Law Offices of Anton, Gordon & Monje

April 18, Revdex.com of Metro Washington DC & Eastern Pennsylvania John FKennedy Blvd., Suite Philadelphia, PA Re: Case Number: [redacted] Date of Notice: April 12, [redacted] [redacted] Maryville, TN [redacted] Dear Sir/Madam: This letter is in response to the above-referenced complaint filed by [redacted] regarding a billing issue On April 18, 2017, I spoke with [redacted] , and applied a credit on April 13, for the service call fee billedThe credit will appear on the May 2, billing statementComcast’s records confirm that on February 18, 2017, a Comcast technician resolved a service issue by correcting the rate codeI apologized for any inconvenience and overall experience while attempting to resolve this matter I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-#### Regards, Sanita G Executive Customer Relations

August 15, Revdex.com of Metro Washington DC & Eastern Pennsylvania John FKennedy Blvd., Suite Philadelphia, PA Re: Case Number: [redacted] Date of Notice: August 3, [redacted] [redacted] Henrico, VA [redacted] Dear Sir/Madam: This letter is in response to the above-referenced complaint filed by [redacted] regarding email service I made several attempts to contact [redacted] to discuss the above-referenced concernsUnfortunately, my attempts were unsuccessfulHowever, we would need to speak with [redacted] to address his email related issues I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-#### Regards, Eugene B [redacted] Executive Customer Relations

February 12, Revdex.com of Metro Washington DC & Eastern Pennsylvania John F Kennedy Blvd., Suite Philadelphia, PA Case Number: [redacted] Date of Notice: February 7, Re: [redacted] PO BOX [redacted] Santa Cruz, CA [redacted] Dear Sir or Madam, This letter is in response to the complaint filed by [redacted] ***, received in our office February 7, regarding a billing issue Our records reflect that [redacted] is not an authorized user on the account in question [redacted] would need to be added to the account as an authorized user by the account holder before any account information can be discussed or released I trust that this letter provides your office with the information required in this matterShould you have any questions or need additional information, please contact me at ###-###-#### Ext [redacted] Regards, Nicholas B Executive Customer Relations Comcast | West Division

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I have my service scheduled to disconnect on 12/2/and I do expect credit for the early termination fee on my final billI am accepting the terms Comcast has offered and expect them to be followed through Regards, [redacted]

I will go ahead and accept vs carry this on.[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

From: [redacted] < [redacted] >Date: Thu, Jan 12, at 6:PMSubject: Re: [redacted] To: [redacted] < [redacted] >New Information: for case [redacted] The overcharge situation has been resolvedThank you very much for your time and help.Take Care, [redacted]

June 16, 2017Revdex.com of Metro Washington DC & Eastern PennsylvaniaJohn FKennedy Blvd., Suite 1330Philadelphia, PA Re: Case Number: [redacted] Date of Notice: May 31, [redacted] Brockton, MA ***Dear Sir/Madam:This letter is in response to the above-referenced complaint filed by [redacted] regarding a billing adjustmentOn June 8, 2017, I spoke with [redacted] and provided a detailed explanation of the overall bill which included monthly charges for the HD Premier Triple Play promotional bundle, an additional digital adapter, a leased Comcast modem, and applicable taxes and feesOn June 9, 2017, [redacted] disconnected the Xfinity Digital Voice service and accepted a month tiered Preferred Double Play effective June 9, through June 8, Effective June 9, through June 8, the second year promotional rate will applyEffective June 9, retail rates will applyPricing does not include taxes, equipment and feesThe Sports and Entertainment package was added on June 9, 2017, and will be free for months through June 8, 2018, at which time retail rates will applyAdditionally, on April 28, [redacted] removed the [redacted] Extra Innings package from his account and a credit for the full package amount was applied to the account on June 8, as a courtesyThe Latino package was removed on June 9, 2017, at [redacted] ***’s request and was backdated to April 6, An additional adjustment was applied to the account on June 9, as a courtesyThe credits and change of service will appear on the June 17, billing statementI apologized for any inconvenience and overall experience while attempting to resolve this matter.I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-####.Regards,Jodi G [redacted] Executive Customer Relations

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I have to say that Henry redeemed all of my faith in this companyHe did an excellent job making things right! Regards, [redacted] ***

