Law Offices of Anton, Gordon & Monje

August 29, 2016Revdex.com of Metro Washington DC & Eastern PennsylvaniaJohn FKennedy Blvd., Suite 1330Philadelphia, PA Re: Case Number: [redacted] Date of Notice: August 12, [redacted] Aurora, CO ***Dear Sir/Madam:This letter is in response to the above-referenced complaint filed by ** [redacted] regarding a refund On August 17, 2016, I spoke with [redacted] and advised the refund was applied to their current account on August 17, and the credit will appear on the billing statement dated September 9, I apologized for any inconvenience experienced while attempting to resolve this matter.I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-####, Extension [redacted] .Regards,Lindsay H.Executive Customer Relations

March 27, Revdex.com of Metro Washington DC & Eastern Pennsylvania John FKennedy Blvd., Suite Philadelphia, PA Re: Case Number: [redacted] Date of Notice: March 20, [redacted] [redacted] Washington, DC [redacted] Dear Sir/Madam: This letter is in response to the above-referenced complaint filed by [redacted] regarding service issues On March 23, 2018, I spoke with [redacted] and confirmed the service was working correctlyOn March 22, 2018, an appointment was scheduled and completed with a technician replacing the drop connector and drop splitterOn March 23, 2018, a credit was applied to the account for the service issues and will appear on the next billing statement issued on April 12, I apologized for any inconvenience and overall experience while attempting to resolve this matter I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-#### Regards, Sherry T Executive Customer Relations

December 23, Revdex.com of Metro Washington DC & Eastern Pennsylvania John FKennedy Blvd., Suite Philadelphia, PA Re: Case Number: [redacted] Date of Notice: December 5, [redacted] [redacted] Cartersville, GA [redacted] Dear Sir/Madam: This letter is in response to the above-referenced complaint filed by [redacted] regarding a promotional offer Our records indicate on November 11, 2016, [redacted] contacted our office to inquire about receiving a promotional offer that was mailed to him [redacted] accepted the offer, along with the contractual obligationsHowever, the installation order was entered for the non-contractual version of the offer in error, which was at a higher rate On December 6, 2016, a representative contacted [redacted] to discuss his concerns [redacted] advised he appreciated the call but he already cancelled his servicesOn December 5, 2016, the account was disconnected at [redacted] ***’s request and the equipment was removed from the account on December 17, On December 19, 2016, a credit was applied to the account to waive the remaining charges incurredWe apologized for any inconvenience and overall experience in attempting to resolve this matter I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-#### Regards, Jeremy C [redacted] Regulatory Compliance Specialist

August 18, 2017Revdex.com John FKennedy Blvd., Suite Philadelphia PA Complaint Department Re: [redacted] Indianapolis, IN [redacted] Revdex.com Case Number: [redacted] Date of Notice: July 31, Dear Sir or Madam: This letter is in response to the above-referenced complaint submitted to the Bureau by [redacted] ***In most cases, an End of Life (EOL) modem indicates that the device's manufacturer has stopped providing support for the device Such support usually includes firmware updates and bug fixesEventually these dated modems will cease to perform and will need to be upgradedA list of compatible modem is available online[1] On August 17, 2017, a Comcast Customer Security Assurance technician contacted MsBaber to advise her of the aforementioned information and address any other concernsThe technician provided his direct contact information so that MsBaber can contact him with any further questions or concernsI trust this letter provides your office with the information required in this matterSincerely,Customer Security Assurance###-###-#### [1] http://mydeviceinfo.comcast.net/

June 29, Revdex.com of Metro Washington DC & Eastern Pennsylvania John FKennedy Blvd., Suite Philadelphia, PA Re: Case Number: [redacted] Date of Notice: June 14, [redacted] [redacted] Muskegon, MI [redacted] Dear Sir/Madam: This letter is in response to the above-referenced complaint filed by [redacted] regarding a billing concern I made several attempts to contact [redacted] using all available contact methodsWhile my attempts were unsuccessful, our records indicate on April 15, 2017, [redacted] reported interruptions with his servicesIt was confirmed an intermittent area wide outage was causing the service interruptions On April 20, 2017, a network technician diagnosed and resolved the issue by adjusting signal levels within the service nodeOn May 2, 2017, a credit was applied to his account for days of service interruptions I confirmed [redacted] is enrolled in a month promotional offer with an agreement for the XF Preferred Triple Play plus a modem rental fee, effective May 5, to May 5, On billing statements generated December 22, to June 22, 2017, [redacted] has been assessed a monthly late fee due to an unpaid balanceIn addition, [redacted] has been assessed reactivation fees when his service was interrupted for non-payment In an effort to reach a satisfactory resolution, on June 22, 2017, I applied a one-time courtesy credit to his account for late fees and reactivation fees receivedAn additional credit was applied for a payment processing fee received on May 20, and his previous service interruptions The credit will reflect on the next billing statement generated June 22, On June 22, 2017, a letter was mailed to [redacted] to advise him of the above aforementioned informationI apologized for any inconvenience and overall experience while attempting to resolve this matter I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-####, Extension [redacted] Regards, Heather M Executive Customer Care Specialist

