe disconnection was backdated to reflect a stop bill date of June 1, 2015, which resulted in the removal all charges billed after June 1, I have provided my direct contact information, via voicemail, email, as well as listing it belowI apologize for any inconvenience experiencedShould [redacted] require additional assistance, direct contact is necessary I trust that this letter provides your office with the information required in this matterShould you have any questions or need additional information, please contact me at ###-###-#### Regards, Laura H Executive Customer Relations

November 30, 2017Revdex.com of Metro Washington DC & Eastern PennsylvaniaJohn FKennedy Blvd., Suite 1330Philadelphia, PA Re: Case Number: [redacted] Date of Notice: November 17, [redacted] [redacted] Edgewood, MD ***Dear Sir/Madam:This letter is in response to the above-referenced complaint filed by [redacted] regarding an installation request On November 22, 2017, I spoke with [redacted] and advised that because of the outstanding balance on a previous account the installation request has been respectfully denied [redacted] was advised once the debt is satisfied, then we would be able to provide service as requestedI apologized for any inconvenience and overall experience while attempting to resolve this matter.I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-####.Regards,Maria F [redacted] Executive Customer Relations

May 3, Revdex.com of Metro Washington DC & Eastern Pennsylvania John FKennedy Blvd., Suite Philadelphia, PA Re: Case Number: [redacted] Date of Notice: April 20, [redacted] [redacted] Crest Hill, IL [redacted] Dear Sir/Madam: This letter is in response to the above-referenced complaint filed by [redacted] regarding a billing issue On April 22, 2017, I spoke with MsDzincioloski and advised a credit was applied to the account on April 20, for the installation chargeThe credit will appear on the next billing statement, which will be issued on May 15, I apologized for any inconvenience and overall experience while attempting to resolve this matter I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-#### Ext [redacted] Regards, Latania H Executive Care Specialist

December 7, 2017Revdex.com of Metro Washington DC & Eastern PennsylvaniaJohn FKennedy Blvd., Suite 1330Philadelphia, PA 19103Re: Case Number: [redacted] Date of Notice: November 20, [redacted] ** Aumsville, OR ***Dear Sir/Madam:This letter is in response to the above-referenced complaint filed by [redacted] , an authorized user on [redacted] ’s account, regarding service issues.On November 27, 2017, I spoke with [redacted] regarding the service issues [redacted] confirmed her son, [redacted] , was having Stream Application issues and asked that I contact him directly [redacted] advised me of e-mail issues she was having and I referred the issues to our Priority Customer Outreach teamOn November 30, 2017, I spoke with [redacted] and he confirmed that the e-mail issues were resolved by educating [redacted] on the new e-mail platformIn addition, [redacted] confirmed the XFINITY Stream Application issues were resolved after speaking to the Priority Customer Outreach team.As a courtesy, a credit was applied to the account on November 30, The credit will appear on the December 19, billing statementI apologized for any inconvenience and overall experience while attempting to resolve this matter.I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-#### Extension [redacted] .Regards,Julie H.Executive Customer Relations

February 27, Revdex.com of Metro Washington DC & Eastern Pennsylvania John FKennedy Blvd., Suite Philadelphia, PA Re: Case Number: [redacted] Date of Notice: February 8, *** [redacted] [redacted] ***, Apartment ** North Charleston, SC [redacted] Dear Sir or Madam: This letter is in response to the above-referenced complaint filed by [redacted] regarding a credit report dispute Alleged victims of identity theft must submit a fraud packet to Comcast’s fraud teamOnce the properly completed packet is received, Comcast’s fraud team investigates the claim and then contact the victim regarding the outcomeIf the team determines that identify theft did occur, the offender’s location will have serviceability blocked as an added measure of securityAfter processing the validated ID theft claim, Comcast will flag the account as fraudulent and notify the collection agency assigned (if applicable) to stop collection activityIf the collection agency reported the debt to any credit bureaus, the collection agency will update the credit bureaus accordingly to have the debt removed from the customer’s credit filePer federal guidelines, credit agencies have up to days to remove the reporting from a credit file On February 19, 2018, a Comcast Customer Security Assurance technician contacted [redacted] to advise her of the aforementioned information and address any other concernsThe technician provided his direct contact information so that [redacted] can contact him with any further questions or concerns I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact Comcast at ###-###-#### Regards, Customer Security Assurance