August 21, Revdex.com of Metro Washington DC & Eastern Pennsylvania John FKennedy Blvd., Suite Philadelphia, PA Re: Case Number: [redacted] Date of Notice: August 8, [redacted] [redacted] *** Monroe, GA *** Dear Sir/Madam: This letter is in response to the above-referenced complaint filed by [redacted] regarding service issues I made several attempts to contact [redacted] using all available contact methodsWhile my attempts were unsuccessful, our records indicate on August 10, an installation of an additional outlet and a digital converter with remote was completedContact with [redacted] would be needed to address her service concerns as all signal levels are within specificationI apologize for any inconvenience and overall experience while attempting to resolve this matter I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-#### Regards, Laura H Executive Customer Relations

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com:I had recurrent problems with connection over the past months without resolutionI could have pushed harder, but it's a hassle and I had other prioritiesThe latest visit seems to have completely fixed the issue I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

May 9, Revdex.com of Metro Washington DC & Eastern Pennsylvania John F Kennedy Blvd., Suite Philadelphia, PA Case Number: [redacted] Date of Notice: May 6, Re: [redacted] *** [redacted] Brick, NJ Dear Sir or Madam, This letter is in response to the complaint filed by Ms [redacted] received in our office on May 6, in regard to a billing explanation request I spoke with Ms [redacted] on May 9, and provided a detailed explanation regarding the current promotional rate, duration of the promotion, and the monthly rate after the promotion endsOn May 9, 2016, a month promotional offer for the HD Preferred Plus triple play was added to the accountThe first year rate is effective May 9, until May 8, The rate will increase at the second year of the promotional offer effective May 9, and will expire on May 8, The promotional rate does not include equipment, taxes or feesAfter the promotional rate ends, standard retail rates will apply I apologized for any inconvenience experienced in attempting to have this matter resolved I trust that this letter provides your office with the information required in this matterShould you have any questions or need additional information, please contact me at ###-###-#### Regards, Elaine S [redacted] Comcast Executive Customer Relations

October 5, Revdex.com of Metro Washington DC & Eastern Pennsylvania John FKennedy Blvd., Suite Philadelphia, PA Re: Case Number: [redacted] Date of Notice: September 28, [redacted] ** Chicago, IL *** Dear Sir/Madam: This letter is in response to the above-referenced complaint filed by [redacted] regarding an unauthorized payment On September 28, 2017, I spoke with ** [redacted] and explained that based on him reporting the payment as unauthorized, he would have to dispute the unauthorized payment with his banking institutionComcast is unable to process a refund since the payment did not post to his active Comcast accountI apologized for any inconvenience and overall experience while attempting to resolve this matter I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-#### Ext [redacted] Regards, Rashea C Executive Support Specialist

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me My billing is still having credits and adjustmentsIt appears to be correct, but will see with next months billJohn was very helpful and if I still have an issue I have his contact info, as I do not want to get another involved in what we agreed onRegards, [redacted]

January 11, Revdex.com of Metro Washington DC & Eastern Pennsylvania John FKennedy Blvd., Suite Philadelphia, PA Re: Case Number: [redacted] Date of Notice: January 4, Ms [redacted] * [redacted] [redacted] Court SE Mableton, GA Dear Sir/Madam: This letter is in response to the above-referenced complaint filed by [redacted] * [redacted] regarding a billing concern Comcast records indicate that a Comcast representative incorrectly processed a new service work order causing the activation of two different accounts for Ms [redacted] ’ residential serviceThe error was corrected on January 5, and the second account was disconnected A billing adjustment was applied on January 4, to leaving the disconnected account with a zero balanceThe credit will be reflected on the disconnect statement dated January 5, I spoke with Ms [redacted] on January 5, to make sure all of her concerns, billing and otherwise, were addressedI also apologized for any inconvenience and overall experience while attempting to resolve this matter I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-#### Regards, Jason Z Executive Customer Relations

May 20, Revdex.com of Metro Washington DC & Eastern Pennsylvania John F Kennedy Blvd., Suite Philadelphia, PA Case Number: [redacted] Date of Notice: May 18, Re: [redacted] *** [redacted] ** Sterling Heights, MI [redacted] Dear Sir or Madam, This letter is in response to the complaint filed by [redacted] received in our office May 18, referencing a refund A Comcast representative spoke with [redacted] on May 19, and the refund check will be mailed within 7-business daysWe advised that the equipment was updated to customer own equipment on September 4, A credit was applied to the account on May 19, for the unreturned equipment feeAn apology was extended for the inconvenience experience while trying to resolve this matter I trust that this letter provides your office with the information required in this matterShould you have any questions or need additional information, please contact my colleague, Heather M., at ###-###-#### Regards, Rhonda T Executive Customer Relations Specialist

