Law Offices of Anton, Gordon & Monje

August 18, Revdex.com of Metro Washington DC & Eastern Pennsylvania John FKennedy Blvd., Suite Philadelphia, PA Re: Case Number: [redacted] Date of Notice: 08/02/ [redacted] [redacted] Reading, MA [redacted] Dear Sir/Madam: This letter is in response to the above-referenced complaint filed by [redacted] regarding property damage On August 3, I spoke with the account holder and confirmed that the damages were already repaired by a third party vendorA credit was applied to the account on August 5, and August 8, for out of pocket costs that were paid to repair the damageBoth credits will appear on the next billing statement that will be issued on August 28, I apologized for any inconvenience and overall experience while attempting to resolve this matter I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-#### or [redacted] @cable.comcast.com Regards, Charlene C Executive Customer Relations

January 24, Revdex.com of Metro Washington DC & Eastern Pennsylvania John FKennedy Blvd., Suite Philadelphia, PA Re: Case Number: [redacted] Date of Notice: January 6, [redacted] [redacted] South San Francisco, CA *** Dear Sir/Madam: This letter is in response to the above-referenced complaint filed by [redacted] regarding service issues On January 12, 2018, I spoke with [redacted] to which he requested details of the account service historyI provided an email on January 12, containing the address service history and account verificationHowever, my additional attempts to contact [redacted] to discuss all concerns were unsuccessfulTo date, we have not received a call back or email response from [redacted] ***In order to resolve this matter, contact with [redacted] is necessaryI apologize for any inconvenience and overall experience while attempting to resolve this matter I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-#### Regards, Georgina V [redacted] Executive Customer Relations

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because:I, [redacted] *** [redacted] , responded on Wednesday, September 20, at 2:cdt with a call to Rashea C [redacted] at telephone number ###-###-####I left a message on her voicemail and haven't been corresponded with sinceI have still not been made whole by Comcast and have not been contacted by the supervisor or manager I requested to speak to when I made the several calls that led to my complaint Regards, [redacted]

April 18, Revdex.com of Metro Washington DC & Eastern Pennsylvania John F Kennedy Blvd., Suite Philadelphia, PA Case Number: [redacted] Date of Notice: April 12, Re: [redacted] *** [redacted] Pekin, Illinois [redacted] Dear Sir or Madam, This letter is in response to the complaint filed by [redacted] received in our office April 12, regarding a billing issue On April 12, 2016, a Comcast Representative spoke with [redacted] ***, authorized user on the account, and explained a credit was applied to the account on April 12, for the service visit charge applied to the account on March 30, The credit will appear on the next billing statement, which will be issued on May 5, An apology was extended for any inconvenience experienced in attempting to have this matter resolved I trust that this letter provides your office with the information required in this matterShould you have any questions or need additional information, please contact my colleague Greg, at ###-###-#### Regards, Sara R Executive Customer Relations

February 2, Revdex.com of Metro Washington DC & Eastern Pennsylvania John FKennedy Blvd., Suite Philadelphia, PA Re: Case Number: [redacted] Date of Notice: January 14, [redacted] ***, Apartment * Boca Raton, FL Dear Sir/Madam: This letter is in response to the above-referenced complaint filed by [redacted] regarding XFINITY Mobile service On January 17, 2018, I spoke with [redacted] and removed the device payment plan from the original returned deviceI adjusted the credit amount for the account on January 17, 2018, to honor the amount of credit that was promisedThe credit will be applied to the next billing statement and each upcoming billing statements until the full credit amount is depletedAlso, a refund was applied to the account on January 17, 2018, for the device and restocking feeThe refund will be received back on the credit card within 3-business daysI apologized for any inconvenience and overall experience while attempting to resolve this matter I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-#### Regards, Levi T XFINITY Mobile Specialist, Tier

