Law Offices of Anton, Gordon & Monje

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] I'm accepting the response at this time, however I still don't appreciate that I have no choice in my internet or cable providerBecause I cannot get service from another vendor I am locked into whatever Xfinity has to offerThanks to everyone involved who resolved this issueSincerely, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sherry communicated effectively with me outside of this forum and honored my requests Thanks for your assistance in resolving this matter Regards, [redacted]

December 27, Revdex.com of Metro Washington DC & Eastern Pennsylvania John FKennedy Blvd., Suite Philadelphia, PA Re: Case Number: [redacted] Date of Notice: December 17, [redacted] [redacted] [redacted] ***, Apartment [redacted] Staunton, VA [redacted] Dear Sir/Madam: This letter is in response to the above-referenced complaint filed by [redacted] , an authorized user, regarding a billing issue On December 19, 2017, I spoke with [redacted] and a credit was applied to the account on December 19, for a credit that was promised by a previous agent that was not applied in fullThe credit will appear on the next billing statement, which will be issued on January 14, I apologized for any inconvenience and overall experience while attempting to resolve this matter I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-#### Regards, Evan J [redacted] Executive Customer Relations

February 5, Revdex.com of Metro Washington DC & Eastern Pennsylvania John F Kennedy Blvd., Suite Philadelphia, PA Case Number: [redacted] Date of Notice: January 22, Re: [redacted] ***, Saint Augustine, FL [redacted] Dear Sir or Madam, This letter is in response to the complaint filed by ** [redacted] received in our office January 22, in regard to their disconnect request Our records reflect that [redacted] is not an authorized user on the account in questionHowever, I spoke with the account holder [redacted] on February 3, and discussed their concerns On February 3, 2016, I spoke with [redacted] and after reviewing the request, we have made the decision to waive the early termination fees associated with the cancellation of the accountThe disconnection was processed with the early termination fee waiver on February 5, with an effective billing date of January 11, I apologized for any inconvenience this many have caused while attempting to resolve this issue I trust that this letter provides your office with the information required in this matterShould you have any questions or need additional information, please contact me at ###-###-#### Regards, Jason M Executive Customer Relations

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me, provided that the "correction" actually means that the amount billed monthly from this point forward is $Please clarify that the correction means that the correct amount will be billed (24.99/mo) from this point forward Regards, [redacted]

October 24, 2016Revdex.com of Metro Washington DC & Eastern PennsylvaniaJohn FKennedy Blvd., Suite 1330Philadelphia, PA Re: Case Number: [redacted] Date of Notice: October 6, [redacted] [redacted] Chicago, IL ***Dear Sir/Madam:This letter is in response to the above-referenced complaint filed by [redacted] regarding a payment dispute On September 6, 2016, I spoke with [redacted] and confirmed on September 2, 2016, [redacted] set up a postdated credit card payment to debit on September 16, Due to an error the payment inadvertently posted to the incorrect account on September 16, On September 3, 2016, [redacted] set up another postdated credit card payment to debit on September 17, The second payment debited on September 17, and posted to [redacted] ’s accountOur records indicate the second payment was reversed back to [redacted] credit card on October 1, The first payment, made on September 16, 2016, was located and applied to [redacted] account on October 5, A credit was applied to the account on October 6, to cover the processing fee and reflected on the October 13, statementI explained that due to [redacted] payments not covering the full balance late fees generated on the accountNo further credits are deemed justifiedI apologized for any inconvenience and overall experience while attempting to resolve this matterI trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-#### Extension [redacted] Regards,Gregory MExecutive Care Specialist

February 28, Revdex.com of Metro Washington DC & Eastern Pennsylvania John FKennedy Blvd., Suite Philadelphia, PA Re: Case Number: [redacted] Date of Notice: February 16, [redacted] [redacted] Sunnyvale, CA [redacted] Dear Sir/Madam: This letter is in response to the above-referenced complaint filed by [redacted] regarding a service disconnection request On February 16, 2018, I spoke with [redacted] and scheduled a disconnection of service effective on that dateI backdated the billing to January 2, as requested which created a credit balanceAn additional credit was applied to his account on February 18, due to the time and frustration [redacted] experienced while attempting to resolve this matterAll credits will appear on the March 16, billing statementI contacted [redacted] on February 20, and provided the above informationI advised him a refund check has been issued and can take seven to ten business days to arriveI apologized for any inconvenience and overall experience while attempting to resolve this matter I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-#### Regards, Thomas S Executive Customer Relations

April 21, Revdex.com of Metro Washington DC & Eastern Pennsylvania John FKennedy Blvd., Suite Philadelphia, PA Re: Case Number: [redacted] Date of Notice: April 9, [redacted] [redacted] Indianapolis, IN, *** Dear Sir/Madam: This letter is in response to the above-referenced complaint filed by [redacted] regarding a billing adjustment After my initial conversation with MrWright on April 10, 2017, I followon April 20, and I explained that an adjustment was applied to the account on April 11, to satisfy the remaining balance of the closed business account The adjustment will appear on the final billing statement and the account is considered satisfied and closed as of April 11, I confirmed that the account was not turned over to third party collectionsI apologized for any inconvenience and overall experience while attempting to resolve this matter I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-#### Regards, John C [redacted] Executive Customer Relations

