Law Offices of Anton, Gordon & Monje

June 10, 2016Revdex.com of Metro Washington DC & Eastern PennsylvaniaJohn F Kennedy Blvd., Suite 1330Philadelphia, PA Re: Case Number: [redacted] Date of Notice: May 11, [redacted] [redacted] *** Roland, AR [redacted] Dear Sir or Madam:This letter is in response to the complaint filed by [redacted] , which was received by our office May 11, regarding a billing I spoke with [redacted] on June 8, to discuss his concernsThe account was disconnected for non-payment on May 25, 2016, generating a credit prorate that appeared on the June 1, billing statementOur records indicate all payments received by Comcast have been posted to the account and the last payment received was made on March 6, The full balance due each month has not been received causing a carryover balance to appear on each statementThe billing is correctAs a courtesy, a credit was applied to [redacted] ’s account May 31, and appeared on the June 1, billing statementAn additional courtesy credit was applied to [redacted] ’s account on June 8, 2016, as the account is disconnected it will not appear on a billing statementIf [redacted] elects to restart his Comcast service the remaining past due balance is requiredAdditionally, [redacted] would not be eligible for any promotional rate or discountI apologize for any inconvenience and frustrations [redacted] may have experienced while addressing this issue.I trust that this letter provides your office with the information required in this matterShould you have any questions or need additional information, please contact me at [redacted] .Regards,Miguel CExecutive Customer Relations

February 8, 2017Revdex.com of Metro Washington DC & Eastern PennsylvaniaJohn FKennedy Blvd., Suite 1330Philadelphia, PA Re: Case Number: [redacted] Date of Notice: January 20, [redacted] Boca Raton, FL ***Dear Sir/Madam:This letter is in response to the above-referenced complaint filed by [redacted] regarding a billing issueOn February 8, 2017, I spoke with [redacted] and a credit was applied to the account on February 8, to offset billing for a zero balance statementThe credit will appear on the final billing statement, which will be issued March 21, I apologized for any inconvenience and overall experience while attempting to resolve this matter.I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-#### Regards,Chango B.Executive Support Analyst

----- Forwarded message ----------From: Revdex.com of Metro Washington DCDate: Wed, Apr 26, at 8:AMSubject: Fwd: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint # [redacted] .To: [redacted] < [redacted] @myRevdex.com.org>Sincerely,Revdex.com Customer Service Team---------- Forwarded message ----------From: [redacted] < [redacted] @***.net>Date: Tue, Apr 25, at 6:PMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint # [redacted] .To: Revdex.com couldn't get to your e-mailthey took the $off my billso everything is o k[redacted]

June 9, 2016Revdex.com of Metro Washington DC & Eastern PennsylvaniaJohn F Kennedy Blvd., Suite 1330Philadelphia, PA 19103Re: Case Number: [redacted] Date of Notice: May 31, [redacted] Denver, CO [redacted] Dear Sir or Madam:This letter is in response to the complaint filed by ** [redacted] , which was received by our office June 1, regarding automatic bank account withdrawals.On June 6, 2016, I spoke with [redacted] and confirmed that her account has been set up with automatic payments since November 26, Unfortunately, I am unable to provide the requested information to her bank, as I am unable to confirm this was a Comcast errorThe automatic payment withdrawal service has been cancelledA payment arrangement has been extended allowing [redacted] ’s account to stay active until June 15, 2016, at which time, [redacted] has agreed to make payment of the past due balance at the local payment center in her area.I trust that this letter provides your office with the information required in this matterShould you have any questions or need additional information, please contact me at ###-###-#### Regards, [redacted] **Executive Customer Relations

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

July 11, 2016Revdex.com of Metro Washington DC & Eastern PennsylvaniaJohn FKennedy Blvd., Suite 1330Philadelphia, PA Re: Case Number: [redacted] Date of Notice: June 28, [redacted] ***Punta Gorda, FL [redacted] Dear Sir/Madam:This letter is in response to the above-referenced complaint filed by [redacted] [redacted] regarding a service disconnection request On June 29, 2016, I spoke with [redacted] and scheduled a disconnection of service effective June 24, as requested I explained that the disconnection of service generated a prorated credit leaving the account with a final credit balance I explained that a refund check will be mailed within 4-weeks and I will follow up on August 03, to confirm receipt of refund I apologized for any inconvenience experienced attempting to resolve this matter I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-####Regards,Richard CExecutive Customer Relations

