Law Offices of Anton, Gordon & Monje

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Comcast jumped into action and repaired by service once I was able to get past the standard customer service line Thank you! Regards, [redacted] ***

April 27, Revdex.com of Metro Washington DC & Eastern Pennsylvania John F Kennedy Blvd., Suite Philadelphia, PA Case Number: [redacted] Date of Notice: April 13, Re: [redacted] [redacted] ** Dundalk, MD [redacted] Dear Sir or Madam, This letter is in response to the complaint filed by [redacted] , received in our office April 13, 2016, regarding a billing concern Upon receipt of this complaint, I spoke with [redacted] on April 14, 2016, and confirmed that a credit was applied to the account on April 14, 2016, for equipment related concernsThe credit will appear on the next billing statement, which will be issued on May 14, I apologized for any inconvenience experienced while attempting to resolve this matter I trust that this letter provides your office with the information required in this matterShould you have any questions or need additional information, please contact me at ###-###-#### Regards, Michael P [redacted] Executive Customer Relations Comcast

April 12, 2018Revdex.com of Metro Washington DC & Eastern PennsylvaniaJohn FKennedy Blvd., Suite 1330Philadelphia, PA Re: Case Number: [redacted] Date of Notice: March 31, [redacted] [redacted] [redacted] Bealeton, VA ***Dear Sir/Madam:This letter is in response to the above-referenced complaint filed by [redacted] regarding a billing explanation request On April 10, 2018, I spoke with MrMiller and provided a detailed explanation of the advance billing process and due dateA customer’s cycle date is based on the installation dateThe customer is billed from the day of the installation through the following monthThere are billing cycle dates excluding the 29th 30th and 31st of the monthFurther review indicates MrMiller subscribed to a month promotion for Preferred Double play offer effective September 20, through September 20, Due to advance billing MrMiller’s due date for these services are due on the 7th of each month based on the number of days in the monthMrMiller was advised that due to the current processes there is no option to change the due date for the servicesI apologized for any inconvenience and overall experience while attempting to resolve this matter.I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at (410) 931- Regards,Sherry TExecutive Customer Relations

January 17, Revdex.com of Metro Washington DC & Eastern Pennsylvania John FKennedy Blvd., Suite Philadelphia, PA Re: Case Number: [redacted] Date of Notice: January 4, [redacted] [redacted] Sycamore, IL [redacted] Dear Sir/Madam: This letter is in response to the above-referenced complaint filed by [redacted] regarding service issues On January 4, 2017, I spoke with [redacted] and confirmed he was not experiencing any service issues and did not want to downgrade any services at this timeAfter further review of the signal levels, our maintenance team was dispatched to the area to review a possible issueOn January 12, 2017, our maintenance technician found field errors and was able to correct the issue by adjusting signal levels and internal wiringI attempted to contact [redacted] on January 13, 2017, again verify that services are working properlyUnfortunately, my attempt was unsuccessfulI provided [redacted] my direct contact information if he still has any additional questions or concernsI apologized for any inconvenience and overall experience while attempting to resolve this matter I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-#### Extension [redacted] Regards, Latania H Executive Customer Relations

March 17, Revdex.com of Metro Washington DC & Eastern Pennsylvania John F Kennedy Blvd., Suite Philadelphia, PA Case Number: [redacted] Date of Notice: March 14, Re: [redacted] [redacted] Shelby Township, MI [redacted] Dear Sir or Madam, This letter is in response to the complaint filed by [redacted] ***, received in our office March 14, in regard to a billing explanation request A Comcast representative corresponded via electronic mail with [redacted] on March 15, and provided a detailed explanation of his billing statementOur records reflect on February 19, Comcast services were installed in [redacted] ***’s residenceOn March 2, 2016, under the Comcast Customer Guarantee, [redacted] ***’s Comcast account was disconnected, per his requestAll Comcast equipment was returned and removed from his account including an unreturned equipment fee on March 3, On March 17, 2016, [redacted] was advised he will receive a refund to the credit card used to pay the installation charge within 3-business daysAn apology was provided for any inconvenience and frustration this matter may have causedWe will follow up with [redacted] to ensure the refund is received I trust that this letter provides your office with the information required in this matterShould you have any questions or need additional information, please contact my associate Heather at ###-###-#### Regards, Brad L [redacted] Executive Customer Care Specialist