March 21, Revdex.com of Metro Washington DC & Eastern Pennsylvania John FKennedy Blvd., Suite Philadelphia, PA Re: Case Number : [redacted] Date of Notice: March 14, [redacted] [redacted] [redacted] *** Miami, FL [redacted] Dear Sir/Madam: This letter is in response to the above-referenced complaint filed by [redacted] regarding XFINITY billing On March 14, 2018, I spoke with [redacted] and provided a detailed explanation of the overall bill which included monthly charges, current service package and promotional timelinesI explained that the account has the XStarter Latino Triple Play at a promotional rate for months effective March 1, through March 1, I explained that the promotion will transition to year three rates for months beginning March 2, and will expire on March 2, at which time retail rates will apply The XStarter Latino Triple Play includes Xfinity TV Latino, Blast internet and unlimited phone service [redacted] was under the impression that she did not have a Digital Video Recorder (DVR) boxI explained how to use the DVR serviceAs a courtesy I added premium channel Showtime free for months beginning March 16, which will expire on March 15, and then going to retail rate [redacted] requested to add premium channel [redacted] to the accountAs requested I captured the approval and processed the orderI apologized for any inconvenience and overall experience while attempting to resolve this matter I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-#### Regards, Yolanda R Executive Customer Relations

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me The gentleman that assisted me was very kind and helpful He even arranged for a service call because of slow speeds I am very appreciative of his assistance and patience He went above and beyond to bring resolution to my concerns Regards, [redacted] ***

February 28, Revdex.com of Metro Washington DC & Eastern Pennsylvania John FKennedy Blvd., Suite Philadelphia, PA Re: Case Number: [redacted] Date of Notice: February 21, [redacted] *** [redacted] Sarasota, FL [redacted] Dear Sir/Madam: This letter is in response to the above-referenced complaint filed by [redacted] regarding a billing explanation request On February 26, 2018, I spoke with [redacted] and provided an explanation regarding the current promotional rate, duration of the promotion and the monthly rate after the promotion endsThe billing on the account is accurateI explained the account was previously under a month promotional offer for the Starter Double Play, which includes Digital Starter and Blast! Internet, valid from October 14, through October 14, The promotion then transitioned to year two rates valid for another months as of October 14, through October 13, at which time retail rates will applyThe account also has premium channel HBO, High Definition Technology Fee, Any room digital video recorder (DVR) and Internet/voice Equipment rental plus taxes and fees [redacted] was given a retention discount valid for months effective as of February 22, through February 21, I apologized for any inconvenience and overall experience while attempting to resolve this matter I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-#### Regards, Dominique R Executive Customer Relations

January 2, Revdex.com of Metro Washington DC & Eastern Pennsylvania John FKennedy Blvd., Suite Philadelphia, PA Re: Case Number: [redacted] Date of Notice: December 28, [redacted] [redacted] , Apartment *** Chevy Chase, MD [redacted] Dear Sir/Madam: This letter is in response to the above-referenced complaint submitted by [redacted] regarding XFINITY service On January 2, 2018, a member of the Executive Customer Relation team followed up with [redacted] , authorized user via email and provided a detailed billing explanation of the overall billing and of the yearly price increase [redacted] is subscribed to a month Digital Preferred and Performance Pro Internet Double Play effective December 13, through December 13, 2019, and a month promotion for the Digital video recorder converter effective January 2, through January 1, The promotional pricing does not include equipment, taxes and additional feesAt the conclusion of the promotion, standard retail rates will applyI apologized for any inconvenience and overall experience while attempting to resolve this matter I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-#### Regards, Sherry T Executive Customer Relations

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Chris at Comcast was very helpful and extremely quick in resolving this matter I still stand by the reasoning for filing the complaint but I appreciate the quick manner in which it was taken care of Regards, [redacted]