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meHowever, I have not yet seen an updated bill statement since I have spoken with Comcast a few weeks ago, so I will have to wait for my next statement in order to determine whether or not the problem has indeed been taken care of as they promised Regards, [redacted] ***

November 23, Revdex.com of Metro Washington DC & Eastern Pennsylvania John F Kennedy Blvd., Suite Philadelphia, PA Case Number: [redacted] Date of Notice: November 16, Re: [redacted] [redacted] New Castle, IN [redacted] Dear Sir/Madam: This letter is in response to the complaint filed by [redacted] ***, received in our office November 17, regarding a billing and service concern A Comcast representative spoke with [redacted] on November 17, and discussed the above referenced concernsA service appointment was completed on November 18, where the technician relocated the modem within the residence and replaced inside connectorsAccordingly, [redacted] was assessed a service visit fee for the completed service appointmentA follow up call was placed to [redacted] on November 20, where he confirmed his service concern was resolved In an effort to resolve [redacted] ***’s concern, a credit for two service visit fees was applied to the account on November 20, This credit will be reflected on the billing statement dated December 7, Further review reflects credits for the service interruption were applied to [redacted] ***’s account on November 3, and November 5, These credits were reflected on the billing statement dated November 7, An apology was provided to [redacted] for any inconvenience this concern may have cause I trust that this letter provides your office with the information required in this matterShould you have any questions or need additional information, please contact Avery at ###-###-#### Regards, Andrea B [redacted] Executive Customer Care Specialist

July 7, Revdex.com of Metro Washington DC & Eastern Pennsylvania John FKennedy Blvd., Suite Philadelphia, PA Case Number: [redacted] Date of Notice: June 28, Re: [redacted] [redacted] Pittsburgh, PA [redacted] Dear Sir/Madam: This letter is in response to the above-referenced complaint filed by [redacted] regarding a service issue Our records reflect that [redacted] is not an authorized user on the account in question [redacted] would need to be added to the account as an authorized user by the account holder before any account information can be discussed and/or releasedHowever, I spoke with the account holder on June 28, and discussed their concerns I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-#### Regards, Darin T [redacted] Executive Customer Relations

April 17, Revdex.com of Metro Washington DC & Eastern PennsylvaniaJohn FKennedy Blvd., Suite 1330Philadelphia, PA Re: Case Number: [redacted] Date of Notice: March 31, [redacted] Hudsonville, MI ***Dear Sir/Madam:This letter is in response to the above-referenced complaint filed by [redacted] regarding a billing explanation request On April 7, 2017, I spoke with [redacted] and confirmed he is using a customer owned modemEffective March 31, 2017, a change of service was processed and the modem rental fee was removed from [redacted] ’s accountAs a courtesy, a Starz promotional discount was to the account effective April 7, through July 7, On July 8, 2017, retail rates will applyI apologized for any inconvenience and overall experience while attempting to resolve this matterI trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-#### Extension [redacted] Regards,Avery H.Executive Customer Care Specialist

January 13, Revdex.com of Metro Washington DC & Eastern Pennsylvania John FKennedy Blvd., Suite Philadelphia, PA Re: Case Number: [redacted] Date of Notice: December 30, [redacted] * [redacted] [redacted] Drive Aurora, IL Dear Sir/Madam: This letter is in response to the above-referenced complaint filed by [redacted] regarding a promotion request On January 3, 2017, I spoke with Mr [redacted] and advised the 12-month promotion for the XFINITY Extreme Internet service applies to new customers onlyAs a current customer, we are unable to provide the requested promotion which is why he was unable to add the promotion online and with a sales representative over the phoneA 12-month promotion for the XFINITY Blast internet along with the increased Extreme tier at retail rate was applied to the account effective January 3, through to January 3, 2018, at which time retail rate will apply Our records confirm that during the video service removal on December 12, 2016, a system error caused an installation charge to be added to the accountA credit was applied to the account on January 3, to cover the invalid installation charge and will reflect on the January 24, billing statementI apologized for any inconvenience and overall experience while attempting to resolve this matter I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-#### extension [redacted] Regards, Gregory M Executive Care Specialist