February 8, Revdex.com of Metro Washington DC & Eastern Pennsylvania John F Kennedy Blvd., Suite Philadelphia, PA Case Number: [redacted] Date of Notice: February 5, Re: [redacted] [redacted] Brighton, Michigan [redacted] Dear Sir/Madam: This letter is in response to the complaint filed by [redacted] (an authorized user on ** [redacted] account), received in our office February 5, regarding a billing concern A Comcast representative spoke with ** [redacted] on February 7, and provided a detailed explanation of the overall bill to include the monthly charges and balancePer our records the account was interrupted on January 13, due to a billing errorA credit was applied to the account February 7, to remove the early termination fee, two late fees and the three reactivation feesThe credit will appear on the next billing statement, which will be issued on March 7, We apologize for any inconvenience experienced while attempting to resolve the matter I trust that this letter provides your office with the information required in this matterShould you have any questions or need additional information, please contact Bethany at ###-###-#### Regards, Davina L Executive Customer Care Specialist

September 6, Revdex.com of Metro Washington DC & Eastern PennsylvaniaJohn FKennedy Blvd., Suite 1330Philadelphia, PA Re: Case Number: [redacted] Date of Notice: August 22, [redacted] Fort Lauderdale, FL ***Dear Sir/Madam:This letter is in response to the above-referenced complaint filed by [redacted] regarding a billing concern On August 23, 2016, I contacted [redacted] and explained that the current promotional discount for the high definition digital video recorder (HD DVR) had expired as of June 29, 2016, and regular rates were in effectA promotional rate for the HD DVR was applied for months, effective August 20, through August 19, A credit was applied on August 22, and will be reflected on the statement dated September 16, I apologized for any inconvenience experienced while attempting to resolve this matterI trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-#### Regards,Diane DExecutive Customer Relations

January 12, Revdex.com of Metro Washington DC & Eastern Pennsylvania John FKennedy Blvd., Suite Philadelphia, PA Re: Case Number: [redacted] Date of Notice: December 29, [redacted] [redacted] Boulevard, [redacted] Las Cruces, NM Dear Sir/Madam: This letter is in response to the above-referenced complaint filed by [redacted] regarding a billing explanation request On January 5, 2017, I spoke with Ms [redacted] and provided a detailed explanation of the overall bill which included monthly charges and the outstanding balanceI confirmed that the billing was accurate and the correct amount due was reflected on her August 7, billing statement and that the September 7, statement correctly reflected Ms [redacted] ’s partial payment and the correct outstanding balance based on the partial payment I further explained that Ms [redacted] ’s account balance in our internal ledger can change every day depending on credits and charges to your account that we update in between billing cycle dates and which are reflected in the next billing statementMs [redacted] ’s billing cycle runs from the 7th of each month to the 6th of the next monthThis took place during Ms [redacted] ’s August 7th and September 6th billing cycle in which a ledger update posted on August 12, It would be applied to the next billing statement due on September 7, On August 19, 2016, when Ms [redacted] made a payment a representative can see balances that are different because of these mid billing cycle adjustmentsAs such, we defer to the actually billing statements for the final billing statements based on all the adjustments that occur during the entire billing cycle and were reflected in the September 7, billing statement On January 5, and January 6, 2017, I spoke with Ms [redacted] , and as a courtesy, I offered to credit the account for the disputed amountMs [redacted] requested that her son [redacted] , an authorized user on the account, handle the disputeI communicated with Mr [redacted] , via e-mail, on January 6, and applied a credit reflected on the January 7, billing statementI apologized for any inconvenience and overall experience while attempting to resolve this matter I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-#### Extension [redacted] Regards, Rudy A Executive Customer Relations