June 1, 2017Revdex.com of Metro Washington DC & Eastern PennsylvaniaJohn FKennedy Blvd., Suite 1330Philadelphia, PA Re: [redacted] [redacted] ** Westmont, IL ***Case Number: [redacted] Date of Notice: May 13, To the Bureau:This letter is in response to the above-referenced complaint submitted to the Revdex.com by [redacted] regarding his claim of unauthorized charges on his XFINITY account.The Broadcast TV Fee is an itemized charge that is intended to offset a portion of the costs of retransmitting broadcast television signalsCustomers receive at least days prior notice of our institution of this charge in accordance with FCC rules, and new customers are informed of the charge in our marketing materials and through email order confirmationsOn May 21, 2017, I contacted [redacted] to advise him of the aforementioned information and explain that package rates do not include additional equipment or service charges or applicable taxes or feesOur records indicate that on May 3, 2017, [redacted] was enrolled in a 12-month contractual agreement for Internet Plus Double Play service, effective through May 3, Because the package included cable services, the Broadcast TV fee appliedOn May 21, 2017, a credit was applied to the account to compensate for the Broadcast TV feeThe credit will be reflected on the June 18, billing statement.On May 21, 2017, [redacted] transferred service to a new location and downgraded to Performance Internet only, which does not include the Broadcast TV FeeThe remaining balance from his prior account was transferred to the new account on May 23, I apologized for any inconvenience and overall experience while attempting to resolve this matter.I trust that this letter provides your office with the information required in this matterShould you have any questions or need additional information, please contact me.Regards,Tiffany H.Executive Care Specialist###-###-####, Extension [redacted]

January 8, Revdex.com of Metro Washington DC & Eastern Pennsylvania John FKennedy Blvd., Suite Philadelphia, PA Re: Case Number: [redacted] Date of Notice: December 21, [redacted] [redacted] [redacted] Rolling Prairie, IN *** Dear Sir/Madam: This letter is in response to the above-referenced complaint filed by [redacted] regarding an issue with making a payment On January 3, 2018, I spoke with [redacted] and confirmed the service issues were resolved on December 30, 2017, when technical support transferred [redacted] User ID (UID) from his previous account to his current accountI assisted [redacted] with clearing the cache, cookies and history on his computer and [redacted] verified that he was able to access his current account online and that it allowed him the option to make a payment As a courtesy, a credit was applied to the account on January 3, to cover two late fees and three reactivation feesThe credits were reflected on the billing statement dated January 3, I apologized for any inconvenience and overall experience while attempting to resolve this matter I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-#### Extension [redacted] Regards, Tiffany H Executive Customer Relations

July 20, Revdex.com of Metro Washington DC & Eastern Pennsylvania John FKennedy Blvd., Suite Philadelphia, PA Re: Case Number: [redacted] Date of Notice: July 14, [redacted] [redacted] [redacted] ***, Sutton, MA St James City, FL [redacted] Dear Sir/Madam: This letter is in response to the above-referenced complaint filed by [redacted] regarding a service disconnection request On July 20, 2016, I spoke with [redacted] and confirmed that the services were disconnected effective July 13, as requestedI verified that all of the equipment has been returned and removed from the accountI apologized for any inconvenience experienced while attempting to resolve this concern I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-#### Regards, Donald G Executive Customer Relations

August 3, Revdex.com of Metro Washington DC & Eastern Pennsylvania John FKennedy Blvd., Suite Philadelphia, PA Re: Case Number: [redacted] Date of Notice: July 27, [redacted] [redacted] Canton, GA [redacted] Dear Sir/Madam: This letter is in response to the above-referenced complaint filed by ** [redacted] regarding an installation request On August 3, 2016, I spoke with [redacted] and explained our position as detailed in our response letter dated July 14, 2016, has not changedDue to the address in question being located too far from the nearest plant, the address is not serviceable at this timeTherefore, we will not be able to complete the installation for Comcast Business Class serviceI explained to [redacted] although he signed paperwork to request our services, based on our terms and conditions, Comcast has until the day the services are being installed to void any service order agreementI apologize for any inconvenience experienced while attempting to resolve the matter I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me ###-###-#### Regards, Jason M Executive Customer Relations ###-###-####

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me, as long as things are handled in the fashion that has been negotiated Actually, the process is ongoing at this time, but I do not anticipate any hitches Regards, [redacted]