September 29, 2016Revdex.com of Metro Washington DC & Eastern PennsylvaniaJohn FKennedy Blvd., Suite 1330Philadelphia, PA Re: Case Number: [redacted] Date of Notice: September 15, [redacted] Southgate, MI ***Dear Sir/Madam:This letter is in response to the above-referenced complaint filed by [redacted] regarding a billing concern On September 15, 2016, I spoke with [redacted] and advised effective August 28, 2016, Comcast transitioned [redacted] account to a new billing system which changed the account numberOur records indicate [redacted] ’ payment was processed to the previous account number rather than the new account numberOn September 14, 2016, [redacted] ’ payment was processed to the correct accountAdditionally, a credit was applied to the account on September 14, for a late feeAs a courtesy, an additional credit was applied to the account on September 15, The credits will reflect on the next billing statement dated October 4, I apologized for any inconvenience experienced while attempting to resolve this matterI trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-#### Extension # [redacted] Regards,Heather MExecutive Customer Care Specialist

August 21, 2017Revdex.com of Metro Washington DC & Eastern PennsylvaniaJohn FKennedy Blvd., Suite 1330Philadelphia, PA Re: Case Number: [redacted] Date of Notice: August 8, [redacted] East Vandergrift, PA ***Dear Sir/Madam:This letter is in response to the above-referenced complaint filed by [redacted] regarding property damage.On August 17, 2017, I spoke with [redacted] , an authorized user and confirmed that the damages were repaired as of August 16, As a courtesy, a credit was applied to the account and an additional credit was applied for three reactivation fees on August 17, This credit will reflect on the September 11, billing statementI apologized for any inconvenience and overall experience while attempting to resolve this matter.I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-#### Regards,Christina D.Executive Customer Relations

January, 24, Revdex.com of Metro Washington DC & Eastern Pennsylvania John FKennedy Blvd., Suite Philadelphia, PA Re: Case Number: [redacted] Date of Notice: January 10, [redacted] [redacted] [redacted] Arlington, VA, [redacted] Dear Sir/Madam: This letter is in response to the above-referenced complaint filed by [redacted] regarding service issues On January 11, 2017, I spoke with [redacted] to address the service issuesI escalated the issues to our local maintenance department on January 11, On January 15, 2017, our maintenance group addressed the concerns by repairing an aerial feeder line, replacing amplifiers and cable connectors, and adjusting signal levels at our plantI apologized for any inconvenience and overall experience while attempting to resolve this matter I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-#### Regards, Joseph S [redacted] Enterprise Escalations

May 6, Revdex.com of Metro Washington DC & Eastern Pennsylvania John F Kennedy Blvd., Suite Philadelphia, PA Case Number: [redacted] Date of Notice: April 28, Re: [redacted] [redacted] Wallington, NJ [redacted] Dear Sir or Madam, This letter is in response to the complaint filed by *** [redacted] , received in our office April 28, in regard to billing concerns I spoke with *** [redacted] on May 3, and an explanation concerning responsibility for early termination fees has been providedI explained that on June 4, a Comcast representative spoke to [redacted] which at that time, provided a package that consisted of a contract agreementA credit was applied to the account on May 5, for the remaining balanceThe credit will appear on the next billing statement, which will be issued on May 16, I trust that this letter provides your office with the information required in this matterShould you have any questions or need additional information, please contact me at ###-###-####, Monday through Friday, between the hours of 10:am and 6:pm Regards, Patricia C [redacted] Comcast Executive Customer Relations

November 18, Revdex.com of Metro Washington DC & Eastern Pennsylvania John FKennedy Blvd., Suite Philadelphia, PA Re: Case Number: [redacted] Date of Notice: November 2, [redacted] [redacted] Moundsville, WV [redacted] Dear Sir/Madam: This letter is in response to the above-referenced complaint filed by [redacted] regarding service issues On November 4, 2016, the construction department at Comcast completed a survey of the residenceIn order to make the residence serviceable, it requires an estimated feet of new coaxial cable, and new pole attachmentIt is estimated that the construction will take approximately days to complete On November 7, 2016, I contacted [redacted] ***, explaining the results of the survey [redacted] verified that she wished to proceed with the required work to receive Comcast services and understands the estimated days for project completionI apologized for any inconvenience and overall experience while attempting to resolve this matter I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-#### Regards, Ronda Z [redacted] Executive Customer Relations

