Law Offices of Anton, Gordon & Monje

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because: the details of "facts" as discussed in the reply are totally inaccurateNo call was refusedThe technician did come, fix the problem, and leaveI was without service for a period of timeOriginally, Iowa told that a technician was not available for weeks.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

January 18,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John F Kennedy Blvd., Suite
Philadelphia, PA
Case Number: ***
Date of Notice: January 13,
Re: ***
***
*** * *** *** Baltimore, MD ***
Dear Sir or Madam,
This letter is in response to the complaint filed by *** ***, received in our office January 13, in regard to receiving promotional rates
I spoke with *** *** on January 15, and a twelve month promotional rate for a free DVR and HD Technology Fee has been applied to the account effective January 15, as a onetime courtesyThe promotion will expire February 9, At the conclusion of the promotion, standard retail rates will applyA credit was applied to the account on January 12, and January 15, for DVR equipment and HD Technology Fees from November 10, through January 15, The credit will appear on the January 31, billing statement
An apology qas provided for any inconvenience experienced in attempting to resolve this matter
I trust that this letter provides your office with the information required in this matterShould you have any questions or need additional information, please contact me at ###-###-####
Regards,
Darlene P*** Comcast Cable Communications, LLC

February 7,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John FKennedy Blvd., Suite
Philadelphia, PA
Re: Case Number: *** Date of Notice: January 27,
*** ***
** *** *** ***
Lake Wales, FL ***
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by *** *** regarding Xfinity service
I made several attempts to contact *** *** using all available contact methodsWhile my attempts were unsuccessful, our records indicate that an appointment for installation of service was scheduled for February 11,
Contact with *** *** is necessary in order to address her additional concernsI apologize for any inconvenience and overall experience while attempting to resolve this matter
I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-####
Regards,
Crystal H
Executive Customer Relations

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me only if I do not owe anymore money for March or April I accept this resolution
Regards,
*** ***

Please see attached response

April 18, 2018Revdex.com of Metro Washington DC & Eastern PennsylvaniaJohn FKennedy Blvd., Suite 1330Philadelphia, PA 19103 Re: Case Number: *** Date of Notice: April 5, 2018
*** *** ** *** *** ***, Apartment *** Baltimore, MD ***Dear Sir/Madam:This letter is in response to the above-referenced inquiry submitted to your office by *** ***, who is an authorized user on *** ***’ Comcast account.Comcast’s records indicate that an error occurred during the transfer of *** ***’ servicesThe original number (ending in ***) was disassociated from the account, and telephone number (ending in ***) was assigned as the primary native number. On April 9, 2018, the error was corrected and the original number was re-associated as the primary telephone number on the ***’ Comcast account. On April 13, 2018, I spoke with *** to advise him of the aforementioned information and apologize for the inconvenience he experienced while attempting to resolve this issueIn addition, I confirmed that ***’ services are working to his satisfaction. I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-####.Regards,Sherry T.Executive Customer Relations