Law Offices of Anton, Gordon & Monje

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I am waiting for a FINAL BILLING STATEMENT before closing the matter I was told the same thing by Comcast outlined in the letter to you I don’t trust a single thing they say until I receive a FINAL BILL showing a zero balance Regards, [redacted]

November 3, Revdex.com of Metro Washington DC & Eastern Pennsylvania John FKennedy Blvd., Suite Philadelphia, PA Re: Case Number: [redacted] Date of Notice: October 18, [redacted] [redacted] Philadelphia, PA [redacted] Dear Sir/Madam: This letter is in response to the above-referenced complaint filed by [redacted] regarding a billing issue On October 19, 2016, I spoke with [redacted] and a credit was applied to the account on October 19, for the installation feeAlso, a credit was applied to the account on October 19, for the inconvenience that [redacted] experiencedThe credits appeared on the billing statement issued on October 20, In addition, I provided an explanation regarding the current promotional rate and duration of the promotionOur records indicate on September 3, 2015, a month transitional promotional rate for the Performance Internet service was applied to the account effective September 3, through September 2, The first year promotional rate was effective September 3, through September 2, and on September 3, 2016, the pricing increased to the second year promotional rate, which was effective through September 2, I advised [redacted] when he transferred service to another address on July 30, 2016, the promotional terms and duration continued at the new address As a courtesy, a month promotional rate for the Performance was applied to the account, effective October 19, through October 18, At the conclusion of the promotion, standard retail rates will applyI apologized for any inconvenience and overall experience while attempting to resolve this matter I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-#### between the hours of 8:30AM to 5:PM, Monday through Friday Regards, Kimberly L Executive Customer Relations

January 11, 2017Revdex.com of Metro Washington DC & Eastern PennsylvaniaJohn FKennedy Blvd., Suite 1330Philadelphia, PA Re: Case Number: [redacted] Date of Notice: December 28, [redacted] Greenwood Avenue N Apt Seattle, WA 98133Dear Sir/Madam:This letter is in response to the above-referenced complaint filed by [redacted] regarding early termination fee(s) On December 28, 2016, an Executive Customer Relations Representative spoke with Mr [redacted] and the decision was made to waive the early termination fee(s) associated with the cancellation of the account as a goodwill gestureA credit was applied to the account on December 28, and will appear on the billing statement dated January 16, This resulted in a credit balance on the accountOn December 28, a refund check was sent to Mr***Please allow 7-business days for check to be receivedThe initial deposit on the account was used to satisfy the final balanceI apologized for any inconvenience and overall experience while attempting to resolve this matter.I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-####.Regards,Cheyenne S.Executive Customer Relations

September 27, Revdex.com of Metro Washington DC & Eastern Pennsylvania John FKennedy Blvd., Suite Philadelphia, PA Re: Case Number: [redacted] Date of Notice: September 13, [redacted] [redacted] Trenton, Michigan [redacted] Dear Sir/Madam: This letter is in response to the above-referenced complaint filed by [redacted] regarding a billing concern On September 20, 2016, I corresponded with [redacted] via e-mail and provided an explanation regarding the current promotional rate, duration of the promotion as well as the monthly rate after the promotion endsAfter a review of our records, it was verified that the account was subscribed to the Digital Starter Double Play Bundle at a monthly rate higher than expectedA month contractual promotional rate for the Digital Starter Double Play was applied to the account effective September 20, through to September 20, The promotional rate does not included the HD technology fee, the modem rental or taxes and fees As a courtesy, a credit was applied to the account on September 20, 2016, for the price difference paid between the two packagesThe change of service and credit will be reflected on the next billing statement generated on October 7, I apologized for any inconvenience and overall experience while attempting to resolve this matter I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-####-*** Regards, Andrea B Executive Customer Care Specialist