November 12, Revdex.com of Metro Washington DC & Eastern Pennsylvania John F Kennedy Blvd., Suite Philadelphia, PA Case Number: [redacted] Date of Notice: November 9, Re: [redacted] Ramey, PA [redacted] Dear Sir or Madam, This letter is in response to the complaint by ** [redacted] , received in our office on November 9, in regard to a billing concern I spoke with [redacted] on November 10, 2015, and confirmed [redacted] is currently on a promotional rate for internet service until November 28, I did review several pricing options for downgrading and upgrading service with [redacted] , which she declined I trust that this letter provides your office with the information required in this matterShould you have any questions or need additional information, please contact me at ###-###-#### Regards, Brandon M [redacted] Executive Customer Relations

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me at this timeIf the problem recurs, I will contact [redacted] directly Regards, [redacted] ***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I am hesitant until I actually view next months bill, on both my accounts, to make sure that the correction won't include any surprises.Until then, Nicholas was straight forward and helpful.Thank you so much, [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because:I don't believe my complaint was understood because it was not addressedThe service days my equipment were down had nothing to do with any area outagesA download was started on my equipment which caused it to crashThere was no attempt by any technician to do anything and the problem was fixed by swapping out the equipment againThis has been an ongoing problem with Comcast, when I move into this apartment I was advised by the leasing company that there was an agreement that residents would only use Comcast services AND equipment I had horrible service with Comcast in the past and returned the malfunctioning equipment then to switch to [redacted] **but Comcast required me to pay that balance, which I disagreed with before entering into a new agreementI actually agreed for the $two year agreement which then was billed for $due to a modem rentalAn entire year into the service, I was finally advised I could have gone to [redacted] *** and purchased my own modem and saved this $each month over the next months$Each time my service is interrupted because a payment arrangement can not be extende, I must call tech support because each time it wrecks my equipmentTHen to add insult to injury, I am offered ONE DOLLAR for each day without service but paying the same date as the interruption costs me $ Very unfair Regards, [redacted]

July 19, Revdex.com of Metro Washington DC & Eastern Pennsylvania John FKennedy Blvd., Suite Philadelphia, PA Re: Case Number: [redacted] Date of Notice: July 4, [redacted] Arlington Heights, IL [redacted] Dear Sir/Madam: This letter is in response to the above-referenced complaint filed with your organization by [redacted] regarding a porting concern Comcast’s records indicate that [redacted] requested to port his telephone number to Comcast; however, he never completed Comcast’s Third Party Verification (“TPV”) process [redacted] completed the TPV process and on July 5, 2016, Comcast submitted a Local Service Request to [redacted] to port his telephone number and received a Firm Order Confirmation from ***On July 7, 2016, [redacted] ’s telephone number was successfully activated to Comcast On July 14, 2016, I spoke with [redacted] to discuss his concerns and apologize for any inconvenience and frustration experienced while attempting to resolve this matter [redacted] confirmed his service issues were resolved on July 13, when a Comcast technician replaced inside cable wiring and installed an amplifier to improve the signal levels throughout the homeA credit was applied to [redacted] ’s account for the loss of service and technician visitsSome credits were reflected on [redacted] ’s June billing statementAdditional credits will be reflected on his August billing statement I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-#### Regards, Corey S Executive Customer Relations

January 22, Revdex.com John FKennedy Blvd., Suite Philadelphia, PA Re: [redacted] *** [redacted] Flint, MI *** Revdex.com File Number: [redacted] Date of Notice: January 6, Dear Sir or Madam: This letter is in response to the above-referenced complaint submitted to the Revdex.com by [redacted] *** On January 8, 2018, a service call was completed at [redacted] ***’s residenceThe Comcast technician who was dispatched to [redacted] ***’s residence corrected her service issue by replacing the ground block.On January 9, 2018, a Comcast Executive Customer Relations representative contacted [redacted] to discuss her concerns and apologize for any inconvenience and frustration she may have experienced while attempting to resolve this issue [redacted] confirmed that her services are working satisfactorilyA credit was applied to [redacted] ***’s account for the service issues she experienced from January 6, through January 8, The credit was reflected on her January 16, billing statement Comcast does not “throttle” or otherwise interfere with traffic delivered over its XFINITY Internet service; all data transmitted over XFINITY Internet service is delivered on a “best efforts” basis, regardless of the source or destination of the trafficThere are a number of factors that could be affecting [redacted] ***’s Internet download speeds, including the speed at which the edge provider sending the content transmits, the use of simultaneous download streams in the household, degraded signal quality due to the physical position and range of [redacted] ***’s wireless router, and congestion on Comcast’s or other networks On January 18, 2018, a Comcast Customer Security Assurance technician contacted [redacted] to advise her of the aforementioned information and address any other concernsThe technician provided his direct contact information so that [redacted] can contact him with any additional questions or concerns I trust this letter provides your office with the information required in this matter Sincerely, Customer Security Assurance ###-###-####