August 10, Revdex.com of Metro Washington DC & Eastern Pennsylvania John FKennedy Blvd., Suite Philadelphia, PA Re: Case Number: [redacted] Date of Notice: July 22, [redacted] [redacted] Philadelphia, PA [redacted] Dear Sir/Madam: This letter is in response to the above-referenced complaint filed by [redacted] , regarding property damage On August 5, 2016, our office spoke with [redacted] and confirmed a technician went to the home to review the damage, and subsequent to our investigation her concerns were forwarded to our insurance provider for review [redacted] was provided with contact information for the insurance provider as well as her claim numberI apologize for any inconvenience experienced while attempting to resolve this matter I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-#### Regards, Latoya P [redacted] Comcast Executive Customer Relations

October 18, Revdex.com of Metro Washington DC & Eastern Pennsylvania John FKennedy Blvd., Suite Philadelphia, PA Re: Case Number: Date of Notice: October 16, [redacted] NW 2nd Ave Miami, FL Dear Sir/Madam: This letter is in response to the above-referenced complaint filed by [redacted] regarding service issues Our records reflect that [redacted] is not an authorized user on the account in question [redacted] would need to be added to the account as an authorized user by the account holder before any account information can be discussed and/or releasedI apologized for any inconvenience and overall experience while attempting to resolve this matter I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-#### Regards, Christina L Executive Customer Relations

March 23, Revdex.com of Metro Washington DC & Eastern Pennsylvania John F Kennedy Blvd., Suite Philadelphia, PA Case Number: [redacted] Date of Notice: March 18, Re: [redacted] ** [redacted] **# [redacted] Cambridge, MA [redacted] Dear Sir or Madam, This letter is in response to the complaint filed by [redacted] ***, received in our office March 18, in regards to a change of responsibility request I spoke with [redacted] on March 18, and advised that we are now in receipt of all necessary documentation and that the change of responsibility request has been approved and processedEffective March 17, 2016, [redacted] is listed as the current account holder and has agreed to accept legal and financial responsibility for any and all service charges and equipment for the accountI apologized for any inconvenience experienced while trying to resolve this matter I trust that this letter provides your office with the information required in this matterShould you have any questions or need additional information, please contact me at ###-###-#### Regards, Jodi G [redacted] Executive Customer Relations

December 9, Revdex.com of Metro Washington DC & Eastern Pennsylvania John FKennedy Blvd., Suite Philadelphia, PA Case Number: [redacted] Date of Notice: December 2, Re: [redacted] [redacted] [redacted] East Rutherford, NJ [redacted] Dear Sir/Madam: This letter is in response to the above-referenced inquiry submitted to your office by ** [redacted] *** On records indicate that [redacted] ***’s services were disconnected on July 7, with a retroactive stop bill date of March 27, Unfortunately the request was not originally completed correctly due to a system error causing a balance to remain on the account On December 8, 2016, I spoke with [redacted] and a credit was applied to the account the same day waiving the remaining balance, leaving the account with a zero balanceThe credit bureau(s) has/have been notified as of December 9, and [redacted] will receive a confirmation letter within business daysI apologized for any inconvenience experienced attempting to resolve this matter I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-#### Sincerely, Carl R [redacted] Executive Customer Relations