November 6, Revdex.com John FKennedy Blvd., Suite Philadelphia PA Re: Case Number: [redacted] Date of Notice:October 23, [redacted] Miami, FL [redacted] Dear Sir/Madam: This letter is in response to the above-referenced complaint submitted to the Revdex.com by [redacted] In certain markets, Comcast has implemented a usage-based billing approach that relieves users who use less Internet data from paying the same price as heavier end users, while enabling those heavier end users to continue using as much data as they want without being subjected to a hard capThis pro-consumer policy helps to ensure that Comcast’s customers are treated fairly, such that those customers who choose to use more Internet data can pay more to do so, and those customers who choose to use less, pay less Effective June 1, 2016, all of the data usage thresholds in the markets where we have implemented data usage plans were increased from GB to TBOur typical XFINITY Internet customer uses only GB or percent of TB per monthThose very few customers who wish to use more than TB per month will be provided additional buckets of GB for $each, with total overage charges capped at $per month, or if they prefer to avoid unexpected overages, they can sign up for an unlimited data plan for an additional $per monthUnder this policy, which is described in detail online, customers are given two courtesy months during which they will not be billed for exceeding their data usage threshold.[1] If the threshold is exceeded a third time, no further courtesy months will be provided When the data usage plan was implemented, affected customers were notified of the change via U.S.P.Smail and/or email approximately one month prior to its implementation and a reminder email was sent the day of launchNew customers receive a link to the data usage policy via email during the first week of their XFINITY Internet serviceThe policy and frequently asked questions are available for review online.[2] Comcast also provides customers with the following methods of data tracking and notification: An individualized data usage meter for every XFINITY Internet account is available online upon log in.[3] Automatic notification will be sent to customers who have reached 90, 100, and percent of their data usage allotmentOn October 24, 2017, a Comcast Customer Security Assurance technician contacted [redacted] to advise him of the aforementioned information and address any other concernsThe technician verified that the modem’s [redacted] address and the usage reported on [redacted] ’s data meter is accurateThe technician provided his direct contact information so that [redacted] can contact him with any additional questions or concerns Comcast’s records indicate that the last payment posted to [redacted] ’s account on August 7, and the account was disconnected for non-pay on October 24, Credits were applied to [redacted] ’s account on October 17, for the loss of service he experienced due to hurricane Irma and were reflected on the final billing statement he received in October All other billing has been verified as correct and no further credit is warranted On October 25, 2017, a Comcast Executive Customer Relations representative contacted MrIbikunle to advise him of the aforementioned information and address any other concernsThe representative apologized for any inconvenience and frustration [redacted] may have experienced while attempting to resolve this issue and provided his direct contact information should [redacted] have additional questions regarding this matter I trust this letter provides your office with the information required in this matter Sincerely, Customer Security Assurance ###-###-#### [1] [redacted]

June 27, Revdex.com of Metro Washington DC & Eastern Pennsylvania John FKennedy Blvd., Suite Philadelphia, PA Re: Case Number: [redacted] Date of Notice: June 21, [redacted] [redacted] [redacted] Richmond, VA [redacted] Dear Sir/Madam: This letter is in response to the above-referenced complaint filed by [redacted] regarding a billing explanation request On June 23, 2017, I corresponded with [redacted] via email and provided the explanation of the overall billCurrently [redacted] has subscribed to a month transitional Internet Pro plus Cable and HBO offerThe promotion is valid from March 1, until February 28, On March 1, 2018, the promotion will increase to the year rates and remain effective until February 28, This promotional rate does not include equipment, taxes and feesAt the conclusion of the promotion, standard retail rates will apply On June 21, 2017, a courtesy credit was applied for an installation charge that was applied on April 30, This charge caused the May 26, 2017, statement to reflect a higher amountOn June 24, a credit was applied for services issuesThe credits applied will reflect on the June 26, statement After my initial contact with [redacted] on June 23, 2017, I made several attempted to answer any additional questions or concernsUnfortunately, my attempts were unsuccessfulI apologized for any inconvenience and overall experience while attempting to resolve this matter I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-#### Regards, Sherry T [redacted] Executive Customer Relation

