Law Offices of Anton, Gordon & Monje

June 13, 2017 Revdex.com of Metro Washington DC & Eastern PennsylvaniaJohn FKennedy Blvd., Suite 1330Philadelphia, PA 19103 Re: Case Number: *** Date of Notice: May 30, *** *** P.OBox *** Houston, TX ***Dear Sir/Madam:This letter is in response to the
above-referenced complaint filed by *** *** regarding a billing explanation request On May 31, 2017, I spoke with *** *** and provided a detailed explanation of the overall bill, which included monthly charges, current service package and promotional timelinesOur records indicate *** *** accepted a month promotional rate for the Internet Plus Choice promotional package effective June 1, 2016, through June 1, Equipment, additional charges, taxes and fees were not included in the promotionDue to the promotional rate expiring on June 1, and advanced billing, *** *** received a bill generated on May 26, for services reflecting the increased priceThe billing on the account is accurate. On May 29, 2017, *** *** accepted a month contractual promotional rate for XFINITY Internet Plus effective to May 30, A promotion for the modem rental was also applied to the account effective from May 31, through May 31, Equipment, additional charges, taxes and fees are not included in the promotionAt the conclusion of the promotion, standard retail rates will apply. Additionally, as a courtesy, a one-time credit was applied to the account on May 31, 2017, which will reflect on the June 26, billing statementI apologized for any inconvenience and overall experience while attempting to resolve this matter.I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-####Extension ***.Regards,Tina R.Executive Customer Relations

June 29,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John FKennedy Blvd., Suite
Philadelphia, PA
Re: Case Number: *** Date of Notice: June 14,
*** ** *** *** *** *** *** *** *** Muskegon, MI ***
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by *** ** *** regarding a billing concern
I made several attempts to contact *** *** using all available contact methodsWhile my attempts were unsuccessful, our records indicate on April 15, 2017, *** *** reported interruptions with his servicesIt was confirmed an intermittent area wide outage was causing the service interruptions
On April 20, 2017, a network technician diagnosed and resolved the issue by adjusting signal levels within the service nodeOn May 2, 2017, a credit was applied to his account for days of service interruptions
I confirmed *** *** is enrolled in a month promotional offer with an agreement for the XF Preferred Triple Play plus a modem rental fee, effective May 5, to May 5, On billing statements generated December 22, to June 22, 2017, *** *** has been assessed a monthly late fee due to an unpaid balanceIn addition, *** *** has been assessed reactivation fees when his service was interrupted for non-payment
In an effort to reach a satisfactory resolution, on June 22, 2017, I applied a one-time courtesy credit to his account for late fees and reactivation fees receivedAn additional credit was applied for a payment processing fee received on May 20, and his previous service interruptions
The credit will reflect on the next billing statement generated June 22, On June 22, 2017, a letter was mailed to *** *** to advise him of the above aforementioned informationI apologized for any inconvenience and overall experience while attempting to resolve this matter
I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-####, Extension ***
Regards,
Heather M
Executive Customer Care Specialist

March 27,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John FKennedy Blvd., Suite
Philadelphia, PA
Re: Case Number: ***
Date of Notice: March 20,
*** ***
*** *** *** *** *** * Washington, DC ***
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by *** *** regarding service issues
On March 23, 2018, I spoke with *** *** and confirmed the service was working correctlyOn March 22, 2018, an appointment was scheduled and completed with a technician replacing the drop connector and drop splitterOn March 23, 2018, a credit was applied to the account for the service issues and will appear on the next billing statement issued on April 12, I apologized for any inconvenience and overall experience while attempting to resolve this matter
I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-####
Regards,
Sherry T
Executive Customer Relations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

February 7,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John FKennedy Blvd., Suite
Philadelphia, PA
Re: Case Number: *** Date of Notice: January 27,
*** ***
** *** *** ***
Lake Wales, FL ***
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by *** *** regarding Xfinity service
I made several attempts to contact *** *** using all available contact methodsWhile my attempts were unsuccessful, our records indicate that an appointment for installation of service was scheduled for February 11,
Contact with *** *** is necessary in order to address her additional concernsI apologize for any inconvenience and overall experience while attempting to resolve this matter
I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-####
Regards,
Crystal H
Executive Customer Relations

January 18,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John F Kennedy Blvd., Suite
Philadelphia, PA
Case Number: ***
Date of Notice: January 13,
Re: ***
***
*** * *** *** Baltimore, MD ***
Dear Sir or Madam,
This letter is in response to the complaint filed by *** ***, received in our office January 13, in regard to receiving promotional rates
I spoke with *** *** on January 15, and a twelve month promotional rate for a free DVR and HD Technology Fee has been applied to the account effective January 15, as a onetime courtesyThe promotion will expire February 9, At the conclusion of the promotion, standard retail rates will applyA credit was applied to the account on January 12, and January 15, for DVR equipment and HD Technology Fees from November 10, through January 15, The credit will appear on the January 31, billing statement
An apology qas provided for any inconvenience experienced in attempting to resolve this matter
I trust that this letter provides your office with the information required in this matterShould you have any questions or need additional information, please contact me at ###-###-####
Regards,
Darlene P*** Comcast Cable Communications, LLC

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me only if I do not owe anymore money for March or April I accept this resolution
Regards,
*** ***

April 18, 2018Revdex.com of Metro Washington DC & Eastern PennsylvaniaJohn FKennedy Blvd., Suite 1330Philadelphia, PA 19103 Re: Case Number: *** Date of Notice: April 5, 2018
*** *** ** *** *** ***, Apartment *** Baltimore, MD ***Dear Sir/Madam:This letter is in response to the above-referenced inquiry submitted to your office by *** ***, who is an authorized user on *** ***’ Comcast account.Comcast’s records indicate that an error occurred during the transfer of *** ***’ servicesThe original number (ending in ***) was disassociated from the account, and telephone number (ending in ***) was assigned as the primary native number. On April 9, 2018, the error was corrected and the original number was re-associated as the primary telephone number on the ***’ Comcast account. On April 13, 2018, I spoke with *** to advise him of the aforementioned information and apologize for the inconvenience he experienced while attempting to resolve this issueIn addition, I confirmed that ***’ services are working to his satisfaction. I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-####.Regards,Sherry T.Executive Customer Relations

Please see attached response