September 25, 2017Revdex.com of Metro Washington DC & Eastern PennsylvaniaJohn FKennedy Blvd., Suite 1330Philadelphia, PA Re: Case Number: [redacted] Date of Notice: September 7, [redacted] [redacted] Chicago, IL ***Dear Sir/Madam:This letter is in response to the above-referenced complaint filed by [redacted] regarding an unauthorized payment I made several attempts to contact ** [redacted] using all available contact methodsWhile my attempts were unsuccessful, ** [redacted] would need to dispute any unauthorized payments with his banking institution and Comcast does not provide credit for unauthorized payments or fees assigned by his banking institutionI apologize for any inconvenience and overall experience while attempting to resolve this matter.I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-#### Extension [redacted] .Regards,Rashea C.Executive Care Specialist

February 1, Revdex.com of Metro Washington DC & Eastern Pennsylvania John FKennedy Blvd., Suite Philadelphia, PA Re: Case Number: [redacted] Date of Notice: January 28, [redacted] [redacted] Boulevard Pooler, GA Dear Sir/Madam: This letter is in response to the above-referenced complaint filed by [redacted] regarding unauthorized credit inquiries On January 30, 2018, I spoke with Ms [redacted] to discuss her credit screening concernsA review of the account confirms two credit inquiry screenings were completed in error on August 17, in an attempt to process a transfer of servicesAn additional credit screening was completed in error on August 24, The credit bureau [redacted] has been notified as of January 30, and Ms [redacted] should receive a confirmation letter from the collection agency and [redacted] credit bureau within business daysMs [redacted] was also advised that [redacted] reserves the right to approve or deny the removal requestI apologized for any inconvenience and overall experience while attempting to resolve this matter I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-#### Regards, Deidra H Executive Customer Relations

July 19, 2017Revdex.com of Metro Washington DC & Eastern PennsylvaniaJohn FKennedy Blvd., Suite 1330Philadelphia, PA Re: Case Number: [redacted] Date of Notice: July 4, [redacted] Henrico, VA ***Dear Sir/Madam:This letter is in response to the above-referenced complaint filed by [redacted] regarding a service disconnection request On July 18, 2017, I spoke with [redacted] and confirmed his account has been disconnected with an effective date of June 17, As a courtesy, a credit was applied to the account on July 5, to waive the early termination feeNo further billing statements will be issued as the final statement has been mailedThe account has been closed with a zero balanceOn July 18, [redacted] ***’s confirmed he received a refund back to his credit cardI apologized for any inconvenience and overall experience while attempting to resolve this matter.I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-#### Regards,Darlene P.Executive Customer Relation

May 12, Revdex.com of Metro Washington DC & Eastern Pennsylvania John F Kennedy Blvd., Suite Philadelphia, PA Case Number: [redacted] Date of Notice: April 28, Re: [redacted] [redacted] Unit [redacted] Chicago, IL [redacted] Dear Sir or Madam, This letter is in response to the complaint filed by ** [redacted] ***, received in our office April 28, 2016, in regard to a promotional offer concern Comcast records indicate on April 27, 2016, [redacted] contacted our office regarding a promotional offer for our Performance Starter Internet service that she saw displayed her areaEven though [redacted] did not contact the number on the advertisement to receive the offer, the representative did provide correct information regarding the offer informing her that it was not for her current service, Performance Internet Contact was made with [redacted] on April 28, to discuss her concern and apologize for any inconvenience or frustration experienced in attempting to have her concern addressedAs a courtesy, [redacted] was offered a month promotion for the current level of service she subscribes to effective April 28, through April 27, When the promotion expires regular rates will apply I trust that this letter provides your office with the information required in this matterShould you have any questions or need additional information, please contact me at ###-###-#### Regards, Jeremy C [redacted] Regulatory Compliance Specialist