November 23, Revdex.com of Metro Washington DC & Eastern Pennsylvania John FKennedy Blvd., Suite Philadelphia, PA Re: Case Number: [redacted] Date of Notice: November 15, [redacted] [redacted] Saint Clair Shores, MI [redacted] Dear Sir/Madam: This letter is in response to the above-referenced complaint filed by [redacted] regarding early termination fees On November 21, 2016, I spoke with [redacted] and explained the account reflects a month agreement effective March 14, through March 14, If the account is disconnected before the expiration date, an early termination fee is applicableAs a goodwill gesture, the decision was made to waive the early termination fees associated with the cancellation of the accountAt this time, the account is currently active and [redacted] will contact me directly if she should choose to disconnect serviceI apologized for any inconvenience and overall experience while attempting to resolve this matter I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-#### Extension [redacted] Regards, Andrea B Executive Customer Care Specialist

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I did not tell comcast matter was resolved ,what I told them was so far so good when they called the next day,only time will tell,have been thru this before back in august of this year Regards, [redacted] ***

May 16, 2016Revdex.com of Metro Washington DC & Eastern PennsylvaniaJohn F Kennedy Blvd., Suite 1330Philadelphia, PA Case Number: [redacted] Date of Notice: May 2, 2016Re: [redacted] [redacted] *** Apt #*** San Leandro, CA ***Dear Sir or Madam,This letter is in response to the complaint filed by [redacted] , received in our office May 2, referencing a credit report dispute I spoke with [redacted] on May 10, and advised that the credit inquiry has been marked as, placed in error The credit bureaus have been notified as of May 4, and [redacted] will receive a confirmation letter within business days Additionally, per [redacted] ’s request, I have removed his Social Security Number from the account in question I apologized for any inconvenience and frustration experienced in attempting to resolve this matter I trust that this letter provides your office with the information required in this matter Should you have any questions or need additional information, please contact me at ###-###-#### Ext [redacted] Regards,Marc DComcast | Executive Customer Relations

January 9, Revdex.com of Metro Washington DC & Eastern Pennsylvania John FKennedy Blvd., Suite Philadelphia, PA Re: Case Number : [redacted] Date of Notice: December 24, [redacted] *** [redacted] *** Warminster, PA [redacted] Dear Sir/Madam: This letter is in response to the above-referenced complaint filed by [redacted] regarding service issues On December 28, 2017, I spoke with [redacted] ***, an authorized party on Carol Hogan’s account, to address his concernsOur records indicate [redacted] receives XFINITY Starter Cable Bulk Service and is subscribed to XFINITY Performance Starter Internet, XFINITY Local with More Digital Voice Service and XFINITY Sports Entertainment Package (SEP) at standard retail ratesThe services do not include additional services, equipment, taxes or fees, please be advised the billing on the account is accurate The XFINITY Sports Entertainment Package (SEP) carries a variety of channels and vary by marketThe [redacted] Network is not a part of the XFINITY Sports Entertainment Package, the channel is a part of the XFINITY Preferred package/tierIn order for [redacted] to receive the [redacted] Network he will have to subscribe to XFINITY Preferred tier however, he declined to upgrade his accountI apologized for any inconvenience and overall experience while attempting to resolve this matter I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-#### Regards, Latoya P [redacted] Executive Customer Relations

January 31, Revdex.com of Metro Washington DC & Eastern Pennsylvania John FKennedy Blvd., Suite Philadelphia, PA Re: Case Number: [redacted] Date of Notice: January 18, [redacted] [redacted] Augusta, GA [redacted] Dear Sir/Madam: This letter is in response to the above-referenced complaint filed by [redacted] regarding promotional rates On January 18, 2017, I spoke with [redacted] and a twelve month promotional rate for services was applied to the account effective January 25, [redacted] is now subscribed to our Internet Plus Double Play package with Performance internet and basic Cable at the price he was quoted At the conclusion of the promotion, standard retail rates will applyI apologized for any inconvenience and overall experience while attempting to resolve this matter I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-#### Regards, Joseph H Executive Customer Relations