From: Revdex.com of Metro Washington DCDate: Thu, Mar 1, at 2:PMSubject: Fwd: Complaint ID: [redacted] To: [redacted] < [redacted] @myRevdex.com.org>Sincerely,Revdex.com Customer Service Team---------- Forwarded message ----------From: [redacted] *** < [redacted] @***.com>Date: Thu, Mar 1, at 1:PMSubject: Fwd: Complaint ID: [redacted] To: [email protected] note that I had contacted the Revdex.com indicating that Comcast had resolved the issue.Re: Complaint ID: [redacted] We are satisfied with their response.***---------- Forwarded message ----------From: [redacted] *** < [redacted] @***.com>Date: Thu, Feb 8, at 2:PMSubject: Re: Complaint ID: [redacted] To: [email protected]: Complaint ID: [redacted] Comcast contacted us, agreed to credit my mother's account account, and resolved the issue.Appreciate your help!***

April 25, Revdex.com of Metro Washington DC & Eastern Pennsylvania John F Kennedy Blvd., Suite Philadelphia, PA Case Number: [redacted] Date of Notice: April 18, Re: [redacted] [redacted] Noblesville, IN [redacted] Dear Sir or Madam, This letter is in response to the complaint filed by [redacted] ***, received in our office April 18, in regard to a billing explanation request A Comcast representative spoke with [redacted] on April 18, and provided a detailed explanation of the previous billing statement On April 12, 2016, a credit was applied to [redacted] ***’s Comcast account for the installation fee and the service related appointment concernOn April 13, 2016, [redacted] ***’s Comcast account was repackaged and placed into a new promotional offer Performance Double PlayThe promotional offer is effective April 13, and will expire on April 20, Also, on April 13, 2016, a credit was applied to [redacted] ***’s Comcast account for the difference in package pricing In an effort to reach a satisfactory resolution, on April 18, 2016, a monthly discount was applied to [redacted] ***’s Comcast accountThe discount is effective April 18, and will expire on April 20, The change of service and credits will reflect on the next billing statement dated May 7, An apology was provided for any inconvenience and frustration in attempting to resolve this matter I trust that this letter provides your office with the information required in this matterShould you have any questions or need additional information, please contact my associate Toni at ###-###-#### Regards, Brad L [redacted] Executive Customer Relations Specialist

September 21, 2016Revdex.com of Metro Washington DC & Eastern PennsylvaniaJohn FKennedy Blvd., Suite 1330Philadelphia, PA Re: Case Number: [redacted] Date of Notice: September 8, [redacted] Norristown, PA ***Dear Sir/Madam:This letter is in response to the above-referenced complaint filed by ** [redacted] regarding property damage.On September 16, 2016, I spoke with [redacted] and confirmed that the damage was resolved on September 16, when our underground contractor went to the home and spread seed on the lawnOur records indicate a credit was applied to [redacted] ’s account on September 13, The credit will appear on the next billing statement that will be issued on October 3, I apologized for any inconvenience experienced while attempting to resolve this matter.I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-####Regards,Elaine S.Comcast Executive Customer Relations