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:I am not looking for an adjustment, I would like the cancellation fee that I was informed of by a representative from Comcast, had I known the cancellation fee or if I had a copy of my agreement I would not have contacted you allBut, since I did not I went to your company seeking information that your employees should have the correct answer to, whether they do or not is not my concern Regards, [redacted] ***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me as long as the billing rate remains at $for the duration of the year period Regards, [redacted]

April 18, Revdex.com of Metro Washington DC & Eastern Pennsylvania John FKennedy Blvd., Suite Philadelphia, PA Re: Case Number [redacted] Date of Notice: April 5, [redacted] PO Box [redacted] Lisle, IL [redacted] Dear Sir/Madam: This letter is in response to the above-referenced complaint filed by [redacted] regarding a billing issue On April 10, I spoke with [redacted] ***, an authorized party, and advised her that credits were applied to this account on April 4, 2017, April and April 10, These were given in order to reverse the charges that were placed on the account due to a coding error for internet service in the billing system The dates of this this error ran from January to April of These credits will appear on the April 23, billing statementI apologized for any inconvenience and overall experience while attempting to resolve this matter I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-#### Regards, Maliik B Executive Support Analyst

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThank you so much for helping me with this problemI am very satisfied Regards, [redacted]

January 6, Revdex.com of Metro Washington DC & Eastern Pennsylvania John FKennedy Blvd., Suite Philadelphia, PA Re: Case Number: [redacted] Date of Notice: December 28, [redacted] * [redacted] [redacted] Avenue SW Wyoming, MI Dear Sir/Madam: This letter is in response to the above-referenced complaint filed by [redacted] * [redacted] regarding a downgrade request On December 29, 2016, I corresponded with Ms [redacted] via e-mail to address her concernsThe account was downgraded to the Blast Internet only service at the retail rate on January 2, In regards to the equipment concern, to reach a satisfactory resolution, the equipment was removed from the account on December 30, A credit was applied to the account on January 3, for the charges associated with the equipmentThe credit will be reflected on the billing statement dated January 17, I apologized for any inconvenience and overall experience while attempting to resolve this matter I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-#### Ext Regards, Allianna M Executive Customer Care Specialist

July 6, Revdex.com of Metro Washington DC & Eastern Pennsylvania John FKennedy Blvd., Suite Philadelphia, PA Re: Case Number: [redacted] Date of Notice: June 20, [redacted] [redacted] Apartment [redacted] Okeechobee, FL [redacted] Dear Sir/Madam: This letter is in response to the above-referenced complaint filed with your organization by [redacted] On June 21, 2017, I spoke with [redacted] to discuss her concerns and apologize for any inconvenience and frustration she may have experienced while attempting to resolve this issue [redacted] confirmed that she received the [redacted] prepaid cardI applied an additional courtesy credit to her accountThe credit was reflected on [redacted] ’s July billing statement I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-#### Regards, Donald G Executive Customer Relations

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to our firm Comcast has provided us with contact information to allow our firm to follwith them directly to secure support if we experience any additional service issues Please accept our gratitude for assisting us to secure the support we needed from Comcast to resolve the service issues we were experiencing Regards, [redacted]

A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

August 21, 2017Revdex.com of Metro Washington DC & Eastern PennsylvaniaJohn FKennedy Blvd., Suite 1330Philadelphia, PA Re: Case Number: [redacted] Date of Notice: August 3, [redacted] Washington, DC ***Dear Sir/Madam:This letter is in response to the above-referenced complaint filed by [redacted] regarding a billing concern On August 8, 2017, I spoke with [redacted] and provided a detailed explanation of the overall bill which included monthly charges, promotional timelines and outstanding balance and prorates [redacted] was subscribed to month Promotional offer for Performance Internet effective from February 11, through February 11, On March 27, 2017, [redacted] was enrolled into a package for Internet Plus effective April 11, through April 11, This service rate does not include equipment, taxes and feesAt the conclusion of the promotion, standard retail rates will apply.On August 8, 2017, a credit was applied to the account for the difference billed for services upon the rate increaseThis credits will not appear on a billing statement as the account was disconnected with an effective date of June 12, [redacted] is aware of the final balance owed which proof of payment is required to avoid any future collection actionsI apologized for any inconvenience and overall experience while attempting to resolve this matterI trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-####Regards,Sherry T.Executive Customer Relation

