Law Offices of Anton, Gordon & Monje

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

October 17,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John FKennedy Blvd., Suite
Philadelphia, PA
Re: Case Number: *** Date of Notice: October 3,
*** ***
*** ** *** *** *** * Niles, IL ***
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by *** *** regarding a reconnection request
On October 9, 2017, I spoke with *** *** ***, an authorized user on the account, and explained our records indicate on August 8, 2017, the account was suspended for non-payment due to the past due balance for services renderedOn September 17, 2017, *** *** made a payment satisfying the past due balance, however the agent inadvertently did not waive the early termination fee and reconnect the account after the payment was processed
On October 9, 2017, a credit was applied to the account to waive the early termination feeAdditionally, on October 9, 2017, the account was reconnected at *** *** requestThe applied credit reflected on the billing statement dated October 9, *** *** was not billed for the service during the time the account was suspended, as such no additional credit is warrantedI apologized for any inconvenience and overall experience while attempting to resolve this matter
I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-#### Extension ***
Regards,Gregory M.Executive Care Specialist

November 25,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John FKennedy Blvd., Suite
Philadelphia, PA
Re: Case Number: *** Date of Notice: November 11,
*** ***
*** *** *** *** ***
San Mateo, CA ***
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by *** *** regarding a billing issue
On November 21, 2016, I spoke with *** *** and advised a credit was applied to the account on November 14, for the credit previously promisedThe credit will appear on the billing statement dated November 26, I explained to *** *** that the billing on the account is accurate and no additional credit is dueI apologized for any inconvenience and overall experience while attempting to resolve this matter
I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-####
Regards,
Tanisha F
Executive Customer Relations

November 18,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John FKennedy Blvd., Suite
Philadelphia, PA
Re: Case Number: ***
Date of Notice: October 31,
*** *** *** *** *** ***
Arlington, TN ***
Dear Sir/Madam:
This
letter is in response to the above-referenced complaint filed by authorized user *** *** regarding a billing concern
On November 3, 2016, I spoke with *** *** and provided an explanation regarding the current promotional rateThe account converted to a new billing system on March 15, which generated a new account number
However, the promotional rate is still reflected as offeredRecords indicate *** *** accepted a months promotional rate including XPreferred Plus Triple Play service effective December 30, through December 30, On December 9, and December 30, additional monthly credits were applied reducing the overall pricing both for a period of months, and are reflected through the current billing statement
DVR service was applied at a discounted rate on July 4, for a period of months which expired as of July 4, at which time regular rates were appliedAs a courtesy, a credit was applied to the account on November 3, which will reflect on the November 22, billing statementAn additional monthly credit was applied effective November 21, through December 21, Promotional rates do not include equipment charges, taxes or fees
At the conclusion, standard retail rates will applyI apologized for any inconvenience and overall experience while attempting to resolve this matter
I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-####
Regards,
Patrick H
Executive Customer Relation

November 1,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John FKennedy Blvd., Suite
Philadelphia, PA
Re: Case Number: ***
Date of Notice: October 21,
*** ** *** *** *** *** Eastpoint, MI ***
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by *** ** ***
Upon receiving this complaint, our Comcast Security Team spoke to *** *** and conducted an investigation into her reported concernsComcast takes the reported allegations very seriously and after thorough review we were not able to substantiate *** *** reported claimsComcast records confirm the employee in question never accessed *** *** currently disconnected Comcast accountAdditionally, review of our phone records do not reflect any contact or contact attempts made by our employee to the phone numbers *** *** provided our Security Investigator
I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me ###-###-####
Regards,
Anthony R
Regulatory Lead
###-###-####

May 30,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John FKennedy Blvd., Suite
Philadelphia, PA
Re: Case Number: ***
Date of Notice: May 16,
*** *** *** *** *** Fishers, IN ***
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by *** *** regarding service issues
On May 18, 2017, I spoke with *** *** and confirmed the service issues were resolved during the May 18, service visit wherein a technician replaced the underground cable from the pedestal to the residenceCompany records confirm the cable line was buried on May 25,
Credits were applied to the account on May 17, as well as on May 18, for the service related and for an installation fee received on March 27, The credits will reflect on the May 23, billing statementMy attempts to follow up with *** *** to confirm satisfaction have been unsuccessfulOn May 25, 2017, a letter was sent via U.Smail to advise *** *** of the aforementioned informationI apologized for any inconvenience and overall experience while attempting to resolve this matter
I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-#### Extension ***
Regards,
Avery H
Executive Customer Care Specialist