August 25, 2017Revdex.com of Metro Washington DC & Eastern PennsylvaniaJohn FKennedy Blvd., Suite 1330Philadelphia, PA Re: Case Number: [redacted] Date of Notice: August 7, [redacted] Atlanta, GA *** Dear Sir/Madam:This letter is in response to the above-referenced complaint submitted by [redacted] regarding his claim of unauthorized charges on his [redacted] account.We initiated an investigation into his claimOn August 9, 2017, I spoke with [redacted] to discuss his concerns and review his account with himOur records indicate that on July 18, 2017, [redacted] accepted a month transitional promotion for the Blast Pro Plus Double Play with Limited Basic Video service, ***, and *** Internet serviceWhen [redacted] picked up the equipment at the local office on June 28, 2017, the account was changed to a 12-month contractual agreement for the Internet Plus Double Play, which included Limited Basic Video service, ***, and Performance Internet service, effective from June 28, to June 28, However, the order was cancelled on June 28, That same day, he enrolled in a 12-month contractual agreement for the Internet Plus Double Play, which included Limited Basic Video service, ***, and Performance Internet service, effective from June 28, to June 28, The promotional rate does not include additional equipment or service charges or applicable taxes and fees, and standard retail rates will apply at the conclusion of the promotional period.On August 7, 2017, [redacted] accepted a 24-month contractual agreement for the Internet Plus Double Play and a month promotion for the [redacted] Internet upgrade, [redacted] and Showtime at no costThe promotions are effective from August 7, through August 7, On August 6, and August 7, 2017, credits were applied to his account to compensate for the price being different than expectedThe credit will be reflected on his billing statement dated August 24, A recurring credit was also provided on August 7, as a courtesy to be effective August 7, through June 22, to lower the monthly rate I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-####.Regards,Benjamin SExecutive Customer Relations

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that while this resolution is not satisfactory to me, I accept the response with expectation that the service will work continuously moving forward Additionally, I was informed about the credits but am unsure if they amount to what I requested, considering that the service had not properly worked for any previous month Regards, [redacted]

November 9, Revdex.com of Metro Washington DC & Eastern Pennsylvania John FKennedy Blvd., Suite Philadelphia, PA Re: Case Number: [redacted] Date of Notice: October 29, [redacted] [redacted] Springfield, MA [redacted] Dear Sir/Madam: This letter is in response to the above-referenced complaint filed by [redacted] regarding a billing explanation request On November 6, 2017, I spoke with [redacted] and provided a detailed explanation of the final bill which included the final balance, Early Termination Fee, and services provided prior to disconnectionOn November 6, 2017, I was able to have the restrictions placed on the account due to a returned credit card payment lifted so that [redacted] can make a paymentOn November 6, 2017, I provided a courtesy credit for the Early Termination Fee that was assessed on October 20, when the account was disconnected for nonpayment On November 8, 2017, I spoke with [redacted] to advise of the actions takenI advised that once the final balance is paid in full, I will assist her in restarting servicesI apologized for any inconvenience and overall experience while attempting to resolve this matter I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-#### Regards, Thomas C [redacted] Executive Customer Relations

April 18, 2017Revdex.com of Metro Washington DC & Eastern PennsylvaniaJohn FKennedy Blvd., Suite 1330Philadelphia, PA 19103Re: Case Number: [redacted] Date of Notice: April 4, [redacted] Markham, IL ***Dear Sir/Madam:This letter is in response to the above-referenced complaint filed by [redacted] regarding service issues.On April 14, 2017, I spoke with [redacted] and confirmed the service issues were resolved on April 13, by the technician replacing the defective internal wiring, splitter, XDVR and removing the amplifier inside the homeOur records confirm that multiple issues contributed to the problem resulting in the repeat service callsAs a courtesy, credits were applied to the account on April 11, 2017, April 13, 2017, and April 14, The credits will appear on the billing statement dated April 28, I apologized for any inconvenience and overall experience while attempting to resolve this matter.I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-#### Extension [redacted] .Regards,Latania HExecutive Care Specialist

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: the details of "facts" as discussed in the reply are totally inaccurateNo call was refusedThe technician did come, fix the problem, and leaveI was without service for a period of timeOriginally, Iowa told that a technician was not available for weeks Regards, [redacted]

