Law Offices of Anton, Gordon & Monje

January 18, Revdex.com of Metro Washington DC & Eastern Pennsylvania John F Kennedy Blvd., Suite Philadelphia, PA Case Number: [redacted] Date of Notice: January 13, Re: [redacted] [redacted] [redacted] Baltimore, MD [redacted] Dear Sir or Madam, This letter is in response to the complaint filed by ** [redacted] , received in our office January 13, in regard to receiving promotional rates I spoke with [redacted] on January 15, and a twelve month promotional rate for a free DVR and HD Technology Fee has been applied to the account effective January 15, as a onetime courtesyThe promotion will expire February 9, At the conclusion of the promotion, standard retail rates will applyA credit was applied to the account on January 12, and January 15, for DVR equipment and HD Technology Fees from November 10, through January 15, The credit will appear on the January 31, billing statement An apology qas provided for any inconvenience experienced in attempting to resolve this matter I trust that this letter provides your office with the information required in this matterShould you have any questions or need additional information, please contact me at ###-###-#### Regards, Darlene P [redacted] Comcast Cable Communications, LLC

June 13,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John F Kennedy Blvd., Suite
Philadelphia, PA
Case Number: ***
Date of Notice: June 3,
Re: *** ** ***
*** *** ** ** Minneapolis, MN ***
Dear Sir or Madam:
This letter is in response to the complaint filed by *** *** *** which was received by our office June 3, regarding a collection notice received
On June 8, 2016, *** ***, and has been informed there is no balance due on the account, the collection agency has been notified as of June 3, and *** *** will receive a confirmation letter from the collection agency within business daysA credit was applied to the account on June 3, for the remaining balance on the accountThe credit will appear on the next billing statement that will be issued on June 3, I apologized for any inconvenience and frustration experienced while trying to resolve the issue
I trust that this letter provides your office with the information required in this matterShould you have any questions or need additional information, please contact me at ###-###-#### Ext***
Regards,
Daniel T
Executive Customer Relations

July 8,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John F Kennedy Blvd., Suite
Philadelphia, PA
Re: Case Number: ***
Date of Notice: July 1,
*** and *** ***
*** *** **
Holly, Michigan ***
Dear Sir or Madam:
This letter is in response to the complaint filed by *** ***, which was received by our office June 19, regarding an unburied cable line concern
On July 1, 2016, I spoke to *** ***An apology was provided for the delay and any inconvenience *** *** experiencedOur records reflect that when being repackaged on March 14, 2016, *** *** was not advised that in order to keep the monthly monetary self-service discount included with the promotion, she would need to enroll in auto-paymentDue to *** not being advised she would need to sign up for auto-payment, the self-service discount was removed May 14, This change was reflected on the May 14, bill statementOn May 16, 2016, in the interest of good customer service, a representative applied a one-time credit in the amount of the monthly promotional discountThis credit brought the balance to the amount that *** had anticipate on paying, which was due by June 9, The representative failed to advise **and ***’s that in order to continue to receive the monthly discount they would need to sign up for auto-paymentSubsequently, on June 14, a new bill statement printed that did not include the monthly self-service discount
On June 17, 2016, *** *** signed up for auto-payment which meets the requirement to receive the monthly self-service discountOn June 18, 2016, the self-service discount was applied and will reflect on the July 14, bill statementIn the interest of good customer service, I applied an additional credit to the account on June 21, The credit will reflect on the June 14, bill statement also*** *** was provided a detailed billing explanation including the monthly discount and prior to surcharges taxes and feesIn addition *** *** was advised, the promotional offer was backdated and is effective March 14, and will expire on March 27, Direct contact information was provided should *** *** require further assistance in this matter
I trust that this letter provides your office with the information required in this matterShould you have any questions or need additional information, please contact me at ###-###-####
Regards,
Avery H
Executive Customer Care Specialist

March 1,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John FKennedy Blvd., Suite
Philadelphia, PA
Re: Case Number: ***
Date of Notice: February 18,
*** ***
*** *** *** Bensalem, PA ***
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by *** *** regarding technical difficulties with their service
On February 24, 2017, I spoke with *** *** wherein a service call to address the service issue was refusedWithout cooperation from our customer we are unable to provide a solutionCredit was applied to the account on February 17, to compensate for the prior service issuesAdditional credit was applied to the account on February 22, for recent service call chargesThe credits will reflect on the March 14, billing statementI apologized for any inconvenience and overall experience while attempting to resolve this matter
I trust that this letter provides your office with the information required in this matterShould you have any questions or need additional information, please contact me at ###-###-####
Regards,
Jason F
Comcast Executive Customer Relations