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

February 7, 2017 BBB of Metro Washington DC & Eastern Pennsylvania 1880 John F. Kennedy Blvd., Suite 1330 Philadelphia, PA 19103 Re: Case Number: [redacted] Date of Notice: January 27,... 2017 [redacted] [redacted] Lake Wales, FL [redacted] Dear Sir/Madam: This letter is in response to the above-referenced complaint filed by [redacted] regarding Xfinity service. I made several attempts to contact [redacted] using all available contact methods. While my attempts were unsuccessful, our records indicate that an appointment for installation of service was scheduled for February 11, 2017. Contact with [redacted] is necessary in order to address her additional concerns. I apologize for any inconvenience and overall experience while attempting to resolve this matter. I trust that this letter provides your office with the information required for resolution in this matter. Should you have any questions or need additional information, please contact me at ###-###-####. Regards, Crystal H. Executive Customer Relations

May 16, Revdex.com of Metro Washington DC & Eastern Pennsylvania John FKennedy Blvd., Suite Philadelphia, PA Re: Case Number: [redacted] Date of Notice: May 4, [redacted] PO Box [redacted] Lancaster, PA [redacted] Dear Sir/Madam: This letter is in response to the above-referenced complaint filed by [redacted] regarding a billing issue On May 5, 2017, I spoke with [redacted] regarding the two payments made which were not posted to the Lancaster, Pennsylvania accountOn May 8, 2017, the first payment was located and applied to [redacted] ’s current accountThe second payment was confirmed as being posted to [redacted] ’s previous account in Atlanta, Georgia, which had an outstanding balanceThis second payment cleared the final balance on the previous account and the remaining credit was transferred to the current account on May 11, I advised that in order to avoid future payment errors, ensure payments mailed in include the remittance slip and account number in the memo section of the paymentAdditionally, automatic payments can be set up through our website In addition, on May 4, two credits were applied to the account for two late feesThe credits appeared on the billing statement dated May 4, I confirmed that the account was suspended on May 4, due to the outstanding balanceServices were restored the same day and two reactivation fees were charged to the account on May 5, On May 16, 2017, a credit was applied to the account for the reactivation feesOn May 8, and May 11, 2017, credits were applied to the account for additional late feesA final credit was applied to the account on May 11, as a courtesyThe credits will appear on the next billing statement, which will be issued on June 4, I apologized for any inconvenience and overall experience while attempting to resolve this matter I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-#### Regards, Justin M Executive Customer Relations

January 31, Revdex.com of Metro Washington DC & Eastern Pennsylvania John FKennedy Blvd., Suite Philadelphia, PA Re: Case Number: [redacted] Date of Notice: January 12, [redacted] [redacted] DeKalb, IL *** Dear Sir/Madam: This letter is in response to the above-referenced complaint filed by [redacted] regarding promotional rates On January 31, 2018, I spoke with [redacted] and explained a 12-month promotional rate for the Performance Internet service with a Blast Speed Increase was applied to the account effective January 18, through January 17, At the conclusion of the promotion, standard retail rates will applyA credit was applied to the account on January 22, as a courtesyThe credit will appear on the next billing statement, which will be issued on February 16, I apologized for any inconvenience and overall experience while attempting to resolve this matter I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-#### Extension [redacted] Regards, Latania H Executive Customer Relations

December 23, Revdex.com of Metro Washington DC & Eastern Pennsylvania John FKennedy Blvd., Suite Philadelphia, PA Re: Case Number: [redacted] Date of Notice: December 16, [redacted] Vancouver, WA [redacted] Dear Sir/Madam: This letter is in response to the above-referenced complaint filed by [redacted] regarding a promotional offer Our records indicate [redacted] agreed to the XStarter Triple Play for months with a two year term agreement on November 5, The package includes the Digital Starter video service, Performance Pro Internet with a download speed of Mbps and Unlimited Voice serviceThe promotional rate is effective from November 8, through November 7, Any additional equipment or services not included in the Triple Play, as well as taxes and fees are extra and subject to change with any rate increase that may occurWhen the promotion expires standard retail rates will apply On December 19, 2016, a representative spoke with [redacted] to inform her that our records indicate that the sales representative she spoke with stated more than once that the level of internet service included in the package was the Performance Pro Internet with a download speed of MbpsWe apologized for any misunderstanding and overall experience in attempting to have her concerns addressed I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-#### Regards, Jeremy C [redacted] Regulatory Compliance Specialist