November 14, Revdex.com of Metro Washington DC & Eastern Pennsylvania John FKennedy Blvd., Suite Philadelphia, PA Re: Case Number: [redacted] Date of Notice: October 27, [redacted] [redacted] East Lansing, MI [redacted] Dear Sir/Madam: I am writing in response to the above referenced inquiry submitted to the Revdex.com by [redacted] regarding calls received from or on behalf of ComcastI appreciate your bringing this matter to my attention Our records indicate that [redacted] ***’ telephone number, ###-###-####, was erroneously associated with a Comcast customer’s accountWe have corrected the issue as of November 4, 2016, and [redacted] will no longer receive security notifications from Comcast regarding that account In addition, [redacted] ***’ number, ###-###-####, was added to the Comcast Do Not Call List on November 3, While it is possible he will receive phone calls from or on behalf of Comcast for up to days of this date, he will receive none after I trust this letter provides your office with information required for resolution in this matterI am providing a copy of this letter, which includes my contact information, to MrSmith should there be additional questions or concerns Sincerely, Joann C Comcast Corporate Regulatory ###-###-####

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

From: Revdex.com of Metro Washington DCDate: Mon, Oct 31, at 9:AMSubject: Fwd: Compalint # [redacted] Fw: Your service changes are confirmedTo: [redacted] < [redacted] @myRevdex.com.org>---------- Forwarded message ----------From: [redacted] * < [redacted] @***.com>Date: Sat, Oct 29, at 10:AMSubject: Compalint # [redacted] Fw: Your service changes are confirmedTo: "[email protected]" Cc: [redacted] < [redacted] @ [redacted] .com>Thank you so much for your assistance in this matterXfinity COMCAST has resolved the issue in a satisfactory mannerIf there is anything further required please let me know as I would be happy to complete any survey or document that can support the Revdex.comI was truly impressed with the Revdex.com's ability to ensure my complaint was resolved in a timely manner.Thank you for your time,Robert G***On Friday, October 28, 3:PM, Xfinity My Account wrote:To view this email as a web page, go***See your updated service details.Log in nowMy AccountYou're all set!Robert, we took care of the changes you requested to your XFINITY serviceYou can take a look at your updated service details below.Your informationAccount Number:Ending in ***Address: [redacted] Gallatin,TN [redacted] Questions?How to prepare for install|Reschedule your installationHere's a summary of your updated servicesName: [redacted] Email: [redacted] @***.comPhone:###-###-#### Xfinity TVTerm Agreement APPLIES$Xfinity InternetExtreme Internet$99.95Unlimited Data OPTION$0.00INTERNET/VOICE Equipment$10.00Customer Discount$-Partial Monthly Charges and Credits10/28-12/04Term Agreement APPLIES$0.0007/27-12/04Performance Internet$-285.6410/28-12/04Extreme Internet$123.2607/27-12/04Speed INCREASE$-204.7910/28-12/04INTERNET/VOICE Equipment$12.3307/27-12/04Modem Rental$-42.6610/28-12/04Customer Discount$-Other Charges & CreditsMonthly Package, Service and Equipment Fees$-376.77Taxes, Surcharges and Fees$-Estimated Total$-Your next bill may vary a bit from the estimate above due to one-time fees and pro-rated charges

September 21, Revdex.com of Metro Washington DC & Eastern Pennsylvania John FKennedy Blvd., Suite Philadelphia, PA Re: Case Number: [redacted] Date of Notice: September 12, [redacted] [redacted] Rockville, MD *** Dear Sir/Madam: This letter is in response to the above-referenced complaint filed by [redacted] regarding the billing request On September 12, 2017, [redacted] spoke with an agent and downgraded services to Internet only with a Blast! speed upgrade at standard pricingThis rate does not include equipment, service charges or applicable taxes and fees A credit was applied to the account on September 12, as a billing adjustmentThe credit will appear on the next billing statement that will be issued on October 8, I apologized for any inconvenience and overall experience while attempting to resolve this matter I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ( [redacted] Regards, Sherry T Executive Customer Relations