September 21,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John FKennedy Blvd., Suite
Philadelphia, PA
Re: Case Number: *** Date of Notice: September 14,
*** ** ***
*** *** *** Glen Allen, VA ***
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by *** *** regarding promotional rates
On September 19, 2016, I spoke with *** *** and a month promotional rate for XPremier with Blast! Internet double play including HD Technology Service and XCloud DVR service was applied to the account effective August 10, through to August 17, On August 17, the promotional offer will increase to the second year pricing effective from August 17, through to August 17, At the conclusion of the Premier with blast internet double play promotion, standard retail rates will applyThe promotional rate for the HD fee and XCloud DVR service will end on August 17, 2018, and standard rates for this equipment will apply
On September 19, 2016, a month promotional rate for XFINITY Home Security service was applied to the account effective September 19, through to October 17, At the conclusion of the promotion, standard retail rates will applyThe standard retail rates for services, any fees and equipment charges are subject to annual rate adjustmentsA credit was applied to the account on September 14, for billing issueThe credit will appear on the next billing statement, which will be issued on October 7, I apologized for any inconvenience and overall experience while attempting to resolve this matter
I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-####
Regards,
Chip S*** Executive Customer Relations

December 28,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John F Kennedy Blvd., Suite
Philadelphia, PA
Case Number: ***
Date of Notice: December 18,
Re: *** ***
PO Box ***
Charlottesville, VA ***
Dear Sir or Madam,
This letter is in response to the complaint filed by *** ***, received in our office December 18, in regard to a billing explanation request
On December 22, I spoke with *** *** and explained Comcast does bill one month in advance for serviceI provided *** *** the billing cycle date and the billing due dateI also explained we are unable to change the billing due dateAn apology was provided for any inconvenience experienced in working to get this matter resolved
I trust that this letter provides your office with the information required in this matterShould you have any questions or need additional information, please contact me at ###-###-####
Regards,
Corey *I*** Executive Customer Relations

December 27,
Revdex.com
John FKennedy Blvd., Suite
Philadelphia PA
Re: *** ** ***
*** *** *** ** Rawlings, MD ***
Revdex.com Case Number:
*** Date of Notice: December 14,
Dear Sir or Madam:
This letter is in response to the above-referenced complaint submitted to the Bureau by *** ** ***
Comcast takes the security of its subscribers’ accounts very seriouslyWhen Comcast’s security teams identify a potential security risk to subscriber information, immediate action is taken to address these issuesComcast Security Assurance’s automated system has found a possible indication of an email compromise and has proactively re-secured *** ***’s email
On December 18, 2016, a Comcast Customer Security Assurance technician contacted *** ***, who authorized *** *** *** to speak on her behalf, to advise her of the aforementioned information and address any other concernsThe technician walked *** *** through updating the security credentials for her Comcast accountThe technician apologized for the frustration and inconvenience experienced while addressing her concerns, and provided her direct contact information so that *** *** can contact her with any further questions or concerns
I trust this letter provides your office with the information required in this matter
Sincerely,
Customer Security Assurance
***

April 13,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John FKennedy Blvd., Suite
Philadelphia, PA
Re: Case Number: ***
Date of Notice: April 4,
*** * *** ** *** *** Springfield, MA ***
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by *** * *** regarding a billing concern
On April 7, 2017, I spoke with *** *** and provided an explanation regarding the current promotional rate, duration of the promotion and the monthly rate after the promotion endsPlease be advised the billing on the account is accurate
However, as a courtesy, an adjustment was applied to the account on April 5, for the past due amount mentioned in the complaintOn April 7, 2017, an additional adjustment was made to reverse a reactivation fee and late fee incurredThese adjustments will appear on the next billing statement, which will be issued on April 8,
Our records confirmed that *** *** accepted a two year agreement on November 5, for the HD Preferred Triple PlayThe recorded call was reviewed and confirmed that the representative accurately quoted the second year increase of the contracted agreement
*** *** contacted Comcast on February 6, and accepted a new lower cost non-contracted offer for the HD Preferred Triple Play*** *** did not incur any early termination fees for discontinuing the previous agreementI apologized for any inconvenience and overall experience while attempting to resolve this matter
I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-####
Regards,
Randle G
Executive Customer Relations