January 10, Revdex.com of Metro Washington DC & Eastern Pennsylvania John FKennedy Blvd., Suite Philadelphia, PA Re: Case Number: [redacted] Date of Notice: December 23, [redacted] [redacted] Avenue Columbus, Indiana Dear Sir/Madam: This letter is in response to the above-referenced complaint filed by Mr [redacted] regarding a billing explanation request On December 26, 2016, I spoke with Mr [redacted] and provided a detailed explanation of the overall bill which included the equipment charges and previous billing statementsPer our records, as requested, the account was disconnected with a stop bill date of September 26, However, due to Mr [redacted] having been enrolled in our auto-payment program, a payment was processed for the balance on September 22, On October 20, 2016, the account was assessed an unreturned equipment fee causing a remaining balance to appear on the accountA research form was completed to verify that the equipment was received which resulted in the equipment being removed from the accountA credit was applied to the account on December 26, for the unreturned equipment chargeThe credit generated a credit balance to be reflected on the accountMr [redacted] was made aware of the credit balance and he will receive a refund in the form of a check within 10-business daysI will follow up to ensure the refund is receivedI apologized for any inconvenience and overall experience while attempting to resolve this matter I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-#### extension # [redacted] Regards, Heather M Executive Customer Care Specialist

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me However, as a customer of nearly years, I find it unacceptable that when a rep from their corporate office calls, and you call back, you get voice mail Then the rep calls back hours later Sorry, but I have a job, and am unable to sit by the phone for hours at a time for a rep to call backThey need to hire more phone reps Regards, [redacted]

April 12, 2017Revdex.com of Metro Washington DC & Eastern PennsylvaniaJohn FKennedy Blvd., Suite 1330Philadelphia, PA Re: Case Number: [redacted] Date of Notice: March 29, [redacted] Dunmore, PA ***Dear Sir/Madam:This letter is in response to the above-referenced complaint filed by [redacted] regarding a collections notice I made several attempts to contact [redacted] using all available contact methodsWhile my attempts were unsuccessful, our Collection Department confirmed the notice received for a prior debt was sent in errorOn April 3, 2017, our Collections Department confirmed the account was removed from collections and a confirmation letter of the error was processed on March 29, [redacted] has no account in collections at this time and there was no effect to his credit reportI apologize for any inconvenience and overall experience while attempting to resolve this matter.I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-#### Regards,Matthew F.Executive Customer Relations

August 22, Revdex.com of Metro Washington DC & Eastern Pennsylvania John FKennedy Blvd., Suite Philadelphia, PA Re: Case Number: [redacted] Date of Notice: August 6, *** [redacted] [redacted] Galesburg, Michigan [redacted] Dear Sir/Madam: This letter is in response to the above-referenced complaint filed by [redacted] regarding a billing explanation request On August 8, 2016, I spoke with [redacted] and provided a detailed explanation of their billing statementsOur records indicate on April 19, 2016, that [redacted] ’s account was repackaged into a promotional offer with a 24-month agreementOn June 13, 2016, the account was disconnected and assessed an early termination fee on June 14, As a courtesy, a credit was applied to the account on August 18, [redacted] will receive a refund in the form of a check by September 20, I corresponded via electronic mail with [redacted] on August 18, 2016, to advise him of the above informationAn apology was provided for any inconvenience experienced while attempting to resolve this matter I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-#### Extension [redacted] Regards, Bethany A Executive Customer Care Specialist

February 10, Revdex.com of Metro Washington DC & Eastern Pennsylvania John FKennedy Blvd., Suite Philadelphia, PA Re: Case Number: [redacted] Date of Notice: February 01, [redacted] [redacted] Boca Raton, FL [redacted] Dear Sir/Madam: This letter is in response to the above-referenced complaint filed by [redacted] regarding property damage On February 3, 2017, I spoke with [redacted] and confirmed that the damage claim has been referred to Liberty Mutual Insurance CompanyI provided [redacted] with his claim number and contact number for the agent handling the claim On February 3, I applied [redacted] at no charge effective January 17, through January 17, I also applied a promotional discount for months effective January 26, through February 17, The discount and the [redacted] will reflect on the February 14, billing statementI apologized for any inconvenience and overall experience while attempting to resolve this matter I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-#### Regards, Norma R Executive Customer Relations

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] Christina contacted me as she has stated in this message and has resolved the issue Regards, [redacted]