September 27,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John FKennedy Blvd., Suite
Philadelphia, PA
Re: Case Number: *** Date of Notice: September 13,
*** ** ***
*** *** *** *** ** Trenton, Michigan ***
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by *** *** regarding a billing concern
On September 20, 2016, I corresponded with *** *** via e-mail and provided an explanation regarding the current promotional rate, duration of the promotion as well as the monthly rate after the promotion endsAfter a review of our records, it was verified that the account was subscribed to the Digital Starter Double Play Bundle at a monthly rate higher than expectedA month contractual promotional rate for the Digital Starter Double Play was applied to the account effective September 20, through to September 20, The promotional rate does not included the HD technology fee, the modem rental or taxes and fees
As a courtesy, a credit was applied to the account on September 20, 2016, for the price difference paid between the two packagesThe change of service and credit will be reflected on the next billing statement generated on October 7, I apologized for any inconvenience and overall experience while attempting to resolve this matter
I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-####-***
Regards,
Andrea B
Executive Customer Care Specialist

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. However, as a customer of nearly years, I find it unacceptable that when a rep from their corporate office calls, and you call back, you get voice mail. Then the rep calls back hours later. Sorry, but I have a job, and am unable to sit by the phone for hours at a time for a rep to call back. They need to hire more phone reps.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is inadequate but acceptable I'm reserving rights to pursue Comcast over programming marketing deception with a local attorney
Regards,
*** ***

January 20, 2017Revdex.com of Metro Washington DC & Eastern PennsylvaniaJohn FKennedy Blvd., Suite 1330Philadelphia, PA Re: Case Number: *** Date of Notice: January 6, 2017***
*** ** *** ***Bridgewater, VA ***Dear Sir/Madam:This letter is in response to the above-referenced complaint filed by *** *** *** regarding Xfinity service.On January 9, 2017, I spoke with *** *** to discuss her concernsOur records indicate that Digital Preferred Tier service was added to the account on December 2, *** *** was billed for Digital Preferred Tier service prorated from December 2, to January 5, and a month in advance from January 6, to February 5, A credit was applied to the account after Digital Preferred Tier was added to the account on December 2, and appeared on the December 23, billing statement.Additionally, our records indicate a payment was made from *** ***’s account on December 9, An additional payment was processed on December 17, due the *** *** being enrolled in the autopay serviceOn January 9, 2017, Digital Preferred Tier service was removed from the account which generated a prorate credit for the Digital Preferred Tier from January 9, to February 5, On January 9, 2017, a final credit was applied to the account for the Digital Preferred Tier bill adjustment and inconvenienceThis credit will appear on their billing statement dated January 23, I apologized for any inconvenience and overall experience while attempting to resolve this matter.I trust this letter provides your office with information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-####.Sincerely,Maria Fe T.Executive Customer Relations

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:I had recurrent problems with connection over the past months without resolutionI could have pushed harder, but it's a hassle and I had other prioritiesThe latest visit seems to have completely fixed the issue
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

February 1,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John FKennedy Blvd., Suite
Philadelphia, PA
Re: Case Number: *** Date of Notice: January 26,
*** ** ***
*** *** *** Smith Creek, MI ***
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by *** *** regarding a bill concern
On January 27, 2017, I spoke with *** *** and discussed her concernIn review of *** ***’s account, our records reflect that *** ***’s customer owned modem was added to his account on August 23, 2016, but was not properly coded as a customer ownedThis error caused a modem lease fee to be added to *** ***’s account on October 14, To correct the billing, the modem lease fee was removed from the account on November 26, 2016, however the coding of the modem was not changed to customer owned at the timeOn January 27, 2017, I corrected the coding of the modemIn addition, I applied a credit to *** ***’s account to cover the full time frame he was billed for the modem in errorThe credit will reflect on *** ***’s billing statement dated February 18, I apologized for any inconvenience and overall experience while attempting to resolve this matter
I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-####, ext***
Regards,
Heather M
Executive Customer Care Specialist

August 29, 2016Revdex.com of Metro Washington DC & Eastern PennsylvaniaJohn FKennedy Blvd., Suite 1330Philadelphia, PA 19103 Re: Case Number: *** Date of Notice: August 12, 2016*** *** *** ** *** *** Aurora, CO ***Dear Sir/Madam:This letter is in response to the
above-referenced complaint filed by *** *** regarding a refund On August 17, 2016, I spoke with *** *** and advised the refund was applied to their current account on August 17, and the credit will appear on the billing statement dated September 9, I apologized for any inconvenience experienced while attempting to resolve this matter.I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-####, Extension ***.Regards,Lindsay H.Executive Customer Relations