May 12, Revdex.com of Metro Washington DC & Eastern Pennsylvania John F Kennedy Blvd., Suite Philadelphia, PA Case Number: [redacted] Date of Notice: May 10, Re: [redacted] [redacted] [redacted] Wallington, NJ [redacted] Dear Sir or Madam, This letter is in response to the complaint filed by [redacted] , received in our office May 10, 2016, in regard to early termination fees On May 11, 2016, I spoke with [redacted] and confirmed our records reflect the agreement was not accepted, and the contractual code was inadvertently not removed from the account resulting in the early termination fee (ETF) being applied to the accountA credit was applied to the account on May 11, waiving the ETF chargeThe credit will appear on the billing statement dated May 16, Additionally, a refund check is being processed reimbursing the over-payment received and applied to the accountThe refund should arrive within fourteen days, on or before by May 31, I will follow up with [redacted] on this date to confirm receipt of the refund checkI apologized for the inconvenience experienced attempting to resolve this matter I trust that this letter provides your office with the information required in this matterShould you have any questions or need additional information, please contact me at ###-###-#### Regards, James S [redacted] Regulatory Executive Relations

June 18, 2016Revdex.com of Metro Washington DC & Eastern PennsylvaniaJohn F Kennedy Blvd., Suite 1330Philadelphia, PA Re: Case Number: [redacted] Date of Notice: May 31, [redacted] ***West Palm Beach, FL ***Dear Sir or Madam:This letter is in response to the complaint filed by [redacted] , which was received by our office May 31, regarding service issues On June 14, 2016, I spoke with [redacted] and confirmed the service issues were resolved by the business phone number being transferred successfully to the residential address on June 14, I explained that the account is on a month promotional rate for the phone services effective June 14, through December 14, At the conclusion of the promotion, retail rates will apply I apologized for any inconvenience experienced in attempting to resolve this matterI trust that this letter provides your office with the information required in this matterShould you have any questions or need additional information, please contact me at ###-###-#### Regards,Seth LExecutive Customer Relations

October 28, Revdex.com of Metro Washington DC & Eastern Pennsylvania John F Kennedy Blvd., Suite Philadelphia, PA Case Number: [redacted] Date of Notice: October 20, Re: [redacted] [redacted] [redacted] Brighton, Michigan [redacted] Dear Sir/Madam: This letter is in response to the complaint filed by [redacted] , received in our office October 20, regarding a billing concern A Comcast representative spoke with ** [redacted] , authorized account user on October 21, and discussed her concernsA detailed explanation of the charges reflected on her previous billing statements was provided In an effort to reach a satisfactory resolution, ** [redacted] ’ Comcast account was placed into a new offer for a free Digital Video Recorder (DVR) converter box for months, which resolved her package pricing concernThe promotional offer is effective October 21, and will expire November 19, ** [redacted] is aware the package change will reflect on the next billing statement dated November 7, An apology was provided to ** [redacted] for any inconvenience she experienced while attempting to further discuss this matter I trust that this letter provides your office with the information required in this matterShould you have any questions or need additional information, please contact Bethany at ###-###-#### Regards, Brad L [redacted] Executive Customer Care Specialist

December 27, 2017Revdex.com of Metro Washington DC & Eastern PennsylvaniaJohn FKennedy Blvd., Suite 1330Philadelphia, PA 19103Re: Case Number: [redacted] Date of Notice: December 13, [redacted] , Apartment ***Chevy Chase, MD ***Dear Sir/Madam:This letter is in response to the above-referenced complaint filed by [redacted] regarding promotional rates On December 13, 2017, I spoke with [redacted] , authorized user, and provided a detailed billing explanation of his overall billing which included monthly charges, current service package and promotional timelinesOur records indicate [redacted] accepted a month Digital Preferred Video and Performance Internet XF Double Play effective December 23, through December 22, On December 23, second year rates appliedPlease be advised [redacted] ’s billing is correctOn December 13, 2017, [redacted] accepted a month Digital Preferred and Performance Pro Internet Double Play effective December 13, through December 13, At the conclusion of the promotion, standard retail rates will applyPricing does not include equipment, taxes and feesAdditionally, a courtesy credit was applied on December 13, for the difference in promotional pricingThis credit appeared on the December 24, billing statementI apologized for any inconvenience and overall experience while attempting to resolve this matterI trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-#### Regards,Michael P.Executive Customer Relations Team

From: C***, Joann< [redacted] @comcast.com>Date: Fri, Aug 5, at 12:PMSubject: Revdex.com Response | Case # [redacted] , [redacted] | Pending Revdex.com Decision on Unresolved/Judged ResolvedTo: " [redacted] @myRevdex.com.org" Cc: "R [redacted] , Anthony" < [redacted] @comcast.com>, "B [redacted] , Justin" < [redacted] @comcast.com>Good Day [redacted] , Can you have the attached/updated response posted to Revdex.com Case# [redacted] , [redacted] , ***? The case is currently in “Pending Revdex.com Decision on Unresolved/Judged Resolved ” statusThank you very much!Joann C***Comcast Corporate