June 28, 2016Revdex.com of Metro Washington DC & Eastern PennsylvaniaJohn F Kennedy Blvd., Suite 1330Philadelphia, PA 19103 Re: Case Number: ***Date of Notice: June 18, 2016*** ** *** *** ***Holly, MI ***Dear Sir or Madam:This letter is
in response to the complaint filed by *** *** ***, which was received by our office June 21, regarding a billing explanation request On June 21, 2016, I spoke with *** ***, an authorized user on *** ***, account to discuss a billing concernA detailed explanation of the previous billing statements was provided*** *** currently subscribes to a Blast Internet promotional offer with a monthly self-service discountThe promotional offer is effective March 14, and will expire on March 27, 2017.On May 14, 2016, the self-service discount was removed from the account, due to *** *** not enrolling in the monthly self-service discount offer onlineThe change of service was reflected on billing statement dated May 14, On May 16, 2016, a credit was applied to *** *** Comcast account for the amount of the discountOn June 17, 2016, *** *** enrolled in self-service auto-payment to receive the monthly discountThe self-service discount was added to the account on June 18, 2016. On June 21, 2016, an additional credit was applied to the account for one month of the discountThe change of service and credit will reflect on the next billing statement dated July 14, 2016. An apology was provided for any inconvenience experienced while attempting to resolve this matter.I trust that this letter provides your office with the information required in this matterShould you have any questions or need additional information, please contact me at ###-###-#### Regards,Avery H.Executive Customer Care Specialist

November 17,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John F Kennedy Blvd., Suite
Philadelphia, PA
Case Number: *** Date of Notice: November 9,
Re: *** * ***
*** *** *** * ***
White Lake, Michigan ***
Dear Sir/Madam:
This letter is in response to the complaint filed by *** ***, received in our office November 9, regarding a service concern
A Comcast representative attempted to contact *** ***, utilizing all contact methods providedUnfortunately, our attempts to contact *** *** were unsuccessfulA service appointment was scheduled for November 12, for a technician to certify the outside of the residenceOn November 12, a technician completed the service appointment*** *** was home and allowed the technician to enter his residenceThe technician replaced a converter box and reconfigured the interior wiring to restore serviceUnfortunately, our attempts to follwith *** *** to confirm all services are working properly were also unsuccessful
I trust that this letter provides your office with the information required in this matterShould you have any questions or need additional information, please contact Heather at ###-###-####
Regards,
Brad L*** Executive Customer Care Specialist

January 30,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John F Kennedy Blvd., Suite
Philadelphia, PA
Case Number: ***
Date of Notice: January 22,
Re: *** ***
*** * *** ***
Palos Park, IL ***
Dear Sir or Madam:
This letter
is in response to the complaint filed with your office by *** *** on January 22, 2016, regarding his billing concern
*** *** was contacted on January 30, in regards to his concerns*** ***’s account was corrected on December 30, and back dated to November 28, 2015, to account for the overcharge due to a coding errorAs a courtesy, an additional credit was applied to *** ***’s account
I trust that this letter provides your office with the information required in this matterShould you have any questions or need additional information, please contact me at ###-###-#### between the hours of 7:am - 4:00pm Monday through Friday
Regards,
Mikel S*** Supervisor, Regulatory Compliance

April 17, 2017Revdex.com of Metro Washington DC & Eastern PennsylvaniaJohn FKennedy Blvd., Suite 1330Philadelphia, PA 19103 Re: Case Number: *** Date of Notice: April 4, *** *** ** *** *** Rehoboth Beach, DE ***Dear Sir/Madam:This letter is in response to the
above-referenced complaint filed by *** *** regarding early termination fees On April 5, 2017, I spoke with *** *** and the decision was made to waive the early termination fee associated with the cancellation of the accountA review of our records indicates on September 27, 2014, a month transitional promotional rate for the Starter Double Play bundle which included a month contract agreement, was applied to the account effective September 27, through September 26, The account was disconnected effective February 24, 2016, which was before the end of the term agreementAs a result, an early termination fee applied to the account on March 2, and the balance on the account is accurateIn addition, our research determined the outstanding balance information listed on MsLuciany’s credit report is accurate. As a courtesy, a credit was applied to the account on April 5, for the early termination fee and to bring the account to a zero balanceThe credit will appear on the final billing statementThe collection agency has been notified as of April 6, of the zero balanceAccordingly, *** *** will receive a confirmation paid in full letter from the collection agency within business daysI apologized for any inconvenience and overall experience while attempting to resolve this matter. I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-#### Regards,Kimberly L*** Comcast Executive Customer Relations