Date Sent: 4/18/10:42:AMApril 13, Revdex.com of Metro Washington DC & Eastern Pennsylvania John F Kennedy Blvd., Suite Philadelphia, PA Case Number: [redacted] Date of Notice: April 1, Re: [redacted] *** [redacted] Stone Mountain, GA [redacted] Dear Sir or Madam, This letter is in response to the complaint filed by [redacted] received in our office April 1, referencing a billing adjustmentOn April 13, 2016, I spoke with [redacted] and an adjustment was applied to the account on April 3, for the prorate chargesIn addition, an adjustment was applied to the account on April 1, for the early termination fee due to [redacted] restarting serviceThe adjustments will appear on the next billing statement, which will be issued on May 1, I reviewed the current balance with [redacted] and apologized for any inconvenience or frustration experienced in attempting to resolve this issueI trust that this letter provides your office with the information required in this matterShould you have any questions or need additional information, please contact me at ###-###-####Regards, Henry HExecutive Customer Relations

November 4, Revdex.com of Metro Washington DC & Eastern Pennsylvania John F Kennedy Blvd., Suite Philadelphia, PA Case Number: [redacted] Date of Notice: October 27, Re: [redacted] [redacted] [redacted] Derry, New Hampshire [redacted] Dear Sir or Madam, This letter is in response to the complaint filed by ** [redacted] received in our office on October 27, referencing equipment charges I spoke with ** [redacted] on October 30, and advised that the equipment and the charges were removed from the account on October 30, I advised ** [redacted] that the credit balance refund will be received within seven to ten business days I trust that this letter provides your office with the information required in this matterShould you have any questions or need additional information, please contact me at ###-###-####, Monday – Friday, 9:00a.mto 5:30p.m Regards, William C [redacted] Executive Customer Relations Comcast | Greater Boston Region

January 12, Revdex.com of Metro Washington DC & Eastern Pennsylvania John F Kennedy Blvd., Suite Philadelphia, PA Case Number: [redacted] Date of Notice: December 30, Re: [redacted] [redacted] Arlington, TN [redacted] Dear Sir or Madam, This letter is in response to the complaint filed by [redacted] , received in our office December 30, referencing property damage On January 3, a service call was completedThere were no problems detected with [redacted] ’s services and the technician confirmed the services are working within Comcast standards On January 12, 2016, I spoke with [redacted] and confirmed that the damages are scheduled to be repaired by a third-party contractor on January 16, The date for the repairs is based on [redacted] ’s availability Additionally, I have reviewed the monthly rate and confirmed [redacted] is receiving a twelve month promotional discount beginning December 16, through December 16, as previously offered by the customer service representativeThe promotional discount will be reflected on the billing statement dated January 31, I trust that this letter provides your office with the information required in this matterShould you have any questions or need additional information, please contact me at ###-###-#### Regards, Deidra H Executive Customer Relations

April 28, Revdex.com of Metro Washington DC & Eastern Pennsylvania John FKennedy Blvd., Suite Philadelphia, PA Re: Case Number: [redacted] Date of Notice: April 24, [redacted] [redacted] Santa Cruz, CA [redacted] Dear Sir/Madam: This letter is in response to the above-referenced complaint filed by [redacted] regarding service issues On April 28, 2017, I corresponded with [redacted] via email and confirmed the service issues were resolved by relocating the modem to a central location in her homeAt this time, [redacted] is deciding if she will keep her modem in this location by having an electrician come out to complete the internal rewire or to have us install an outlet through the outside of her homeI apologized for any inconvenience and overall experience while attempting to resolve this matter I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-#### Ext [redacted] Regards, Marc D Comcast | Executive Customer Relations