May 17,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John F Kennedy Blvd., Suite
Philadelphia, PA
Case Number: ***
Date of Notice: May 10,
Re: *** * ***
*** *** ***
Noblesville, Indiana ***
Dear Sir or Madam,
This letter is in response to the complaint filed by *** *** received in our office May 10, referencing a billing adjustment
On May 16, 2016, a Comcast representative corresponded with *** *** via email to discuss and addressed this matterA credit was applied to the account on May 10, waiving the installation chargeThe credit will appear on the June 7, billing statementAn apology was extended for any inconvenience experienced attempting to further discuss this matter
I trust that this letter provides your office with the information required in this matterShould you have any questions or need additional information, please contact Toni Bat ###-###-####
Regards,
Davina L
Executive Customer Care Specialist

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
I'm accepting the response at this time, however I still don't appreciate that I have no choice in my internet or cable providerBecause I cannot get service from another vendor I am locked into whatever Xfinity has to offerThanks to everyone involved who resolved this issueSincerely, *** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

August 10,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John FKennedy Blvd., Suite
Philadelphia, PA
Re: Case Number: ***
Date of Notice: July 22,
*** ***
*** ** *** ***
Philadelphia, PA ***
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by *** ***, regarding property damage
On August 5, 2016, our office spoke with *** *** and confirmed a technician went to the home to review the damage, and subsequent to our investigation her concerns were forwarded to our insurance provider for review*** *** was provided with contact information for the insurance provider as well as her claim numberI apologize for any inconvenience experienced while attempting to resolve this matter
I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-####
Regards,
Latoya P***
Comcast Executive Customer Relations

July 24,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John FKennedy Blvd., Suite
Philadelphia, PA
Re: Case Number: *** Date of Notice: July 9,
*** ***
*** *** *** Indianapolis, IN ***
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by *** *** regarding a billing concern
On July 13, 2017, I corresponded with *** *** via e-mail and provided an explanation regarding the current promotional rate, duration of the promotion and the monthly rate after the promotion endsThe billing on the account is accurateThe account located at *** *** *** reflected a Latino Economy Triple Play bundle effective March 22, through March 19, Once the promotional rate expires standard retail rates were applicableA modem rental fee at the retail rate was also reflected on the accountThe account was billed correctly for service and compensation has been denied
In regards to the service related concern, our investigation identified *** *** moved and did not request a transfer of service to the service address of *** *** *** *** *On July 19, 2017, I spoke with *** *** who accepted the transfer of the Latino Economy Triple Play promotion effective July 21, through July 21, to the new addressThe promotional rate does not include additional equipment or applicable taxes and fees, and standard retail rates will apply at the conclusion of the promotional periodAn appointment was completed on July 21, and service was successfully installedI apologized for any inconvenience and overall experience while attempting to resolve this matter
I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-####, Extension ***
Regards,
Laurie M
Executive Customer Care Specialist

November 22, 2016Revdex.com of Metro Washington DC & Eastern PennsylvaniaJohn FKennedy Blvd., Suite 1330Philadelphia, PA 19103Re: Case Number: *** Date of Notice: November 8, *** *** *** *** *** *** ** East Rutherford, NJ ***Dear Sir/Madam:This letter is in response to
the above-referenced complaint filed by *** *** regarding a billing concern.I made several attempts to contact *** *** using all available contact methodsWhile my attempts were unsuccessful, our records indicate our company received a request to cancel only the phone service portion of *** ***’s service on March 23, via a telephone number port out request from another company*** ***’s telephone service was cancelled on April 7, once the port out of the telephone number requested was successfully processed.However, due to no direct contact from *** *** requesting for all services to be cancelled, the internet service that she subscribed to remained active until the service was disconnected for non-payment on June 11, Therefore, the collection notice received by *** *** indicating that there is an existing balance on her account is accurateI apologize for any inconvenience and overall experience while attempting to resolve this matter.I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-####.Regards,Jason F.Comcast Executive Customer Relations

May 20,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John F Kennedy Blvd., Suite
Philadelphia, PA
Case Number: ***
Date of Notice: May 18,
Re: *** ***
***
*** **
Sterling Heights, MI ***
Dear Sir or Madam,
This letter is in response to the complaint filed by *** *** received in our office May 18, referencing a refund
A Comcast representative spoke with *** *** on May 19, and the refund check will be mailed within 7-business daysWe advised that the equipment was updated to customer own equipment on September 4, A credit was applied to the account on May 19, for the unreturned equipment feeAn apology was extended for the inconvenience experience while trying to resolve this matter
I trust that this letter provides your office with the information required in this matterShould you have any questions or need additional information, please contact my colleague, Heather M., at ###-###-####
Regards,
Rhonda T
Executive Customer Relations Specialist