May 16, Revdex.com of Metro Washington DC & Eastern Pennsylvania John FKennedy Blvd., Suite Philadelphia, PA Re: Case Number: [redacted] Date of Notice: May 12, [redacted] [redacted] Santa Maria, CA *** Dear Sir/Madam: This letter is in response to the above-referenced complaint filed by [redacted] regarding service issues On May 15, 2017, I corresponded with [redacted] via email and confirmed the service issues were resolved by installing a hot drop and adding a splitter on the tap on May 14, 2017, and confirming speeds with a test modemAdditionally, our investigation verified the slow internet speed issue appears to be a result of [redacted] ’ personal modemThe slow internet speed issue was not present when using the Comcast rental modem installed for testing, and the speed issue returned when [redacted] ’ personal modem was reconnectedI apologized for any inconvenience and overall experience while attempting to resolve this matter I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-#### Ext [redacted] Regards, Melissa P Comcast | Executive Customer Relations

March 1, Revdex.com of Metro Washington DC & Eastern Pennsylvania John F Kennedy Blvd., Suite Philadelphia, PA Case Number: [redacted] Date of Notice: February 21, Re: [redacted] *** [redacted] Plainfield, IL [redacted] Dear Sir or Madam, This letter is in response to the complaint filed by [redacted] ***, received in our office February 21, in regard to a billing explanation request A Comcast representative emailed [redacted] on February 26, and provided a detailed explanation of the overall bill to include the monthly due dateAlso explained that we can only process due date changes for video subscribers [redacted] due dates are currently the thirtieth of each monthA credit was applied to the account on February 26, to cover a month of service and late feesThe credits will appear on the next billing statement, which will generate on March 2, We apologized for any inconvenience and frustration experienced while attempting to resolve this matter I trust that this letter provides your office with the information required in this matterShould you have any questions or need additional information, please contact my colleague, John, at ###-###-#### Regards, Mario S Executive Care Specialist

August 26, Revdex.com of Metro Washington DC & Eastern Pennsylvania John FKennedy Blvd., Suite Philadelphia, PA Re: Case Number: [redacted] Date of Notice: August 17, [redacted] [redacted] Collierville, TN Dear Sir/Madam: This letter is in response to the above-referenced complaint filed by [redacted] regarding billing explanation request On August 25, 2016, I advised [redacted] that Comcast has determined that the modem linked to his account is Comcast ownedWe would be unable to change the billing status of the accountI apologized for any inconvenience this may have caused I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-#### Regards, Joseph H Executive Customer Relations

March 3, Revdex.com of Metro Washington DC & Eastern Pennsylvania John FKennedy Blvd., Suite Philadelphia, PA Re: Case Number: [redacted] Date of Notice: February 22, [redacted] [redacted] Miami, FL [redacted] Dear Sir/Madam: This letter is in response to the above-referenced complaint filed by [redacted] regarding a billing issue On March 3, 2017, I spoke with [redacted] and a credit was applied to the account on March 1, to honor the day money back guaranteeI confirmed that the account was disconnected on January 16, within days of activation The credit will appear on the final billing statement, which will be issued on March 16, I apologized for any inconvenience and overall experience while attempting to resolve this matter I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-#### Regards, Diane D Executive Customer Relations

January 9, Revdex.com of Metro Washington DC & Eastern Pennsylvania John FKennedy Blvd., Suite Philadelphia, PA Re: Case Number: [redacted] Date of Notice: December 23, [redacted] [redacted] Circle Franklin, TN Dear Sir/Madam: This letter is in response to the above-referenced complaint filed by [redacted] regarding a collection notice I made several attempts to contact Mr [redacted] using all available contact methodsWhile my attempts were unsuccessful, our records indicate that Mr [redacted] activated service on October 14, and received a promotional rate for Digital Preferred Double Play serviceOn July 30, 2015, the service was transferred and a new promotional rate was appliedThe account was disconnected effective July 30, 2015, and a prorated credit was generated for unused service through August 14, On August 31, 2015, a refund was issued for the credit balance On July 29, 2015, the new account was activated under the new promotional rate for Digital Preferred Double Play serviceOn November 5, 2015, a credit was issued as a courtesy to honor the promotional rate, and was reflected on the November 15, billing statementAs a goodwill gesture, a credit was applied to the account on December 23, to clear the outstanding balanceThere currently is no balance due on the account and the collection agency has been notified as of December 27, Accordingly, Mr [redacted] should receive a confirmation letter from the collection agency within business daysI apologize for any inconvenience and overall experience while attempting to resolve this matter I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-#### Regards, Patrick H Executive Customer Relations