June 29, 2017Revdex.com of Metro Washington DC & Eastern PennsylvaniaJohn FKennedy Blvd., Suite 1330Philadelphia, PA Re: Case Number: *** Date of Notice: June 12, *** *** *** *** *** Ann Arbor, MI ***Dear Sir/Madam:This letter is in response to the
above-referenced complaint submitted by *** *** regarding his claim of unauthorized charges on his XFINITY account.We initiated an investigation into his claimOn June 14, 2017, I spoke with *** *** to discuss his concerns and review his account with himOur records indicate on February 20, 2017, a modem rental fee was added to *** ***’s account in errorAt that time, a one month service discount for the modem rental fee was also added to the account*** *** was charged for the modem rental fee from March 20, through April 19, The modem rental charge was removed from the account on March 3, and the charges associated were removed On May 20, 2017, a modem rental fee was again added to *** ***’s account in errorAt that time, a one month service discount for the modem rental fee was also added to the account*** *** was charged for the modem rental fee from June 20, through July 19, The modem rental charge was removed from the account on June 14, and the charges associated were removedAt that time our records were updated to reflect the modem as a customer owned deviceI apologize for any inconvenience and overall experience while attempting to resolve this matter I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-#### Extension ***.Sincerely,Andrea B.Executive Customer Relations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Yes, I spoke to *** *** *** and she was very nice and listened to my concerns which I felt she addressedUnfortunately I wasn't around when she tried to call me afterwardsI did see some trucks in the area after our conversation, didn't realize they were out here for me but am glad to hear that they found something and fixed itDid not return any calls as everything was working and didn't realize I was expected toI am satisfied after talking to the comcast repShe was very attentive
Thank you,
*** ***

March 21,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John FKennedy Blvd., Suite
Philadelphia, PA
Re: Case Number: *** Date of Notice: March 9,
*** *** ***
*** *** *** Oak Lawn, IL ***
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by *** *** regarding a billing dispute
On March 9, 2017, I spoke with *** ***, an authorized user on the account of *** ***, and explained that due to a system error payments made on March 6, were processed twiceThese double payments were not reflect on the Comcast account, which is why the agents advised they did not see it
The double payments were reversed back to the credit card on March 8, and took up to five business days to completeHowever, based on *** *** disputing one of the double payments with her credit card company, the payment was charged back to the card on March 12,
The reversal submitted by Comcast was added back to the account on March 11, to prevent the customer from receiving and double credit for the paymentI apologized for any inconvenience and overall experience while attempting to resolve this matter
I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-#### Extension ***
Regards,
Tiffany H
Executive Care Specialist

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

July 27,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John FKennedy Blvd., Suite
Philadelphia, PA
Re: Case Number: *** Date of Notice: July 21,
*** *** *** *** *** *** Guyton, GA ***
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by *** *** regarding outside line issues
On July 21, 2017, I spoke with *** *** and explained that we are currently waiting on our construction team to obtain the needed permits in order to install the pedestal as requestedAt this time, we do not have an estimated time as to when the pedestal will be installedI will continue working with *** *** until she is satisfied with the work that is needing to be completedI apologized for any inconvenience and overall experience while attempting to resolve this matter
I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-####
Regards,
Chris M
Executive Customer Relations

August 10,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John FKennedy Blvd., Suite
Philadelphia, PA
Re: Case Number: ***
Date of Notice: August 2,
*** ***
** *** **
Winnetka, IL ***
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by *** *** regarding a billing explanation request
On August 2, 2016, I spoke with *** *** and provided a detailed explanation of the overall bill to include the current service package and monthly chargesI explained that the quoted price included a discount for Eco BillDue to the enrollment for Eco Bill not being completed within 30days, the discount was removed from the account on April 3, 2016, causing an increase in the monthly rateOn May 10, 2016, *** *** successfully enrolled in Eco Bill and the discount was added back to the account on June 28, A courtesy credit was applied to the account on August 2, The credit will appear on the next billing statement dated September 1, I apologized for any inconvenience he experienced while attempting to resolve this matter
I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-####
Regards,
Tawny S
Executive Care Specialist

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, while the response from the business is accurate, I am currently awaiting the payment from the insurance company for the damage to my personal property. Upon receipt of the same, the resolution described by the company will be satisfactory to me.
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:I spoke with an individual about removing services but no one stated I would be subsequently breaking a contractAlso while doing that entering into yet another contractThis is one of the many issues I am encountering while dealing with this companyI am being half way informed of what exactly is being done to my accountAll the while I am being charged astronomical rates and told they are promotional ratesThe attempts to contact me are shoddy at best and I am getting wornout on the farse of their team acting as if they are trying to remedy this formal complaint
Regards,
*** ***