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Thank you all for your help with this matter Regards, [redacted]

February 15, Revdex.com of Metro Washington DC & Eastern Pennsylvania John FKennedy Blvd., Suite Philadelphia, PA Re: Case Number: [redacted] Date of Notice: January 28, [redacted] [redacted] ***, Apartment [redacted] Seattle, WA [redacted] Dear Sir/Madam: This letter is in response to the above-referenced complaint filed by [redacted] regarding a refund On January 12, 2018, I corresponded with [redacted] via E-Mail and advised that our research has determined this is not a Comcast related issueThe issue referenced by [redacted] would need to be disputed through [redacted] bankPlease refer this matter to the Bank InstitutionI apologize for any inconvenience and overall experience while attempting to resolve this matter I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-#### Extension [redacted] Sincerely, Tina R Executive Customer Relations

June 13, Revdex.com of Metro Washington DC & Eastern PennsylvaniaJohn FKennedy Blvd., Suite 1330Philadelphia, PA Re: Case Number: [redacted] Date of Notice: May 30, [redacted] P.OBox [redacted] Houston, TX ***Dear Sir/Madam:This letter is in response to the above-referenced complaint filed by [redacted] regarding a billing explanation request On May 31, 2017, I spoke with [redacted] and provided a detailed explanation of the overall bill, which included monthly charges, current service package and promotional timelinesOur records indicate [redacted] accepted a month promotional rate for the Internet Plus Choice promotional package effective June 1, 2016, through June 1, Equipment, additional charges, taxes and fees were not included in the promotionDue to the promotional rate expiring on June 1, and advanced billing, [redacted] received a bill generated on May 26, for services reflecting the increased priceThe billing on the account is accurateOn May 29, 2017, [redacted] accepted a month contractual promotional rate for XFINITY Internet Plus effective to May 30, A promotion for the modem rental was also applied to the account effective from May 31, through May 31, Equipment, additional charges, taxes and fees are not included in the promotionAt the conclusion of the promotion, standard retail rates will applyAdditionally, as a courtesy, a one-time credit was applied to the account on May 31, 2017, which will reflect on the June 26, billing statementI apologized for any inconvenience and overall experience while attempting to resolve this matter.I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-####Extension [redacted] .Regards,Tina R.Executive Customer Relations

January 11, 2017Revdex.com of Metro Washington DC & Eastern PennsylvaniaJohn FKennedy Blvd., Suite 1330Philadelphia, PA Re: Case Number: [redacted] Date of Notice: December 28, [redacted] SE Auburn, WA 98002Dear Sir/Madam:This letter is in response to the above-referenced complaint filed by [redacted] regarding service issues.On January 4, 2017, I spoke with Ms [redacted] and confirmed the service issues were resolved by replacing the drop to her residenceA credit was applied on December 29, to the account as a goodwill gestureThe credit will appear on the next billing statement issued on January 15, I apologized for any inconvenience and overall experience while attempting to resolve this matter.I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-#### Extension [redacted] .Regards,Rudy A.Executive Customer Relations

July 13, Revdex.com of Metro Washington DC & Eastern Pennsylvania John FKennedy Blvd., Suite Philadelphia, PA Re: Case Number: [redacted] Date of Notice: July 1, [redacted] [redacted] Addison, IL [redacted] Dear Sir/Madam: This letter is in response to the above-referenced complaint filed by [redacted] regarding promotional rates On July 8, 2016, I spoke with [redacted] via email and a month promotional rate for Performance internet has been applied to the account effective July 8, until July 8, At the conclusion of the promotion, standard retail rates will applyAn apology was extended for any inconvenience experienced while attempting to resolve this matter I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-#### Ext [redacted] Regards, Rashea C Executive Customer Relations