May 15, Revdex.com of Metro Washington DC & Eastern Pennsylvania John FKennedy Blvd., Suite Philadelphia, PA Re: Case Number: [redacted] Date of Notice: May 4, [redacted] [redacted] Calumet City, IL *** Dear Sir/Madam: This letter is in response to the above-referenced complaint filed by [redacted] regarding a billing dispute On May 4, 2017, I spoke with [redacted] and explained our records confirm on May 2, 2016, his account was enrolled into a month contractual promotion for the XPremier Triple Play, effective May 2, through May 1, The bundle included an early termination fee that would generate if the services were disconnected prior to the contract end date At [redacted] ***’s request, the services were disconnected effective May 3, 2017, resulting in an early termination fee generating on May 4, As a courtesy a credit was applied to the account on May 4, to cover the early termination fee The credit reflected on the May 4, billing statement [redacted] made a payment on May 8, to cover the final balance on the accountI apologized for any inconvenience and overall experience while attempting to resolve this matter I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-#### Extension [redacted] Regards, Latania H Executive Care Specialist

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I never received Comcast service and cancelled my request for service before service was activated (service was not activated at any point) Comcast charged me anyway and sent my account to their internal collections departmentComcast obviously spent zero time looking into my account before referring me to collectionsFurther upon dispute Comcast required that I call and presumably wait twenty minutes on hold to resolve the issue they ultimately did acknowledge wrongdoing and took reasonable action to address my complaintThe claim by Comcast is that this was a one time error due to a 'bug in a macro' - I find it unlikely that this affected only one customerIf Comcast does not formally investigate their process and policy for cancellations during installation periods as well as their process for referring to collections this is certain to happen againMy expectation is that this affects hundreds of not thousands of people on an annual basis and offers Comcast extra income from those who do not have the time or energy to pursue a more reasonable closure aside from payment Regards, [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: it has nothing to do with salesI am already a customer they are changing phone numbers and have been harassed still daily up until today evenfigure this out and stop harassing meI am a paying customer and as such, will contact a lawyer Regards, [redacted]

February 5, Revdex.com of Metro Washington DC & Eastern Pennsylvania John F Kennedy Blvd., Suite Philadelphia, PA Case Number: [redacted] Date of Notice: January 27, Re: [redacted] [redacted] Miami, FL [redacted] Dear Sir or Madam, This letter is in response to the complaint filed by [redacted] , received in our office January 27, in regard to billing concerns I spoke with [redacted] , account holder, February 4, and confirmed that he is currently enrolled to the promised promotion; of the Starter Triple Play package at a month promotional rate, effective November 4, and will end November 4, Credit was applied February 4, for the reactivation fees, and the credit will be reflected in the statement dated February 14, I apologized to [redacted] for any inconvenience he may have experienced while addressing this matter I trust that this letter provides your office with the information required in this matterShould you have any questions or need additional information, please contact me at ###-###-#### Regards, Delcarme J Executive Customer Relations

To Revdex.com :I would like to forward correspondence with Comcast , to make sure that we are on the same page now and for future issues that may come up ( for your records) :( Thank you so much for all your help and God bless your office!!!!)Mr Corey I***,Thank you for contacting me regarding my billing issues.I will be waiting for your written clarification as per our telephone conversation.If I understood it right, this is the recap of what my bill is all about.I am paid from :October 22- November 22November 22, 2015- December 22The bill that I received via online that has a due date of Jan 6th is the payment for December 22-January 22and I will not be charge for late fees if I do not pay it by Jan 6thYou also have verbalized that I have days to pay the bill and not be charged late.Thanks and please reply back[redacted] Mon 12/28/10:PM [redacted] ,Yes this is correct regarding your billing

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I do want to add that I'm not sure why the Comcast rep said he was unsuccessful in reaching meI did not speak to him on the phone but we did e-mail several timesAlso the letter he wrote to you is the first time I was given any instructions about returning the cable boxThe representative from twitter that actually helped fix the price on my account did not tell me how to return the box and Chip did not mention anything about the box either in his e-mailsI have been waiting for a follow up e-mail or a box or something to return the cable box with but never had received any instructions on how/where/or a timeline on returning the box so as long as I'm not charged extra for that then my complaint is resolved Regards, [redacted]